My storage unit was broken into as well as other units in the building. my motorcycle and other…read morevery personal belongings had been taken. I got the call on Jan 13th, 2022 . My unit was on the 4th floor level in a "secured building". This must be something that happens frequently since when i went to pick up the keys for the new lock maintenance put on for me, the lady in the office with me said the same thing happened to her a few months ago here. Staff does not care. They did not have cameras where they needed to be. The regular elevators in the building had all been shut down and not working pretty much since ive had the unit for 1.5 years. So I would have to walk up 4 flights of stairs and or use the freight elevator if it wasn't in use which was very inconvenient especially being pregnant and having asthma.

I love it! Going…read morethrough the horrors of trying to move out of my 10 year residence, a building that due to new owners now has chemical leaks.., cannot drink the water, drug addicts smoking all night making many people sick; I am so ill, weak. 1st storage I tried was my old storage place used many years ago in Worcester. Was a nice place. Sadly the owner (a senior lady) passed away and the nice co-manager Mike is no longer there. New people took over, they are very strange; first they said Mike still works there. Turned out not to be true. Then it took the new manager 1 hr. 45 min to sell me one unit and then I had to beg for the receipt and unit number. The lady spent much time talking on phone to friends and telling her story about how she is suing the Worcester town hall manager. She kept stopping work on my paperwork as she took time out to chat with other people in office and new customers that walked in. I thought she and other person might be on some kind of drug. Then after I asked to please show me the unit; she gave my receipt to a guy. He could not read the page (maybe low eyesight, so no big deal), but I had to remind him he is holding my receipt, please give back my receipt page because it has my unit... info. I finally realized things are not right there. They did the same to a older man the week prior, had him in tears begging for the paperwork and asking why its been a hour just to rent a storage unit? That scared me off, but I returned a week later thinking I was over judging the situation. Then they did the same strange behavior to me. Should have followed gut feeling, 'common sense'. When I told the lady I decided not to take the unit she became very angry and started talking abusive, picking a fight, saying that I am abnormal, weird... I now feel that I should change my credit card, banking numbers. They got all my info and wanted to connect it to western union to pay their friend to move my stuff. I had to put a stop on it. I got out of there, feeling a bit scared. I wont list the name of the company because the main owners do not know this manager is this way. Main company may be a good business. They have other locations, nice managers. I then searched the internet for a better (normal) storage company. I found Cubesmart on 19 McKeon road. (CubeSmart has polite, nice people) The lady manager is so nice, very professional and got my paperwork and unit processed and the unit shown to me in about only 20 minutes! I rented this unit on Oct. 6th, 2016. I told her its so great to meet a normal, honest person as I go through this moving experience. Its a safe place to store my books, extra cloths... Great security, easy/fast entrance, a lift... Will use it in future when I return to California to retire. UPDATE; after 10 months (Oct 2016 to July 2017) of hauling my stuff 1-2 trips day, I finally got all belongings into my new apt. CubeSmart employees were so nice, allowing me to move in this way due to not having a car, money to pay movers a second time. I paid my rent a month ahead and told them they can keep it as a tip for being so mice. They refunded it! So, I got a extra $140.00 when moved out! (CubeSmart bought Casey Storage in 2016. They do many improvements when they buy a storage business! Flowers, more cameras, lights.)

W just moved in to are unit this morning and had to write a review since the experience surpassed…read moremy expectations. The Assistant Manager, is incredibly helpful, and this facility is transparent, honest, clean, and friendly overall. Also, you can rent UHaul trucks and vans at the facility, which makes it very convenient. I'd highly recommend this spot for a well run and professional storage facility.

I absolutely love Value Store It in Worcester,Ma. The 2 gentlemen that run this business,Eric and…read moreShaun,are so polite and professional. This storage facility is clean,in a great location and very reasonably priced. I will recommend this location. Sincerely,Kim & Rob

Clean facility and my stuff stayed intact throughout the experience. My only negative feedback is…read morethe sudden increase in prices after a few months of having the storage. It's misleading to customers especially if you're out of the country.

Great prices and great staff!!! I enjoyed the flexibility of going for as time needed with no…read morecontract. Easy check out too:

Five Stars! I just wanted to share how amazing Miguel was during our visit to CubeSmart. He was…read moreincredibly kind, helpful, and informative truly went above and beyond for my family. Not only did he help us get signed up quickly, but he actually came from the Clinton store to assist us. That kind of dedication is rare these days! Miguel made the whole experience smooth and stress-free. He's a great guy and definitely deserves a promotion if that's something he's looking for. Thanks so much, Miguel we appreciate you!

don't use cube smart storage they charge you $4.64 convenience fee to make payments online or with…read morea credit card what a rip off they only way you don't get charged is to pay in person! SINCE WHEN DO YOU PAY TO PAY A BILL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

These folks know all about security and make you feel right at home. The place is also always well…read moremaintained to a tee by super friendly staff.

WARNING: after only 4 months the Auburn, MA branch raised my rate from $195 to $306. Then [because…read moreof the unexpected increase] I was charged a $60 late fee. Additionally, the unit's door lock mechanism is damaged [the built in part, not the bolt lock you are issued. The unit was not very clean, free of spiders, or we'll weather protected. Be forwarned, and avoid.

Our truck broke down and we needed a truck and tow bar quickly to get it home and we found this u…read morehaul place and reserved one for the next day. Their customer service was great and Miss Milli at the desk was amazing and helped us through the process and we got our baby home the next evening. She was quick and efficient and so friendly. If we are ever in need of a rental again I will definitely be going to them.

If I could leave zero stars I would. The manager at this place is awful! I made a reservation and…read moreupon arrival I was very rudely told my drivers license was fake and that they would not rent me a van. My license was issued in 2018 and does not expire until next year. I had to call the Worcester police station, have an officer show up and confirm my license was valid before they would rent to me. Over an hour of my time wasted. Throughout this whole process I tried my best to stay level headed, never even raising my voice. However the manager was rude, dismissive, and has no business working in customer service. After the the officer confirmed my license was real and simply an older version, she didn't even apologize. She doubled down by taking a photo of me and my id on her personal cell phone and insisting she did that with every customer. Uhaul corporate if you actually read these reviews, it's time to trim the FAT. This woman is costing your business money.