They are very professional, people orientated and they explain what work they have done and why…read more Excellent job.

Disasterous communication (almost none) for the 3+weeks was…read morethere for an expensive insurance repair & they never asked my permission to replace my Deluxe Top trunk (with backrest) with a basic top trunk no backrest! This to me was inexcusable not to inform me 1st & then to never ask me if I wanted my deluxe trunk back!. This accessory was not damaged and in good condition? Their reply to me was they threw it in the dumpster? I find this an unacceptable answer and suspicious as the one off trunk key was never returned to me? My Trunk was worth $500+ & the repalcement was $455. This was a lousy experience and I am a victim

A.K. Motorcycles. Excellent results. Great Communication…read more Reasonably priced. I purchased a used Kawasaki Vulcan 1500 cruiser. It needed tuned as I was experiencing a performance(carb) issue, an electrical issue, and a cooling issue. I also wanted to upgrade some parts. Aaron diagnosed all issues, made recommendations on repair and sourcing parts, allowed me to order parts from EBay or other sources as needed. He kept me apprised of the labor costs as he discovered items needing repair. Work completed: * Carburetor tune/Clean * Radiator and fan replacement * Tire replacement * Electrical Junction Box replacement * Throttle, Brake , Clutch cable replacement * Spark plug replacement * Choke Cable replacement Results were as expected and bike is running and he guarantees his work and willing to pickup if needed. Great experience. Will brink back when needed.

I highly recommend Aaron for work on your motorcycle. His work reflects high attention to detail…read moreand you will be very pleased with the results. He serviced my KTM 1190 and also installed several accessories. This is the kind of personal service that you rarely get at the dealer. Aaron takes the time to listen and then do an even better job than you expected.

Since the BMW Motorcycles shop in Eugene closed in July 2025 the closest BMW dealer is now in…read moreTigard. Rather than riding 2 hours (or have it to put my bike on a trailer for longer services, like a valve adjustments) I gave Gremlin Motorcycles a try based on its great reviews. I went there in April, and Mo and his team took great care of my 2013 GS1200 Adventure, changing tires, brakes and fluids. As a result I brought them a second bike to service. Talking to the crew at Gremlin is always a joy, these folks are really knowledgeable and passionate about motorcycles. I recommend them without hesitations.

Went here today for their free Grinch pictures! The line was long but it went pretty quickly and…read moreeveryone was in good spirits. Their workers were really kind and friendly and I would highly recommend giving business to this Harley-Davidson! The worker they had at the door greeting everyone said they wanted to do this for the community, that we are like their family. It was so kind.

We had planned with this dealership MONTHS in advance of our cross country trip [6 bikes] for a 3…read morehole OIL CHANGE and a WASH only; it was reconfirmed few days prior as a reminder with service manager TROY again for 9am when they open [and it was a weekday]. Mind you ALL of us has a complete service of our bikes with home HD dealerships just prior to the trip. We arrived with 4 bikes as the other 2 decided to fly/ship bikes home and had to cut their trip short. At first it seemed Troy was just being "thorough" as he took forever to individually go thru each bike in the parking lot by testing horn, turn signals, brakes, etc; we told him do NOT need an inspection. Then it took forever to write up a simple oil change work order Thinks got worse as they took in 2 bikes first; then 1, then 1 and there were other "regular" customers also getting service. Troy came out to each of us and then presented our bikes needed "more work"; now it truly seemed like they were upselling us and of course their service area is literally behind closed bay-barn style doors so can't see anything. Bottom line for my bike was told it needed: a) clean and oil air filter b) front & rear brake flush c) adjust a loose drive belt Since one of the other bikes was still being worked on and we had death valley CA coming up in a day, I allowed (a) and (b). My bill was $500.33 and the mileage out was 34,653. All 4 bikes did NOT get out of service department until after 2:30+pm [5 1/2 hours wasted there] and not even 1 mile down road 3 out of the 4 bikes ALL said their clutch was too tight and we all had new problem of finding neutral! Well 3 days later my drive belt was SHOT; (ONLY 1,243 MILES LATER) and had to limp along Sequoia National Forrest to then get to Visalia Harley Davidson Dealership where they couldn't believe my belt was super TIGHT and MISSING 2 feet of teeth [yes you read that right; see attached pics and video). Things got worse as that dealership did not have in stock a new belt and anyone who knows CA there is nothing close to obtain another one. Wound up having them take a belt off a used bike and putting on my bike and then paying for a new one to be ordered and replaced on the used bike; of course had to pay DOUBLE labor; total 10 hours for both bikes @175.00 plus parts(seals), primary fluid, etc. They said they found my head pipe on right side was also cracked and they had to weld it; they completed all work by end of day. Days later I noticed the very bottom screw was missing from primary cover; not sure if was from Willamette Valley HD or them :(. After being on road for a day I called Willamette and asked to speak with service manager Troy; had to leave message; he did call me back shortly thereafter. I explained what happened and expecting some sort of compassion or even a credit refund and got nothing but an argument and explained how dissatisfied was with their lack of "caring"; not my style to get into a verbal battle on the phone. Troy blurted out something about all work is videoed by their techs? I sure would love to get my hands on this??? I was hoping somebody from this place would address the situation; nope. I am hoping the owner, Brian Parks? is reading this; would welcome a conversation from him before I reach out further to HOG customer care relations. THUS, THIS FULLY CERTIFIABLE ACCOUNT IS TRUE AND ACCURATE AND I HEREBY WOULD NEVER RECOMMEND WILLAMETTE VALLEY FOR ANY SERVICE PERIOD!. DO NOT EVER! TROY NEEDS LESSON IN CUSTOMER SERVICE. *Side note: we spent over 5 1/2 hours stranded there the sales and clothing department staff we experienced were very nice. *

Finding the right mechanic takes a high level of trust. Who knows what they could be doing to your…read morecatmobile while you're out and about chasing birds and squirrels? Worst of all are ones that recommend questionable service at inflated prices (like a dealer charging you a $120 "diagnostic" and another $120 on top of that just to clean the battery terminals). Sandpiper does it right: they fix what's broken, and will check out what you ask for without trying to coax you into paying for a bunch of nonsense. All with personable service! Couldn't be happier -- except there are no actual sandpipers to be found near the property. Back to stalking squirrels, I guess.

I took our 2017 Subaru Forester in for a 45,000-mile checkup that included fluid and filter…read morechanges. 6,000 miles later (at 51,000 miles), I decided to change the oil myself (I have been doing regular maintenance of my cars for fifty years). I crawled under the car and discovered that the oil drain plug had been stripped. I applied virtually all of my 200 lbs. to a 10-inch ratchet wrench, but have been unable so far to get the plug to budge. I have ordered a bolt-extraction kit from Amazon that I hope will enable me to remove this drain plug. I have changed the oil on this car before, including after having had the car serviced by others, and yet never before have I encountered this sort of problem. I can only assume that 1) Sandpiper screwed up the plug and didn't bother to replace it with a new one, and 2) they used an impact wrench to reinstall this stripped plug. I would avoid Sandpiper like the plague. I certainly will never go back there. UPDATE: I succesfully removed the stuck drain plug and replaced it with an after-market 17-mm drain plug, so I'm now back in action. BTW, at the same time I also changed the oil on our 2015 Subaru Forester. We don't drive the 2015 very often, so it didn't really need an oil change for a long time; I just decided to do it at the same time that I was doing the maintenance on the 2017. We used to get all of our auto work done by Wagon Works on 13th Ave just west of Sandpiper. Unfortunately, Wagon Works closed its doors a little while ago (its owner retired), which is how we wound up going to Sandpiper in the first place. What's interesting is that the last oil change on the 2015 was done at Wagon Works. Notice the difference between the plug removed from the 2017 Forester (and mangled by Sandpiper) and the pristine 17-mm plug INSTALLED BY WAGON WORKS. The 17-mm plug came loose with an appropriate amount of torque; it had NOT been over-torqued. -THIS- is what reputable auto-repair shops do!

They thought they had a part for my Vanagon and when they couldn't find it, they reached out and…read morefound me a used one for free. Even shipped it to me for free after they refunded my money. best customer service ever!

Sent a VW in with an oil leak. Shop fixed leak, road tested and said van was ready. When picked it…read moreup it spit out oil. Shop saying too bad and will not honor their work. Miles and the staff seem like nice people, but they do not stand behind their work or repairs. Unfortunate.

Thank god for Perry, Michelle, and Jaydon at Tomlin's Auto Service! I was on my way to the airport…read morewith very little time to return my rental car, check my bag, and check in, when something popped out of my tire (I'm assuming a large rock) and the tire alert went off in my dash. I turned into the Mobile Station there on Highway 99. An attendant there saw my quickly-deflating tire and told me about Tomlin's just up the road. I couldn't have been luckier that it was so nearby. I pulled in front of the office and frantically informed Perry and Michelle that I was rushing to the airport. They sprang into action, repairing the tire for a very reasonable price. In only about five minutes, I was already back on the road on my way to the airport. I am writing this review from my seat on the flight I was able to make, thanks entirely to the incredible customer service and handiwork of Perry, Jaydon, and Michelle. What's more, their professionalism, sense of urgency, and friendliness completely alleviated my distress. I would highly recommend Tomlin's to anyone needing excellent service at affordable prices.

Visiting the Eugene area and we unfortunately picked up a few screws in our back tires . Luckily…read moreJaydon at Tomlins was able to help us out quickly and get us back on schedule for our trip. Excellent customer service, pricing and support. He even explained the permanent vs temporary patches that Tomlin uses. A little education goes a long way. Thanks Professor Jaydon! Kudos to Jaydon and the entire team for superior service during this hectic holiday season.

I was an out-of-state buyer looking for two elusive Sea-Doo Apex 300s. Travis was fantastic--he…read morequickly put a deal together and proactively located a second ski at another dealer just to meet my request. What really set this dealership apart was their pricing integrity: they were completely transparent and didn't hit me with the hidden freight or prep fees that my local dealers tried to impose. If you're shopping from a distance, ask for Travis for a great experience. on a side note their prices on the Sea-doo extended warranties are very competitive

I have total respect for this business. Above and beyond in…read morethe service department. Thank you all. My ski runs great and my summer is so much better because of you guys!!