Went here today for their free Grinch pictures! The line was long but it went pretty quickly and…read moreeveryone was in good spirits. Their workers were really kind and friendly and I would highly recommend giving business to this Harley-Davidson! The worker they had at the door greeting everyone said they wanted to do this for the community, that we are like their family. It was so kind.

We had planned with this dealership MONTHS in advance of our cross country trip [6 bikes] for a 3…read morehole OIL CHANGE and a WASH only; it was reconfirmed few days prior as a reminder with service manager TROY again for 9am when they open [and it was a weekday]. Mind you ALL of us has a complete service of our bikes with home HD dealerships just prior to the trip. We arrived with 4 bikes as the other 2 decided to fly/ship bikes home and had to cut their trip short. At first it seemed Troy was just being "thorough" as he took forever to individually go thru each bike in the parking lot by testing horn, turn signals, brakes, etc; we told him do NOT need an inspection. Then it took forever to write up a simple oil change work order Thinks got worse as they took in 2 bikes first; then 1, then 1 and there were other "regular" customers also getting service. Troy came out to each of us and then presented our bikes needed "more work"; now it truly seemed like they were upselling us and of course their service area is literally behind closed bay-barn style doors so can't see anything. Bottom line for my bike was told it needed: a) clean and oil air filter b) front & rear brake flush c) adjust a loose drive belt Since one of the other bikes was still being worked on and we had death valley CA coming up in a day, I allowed (a) and (b). My bill was $500.33 and the mileage out was 34,653. All 4 bikes did NOT get out of service department until after 2:30+pm [5 1/2 hours wasted there] and not even 1 mile down road 3 out of the 4 bikes ALL said their clutch was too tight and we all had new problem of finding neutral! Well 3 days later my drive belt was SHOT; (ONLY 1,243 MILES LATER) and had to limp along Sequoia National Forrest to then get to Visalia Harley Davidson Dealership where they couldn't believe my belt was super TIGHT and MISSING 2 feet of teeth [yes you read that right; see attached pics and video). Things got worse as that dealership did not have in stock a new belt and anyone who knows CA there is nothing close to obtain another one. Wound up having them take a belt off a used bike and putting on my bike and then paying for a new one to be ordered and replaced on the used bike; of course had to pay DOUBLE labor; total 10 hours for both bikes @175.00 plus parts(seals), primary fluid, etc. They said they found my head pipe on right side was also cracked and they had to weld it; they completed all work by end of day. Days later I noticed the very bottom screw was missing from primary cover; not sure if was from Willamette Valley HD or them :(. After being on road for a day I called Willamette and asked to speak with service manager Troy; had to leave message; he did call me back shortly thereafter. I explained what happened and expecting some sort of compassion or even a credit refund and got nothing but an argument and explained how dissatisfied was with their lack of "caring"; not my style to get into a verbal battle on the phone. Troy blurted out something about all work is videoed by their techs? I sure would love to get my hands on this??? I was hoping somebody from this place would address the situation; nope. I am hoping the owner, Brian Parks? is reading this; would welcome a conversation from him before I reach out further to HOG customer care relations. THUS, THIS FULLY CERTIFIABLE ACCOUNT IS TRUE AND ACCURATE AND I HEREBY WOULD NEVER RECOMMEND WILLAMETTE VALLEY FOR ANY SERVICE PERIOD!. DO NOT EVER! TROY NEEDS LESSON IN CUSTOMER SERVICE. *Side note: we spent over 5 1/2 hours stranded there the sales and clothing department staff we experienced were very nice. *

They are very professional, people orientated and they explain what work they have done and why…read more Excellent job.

Disasterous communication (almost none) for the 3+weeks was…read morethere for an expensive insurance repair & they never asked my permission to replace my Deluxe Top trunk (with backrest) with a basic top trunk no backrest! This to me was inexcusable not to inform me 1st & then to never ask me if I wanted my deluxe trunk back!. This accessory was not damaged and in good condition? Their reply to me was they threw it in the dumpster? I find this an unacceptable answer and suspicious as the one off trunk key was never returned to me? My Trunk was worth $500+ & the repalcement was $455. This was a lousy experience and I am a victim

I have a bit of an older bike. The parts aren't readily available sometimes but cycle country has…read morecome through for me multiple times with the right part and great customer service. Brian and the rest of the crew have always been so helpful. helped me accomplish several jobs in a timely manner to keep my bike on the road. I have tried other parts houses, and found service quality and actual parts inventory to be subpar. If you're in need, give the guys a cycle country a call and they'll help you through the whole process. Again to Brian and the whole crew.

Staff was Supportive and knowledgeable about products. I was shopping for a helment. There were…read moreseveral in stock and I worked with one of the sales representative to piece together which helmet component was most important to me and then which helmet matched with what I wanted. It was great. The only negative comment I would say is that there were no full face helmet above 1x and maybe a couple 2x but No helmet bigger. Made me sad. I had to order on line hoping what I ordered would fit.

Cycle gear has a large selection and frequent sales on gear and parts. They have a huge selection…read moreof helmets and gear as well as tires and parts. They will mount the tires as well, as long as you remove your own wheels. The staff is friendly, and most I've met ride as well and have good info on gear they've used as well. They have events at their store for customers also from manufacturers and bike builders. Bottom line is great and knowledgeable staff with great gear for great prices. I've been to several locations, and prefer the Salem store for selection, location and friendly staff. The other cycle gear stores are good too though. Online is also a nice convenience with the same pricing in-store or online.

Great place for last minute stuff you forgot to get online or if u r in a hurry for whatever…read morereason. Good knowledgeable people.

The best service I have ever received. Laurel worked through a very difficult situation, never gave…read moreup! t

Had a great sales experience at this dealership, I highly recommend them to anyone looking to buy a…read moremotorcycle or needing service on their current bike.

We have a small fleet of ATVs. I do most of the maintenance myself, but are just some things that…read moreneed a professional with the right tools and knowledge. MotoGear is the place I take our equipment. Their technicians are friendly, helpful, knowledgeable, and most importantly, competent. The bikes always come back fixed right the first time. They give estimates and stick to them... no extra work done without authorization, and no unnecessary repairs. The prices are fair and reasonable. Good selection of parts, supplies, and accessories in their store. Definitely consider this shop if you need motor bike or ATV repairs or servicing, or if you are looking for DIY supplies or accessories.

Everyone there is really friendly and knowledgeable. I was a…read morelittle disappointed with the effort they put into my bike. I wanted a professional with more know how than myself to help me fix a lean surge. I had a long talk with one employee who took notes for the technician explaining what I had done already with no improvement. I was ready to pay them However many hours it took even if it needed a complete rebuild. It was only a few days later they finished and called me. The technician never heard about the notes taken and just changed the pilot jet one size. I did eventually figure out that my float level was way off and it runs perfect now. I know they are a very skilled capable shop but it seemed like they just didn't have time for my old bike. I still buy oil and accessories there but probably won't have any more service done.

Our new 2026 Pro R 4 broke down on us over the Memorial weekend, we were going to take it to…read moreSublimity where we purchased it. We had heard good things about NBP, so my guy called to see if they could get the buggy in sooner. They got us in the day after we called. Their communication was great. They let us know ahead of time if they tore into it, and if it was our fault we would have to pay, if it wasn't then it would be covered under warranty. They got into it, and found it was a stuck valve, acting like it wasn't getting oil. Thankfully it wasn't anything we had done wrong, and so it was covered under warranty, because they called to tell us it needed a new motor because of what they found. The hardest part was the wait. Which wasn't their fault, and they kept us updated the whole time. It was mostly waiting on the shipping of the motor. Once they received it they did the install with in a day. We had it back by the 4th of July weekend to play. We think it ran even better than before! I would recommend them for servicing your Polaris. Great communication, great work, and great customer service!

You can buy a flag and permit to drive on the sand trails at the dune. Super freindly and helpful…read morecustomer service!

I have my Can Am serviced and fixed there since they opened and I'm very pleased with them each…read morevisit. I also typically wait to have something fixed until I'm in the area do I can have them work on it. Strongly recommend and support them!

Paul (owner) is awesome! They have worked on our Maverick R twice now and their service is on…read morepoint. They care a lot about their community and that shows in their service and willingness to help in any way they can. We highly reccomend them for any work you need on your ATV's Or just to stop by and say hi! P.s. they always have free stickers for the kids!

I ride all the time....I mean all the time: I am traveling man riding the globe in all sorts of…read morecontinents. A reliable dealer is critical to me, and one that can ship parts now and I can trust it will get there. Procycle is my choice. They have bailed me out of misery in Australia and North America alike. And I can stop at their shop anytime for human friendliness and a cuppa. They know their stuff because they actually ride motorcycles. They are not brand dependent. They ride roads and they ride dirt. And when they can't find a product that meets the need, they invent one. Brilliant! The service is exemplary and any motorcycle dealer ought to send their new hires there for training. They are the yardstick for compassion, quality, speed of service. They know you by name. About to head to South America with Procycle as my technical tether; that makes a traveler feel really safe. Don't hesitate. Place your business in a good relationship. Worth every penny.

Don't bother returning anything from ProCycle. Just keep the item and write it off as a loss…read more These clowns make you pay for the return shipping, plus a restocking fee, and they require you to ship it back in a USPS Priority Shipping Box. You pay for the label and the box with hidden fees when you get your "refund".Doesn't add up, you loose. What a hassle. Go somewhere else to buy your parts.

Love this place for motorcycle gear. Most of the time they have what you want at a lower price than…read moreanyone in town. Our most recent purchase was our dog pet carrier for the Harley so she won't be left at home so often. She seems to like it so far. We had it on the Road King if you are wondering what bike it was on the back of. We used extra bungee's for it although it does come with straps. Can't have the Princess going anywhere. I also would have bought my leather jacket from here instead of Harley because they are way cheaper except I have short girl problems and the Harley jacket fit me better. I was also going to return here to get my boots and chaps because they have such a great deal but I happened to score Harley brand at Buffalo Exchange for $40 a piece. Not even broke in. Score for me! But I tell you what if I need anything else like gloves...my first stop will be here. Also great selection on helmets.

Good people, great prices! Every trip to DMP results in…read moregreat customer service, a positive atmosphere, and some bargain to be had! When we are in need of gear, we start here.