1. Big B Tire

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Eugene, OR

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Big B Tire

3.0 (8 reviews)
Open • 8:00 am - 6:00 pm

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4 years ago

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6 months ago

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5 months ago

don't know what there doing go and waste your money here if you want to regret it. Really sad how everything went down

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4 years ago

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2 years ago

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Margery M.

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2 years ago

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4 years ago

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4 years ago

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Tomlin's Auto Service - "Professor" Jaydon

Tomlin's Auto Service

(31 reviews)

Thank god for Perry, Michelle, and Jaydon at Tomlin's Auto Service! I was on my way to the airport…read morewith very little time to return my rental car, check my bag, and check in, when something popped out of my tire (I'm assuming a large rock) and the tire alert went off in my dash. I turned into the Mobile Station there on Highway 99. An attendant there saw my quickly-deflating tire and told me about Tomlin's just up the road. I couldn't have been luckier that it was so nearby. I pulled in front of the office and frantically informed Perry and Michelle that I was rushing to the airport. They sprang into action, repairing the tire for a very reasonable price. In only about five minutes, I was already back on the road on my way to the airport. I am writing this review from my seat on the flight I was able to make, thanks entirely to the incredible customer service and handiwork of Perry, Jaydon, and Michelle. What's more, their professionalism, sense of urgency, and friendliness completely alleviated my distress. I would highly recommend Tomlin's to anyone needing excellent service at affordable prices.

Visiting the Eugene area and we unfortunately picked up a few screws in our back tires . Luckily…read moreJaydon at Tomlins was able to help us out quickly and get us back on schedule for our trip. Excellent customer service, pricing and support. He even explained the permanent vs temporary patches that Tomlin uses. A little education goes a long way. Thanks Professor Jaydon! Kudos to Jaydon and the entire team for superior service during this hectic holiday season.

Costco Tire Center - The "bang up job" you can expect from Costco Tire Center.

Costco Tire Center

(26 reviews)

I wasn't planning on coming to the tire center today, but stuff happens. My husband and I pulled…read moreinto the parking lot to go shopping at Costco and hear the all too familiar sound of a flat tire. We got out and found it, so went to visit the tire center and see if they could help us. We dealt with Derek at the front who explained everything, tried to find the tires and get us a price. Caleb went out to the car with us to see if it was fixable. I didn't think it was, and that was fine. I knew we needed new tires at this point. I'd been trying to push it back as long as possible, through fall and winter, basically. Caleb chatted with us as we walked and was just nice to talk to. Derek quoted us as things taking a couple of hours to do, because it was a walk-in without an appointment. I told him as long as he could get us home in time to watch the Blazer playoff game, I'd be happy. That was my big request when it came to the time frame. Our tires are Michelin, rates for 80,000 miles, and we paid less than $400 for a set of 4. I'm a happy camper with that! The whole process didn't take nearly as long as originally thought. My husband and I went to share a hotdog and soda, walked over to St. Vinnie's and I found some great books to review in my blog. Score! This wasn't in my plans, but I'm not complaining. After that, we went shopping in Costco and the car was done just as we were finishing. Derek explained all the warranty information before handing over the keys. One of the things I loved about this experience was how quickly it all went. Yet it didn't feel rushed. Both Derek and Caleb were efficient while making each customer feel like they were the only ones there. Would I return? Most definitely. Derek and Caleb made this an excellent experience. Both listened to everything we said, answered questions, and were fast and efficient. Great customer service, in my opinion.

Got 4 new tires today. Regular Costco Tire Center customer over the years. Happy with the service…read moreat drop-off...tire install went fine BUT after the job was completed and I was checking out, I was treated to an arrogant, rude and unhelpful interaction with LOREN. He needs to be enrolled in a remedial class on basic customer service.

Les Schwab Tire Center

Les Schwab Tire Center

(68 reviews)

I made an appointment and somehow their new computer system has a glitch and my tyres didn't get…read moreordered. Thankfully Calvin (the manager) who happens to be a great guy came up with a solution and made the snafu worth my while. Calvin went so far as to personally put two new front tyres on my Charger. I hope Les Schwab execs read this. You need to thank Calvin for his exemplary customer service that he offers to the Springfield community. It is because of how he remedied my predicament that earned me as a life long customer.

I've done business with Les Schwab for more than 40 years and have consistently had good…read moreexperiences--until today. I purchased new tires this summer. Yes, their prices are higher, but I've always justified it because of the guarantee, free flat repairs, and replacement if a tire is irreparable. I've thought of it as "tire insurance." A couple of weeks ago, I had a flat. They repaired it, but it turned into a slow leak. I arrived at 9:00 AM this morning with only three people ahead of me. They aired up the tire and said I was in the queue. When I returned around 9:50 AM, a flood of walk-ins had arrived. I was told I had an appointment in an hour--then 1.5 hours later, still nothing. Eventually I was informed it wasn't "technically" an appointment. After decades of loyalty, this was a huge customer service failure. Very disappointing. It seems like every time private equity buys a company, the service quality declines--and sadly, Les Schwab appears to be going down that path.

Big B Tire - tires - Updated November 2026

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