Bill's Motorcycles Plus in Salem is the best Husqvarna dealership and service shop in Oregon for a…read morereason. Customer service is next level and as it should be everywhere, everyone there is polite and very professional, and, Bill the owner is certainly one of the nicest, most honest and fair business owners that you will ever meet. I have purchased several motorcycles (Husqvarna and even one GasGas) from Bill and/or his team to which all have been an outstanding experience and a "seamless" process. Also, you get some oil, a plug, etc., with the bike and an awesome BMP Hoodie. They all possess an encyclopedia level of knowledge about motorcycles, concerns, upgrades, set-up, or anything related to the bikes they sell. I have had numerous bikes serviced at the shop and have never had any issue with the work. I have bought various parts and accessories in the store at great prices, and even in a pinch via BMP store on-line when I was stationed in another state. I highly recommend BMP to anyone looking for a Husky or GasGas! Get your next motorcycle here and you won't regret it ever. You will become a lifelong customer.

Had my motorcycle serviced and they did a great job. The service was done promptly and they did…read morenot try to upsell me things that are not needed. The price was very reasonable and my bike is running great! I highly recommend Bill's.

I need to give a special shout out to Cycle Gear staffmember John, who spent a large amount of time…read moreand effort to fix an obscure communication issue we were having with our SENA comm units. He was incredibly patient, positive, and applied his knowledge and experience to getting the units working (which they eventually did). He never tried to rush us through it. I feel incredibly grateful that he helped us and took the time to make it right. Thank you, John, you made going to Cycle Gear a great experience I'll always remember.

Great service, knowledgeable and honest...good prices, quality gear at affordable prices.read more

I ride a 2017 BMW r1200GS and don't take my German bike to just anybody. I thought I'd try D&M and…read moretook it in for a full service. Valve adjustment, oil, coolant flush, brake flush, etc. Work was done on time and price was very reasonable. Derick knows his stuff. They even washed it! Would definitely recommend this shop regardless of the brand you ride. Not sure why it says I'm from San Fran Cali. I'm in Sandy Oregon.

I've been taking my '03 V-Rod into Mason's for over 10 years. I'm very happy with the work they…read morehave done to it & the few mods I've had done, I wouldn't have taken my baby anywhere else to have it done. I will say, every time I've asked any questions or asked for suggestions they have really spent the time to make me feel valued as a rider. As a woman you walk into the big HD stores & most guys scuff at you & talk to my husband. Not at Mason's. Both Dean & Brian have been a huge part of my riding adventure. They have a way of breaking things down so I can understand & what makes sense. I've even taken my sister in to get some suggestions on some riding issues she was having on her older Ninja. (Issues like her hands getting tingley after a short ride) After they took the time to see how she rides, they gave a few suggestions. But in the end there was not much they could do, as it was the seating position that was causing it. They gave some tips on how to minimize as much as possible. Long story short. They took the time out of their day to talk to a couple girls on our pretty bikes & made a lasting impression. I will continue to recommend this shop to everyone, Men & Women.

Honest, straightforward, great service. This is a great place to take your Harley or anything with…read moretwo wheels!

Just got our bike back and we are very pleased with the attention and communication we had received…read morefrom Logan. I had a low expectation of the establishment to be honest but after Logan handled the problem with such professionalism we gave Timbertown the chance and they were awesome. Two thumbs up guys!!

Well, I was definitely not the easiest customer to work with. I talked to Scott, about a year…read morebefore about the idea of buying a Harley. He never hassled me, called me, texted me etc. He just let me stew on the idea. A year goes by, and I go back in to talk to Scott. He remembered who I was and what kind of bike I was interested in. So we start walking around the show room, and I end up landing on a brand new 2023 Road Glide. They put a sold tag on it, and I left for the day, planning to return a few days later to finish up the paperwork. While I was gone, I had a change of heart. I told him I really wasn't comfortable spending that much money on a bike and that I actually didn't want the new bike. He never got angry or upset! We went next door and started looking at used bikes. I must have been with him for over an hour and a half at that point just sitting on bikes, starting them up etc. FINALLY I landed on a used street glide. We went next door, did the finance stuff etc. As difficult as I was with making a decision, never once did Scott pressure me or try to force me to buy something. He truly cared about me and my needs. While I was there, he gave me 100% of his attention. It was as if no other person was there! Which I greatly appreciate. I even brought my wife and kids in, and Scott was GREAT with them. Overall, Timbertown treated me great! I am 100% satisfied with my service and purchase. The store is very clean, organized and they have a great selection. The service guys and part counter guys are awesome as well. I would highly recommend that you go in and ask for SCOTT!

I brought my motorcycle in for cosmetic and bodywork, and what I got back was nothing short of…read moreincredible. From the moment I walked in, this shop treated me like family -- not just another customer dropping off a bike. They took the time to actually listen to what I wanted, explained everything clearly upfront, and never once tried to upsell me or surprise me with a bloated bill. The pricing was fair, honest, and completely transparent from start to finish. What really set them apart was how they kept me in the loop throughout the entire process. I never had to wonder what was going on or chase anyone down for an update -- they came to me. And when they were done? They had gone above and beyond what I originally asked for in ways I didn't even expect. The attention to detail on the bodywork was stunning. My bike looks better than I ever imagined it could. This is the kind of shop that restores your faith in people. They clearly take pride in their craft AND in how they treat their customers, and that combination is rare. I won't be taking my motorcycle anywhere else -- ever. If you're on the fence, don't be. Just go. You'll thank yourself later.

This was the only shop that agreed to install tires on my BMW R1200GS. Tires installed fast and…read moregood. Thank you for walk in.

Listen, I get it. Buying a big ticket item like this is stressful. I understand that people go in…read morefeeling either puffed up because THEY'RE THE CUSTOMER or pre-angry because they're nervous. So, I took these reviews with a grain of salt. They didn't respond to your email, one star. You didn't get your price, one star. You didn't get approved for credit, one star. No one fawned over you for wanting to buy a motorcycle at a motorcycle dealership, one star. A thing broke on a bike you bought, one star. I drove over there anyway, prepared for the worst. The phones were ringing off the hooks in there. It's July. Middle of the day on a Tuesday, and they're fielding calls non-stop. Brandon welcomed me in. Asked me what I was looking for. Zero pressure. Without getting into it, it was a rough day for me, and I was looking for something to add a little joy to my life. We talked about family a bit, looked at the bike I had in mind, and I asked him to scratch me out the numbers to think about. He was very clear on the pricing, discounts, add-ons, options for titling, etc. Destination cost is a thing, friends. So is licensing and taxes. In a hot market for a hot bike, so is dealer markup. Welcome to capitalism. Everything was totally transparent and reasonable. So I paid it on the spot. Done. Came back with my wife and picked up a beautifully clean bike a couple of hours later. I genuinely don't know how that could've gone any better. Brandon was exceptionally cool and helpful through the whole transaction, I bought myself a little bit of happiness, and I came out of there with a new friend who I'd do business with again in a heartbeat.

Classic dealer fee bait-and-switch. Watch your paperwork closely!…read more Because I absolutely hate haggling in person, I tried contacting MotoSport Hillsboro ahead of time specifically to get the total out-the-door price in writing. My plan was simple: get the final numbers, walk into the shop, hand them a check, and leave. Instead, they turned it into a textbook fee-padding game. After submitting inquiries through their portal, my communications were ignored for days. When the salesperson, Brandon, finally texted me, he tried to tack on a completely bogus $499 "setup fee" on a used demo bike that was already assembled and sitting on the showroom floor. Under Oregon consumer disclosure rules, assembly and setup fees cannot be weaponized as surprise add-ons to artificially inflate an advertised price. When I called out the illegitimate setup fee and management finally sent over a formal purchase order, they pulled a classic shell game. The setup fee was gone, but they immediately slid in a $200 "document processing fee" that Brandon had completely omitted in our prior conversations. When I pointed out that this fee wasn't mentioned upfront, Rob told me he would only remove the $200 if I took the title paperwork down to the DMV and processed it myself. Why should a customer pay a separate, surprise fee just for a dealership employee to do the clerical job they are already paid to do? They might use lower base pricing online to lure you through the door, but it doesn't matter if they just pad the final contract with hidden back-office fees and give you an exhausting customer service experience. If you are a cash buyer expecting basic honesty, pricing transparency, and respect for your time, go elsewhere. I have attached screenshots of the text history below so you can see the truth for yourself. Watch your contract numbers closely or just make it easier on yourself and get your bike elsewhere. I certainly will!

Waited in line for ten minutes while a single cashier was working. They didn't have the parts I…read moreneeded. Counted 8 employees working in the store. Poorly managed store. Seems content to keep customers waiting in line, rather than provide prompt good service to customers

I can see why one star, here's another one. Got what I wanted stood at the counter with my money…read morewaiting patiently. (4) employees none said a thing to me especially the one that used the keyboard in front of me. Walked out after two customers came in after me and got served over me. I'll stay with the location on Commerce, (3) times there, (3) times treated well.