Our new 2026 Pro R 4 broke down on us over the Memorial weekend, we were going to take it to…read moreSublimity where we purchased it. We had heard good things about NBP, so my guy called to see if they could get the buggy in sooner. They got us in the day after we called. Their communication was great. They let us know ahead of time if they tore into it, and if it was our fault we would have to pay, if it wasn't then it would be covered under warranty. They got into it, and found it was a stuck valve, acting like it wasn't getting oil. Thankfully it wasn't anything we had done wrong, and so it was covered under warranty, because they called to tell us it needed a new motor because of what they found. The hardest part was the wait. Which wasn't their fault, and they kept us updated the whole time. It was mostly waiting on the shipping of the motor. Once they received it they did the install with in a day. We had it back by the 4th of July weekend to play. We think it ran even better than before! I would recommend them for servicing your Polaris. Great communication, great work, and great customer service!

You can buy a flag and permit to drive on the sand trails at the dune. Super freindly and helpful…read morecustomer service!

After a ride to work, I noticed a past-bald patch on the rear tire of my motorcycle. Since I…read morerecently moved, I don't have any equipment to take my tire off. After calling around a bunch of places, Specialized Powersports offered the lowest price to replace the tire. After getting the new tire shipped in, I called them on the day of, brought the tire and my bike in, and they had it done within an hour. They even oiled the chain for me! They were incredibly nice. Though, did use some sarcastic humor to keep things light. But 10/10, I will come back to them again.

I had brought my dirt bike here from a referral from Carlson's Motorsports, which was my first…read moremistake. Unfortunately, we don't have much of a selection of motorcycle service shops here in the Rogue Valley, so I took my chances. I had asked Justin at Specialized Powersports to please diagnose the problem on my dirt bike, and to call me with any updates. I had assumed that the float was stuck in the carburetor. Justin and I had agreed upon $100 dollars to diagnosis the issue, and that if it was something small, he would just fix it for the $100 dollars. Anything more than that, he would call me to see what I wanted to do. Two weeks go by with no word. I had left a voicemail asking for an update the week prior, which was never returned. I decided to go down to the shop in person to see if there were any updates. When I arrived, I had immediately noticed that my dirt bike had some brand new parts on it that I never agreed to. I asked Justin what the updates were, and asked if he had replaced anything on the bike. I also reminded him of our agreement of the $100 dollar diagnostic fee, and that he would contact me before charging any extra or replace anything. Justin seemed surprised that I had not been contacted since originally dropping the bike off, two weeks prior. He proceeded to tell me that the bike runs great now, after having replaced the carburetor, fuel lines, fuel filter, re-jetting the carburetor, and that we were just waiting on a new air filter before it would be ready. I personally, had just rebuilt the carburetor myself, along with replacing the air filter and a handful of other things that Justin knew about, before bringing the bike into the shop. I knew that he was trying to take advantage of me. Justin told me that "I wasn't in repairs very much. Under $300 bucks for sure." I was livid. I told him to immediately cease any further work, I did not want the air filter, and that I would pay him for the work that he did, but I'm taking the bike. It seems to me, that Justin was unable to track down the problem, so he either threw a bunch of new parts on the bike 'hoping' to fix it, or he is just another dishonest mechanic, trying to up-sale the customer as much as possible. I will never go back, and I highly suggest the same. I'd rather make the drive to a more reputable and honest shop. I'm surprised this place is still in business, with the way they operate.

A family run business. Mason and his dad are very knowledgeable. Few shops will touch carbs on old…read morebikes. They really came through for me.

Disasterous communication (almost none) for the 3+weeks was…read morethere for an expensive insurance repair & they never asked my permission to replace my Deluxe Top trunk (with backrest) with a basic top trunk no backrest! This to me was inexcusable not to inform me 1st & then to never ask me if I wanted my deluxe trunk back!. This accessory was not damaged and in good condition? Their reply to me was they threw it in the dumpster? I find this an unacceptable answer and suspicious as the one off trunk key was never returned to me? My Trunk was worth $500+ & the repalcement was $455. This was a lousy experience and I am a victim

Stopped here on a hope that we can get in some riding but found something better. My son, who never…read moredrove an ATV before, was able to be placed on 110 cc quad and took off riding! They have a spot just for the kids where the adults are monitoring the area to make sure they all stay safe. One hour was under $100 and they provided all the gear. Staff will even give a quick 5 min tutorial of the machine and make them do a figure 8 to show that they can turn. My only complaint is how many times I needed to provide a copy of my driver's license. They make a photocopy and then take 2 more pictures while filling out the paperwork. We will be back for sure to ride the quads in the dunes later! Ask about their military discounts as well.

Rented a canam for 2 hours and my wife was getting nauseous after 30 minutes so we brought it back…read moreearly and asked if we could be refunded $100 ($395 rental, we were looking for the 2nd hour rate back) and they wouldn't even begin to consider it. Pair this with the fact that it took longer to fill out paperwork than we spent behind the wheel of this super beat up base model Canam, would highly suggest looking elsewhere for a SXS rental. (Yes, this machine cost $400 for 2 hour rental... crazy!)

I have a bit of an older bike. The parts aren't readily available sometimes but cycle country has…read morecome through for me multiple times with the right part and great customer service. Brian and the rest of the crew have always been so helpful. helped me accomplish several jobs in a timely manner to keep my bike on the road. I have tried other parts houses, and found service quality and actual parts inventory to be subpar. If you're in need, give the guys a cycle country a call and they'll help you through the whole process. Again to Brian and the whole crew.

Staff was Supportive and knowledgeable about products. I was shopping for a helment. There were…read moreseveral in stock and I worked with one of the sales representative to piece together which helmet component was most important to me and then which helmet matched with what I wanted. It was great. The only negative comment I would say is that there were no full face helmet above 1x and maybe a couple 2x but No helmet bigger. Made me sad. I had to order on line hoping what I ordered would fit.

Went here today for their free Grinch pictures! The line was long but it went pretty quickly and…read moreeveryone was in good spirits. Their workers were really kind and friendly and I would highly recommend giving business to this Harley-Davidson! The worker they had at the door greeting everyone said they wanted to do this for the community, that we are like their family. It was so kind.

We had planned with this dealership MONTHS in advance of our cross country trip [6 bikes] for a 3…read morehole OIL CHANGE and a WASH only; it was reconfirmed few days prior as a reminder with service manager TROY again for 9am when they open [and it was a weekday]. Mind you ALL of us has a complete service of our bikes with home HD dealerships just prior to the trip. We arrived with 4 bikes as the other 2 decided to fly/ship bikes home and had to cut their trip short. At first it seemed Troy was just being "thorough" as he took forever to individually go thru each bike in the parking lot by testing horn, turn signals, brakes, etc; we told him do NOT need an inspection. Then it took forever to write up a simple oil change work order Thinks got worse as they took in 2 bikes first; then 1, then 1 and there were other "regular" customers also getting service. Troy came out to each of us and then presented our bikes needed "more work"; now it truly seemed like they were upselling us and of course their service area is literally behind closed bay-barn style doors so can't see anything. Bottom line for my bike was told it needed: a) clean and oil air filter b) front & rear brake flush c) adjust a loose drive belt Since one of the other bikes was still being worked on and we had death valley CA coming up in a day, I allowed (a) and (b). My bill was $500.33 and the mileage out was 34,653. All 4 bikes did NOT get out of service department until after 2:30+pm [5 1/2 hours wasted there] and not even 1 mile down road 3 out of the 4 bikes ALL said their clutch was too tight and we all had new problem of finding neutral! Well 3 days later my drive belt was SHOT; (ONLY 1,243 MILES LATER) and had to limp along Sequoia National Forrest to then get to Visalia Harley Davidson Dealership where they couldn't believe my belt was super TIGHT and MISSING 2 feet of teeth [yes you read that right; see attached pics and video). Things got worse as that dealership did not have in stock a new belt and anyone who knows CA there is nothing close to obtain another one. Wound up having them take a belt off a used bike and putting on my bike and then paying for a new one to be ordered and replaced on the used bike; of course had to pay DOUBLE labor; total 10 hours for both bikes @175.00 plus parts(seals), primary fluid, etc. They said they found my head pipe on right side was also cracked and they had to weld it; they completed all work by end of day. Days later I noticed the very bottom screw was missing from primary cover; not sure if was from Willamette Valley HD or them :(. After being on road for a day I called Willamette and asked to speak with service manager Troy; had to leave message; he did call me back shortly thereafter. I explained what happened and expecting some sort of compassion or even a credit refund and got nothing but an argument and explained how dissatisfied was with their lack of "caring"; not my style to get into a verbal battle on the phone. Troy blurted out something about all work is videoed by their techs? I sure would love to get my hands on this??? I was hoping somebody from this place would address the situation; nope. I am hoping the owner, Brian Parks? is reading this; would welcome a conversation from him before I reach out further to HOG customer care relations. THUS, THIS FULLY CERTIFIABLE ACCOUNT IS TRUE AND ACCURATE AND I HEREBY WOULD NEVER RECOMMEND WILLAMETTE VALLEY FOR ANY SERVICE PERIOD!. DO NOT EVER! TROY NEEDS LESSON IN CUSTOMER SERVICE. *Side note: we spent over 5 1/2 hours stranded there the sales and clothing department staff we experienced were very nice. *

O'Reilly Auto Parts in North Bend has an incredibly friendly and helpful staff…read more Every interaction I've had there has been positive. The team works their tails off to help get the parts I need, and they always do it with a smile. That kind of service makes a big difference. Parts stores can sometimes feel intimidating, especially when the staff acts like they're too cool or too busy to help. That has never been my experience at this O'Reilly. They treat you with respect no matter your skill level or how much you know, and they actually take the time to help. Great people, great service, and a store I really appreciate having in town. Definitely recommended.

Awesome staff and they price match I have been using for…read moreyears always went above and beyond

Great place to buy an off-road flag for your vehicle! Barely noticed this shop aside the road but…read morethey have a great variety of ATV parts and a nice repair that includes welding. Would definitely go back.

The worst con artist of all time. He'll make fun of you…read more Trick you into buying things you don't need at way too high of prices. Even after you pay him a ton of money we won't have your quads running better. He had two of my quads for months and couldn't even fix the carbs to get air flow to be correct. He conned me into building a cheetah cub and it kept getting more and more expensive. Then it blew up while he did the test runs and break in but blamed it on me. Sean is the biggest POS I have ever met. He always says he has the worst luck. Probably because of the karma he created by fucking people over. Do not ever take your bikes here. Yamaha in Florence is honest.

I am a local here and I get help from these guys all the time. They are always attentive and most…read moreof the time have what I need in stock. Hunter is an awesome resource when you NEED STUFF. Six stars.

I brought in my Yamaha Grizzly that hadn't tun in a couple of years. I wanted it for my grandson to…read moreuse over Thanksgiving. They had it ready for me to pick up before the holiday. I appreciate their good communication and good service.