This is how customer service should be! I'm a difficult customer to please, but so far these guys…read moreare awesome! I've been in their store in Springfield several times now and they just keep impressing me. They're friendly, knowledgeable, and the prices are fair. I bought my riding gear there last year, and just had them mount and balance two tires for me. Great going guys, keep up the great work!

The staff is great! I purchased a Sena 50S the day before and thought it was not working, they were…read moreable to quickly show my what I had done wrong. Very knowledgeable on the product they sell and helpful. These guys are my go to from here on out. Thanks guys!

I had leaking oil bolt on my 84 Honda magna 700cc. Got a cost estimate that was reasonable, and…read moreapproved the work. The work was done professionally and my bike stayed the night; to be sure there was no leak. So far the job has held up well.

DO NOT do any business with this company! My son spent his own money on a KX450. He needed to…read morehave top and bottom end work done on it. He took it in, and it took over 3 months. THEY DID NOT FIX the bike but said they did and charged us! My husband had to get involved. Took the bike back in after we got another opinion and they put a camera down the bike to find out it had NO new parts. He took the bike back to Trak, and spoke to a women manager, who stated the entire team had been fired, and it sounded like they were saying they fixed bikes, and pocketed money. She asked my husband to leave the bike, and that she would make it right. 4+ months later, and we still did not have a bike. They kept saying parts were on order. My husband showed up today, to find out parts were never on order, the manager and entire crew has been fired again, and our bike was in pieces! I have never sued, but I will be on this one!

Everyone there is really friendly and knowledgeable. I was a…read morelittle disappointed with the effort they put into my bike. I wanted a professional with more know how than myself to help me fix a lean surge. I had a long talk with one employee who took notes for the technician explaining what I had done already with no improvement. I was ready to pay them However many hours it took even if it needed a complete rebuild. It was only a few days later they finished and called me. The technician never heard about the notes taken and just changed the pilot jet one size. I did eventually figure out that my float level was way off and it runs perfect now. I know they are a very skilled capable shop but it seemed like they just didn't have time for my old bike. I still buy oil and accessories there but probably won't have any more service done.

First time I've had an atv worked on and each week there was communication on my part coming in and…read morecurrent condition. Whe I did go and pick up the bike, employees were polite and knowledgeable. Its been almost a month....the bike works great! Im so use to having to take bikes back to a repair shop for a second round I dont know what to do!. Thank you... Finally a shop that has good customer care.....

Staff was Supportive and knowledgeable about products. I was shopping for a helment. There were…read moreseveral in stock and I worked with one of the sales representative to piece together which helmet component was most important to me and then which helmet matched with what I wanted. It was great. The only negative comment I would say is that there were no full face helmet above 1x and maybe a couple 2x but No helmet bigger. Made me sad. I had to order on line hoping what I ordered would fit.

They will only change oils!!! This is not a repair shop it's…read morea jiffy lube!! If you want your bike fixed ie carbs rebuilt "maybe this fall" MAYBE lmfao Do yourself a favor don't waste your time calling

We had planned with this dealership MONTHS in advance of our cross country trip [6 bikes] for a 3…read morehole OIL CHANGE and a WASH only; it was reconfirmed few days prior as a reminder with service manager TROY again for 9am when they open [and it was a weekday]. Mind you ALL of us has a complete service of our bikes with home HD dealerships just prior to the trip. We arrived with 4 bikes as the other 2 decided to fly/ship bikes home and had to cut their trip short. At first it seemed Troy was just being "thorough" as he took forever to individually go thru each bike in the parking lot by testing horn, turn signals, brakes, etc; we told him do NOT need an inspection. Then it took forever to write up a simple oil change work order Thinks got worse as they took in 2 bikes first; then 1, then 1 and there were other "regular" customers also getting service. Troy came out to each of us and then presented our bikes needed "more work"; now it truly seemed like they were upselling us and of course their service area is literally behind closed bay-barn style doors so can't see anything. Bottom line for my bike was told it needed: a) clean and oil air filter b) front & rear brake flush c) adjust a loose drive belt Since one of the other bikes was still being worked on and we had death valley CA coming up in a day, I allowed (a) and (b). My bill was $500.33 and the mileage out was 34,653. All 4 bikes did NOT get out of service department until after 2:30+pm [5 1/2 hours wasted there] and not even 1 mile down road 3 out of the 4 bikes ALL said their clutch was too tight and we all had new problem of finding neutral! Well 3 days later my drive belt was SHOT; (ONLY 1,243 MILES LATER) and had to limp along Sequoia National Forrest to then get to Visalia Harley Davidson Dealership where they couldn't believe my belt was super TIGHT and MISSING 2 feet of teeth [yes you read that right; see attached pics and video). Things got worse as that dealership did not have in stock a new belt and anyone who knows CA there is nothing close to obtain another one. Wound up having them take a belt off a used bike and putting on my bike and then paying for a new one to be ordered and replaced on the used bike; of course had to pay DOUBLE labor; total 10 hours for both bikes @175.00 plus parts(seals), primary fluid, etc. They said they found my head pipe on right side was also cracked and they had to weld it; they completed all work by end of day. Days later I noticed the very bottom screw was missing from primary cover; not sure if was from Willamette Valley HD or them :(. After being on road for a day I called Willamette and asked to speak with service manager Troy; had to leave message; he did call me back shortly thereafter. I explained what happened and expecting some sort of compassion or even a credit refund and got nothing but an argument and explained how dissatisfied was with their lack of "caring"; not my style to get into a verbal battle on the phone. Troy blurted out something about all work is videoed by their techs? I sure would love to get my hands on this??? I was hoping somebody from this place would address the situation; nope. I am hoping the owner, Brian Parks? is reading this; would welcome a conversation from him before I reach out further to HOG customer care relations. THUS, THIS FULLY CERTIFIABLE ACCOUNT IS TRUE AND ACCURATE AND I HEREBY WOULD NEVER RECOMMEND WILLAMETTE VALLEY FOR ANY SERVICE PERIOD!. DO NOT EVER! TROY NEEDS LESSON IN CUSTOMER SERVICE. *Side note: we spent over 5 1/2 hours stranded there the sales and clothing department staff we experienced were very nice. *

Absolutely the worst customer service ever! Found a bike online, we live in Washington (5 hrs away)…read moreand called to find out information on it. Spoke with Brian and let him know we would be down the following weekend with our trade in to complete the deal. Had been in touch throughout the week and confirmed the morning we were coming down with an exact appointment time. Finally arrive at the dealership only to find out the bike was sold 20 minutes before we got there. Brian and his manager claimed they didn't know but my question is why wasn't something placed on this bike to hold it at the very least on the morning after we confirmed the appointment time. We drove 5 hours, had our trailer with the trade in on it and spent several hundred on gas.. this Harley is absolutely shady and I would advise people to stay clear. They don't deserve anyone's business.

Curtis and the team here are really awesome. I came in to look at the BMW R-18 and Triumph T-100…read moregold line Left with a great feeling and all my questions answered. Brenda at the desk went out of her way to help me with a non critical warranty issue on a pair of gloves. The entire team here makes you feel like part of the family. I am excited to return and finish my deal.

I recently had an excellent experience with Cascade Moto in Eugene OR while touring on a 2.5 week…read moretrip through Oregon. I had hit a pothole and bent the front rim of my R1200GS - causing a loss of tire pressure. Upon calling Chris at Cascade, he immediately agreed to order a new front wheel from the BMW network and get it shipped overnight. The amazing thing was, he agreed to do this without any payment up-front. He further went out of his way to stay late and wait long after closing time to receive my bike and get it secured in the shop. The next day, the wheel arrived, they prioritized my bike's service and I was able to continue my trip with only a day of lost time. While in the shop, their technician also noticed I was badly in need of rear brake pads and quickly replaced those based on my verbal approval. Cascade Moto and employees like Chris exemplify the best of the BMW dealer network. Thank you Cascade Moto!