Staff was Supportive and knowledgeable about products. I was shopping for a helment. There were…read moreseveral in stock and I worked with one of the sales representative to piece together which helmet component was most important to me and then which helmet matched with what I wanted. It was great. The only negative comment I would say is that there were no full face helmet above 1x and maybe a couple 2x but No helmet bigger. Made me sad. I had to order on line hoping what I ordered would fit.

They will only change oils!!! This is not a repair shop it's…read morea jiffy lube!! If you want your bike fixed ie carbs rebuilt "maybe this fall" MAYBE lmfao Do yourself a favor don't waste your time calling

Everyone there is really friendly and knowledgeable. I was a…read morelittle disappointed with the effort they put into my bike. I wanted a professional with more know how than myself to help me fix a lean surge. I had a long talk with one employee who took notes for the technician explaining what I had done already with no improvement. I was ready to pay them However many hours it took even if it needed a complete rebuild. It was only a few days later they finished and called me. The technician never heard about the notes taken and just changed the pilot jet one size. I did eventually figure out that my float level was way off and it runs perfect now. I know they are a very skilled capable shop but it seemed like they just didn't have time for my old bike. I still buy oil and accessories there but probably won't have any more service done.

First time I've had an atv worked on and each week there was communication on my part coming in and…read morecurrent condition. Whe I did go and pick up the bike, employees were polite and knowledgeable. Its been almost a month....the bike works great! Im so use to having to take bikes back to a repair shop for a second round I dont know what to do!. Thank you... Finally a shop that has good customer care.....

Went here today for their free Grinch pictures! The line was long but it went pretty quickly and…read moreeveryone was in good spirits. Their workers were really kind and friendly and I would highly recommend giving business to this Harley-Davidson! The worker they had at the door greeting everyone said they wanted to do this for the community, that we are like their family. It was so kind.

Absolutely the worst customer service ever! Found a bike online, we live in Washington (5 hrs away)…read moreand called to find out information on it. Spoke with Brian and let him know we would be down the following weekend with our trade in to complete the deal. Had been in touch throughout the week and confirmed the morning we were coming down with an exact appointment time. Finally arrive at the dealership only to find out the bike was sold 20 minutes before we got there. Brian and his manager claimed they didn't know but my question is why wasn't something placed on this bike to hold it at the very least on the morning after we confirmed the appointment time. We drove 5 hours, had our trailer with the trade in on it and spent several hundred on gas.. this Harley is absolutely shady and I would advise people to stay clear. They don't deserve anyone's business.

This is how customer service should be! I'm a difficult customer to please, but so far these guys…read moreare awesome! I've been in their store in Springfield several times now and they just keep impressing me. They're friendly, knowledgeable, and the prices are fair. I bought my riding gear there last year, and just had them mount and balance two tires for me. Great going guys, keep up the great work!

Great customer service!!!!! Patrick helped my husband get the best rain gear for what he wanted to…read morespend!!!!!! I highly recommend signing up for the membership program as it will definitely save you some $$$$

Sean is an excellent man and the shop treated me like family. Not only was my bike fixed but I was…read moreeducated on how I could avoid costly mistakes with some maintenance tips. Thanks. Shabazz M.

The owner is Very knowledgeable has many years experience and try his best to help and work with…read moreevery one because there are very few shops for motorcycles in this area he gets swampt and has trouble keeping up but does his best he also tries to work with people who ordinary can't afford the prices of Shops like Harley Davidsons dealership. He only hires knowledgeable experienced mechanics i have learned alot from him and last but not least when some one can't afford his service and have to fix there own bike he will answer questions and give you great deals on parts

The best service I have ever received. Laurel worked through a very difficult situation, never gave…read moreup! t

Easy bike purchase, I've bought two here in the last year. Friendly staff, lots of inventory to…read morechoose from.

Don't bother returning anything from ProCycle. Just keep the item and write it off as a loss…read more These clowns make you pay for the return shipping, plus a restocking fee, and they require you to ship it back in a USPS Priority Shipping Box. You pay for the label and the box with hidden fees when you get your "refund".Doesn't add up, you loose. What a hassle. Go somewhere else to buy your parts.

Came here to pick up some motorcycle parts. There was a small parking lot outside of the store. The…read moregentleman who greeted us and assisted us was very knowledgeable and friendly. He answered all the questions we had. Had a good time here. Will stop by and pick up more stuff if we are around the area.

Pretty painless, very friendly, quick, almost error-free!…read more I needed two new rear tires. I do typically avoid Walmart, but I needed the service immediately. I called and was told they should be able to get me in same day, as it's first-come service. When I arrived there were no cars in the bay and none in the lot. Lucky me! It took 35 minutes and my tires were replaced. I did have the car put back up because a sensor was broken and they didn't ask about it when it would've been a quick fix. It took another 10-15 and I was in my car and on my way. In the scheme of things, not a big deal. A mechanic told me that the other techs/mechanics there were all knowledgeable and certified, as well as really good guys. There's a sense of community in the Eugene auto care center, and it helped the place feel welcoming and effective. If you get new tires here, be sure to go back after 50 miles to have a third lug nut tightening!

We bought 4 new tires for my husband's truck last saturday. We normally buy tires at Les Schwab,…read morebut were trying to save money knowing we were not keeping the truck. Well we quickly learned you get what you pay for. As soon as we drove away, we could hear a noise that was not there before. We took it back 2 days later to have them figure it out and fix it. Not only did they flick my husband shit for bringing it back, they confirmed that they didn't properly balance the tires when they installed them. When my husband asked how long it would take for them to look it over, the staff joked around saying it would take a month or 1 week. He just wanted to know if he had to leave the truck there and come back later or wait. After they balanced the tires we drove away, the truck was shaking like it had never shook before. It looks like we are going to have to take it somewhere else to get the tires balanced correctly. We are very disappointed and will not go back!

After my car unexpectedly broke down right in front of NAPA Auto Parts, I was met with kindness and…read morecourtesy from the staff which was a relief to be met with compassion during an otherwise stressful and unpleasant situation. It's reassuring to know there are good people all around us.

Great employees the took time to explain all the products I purchased and inquired about. They even…read moreexplained the problems I was having with my vehicle. After my bad experiences at Auto Zone it was a fresh breath of air when I went into Napa looking for answers and reliable products. Napa you solved the problems I was having with my vehicle, Thank you. Highly recommend this location.