I had questions and he called me back immediately. He is a man of integrity and loves the Littleton…read morecommunity. I totally trust his business acumen!.

I am so shocked and disappointed by how I've been treated by one of the employees, Pete. When…read moreasking about the prorate when we moved out of our unit, Pete was extremely agressive and agitated that I was even asking about this. He said I was accusing them of stealing money from me, which was not at all the case. I am just a customer making sure I was refunded the proper amount. He seemed to take this as a personal offense, raised his voice at me on the phone, and hung up on me. When I pointed out his rude behavior, he said that I "caught him on a bad day". I too am having a bad week; I evacuated from the fires in LA. That is not an excuse to treat someone so poorly, especially as a customer service person who is attempting to serve a customer. He also insisted we were only docked 2 days of the month for the prorate, but we calculated it and it was 4 days. It's not our fault they were delayed in closing out the unit. He implied that two days worth of money should not be a big deal, but to some people, including us, $30 is important.

Leased an outdoor unit for 10 months. Came back to find about 10-20% of my furniture had water…read moredamage due to the unit clearly leaking - there was water stains on the floor, too. They said I had to work directly with the insurance company and wouldn't let me leave the damage merchandise there unless I was willing to continue to pay the $236/mo. No thanks.

Had some stuff here for over a year. Good prices, safe ans clean. Only complaint is the hours. I…read morewish they had been open more. I love Bob that works in the front office, he reminds me of my grandfather.

So far, so good. I previously had things stored at Public Storage and the difference between these…read moreplaces is immense. I'm so much happier with this place and especially that I can be locked into a year's lease with no increase in rental fee. Also, they don't have the hidden charge of insurance or buying a proprietary lock. The place is clean and easy to use. The only semi-weird thing is that there are load bearing columns in the units that you need to work around for storing your stuff but that's to be expected in a retrofitted old factory building. I believe the space taken up by these columns is not counted in the square footage of the unit so it's no big deal unless you're trying to store some sort of giant item. Anyway, highly recommended!

From the owner: We specialize in first-class customer service with a friendly, on-site staff to assist with any…read morestorage-related questions or issues.

WATER WATER Everywhere. . . .and your insurance will not cover it. So, beware. This is not a place…read moreyou want to store anything that is of value to you. It is a great storage place for empty XL water buckets that can catch the roof leaking all over it.

Don't go here! The place is falling apart and there is flooding and buckets to catch the water…read moreeverywhere!!My unit got partially flooded a few days ago and they didn't contact me. I found out myself when I went over and saw water on the floor right next to my door so no excuses that they maybe didn't know. The roof is falling apart and they're not fixing it anytime soon.

Brand new facility. It's super nice, clean, well landscaped, nice amenities such as moving help and…read moreelevators. The lady working the front desk is super nice as well. Overall great facility at a great price.

From the owner: Climate control and outdoor storage access. We offer Unit sizes - 5x5, 5x10, 10x10, 10x15read more

These guys have been great on the front end of a storage need. Prompt competitive quote, no funny…read morebusiness, and arrival and pick-up were well communicated and done on schedule. The unit itself seemed close to brand new. A-ok so far!

From the owner: UNITS Moving & Portable Storage of Northeast MA is your local moving expert for portable storage…read morecontainers, long-term and short-term storage, and more!

When I tell you to run screaming from this place, do it. Multiple rate hikes within the first year…read more(rent increased 80%!!!!!!), had to move units due to ceiling damage, etc. Customer retention is not a priority.

AVOID! The pricing model to this facility is terrible. My rent increased 80% in less than a year…read moreand I was told by the manager of this facility Frank that this is their standard operating model. There is no long term contract available. You will be priced out. The cost does not justify the facility. I had to move units once already due to ceiling damage and will be moving out before my rate increases.

I don't usually write reviews. but I felt that the great experience that I had at 10x Self Storage…read moredeserved my taking the time to write this one. I had looked at several other storage facilities in the area when I was selling my house and moving into an apartment and needed to store some of my stuff. 10x Self Storage beat all of the rest that I looked at. The manager that I first met with was excellent and and explained the whole process to me who hadn't rented a unit previously. The facility is easily accessible and conveniently situated with lots of parking. It is climate controlled and the inside access is great as opposed to other facilities which only had access from the outdoors and were not climate controlled. The building is kept very clean which I appreciated.

I had a great experience at 10x - their facilities are top notch, and they run an honest business…read more The facility I used (Pullman Street in Worcester) was staffed regularly, always spotlessly clean, climate controlled, and the staff was always responsive with questions. Previously, I was at a competitor. I had a small 5x10 unit, outdoor access, not climate controlled, and part-time attendant. I went there because it was close, and they had a "first month free" offer. I never actually got that free month, and they raised my rates twice in a six month period by a large amount. At first, it was $85/month, then two months in it was raised to $133/mo; then I got a notice in November that it would be raised to $180/mo right before Christmas. I decided it was time to move out and find some place better. I got a unit at 10x Self Storage on Pullman Street. The unit was 10x10 (actually a little bigger), indoor, and climate controlled. At $175/mo, it was a tad cheaper than my previous unit with way more benefits. They offered 50% off for the first three months, and actually stuck by the offer (unlike the previous place that never gave me the promised free month). I used the 10x10 for a year, then downsized to a smaller 5x5 unit at $59/mo before moving out (I no longer needed extra storage). I really appreciate a company that doesn't bait-and-switch, and that doesn't get you into a unit only to jack your rates up. I found 10x to be an honest business, top quality, and a pleasure to do business with. I recommend them, and would also use their facilities again.

I went into Chelmsford Storage Solutions after a bad experience with a corporate storage place…read more Hands down 1000% better. Karen was awesome, they have great rates, the place is clean and well kept, and the customer service is top notch. Also, it well secured which is great peace of mind.

The photos from 11 years ago do not represent this business & maybe should be removed? This is the…read morefirst time I have ever used or even considered a storage unit as I never understood why anyone would need one (besides from watching the show "Hoarders"). It makes sense to me now - during moving, transition from one house/location to another. Thanks for supporting your customers on an individual basis - I have only met and spoke to 3 very kind people and truly appreciate it during a challenging time.

I rented here from 2018 until 2021, and the Managers changed but all of them were kind and…read morerespectful. I needed more space during that time and they were quite full but they did manage to find me the right size space that fit into my budget. They didn't have any discounts to offer, but the value of the spaces I rented was well worth it. I had also rented U-Haul trucks when they used to have them. They don't have them anymore, but my experience with their trucks was seamless and easy. I was able to get all my stuff moved in and the truck returned in one day. This Storage Facility is the best one I have ever been the customer of.

We recently rented a storage unit at the Post Office Rd. location to clear some space at home. I…read morefound the facility clean with good climate control. The building was secure and there were cameras everywhere. Driving around it and parking were easy, and the units are relatively easy to find. The GM, Laura, gave me a tour and helped me pick the right size unit for me (a smaller one). Laura also made sure I had no trouble getting in the building with my personal security code. Signing the agreement was quick and easy and Laura was patient and knowledgeable, answering all my questions. I'll update this again after my lease term is up, but I don't anticipate any problems based on what I saw.