Wonderful easy sign up ., customer service was great .cost was reasonable for storageread more

Everything in my unit was covered in mouse droppings. My rate started at $40 for a 5x5 and they…read moreraised it to $70 for a freaking 5x5 unit. I closed the unit today and got a charge for $34.00 for what? The place is a rip off and very dirty. zo yoursef a favor, go somewhere else.

excellent customer service Aelsom answered all my questions plus gave info on what I neededread more

This place is awesome. Well organized and clean. Office manager was very helpful and specific on…read morewhat we were getting and how it worked and how billing was handled and when. She gave us several options on sizes and showed us the differences. We never have problems getting our massive amounts of stuff to the second floor. We love the security and controlled climate. Would recommend certainly.

While the customer service has been fine, the cost is not what they up front state. I have had two…read morerent increase in less than 10 months, for more than 30% above the initial amount. Frankly feels like bait and switch. Have left two voice mails to discuss with no return calls. will be looking for new location shortly

Very friendly and helpful staff. Easy online rental application. Good prices. Very clean building…read moreand area. Climate controlled.

Our unit was originally mis-assigned. We were assigned to a unit already in use. We told the…read moreoffice about it and it was supposedly corrected, but then I received notifications that my unit was unlocked. When I arrived to gather my belongings, my key did not fit the lock, and I learned that the lock had been replaced with a facility lock. Thankfully I came during office hours or I would not have been able to get in. Once the unit was opened by the facility personnel, we found that MY lock had been CUT OFF and was laying inside the unit. Therefore, someone had entered my unit, and replaced the lock and NEVER NOTIFIED ME OF IT. We were shocked and terrified that we would be missing our things, but so far we haven't determined anything missing, but there was significant damage.... Our boxes had been infested with mice and several items ruined including towels, socks, bedding, etc. I considered demanding a refund for the three months of payments I had made, but we were exhausted and simply relieved that we still had our belongings. If I had it to do over again, I would have done so. Needless to say, we will choose another storage company for next year.

I tend to think long and hard before leaving a bad review of a business as a small business owner…read moremyself. But the travesty of poor business management I experienced needs to be information available to others - if only so they know what NOT to do when renting storage units. Never. Assume. Anything. Always confirm everything and GET IT IN WRITING. First, the unit ceiling leaked for several weeks each time it rained after we first moved in, including antiques. I was just lucky I had to go get something from the unit and found water all over the floor and on a few items that fortunately for me did not suffer from being wet. It took weeks to arrange for it to be repaired, including convincing staff that there actually was a leak from the ceiling. Had to take pictures and send them in order to get them to believe me. Then when I moved out of the unit - 4 weeks after the unexpected death of my husband, so not apparently not my usual thorough self - I had 2 10 mins discussions with office staff in person about moving out and what I had to do to clean it properly. I went into office and told staff that I was done moving out and cleaning, and asked if I needed to do a 'walk thru' with them. They said no that they would take care of that later. I was not given any further instructions and NEVER told that if a lock was left on the unit that they would keep charging me for it. No one contacted me to advise me that there was a lock still on the unit - turns out my movers must have put it back on when we were leaving. Even so, they never said all locks had to be removed. The monthly charge was going to a rarely used business account my husband had that I only reviewed at tax time for any business transactions. Come to find that the unit charge - $331 - was coming out every month since Nov 2019. Funds that I thought were going to be available to help pay for some desperately needed business expenses - gone. All because EZ Storage could not pick up a phone or send an email back in November to check on why I said I was moved out and cancelling my unit, but there was still a lock on the door. As someone who has run all kinds of businesses over the years, that is such a glaring and irresponsible oversight that I can only recommend that NO ONE ever use EZ Storage as I assume the same practice is used at all their facilities. Staff were always pleasant and helpful, tho not fully informative it turns out. So 1 star for the staff. Outcome was a refund of this month's unit rental - out of kindness presumably. Apparently EZ Storage uses the rule "the customer is always wrong."

Very clean and secure facility, great service, easy transaction. Very profesional. Highly…read morerecommended, much better experience than at another local facility.

Great place great staff , clean , secure, I have used this facility since 2008 my first time I had…read morea hot dog cart business in which I stored my hot dog cart in one of the units to keep out of the elements , I was able to come and go as I needed without any problems with the owner or the staff . I used him again in 2013 in which I used it for a business adventure of selling used furniture and household items in which again having me come and go and meeting people without any type of problems with the owner or staff. I now use this facility to store my 28 foot R.V it is the place in the area that has parking spots so people can store their antique cars , boats , R.Vs , landscape trailers , motor homes . I feel very relieved because of the 24 hour security surveillance. Great place.

They just did a great job moving me on a very rainy day. I moved my furniture from storage to a…read moresecond floor in the pouring rain.

Hard working no nonsense guys. Pricey but worth it. Not the friendliest crew but would definitely…read morehire again.

Leased an outdoor unit for 10 months. Came back to find about 10-20% of my furniture had water…read moredamage due to the unit clearly leaking - there was water stains on the floor, too. They said I had to work directly with the insurance company and wouldn't let me leave the damage merchandise there unless I was willing to continue to pay the $236/mo. No thanks.

Had some stuff here for over a year. Good prices, safe ans clean. Only complaint is the hours. I…read morewish they had been open more. I love Bob that works in the front office, he reminds me of my grandfather.

This is my second time using Mozart Moving and both times have been truly excellent! By far my…read morefavorite moving company, they are super communicative and professional, and the move was extremely quick and smooth. I really highly recommend them!

I had a super smooth, easy experience with my move today! Stephen and Tony were on time, friendly,…read moreand worked really efficiently. They were like a well-oiled machine! The 5% discount for paying with cash was awesome. I would definitely use Mozart again!