I have continued to use Oakmont Service Center exclusively since January 2020. They are courteous,…read morereliable, competent and honest. Excellent in all respects. Most recently, for various reasons, I felt that I probably needed a new battery (or alternator!), but they indicated that both were fine. Also, I mentioned that my car (a second vehicle) probably needed an oil change. After checking, they stated "Nope, good for another 3000 miles." It would have been easy to take advantage, but they did not. I happily paid the $45 inspection and testing fee. Look, if you need a solid business to maintain your car, I don't think that you can do better. Two thumbs up and five stars all the way.

Oakmont Service Center - A Referral That Fell Short…read moreReferrals are the backbone of any reputable business, especially in the world of classic cars. I own a 1949 Chevy, and like many classic car owners, I rely heavily on trusted recommendations. Skilled mechanics who truly understand vintage vehicles are rare in our area, especially since the retirement of one of the most respected classic specialists Eugene has ever had. Oakmont Service Center came recommended by a respected transmission expert, and my first interaction with Jerremy, the manager, was positive. My initial visit--radiator exchange, exhaust leak repair, and a minor carburetor adjustment--went smoothly, and meeting the two mechanics who handle classics gave me confidence in the referral. That confidence didn't last. A Breakdown and a Missed Diagnosis During a casual weekend drive, my Chevy wouldn't start after a coffee stop. After checking the usual suspects with no luck, I called Jerremy. The car was towed in, and it took two days before Eric looked at it. Because I'd had a starter issue in the past, he removed and reinstalled the starter without performing a full diagnostic. A professional approach would have been to verify the actual cause rather than rely on history. The real issue was the distributor. I chose to upgrade to an electronic module and coil. Eric removed the distributor and sent it to a shop in Cottage Grove for the upgrade. When it returned, I made it clear--in front of Eric, Jerremy, and Mike (the owner)--that if there were any questions, they should call the builder directly. No call was ever made. Critical Steps Missed The builder later informed me that Oakmont suggested they "needed to get into the engine," which was unnecessary and incorrect. The distributor had been installed improperly, and a firewall-mounted module was still running six volts--something any experienced classic mechanic would have caught immediately. The car would never have started without correcting that. To suggest engine work without completing basic diagnostic steps was a bad call. Lack of Accountability When I stopped by to speak with Mike about the missed steps, he was "too busy" to talk. Jerremy took my number, but no one followed up. When I reached out again, I was offered a $100 refund--an acknowledgment that mistakes were made, but not a meaningful resolution. I was also disappointed to walk in and see Eric working on my classic without a fender mat. That alone speaks volumes about attention to detail and respect for the vehicle. A Referral That Didn't Hold Up This referral fell short. As another reviewer, Von Sellz, pointed out--we don't all have dash cams to monitor what happens behind the shop doors. Some shops, like Joe's Garage, take thorough check-in photos and run a professional, accountable operation. They've been doing it right since 1952. Oakmont Service Center had an opportunity to live up to their reputation and the trust placed in them through referrals. Instead, they missed critical steps, failed to communicate, and didn't take ownership of their mistakes.

I called for auto repair. I got in the same day. Customer Service was excellent polite, respectful…read morethey provided a way home and back pricing was reasonable. They had my car out the next day. excellent service excellent timing. Customer service was absolutely excellent. I would definitely go back.

I have a Dodge Durango SRT so I've always have taken every vehicle I've ever owned to the…read moremanufacturer dealership. Lithia Dodge out n out lied to me for over 2 years on a part. It wasn't covered by warranty but containued to tell the the part wason back order. Totally lied to me vs telling me it wasn't covered???? What's up with that. So decided to try a locally Owned business When I walked in I was greeted by Gina, NO WAITING just a great greeting n knew I found a great place to have the "BEAST" Serviced and takin care of. Had oil change n tire rotation and a inspection of the vehicle. Seems like a honest facility. Called when it was done vs me calling. These people did a great job and was finshed when promised and Gina called me!!!!

I had a cam sensor and motor mount replaced in 2017. Very helpful, polite, fast, kept me updated…read more The tech did a multi- point inspection, warranty on parts family - owned.

I wish i never brought my car here! I brought my equinox in…read moredo to a sounded, then had it go into limp mode before the appointment. so I had it towed in.as soon as getting there I was meet in the parking lot being yelled at (red flag #1) after just pulling in.no need for yelling a simple "hey whats the issue and can you pull it over bleh" would have worked way better than yelling "hey hey hey you cant park there" After leaving it they where nice enough to take me to work which I did appreciate since I was running late however they where supposed to have called me with an update I did tell chyane that I wouldn't be off till 1 and if i dont answer to just leave a voice message and ill call back ASAP but they never did (red flag #2) since it wasnt too far I ended up walking down waited 30 -1hr for someone to come out had too wait another 2hrs because apparently 4-5hrs wasnt enough time and had just start looking at it remind you its now 130-2 and they told me they will look at it "right away" I ended up having to get my dad involved since he is more knowledgeable than me about this stuff They gave us a price for a whole new car just to replace the engine They said they would get me a loaner (red flag #3) they never did They said it would be done by the end of march, it wasnt i didnt get it back till the middle of April And dont get me started on how talked down they treat you, very rude, disrespectful, I left very disappointed and distort They go back on there words (huge red flag #4) They say they will keep you updated or call you, they never do Just to get my car back I had to pay almost $3,000 that they never mentioned (red flag #5) they said "well we hoped you would have at least parts paid off by now" Are you kidding me (NOPE) when I went in and paid my down payment and I even came back and paid a little extra chyne said "you are good this is enough to get them started and WE WILL CALL YOU" No one called I trusted them and they took advantage of me it says they have been in business since 91 I was expecting more way more This place needs to be shut down THEY WILL TAKE ADVANTAGE OF YOU, PUT YOU DOWN, FLIP EVERYTHING TO MAKE IT YOUR FAULT I should have made the tow guy take my car back i wish I never left it just based off how I was treated in the parking pulling in They also entered my car without my permission and pulled my daughter's $300 car seat out i did inspect it to make sure there was no damage thank god there wasnt since the seat was a gift and really needed it. They denied this but my husband being knowledgeable about landscaping asked why there was so much drit like someone went to Lowes or home Depot and picked up either a bunch of plants or soil, found foot prints on the INSIDE of the windshield on the front passenger side like someone was having a good old time, there was oil all over the top of the oil cover, soil threw out the whole car You know i expected a little bit of drit from getting in and out off the car but didnt expect the car needing a full detailed work AGAIN when I brought it in I ONLY had it LESS THAN A WEEK and it was super clean maybe a mico amount of drit from getting in and out of it but #1) I never went and got soil or plants to have that much drit in the trunk #2) I never gave then permission to enter my car and pull out the car seat I was supposed too have gone and get it which I expressed #3) there was no foot prints on the inside of the windshield I would have noticed it since I wipe it down every other day #4) they order the parts and without informing you about the mistake and let it SIT for 2weeks fully knowing it takes 2weeks to get the part to come in so when you call thinking you car is done on time to find out its gonna be another 2-3weeks and then not also informing you that the part is delayed then by 'magic' it shows up the next day Over all if I could i would leave a -5 review They really dropped the ball And ill never come back This happened back in end of February 2026 it took me so long to leave a review because I was so pissed off, distort and had to get it properly cleaned which took longer than it should because thats how bad they left my car It even looked like they loaned my car out and if they did thats illegal They shouldn't have done personal earns and called it "drive test" when I asked where the car is and that I want to look at it and not leaving till after we tested ourselves because at that point we where so done and just wanted to car back (it went from trying to get help to being a total nightmare) they kept saying "it be back in about an hr or so" which translates to "Someone has the car and is doing personal errands with it and they will be back when there back" we waited over an hr had to come back the next day A drive test shouldn't have taken no more than 30mins to an hr not 4hrs not come back tomorrow afternoon my dad did a drive test and was back within 30-40mins THESE PEOPLE ARE SCAMERS AND WILL LIE

Went in for ac check. Told $650..went for it. Picked it up and was blowing hot air before I got it…read moreoff the lot. Now it's going to be another $1800...well, I'm in for $650 and this was going to hurt but I did it. I do not recommend this business...unless you want to pay 3x the quote. Btw...read the negative reviews...very close to the service I received.

I just had my '97 Z71 truck gone through and repaired by Jt Auto and they did a through and…read moreprofessional job. I would recommend them 8f you want the job done right. I am very happy with their work

10/10 on service, communication and their understanding that I am able to do a little bit at a time…read morein regards to repairs of my older vehicle. I feel taken care of. Down to earth vibes. I will, without a doubt, be back.

Very proffesional, and they work extremely fast! The diagnostic was very affordable, and they found…read morethe issue quickly. It was fixed within the day. They were straight to the point, and very friendly. Will have future services done by them. 10/10

the dude is a prick, very rude and unprofessional. we parked infront of the building because we had…read morea 38 foot trailer on with a dually and he flipped his shit and we were nice at first then we told him to calm down because he was making a scene and he flipped his shit and wouldn't stop yelling after. why would anyone want service for somebody who treats customers like that. mind you they were closed

Got mad because I said there's no reason to change rotors if they're not damaged.....got a private…read moreparty to simply change break pads for half what he quoted me....

I called about a headlight replacement and they let me drive-in within 10 minutes and replaced it…read moreso quickly! The price was amazing and the staff was kind. I'm definitely coming back.

One thing worth knowing for anyone booking here: don't expect your car to be seen at your scheduled…read moretime. Book expecting a wait. I booked this appointment two days in advance for 1:30 pm wheel alignment had & dropped my car off early at 12:36 pm in case they could start sooner without expectations. From 1 pm till 2:47pm car sat in the parking lot untouched. Around 2 pm someone came over to offer coffee n' water & said thanks for your patience, we've had a tough day, but gave me no timeline. Whenn't even started yet, that I finally went to ask how much longer I was told the it alone takes about an hour, so I was looking at another hour on top of the two I'd already waited and hour from the appointment time. When I raised my concern, the front desk staff told me the appointment time isn't when service starts, it's just your drop-off time. That's not stated anywhere on their website or when booking. After more than two hours with no proactive updates I chose to leave & book with another shop. To the shop: this would've been a completely different experience if someone had simply told me up front that you were running behind & given me the choice to wait or reschedule. I would have rescheduled if that option had been offered honestly & early. Please train your team to flag delays proactively & add a note when booking that appointment times are drop-off windows. That one change would fix everything that went wrong here.

They helped me on a time in need! The service I urgently needed done by the same day was done. Very…read morenice people.

My car broke down in Eugene and this garage was recommended by the tow truck driver. They replaced…read more2 sensors which didn't fix it. They told me that it would be $4800 to completely repair it and offered to help me get ahold of a junkyard to take it and give me a couple hundred bucks. My mechanic from Salem came, got my car, told me no one actually checked inside the engine. He replaced the timing belt and tensioner. Less than $300. I paid them almost $500 for 2 sensors(that my mechanic confirmed, I didn't need) and some diagnostics. THEY WANTED ME TO JUNK MY CAR!!! On a worst case scenario! They didn't confirm what the actual problem was! By the way, it was the bearings in the tensioner. Not to be trusted!