I've been taking my '03 V-Rod into Mason's for over 10 years. I'm very happy with the work they…read morehave done to it & the few mods I've had done, I wouldn't have taken my baby anywhere else to have it done. I will say, every time I've asked any questions or asked for suggestions they have really spent the time to make me feel valued as a rider. As a woman you walk into the big HD stores & most guys scuff at you & talk to my husband. Not at Mason's. Both Dean & Brian have been a huge part of my riding adventure. They have a way of breaking things down so I can understand & what makes sense. I've even taken my sister in to get some suggestions on some riding issues she was having on her older Ninja. (Issues like her hands getting tingley after a short ride) After they took the time to see how she rides, they gave a few suggestions. But in the end there was not much they could do, as it was the seating position that was causing it. They gave some tips on how to minimize as much as possible. Long story short. They took the time out of their day to talk to a couple girls on our pretty bikes & made a lasting impression. I will continue to recommend this shop to everyone, Men & Women.

Honest, straightforward, great service. This is a great place to take your Harley or anything with…read moretwo wheels!

Great service, knowledgeable and honest...good prices, quality gear at affordable prices.read more

My husband and I had such a great experience at this store, thanks to Ronan. He was welcoming,…read moreattentive, genuinely helpful and just cool to talk to. He listened to what I was looking for and made thoughtful, well-informed suggestions. He took the time to answer my questions without pressuring me to buy anything I didn't want /need. You could tell he rides, but he didn't act like a "know-it-all" which I really appreciated. I ended up buying several items, but my favorite is the riding jacket which was actually the one Ronan suggested. Badass.

Hog Heaven. Pure and simple. They service. You service. In their large garage. And with a bar…read moreinside, everyone meets to show their love of the Harley Davidson. Everyone is friendly and makes you feel welcome. No matter if you show up in a Bonneville T120. I can't speak for parts and service, because, well..... But Sam and Alex serve up some mean beer on draft. Don't ask about the "mystery beer". Full bar, too. And super hot biker chicks make the place their home. Like a club, actually.

I brought my Harley in last year to upgrade the exhaust. I had to bring it back within the first…read moreweek because they had tuned it incorrectly as if the pipes had no baffles, but they did have baffles so the tuning was off. Whatever, not the biggest deal, even though they tried to charge me for the retune and I had to negotiate...but yeah, whatever. Today, however, I brought it in for a check engine code and it turns out the bolts they used to attach the pipes to the engine had fallen out and when I asked the guy how that could have happened he said "whoever installed them didn't use locktite." When I told him that they are the ones who installed them, he seemed a bit embarrassed and said he'd get me a discount. Already I was annoyed because I shouldn't have to pay at all for them to fix a shoddy job, but when we next spoke the guy tells me there will be no discount because they only have a 1 year warrantee and this job happened a couple weeks more than 1 year ago. When I said that I understand there's a policy, but this is a bit of an extreme situation where I paid them to do a job that was done incorrectly and shouldn't have to get ripped off paying again for it, the guy countered saying the job was done correctly and it turns out "locktite can melt" so there was no fault on their part. Yeah right dude, nice try, people don't get new pipes installed and then have to replace the bolts every year because the locktite melts off. If I had been offered a discount I would have at least been persuaded to let them do the work, even though I would still be unhappy, but to specifically tell me that I must pay full price is a slap in the face. After that, the guys seemed totally fine with me walking out and losing what could have been a customer for years to come, which I just cannot understand. I dunno, maybe there's something about me that makes them not want to be my mechanic? Well, never again. I am incredibly disappointed because at first they seemed really cool, but I refuse to be pushed around by people who act like it's a privilege for me to be allowed in there. Also, tip to the owner, the new guy sucks on the phone; you should try to get the girl back who at least was able to sound welcoming.

I brought my motorcycle in for cosmetic and bodywork, and what I got back was nothing short of…read moreincredible. From the moment I walked in, this shop treated me like family -- not just another customer dropping off a bike. They took the time to actually listen to what I wanted, explained everything clearly upfront, and never once tried to upsell me or surprise me with a bloated bill. The pricing was fair, honest, and completely transparent from start to finish. What really set them apart was how they kept me in the loop throughout the entire process. I never had to wonder what was going on or chase anyone down for an update -- they came to me. And when they were done? They had gone above and beyond what I originally asked for in ways I didn't even expect. The attention to detail on the bodywork was stunning. My bike looks better than I ever imagined it could. This is the kind of shop that restores your faith in people. They clearly take pride in their craft AND in how they treat their customers, and that combination is rare. I won't be taking my motorcycle anywhere else -- ever. If you're on the fence, don't be. Just go. You'll thank yourself later.

This was the only shop that agreed to install tires on my BMW R1200GS. Tires installed fast and…read moregood. Thank you for walk in.

I try to support as many local shops I am able. Having said that, this shop is not only local,…read morefamily owned they also have a paint shop and just about anything you need to be safe while riding. If they don't have it in the shop, they will order it for you and help you find exactly what you need for your ride. I will be stopping by every time I'm in town.

I was initially happy with these guys but after the work wasn't done that I had the bike there for…read moreI'm now pretty pissed..I saved up for 6 months to get this fixed and it wasnt ..my bike was gone for 5 weeks and basically a new battery that wasn't needed was installed and a wheel spacer that wasn't needed for 2k....that's around $75 bucks ....a month later the battery blew up and left me stranded in Portland.....the $150 an hour mechanic needs to go to motorcycle school or something this was an easy fix and he even said himself that he never got around to do the wiring......

Great place for last minute stuff you forgot to get online or if u r in a hurry for whatever…read morereason. Good knowledgeable people.

Jonathon is excellent! He assisted me with getting protective gear for some off road adventure ride…read moretraining happening less than a week away. He was willing to go through boxes to get the sizes required. I have been to this location other times and he has always greeted me with a smile and happy to help! Thank you Jonathon!

Got a little turned around looking for another business. Stopped and the young guy working got me…read moresorted out and headed the right way. Super nice place. If they're that helpful if you're looking for instructions imagine how good the service will be if you're actually shopping.

Brought in my rim for a tire change. I'd purchased a tire over a year ago and needed it simply…read moremounted. I was quoted 45$. Turns out I needed a new tube. In all, my 45$ quote ended up costing 71$. A little ridiculous in my opinion. It's a shame though. They were very polite, however their prices will impede my doing business with them again in the future.

I went into B&R auto wrecking on Boring Oregon to pick-up an online ordered trailer hitch. I had…read morespecifically inputted into their order form comment section to include all hardware. Upon arrived to notice no hardware to mount the hitch. I wanted to praise Roger, the customer service rep to understand the situation and work with me by taking me out to the yard to locate it. People can make mistake, but the important thing is how-to work with customers to resolve is the key. Thank you Roger for all your help! When search for future parts, B&R will be one of my first place to shop and highly recommend others to consider this place.

I bought a part in the morning and I waited all day long at their site, and when they finally push…read morethe order it was around 4 o'clock and they broke the tool to take it off, so waiting around for no reason