Total five star service!…read more An older gentleman with a van and a perceived drivability issue came in and the fellow working took the time to test drive it and then explain that the "pulling" he was noticing was in fact, the road and NOT anything wrong with his van. The chain store down the street would have tried him on for size, upselling him some O' Reilly sourced calipers, new rotors and possibly wheels and tires as well- all for complaint of a little pulling. I myself was getting snows installed, not a huge job- but one they got done very quickly and at a great price- something that while meaningful isn't the end all, be all of something as safety sensitive as tires.

Best balance and alignment I've found in Eugene over last 60 years. They have a new state of the…read moreart machines. Got rid of an old shimmy all the others could not.

Andreas provided excellent service at Discount Tire. He was professional, knowledgeable, and made…read morethe whole process quick and easy. He took the time to explain my options without any pressure and made sure I got exactly what I needed. Really appreciate his great attitude and customer care--highly recommend working with him!

It was a Friday when i discovered i had a flat tire I needed…read morea new tire and I needed it fast Lots to do! Im new here so I looked to see what was closest to me and discount tires was up the street Im pretty sure his name was Landon that helped me and he was so great from start to finish Excellent customer service! It was crazy busy but they were so fast and efficient A+++

Wyatt's got my Ford Transit van in and replaced two front tires on a Friday. Top notch service!read more

These guys will go above and beyond to get the job done.. My mini was the most high maintenance in…read morethat they couldn't get the anti-lock bolts off.. they worked really hard to get things done and they're super courteous, professional and helpful. The value of their work is priceless!

Les Schwab continues to excel in fast and friendly service!…read more Many thanks, today was just a full up of river tubes, but I will continue to use and recommend Les Schwab for all tire needs.

Raiden explained thoroughly and transparently the issues he found with my car. Never once did I…read morefeel like I was being pressured into buying any services. I feel like this is a rare experience when it comes to the auto industry. I have always had positive experiences with this Les Schwab location - they clearly prioritize their customer service.

Had to go back 3 times. They didn't schedule my vehicle with the mechanic I requested, which was…read morethe only reason I went there. The first day they didn't bother ordering the part that was supposed to be replaced. The second day they had me sitting in the really cold waiting room for over two hours without notifying me that they had already stopped working on the vehicle. When I went up there to check they added another charge to the already exorbitant bill because they broke another part when taking it out. Had to wait another day for them to order that part. During that time I was w/o my car. Third day they never called and when I called them I was told that the person who can answer if the car is ready or not is going on a 1.5 hour lunch break and to call back after he comes back.

not the same before with Ray. I came in for tires. Price doubled. Has 2021 rear set. Warranty out…read more Girl came in said tires down to wear bars. Rescheduled for 2 days. Came in again. They wanted brake on right side changed. All glazed over. Rotor was warped I left. Went to Schwabs in Springfield on Main St. more money. had to bring a man to help me so I don't get filched.

These peeps were amazing, got me in 30 min before closing on a Friday night. I was pretty…read moredesperate, needed my headlights adjusted. They were super nice, fast as heck, and got me safe to drive tonight after work! Wish I cloud leave more than 5 stars!!

I was impressed with the customer service given when I walked in the door. The front person was…read morebusy, so the manager came out of his office to help me. This doesn't sound like a lot, but I believe that it was given that good customer service can be hard to find sometimes. My car was there for the "Best" package, and they were finished when they said they would be. I will go there again for service.

Thank god for Perry, Michelle, and Jaydon at Tomlin's Auto Service! I was on my way to the airport…read morewith very little time to return my rental car, check my bag, and check in, when something popped out of my tire (I'm assuming a large rock) and the tire alert went off in my dash. I turned into the Mobile Station there on Highway 99. An attendant there saw my quickly-deflating tire and told me about Tomlin's just up the road. I couldn't have been luckier that it was so nearby. I pulled in front of the office and frantically informed Perry and Michelle that I was rushing to the airport. They sprang into action, repairing the tire for a very reasonable price. In only about five minutes, I was already back on the road on my way to the airport. I am writing this review from my seat on the flight I was able to make, thanks entirely to the incredible customer service and handiwork of Perry, Jaydon, and Michelle. What's more, their professionalism, sense of urgency, and friendliness completely alleviated my distress. I would highly recommend Tomlin's to anyone needing excellent service at affordable prices.

Visiting the Eugene area and we unfortunately picked up a few screws in our back tires . Luckily…read moreJaydon at Tomlins was able to help us out quickly and get us back on schedule for our trip. Excellent customer service, pricing and support. He even explained the permanent vs temporary patches that Tomlin uses. A little education goes a long way. Thanks Professor Jaydon! Kudos to Jaydon and the entire team for superior service during this hectic holiday season.

I needed to have my tires replaced and they were able to get me in quickly and efficiently changed…read moreout my tires for less than other companies had quoted me. The shop is very "no thrills" so there is no waiting area for customers but you could take a short walk on a nice day.

I am writing this review on my husbands account but I went in this morning with my friend. We…read morecalled the day before and spoke with Dennis. He quoted price and even went down on the price 30$! My friend need two used tires, they put the tires on fast and kept quote that they ensured on phone. These employees are professional and very empathetic. They know life happens and are willing to help other people those were Dennis words. I highly recommend this company for your tire purchase and installation! My friend said when she's able to get a new full set of tires she's definitely going here and is going to tell others! I will as well!!

Got 4 new tires today. Regular Costco Tire Center customer over the years. Happy with the service…read moreat drop-off...tire install went fine BUT after the job was completed and I was checking out, I was treated to an arrogant, rude and unhelpful interaction with LOREN. He needs to be enrolled in a remedial class on basic customer service.

Horrible service!!!! Customer service is so poor!!…read moreWaited forever, treated like a stupid woman. Guy at the desk was so arrogant. Never going g back!!

I made an appointment and somehow their new computer system has a glitch and my tyres didn't get…read moreordered. Thankfully Calvin (the manager) who happens to be a great guy came up with a solution and made the snafu worth my while. Calvin went so far as to personally put two new front tyres on my Charger. I hope Les Schwab execs read this. You need to thank Calvin for his exemplary customer service that he offers to the Springfield community. It is because of how he remedied my predicament that earned me as a life long customer.

I've done business with Les Schwab for more than 40 years and have consistently had good…read moreexperiences--until today. I purchased new tires this summer. Yes, their prices are higher, but I've always justified it because of the guarantee, free flat repairs, and replacement if a tire is irreparable. I've thought of it as "tire insurance." A couple of weeks ago, I had a flat. They repaired it, but it turned into a slow leak. I arrived at 9:00 AM this morning with only three people ahead of me. They aired up the tire and said I was in the queue. When I returned around 9:50 AM, a flood of walk-ins had arrived. I was told I had an appointment in an hour--then 1.5 hours later, still nothing. Eventually I was informed it wasn't "technically" an appointment. After decades of loyalty, this was a huge customer service failure. Very disappointing. It seems like every time private equity buys a company, the service quality declines--and sadly, Les Schwab appears to be going down that path.