Just got our bike back and we are very pleased with the attention and communication we had received from Logan. I had a low expectation of the establishment to be honest but after Logan handled the problem with such professionalism we gave Timbertown the chance and they were awesome. Two thumbs up guys!! read more

Timber Town Harley-Davidson - Wanda - Motorcycle Dealers Near Me - Salem, Oregon

Had an over the phone purchase agreement, contacted again to set up appointment time, was told another bike was coming tomorrow, the appointment time, that was exactly like the one agreed upon, that I could inspect and test ride. But had to put it through there inspection, to make sure it was ready. Asked what happened to original bike? Was completely re- directed to bike coming in tomorrow. No answer from sales person or sales manager. sounds like the old "bait and switch." The attitude was, "if you don't like it, no worries we'll find you something else." I have purchased two bikes there before, with no problems. What happened? Hope it's not their new way of doing business, because they lost mine. Transparency in communication is key! read more

Well, I was definitely not the easiest customer to work with. I talked to Scott, about a year before about the idea of buying a Harley. He never hassled me, called me, texted me etc. He just let me stew on the idea. A year goes by, and I go back in to talk to Scott. He remembered who I was and what kind of bike I was interested in. So we start walking around the show room, and I end up landing on a brand new 2023 Road Glide. They put a sold tag on it, and I left for the day, planning to return a few days later to finish up the paperwork. While I was gone, I had a change of heart. I told him I really wasn't comfortable spending that much money on a bike and that I actually didn't want the new bike. He never got angry or upset! We went next door and started looking at used bikes. I must have been with him for over an hour and a half at that point just sitting on bikes, starting them up etc. FINALLY I landed on a used street glide. We went next door, did the finance stuff etc. As difficult as I was with making a decision, never once did Scott pressure me or try to force me to buy something. He truly cared about me and my needs. While I was there, he gave me 100% of his attention. It was as if no other person was there! Which I greatly appreciate. I even brought my wife and kids in, and Scott was GREAT with them. Overall, Timbertown treated me great! I am 100% satisfied with my service and purchase. The store is very clean, organized and they have a great selection. The service guys and part counter guys are awesome as well. I would highly recommend that you go in and ask for SCOTT! read more

Timber Town Harley-Davidson - Motorcycle Dealers Near Me - Salem, Oregon

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Bought a bike in February, a 2017 street glide. Brought it in for service in May & was informed it needed the drive belt replaced, at a cost of ovet $2000, & took a month & a half to complete. When the bike was finally finished, the attendant dropped my bike getting it in the trailer. read more

I wanted to trade my St Bob in for a TriGlide Noah was amazing he listened to me and got me into one that didn't raise my payment by a crazy amount. I had the Bike for 6 days and the reverse stopped working and the Ebrake was not working properly. Jimmy and Scott worked together to get my bike in. I feel fairly confident that the other dealerships in the area would not have done as much to take care of me since I bought a used bike. I really can't say enough great things about Timber Town Every interaction with everyone there has been a great experience! I Love this dealership!! Any other future purchases I will definitely go to Timber Town! Jesse was amazing to deal with I appreciate that he explained everything and was transparent. read more

I just wanted to say thank u guys for helping my wife and I last week, she was hot and dehydrated and the guys there took real good care of her and I, felt like we were family. I have much respect for this dealership, by far this is my favorite dealership to go to in Oregon. I'm not from Oregon but there I felt like I lived in Oregon. I wanted to say thank u face to face but she wanted to get back home . But if I ever I'm down that way again I will Forsure stop by again.PS next time I will buy more then a shirt and a riding jacket lol Thanks again guys I really appreciate you fellas read more

We broke down on the road and Timber Town Harley was the closest dealership to us so we were able to get the bike trailered there and the Service Dept. Refuse to look at it and didn't really even try to help us. Said he had to get to his other customers even though there was 20 of us on Bikes and we were in a bind. That was a very bad choice and poor management practices. I would try and avoid this dealership if at all possible! read more

We purchased riding boots from this Harley location. Friendly helpful staff. They didn't have a big selection, but my found boots for my hubby. The boots are for motorcycle riding so a good place to go if that's what you are looking for. They also have nice leather motorcycle jackets as well as other gear, helmets, gloves, shirts and more. Of course they have nice Harley motorcycles. read more

A friend of mine broke down on a ten day trip. We trailered the bike into Timber Town HD. The service manager came out, started up the bike and listened to it. He said "yup you have a problem". Then he told us he was not going to upset his schedule working on a bike broke down during a ride. In 35 years of riding I have never encountered a HD shop turning away someone on a trip. We jammed on down to Williamette HD in Eugene. They bent over backwards getting my friends bike back on the road. If you're broke down near Salem don't expect Timber Town HD to help you out. Worst HD shop I've ever been in. read more

Great Harley shop with each department well staffed; friendly and knowledgeable folks.

While on a 10 day bike trip with 21 bikes ,we had a bike go down ,(running on one cylinder). Stopped at Tiber Town and told them we are on the road and needed the bike looked at! 20 avid Harley riders standing there and they said they couldn't help us!! Didn't have time!Wouldn't even diagnose the problem! Sent us down the road to Willamette Harley! If you're ever on the road don't bother with Timber Town!!!! read more

Bought my 19 Road King Special there. Love my bike. Service and parts great guys. Bikini bike wash was nice read more

Timber Town Harley-Davidson - Bikini bike wash - Motorcycle Dealers Near Me - Salem, Oregon

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My 2003 Electra glide was due for the twin cam tensioner service. I called another shop, and they quoted me $2300.00 for the work, I called Timber town and talked to Sean, told him I did not want the hydraulic upgrade since I had gotten 60k mile with the spring-loaded tensioners. I did want adjustable pushrods to make the work easier in the future. Sean mentioned possibly needing to replace lifters and lifter block if they were worn, so quote me worst case scenario. Still cheaper than the other place. Dropped my bike off and noticed my back tire was getting down there and with spring riding coming up had them replace that as well. Now Sean told me they were down a service tech due to personal issues so it might take a little longer to get the work done. Dropped it off on Saturday, Wednesday they called, it was ready to pick up. Now I told my bike into "the other place" for the 30k service. They called me and said I had a major oil leak, which I thought was strange since I have parked this bike in the same place for a decade and there has never been an oil spot under it, I pointed this out and the major oil leak was weeping around the D rings. I have had AMF Sportsters; I know what an oil leak is. Very happy with the service and the people, as Arnold say's "I'll be back." read more

From start to finish, EXCELLENT SERVICE!!! The inventory is ridiculous: A bike for every rider. We were like kids in a candy store. An expensive candy store. Lol. But well priced. The old saying "Less is more" is completely true. Les, our salesman is not just more, but EXTRA! He wasn't pushy, went at our pace and didn't try to talk us in to anything we didn't want. Bob handled the finances like a champ. Scott "poured" it on. Joe sold us some great leathers, helmet etc. The entire staff was awesome. We drove 3.5 hours to get there and wouldn't hesitate to do it again. We're in our way home, with "Black Betty" safely on the trailer. Thank you so much for the epic experience!!! read more

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The last time a wrote a review of Salem HD was 2014 and put up four stars. Since that time I've had to the opportunity to attend several events and also take my bike in for a few services. While I perform all my own routine service, with my '08 Fat Boy reaching 80K miles now, I had had some other work done on the bike. It's also important to note I purchased my 105th Anniversary bike new in '08 from Salem HD. The service department is excellent and fair. They keep you up to date on any changes during service and will also save you a few bucks when they can. Very pleased. In addition, the sales team and apparel staff are always helpful and friendly. read more

May as well just go up to Eugene Harley because this place will treat you like they don't have time for you. Even if they are extremely busy, it's OK to be friendly and not treated otherwise. read more

So Three Day's Before Driving 300 Miles To Salem Harley Davidson Terry 'My Sale's Person' Had Walked Me Through Everything Pertaining To My Purchase Of The 2020 Low Rider S. Everything Was Text! And It Turned Out To Be Textbook Perfect! Everything Just As Said! Salem Harley Davidson Holds Steadfast To What Is Texted. Best Experience That I Have Had! And Moe In Finance Had It Totally Together! Ten Minutes And All Paperwork Was Complete. Thank you Salem H D For Making This 70 Year Old Man's Dream Come True! Totally Amazing And The Slow Ride Home Was Heaven Sent! Thank you So Much! Robert Turner, Medford Oregon.. read more

Timber Town Harley-Davidson - My New 2020 Low Rider S. Thank you Salem Harley Davidson! - Motorcycle Dealers Near Me - Salem, Oregon

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We're out of state buyers who drove 3 hrs to purchase a cvo street glide from Scott. He went above and beyond to put a solid deal together. He kept in touch after the sale to make sure we were enjoying our newest addition to the garage. Well worth the trip to Salem Harley, thanks again to SCOTT! -Jason And Korina! read more

Timber Town Harley-Davidson - Motorcycle Dealers Near Me - Salem, Oregon

My friend and I visited their used bike showroom. My friend drove up with his Harley and me with my Honda ST1300. For all the salesman knew we were just looky-loos. Conner spent a lot of time with us explaining the different used Harley models. When I expressed a slight interest in a 2019 Road King he offered to let me test drive it. A free Harley ride? Heck yes! I really had no intention of buying, but fell in love with the bike. I'm very happy with my purchase and all the friendly staff. read more

It was my birthday and really wanted a Motorcycle but did not know a lot about them. Billy Sample took the time to explain the differences and found a super awesome one that fit in my budget! I was even on a time crunch and found a way to make it work for me. Thank you so much!! I will certainly recommend anybody to him that is looking. read more

Scott Burns was outstanding! Went above and beyond to get me what i wanted for a bike and the payments. Professional, courteous and knowledgeable. Highly recommend scott if you are looking for a great salesma. read more

They were in the middle of a name change when I was there, so they didn't have much as far as dealer t-shirts go, but staff was very friendly and helpful. I'd definitely stop there again. read more

I would like to start by saying that this was one of the best buying experiences I've had with anything. I had bought a used HD from a different non HD dealer and brought it into Salem Harley Davidson for some service and repairs. After finding out it needed about $3000 worth of work and it was a bit too big for us, I decided to look at something brand new that was a better fit and not deal with the headaches. This place and these people treated me and my wife with upmost respect of any dealership buying experience anywhere. I'm a first time Harley Davidson owner and I got to say I expected more arrogance or lack of care, but I couldn't of been more wrong. The people in the clothing department, the parts department, service department were all so helpful and friendly. Bob the salesman did an outstanding job of helping us to pick out the right bike that was perfect for us. Even with a few glitches after purchase they still shined through. I would highly recommend this dealership for service, parts, sales or clothing attire!! Thank you Salem HD you made a lifetime proud HD owner!!! read more

Worst Harley dealership I've ever been to, service dept. is an absolute joke. I was told they wouldn't even change the oil in my bike because it's a 1994, I had it in a couple years ago for pipes and it had to go back 5 times due to them incorrectly installing heat shields they had left clamps off because they said they were too difficult to put on. Needless to say they won't be working on any of my bikes again and I will not buy anything from them read more

Been looking for a decent "next".. Contacted both the Coos Bay and Willamette valley HD's. Both played around trying to get me to come up with a large down and outrageously final prices on so so used HD's. Wonder why the other brands are doing so well? read more

Great crew of folks that work there! There sales staff, service and parts people are really helpful and friendly. Purchased a new bike last spring and have enjoyed going on their group rides. It's local so that's a plus! read more

Waited 2-3 weeks for a service appointment. The mechanic foreman came out to look at my bike. Told me he wouldn't fix that issue. Recommend another local shop. Then said take it to another Harley Dealer. I asked him if other Harley Dealers where better than Salem Harley. He didn't respond to my question. read more

A big thank you to Mark and Jenny for blessing our family today. I was having trouble deciding on a shirt to send to my deployed husband and Mark helped me make that decision by giving us a shirt and I purchase the other so that he could have both. Such great people at this store. Thank you so much! read more

Timber Town Harley-Davidson - These people are awesome! We were passing thru and stopped to get my deployed hubby a shirt. Highly recommend! - Motorcycle Dealers Near Me - Salem, Oregon

This place saved us! We were on an Alaskan/Yukon/British Columbian adventure on the Harley and came into Salem HD for our 20,000 service. They found an issue and they were quick to find a remedy for us and got us on our way. They have a great variety of clothing and accessories to spend your money on! We spent the morning there as we had to wait for the Harley to be serviced and the staff made us comfy in their upstairs, air conditioned waiting area with a huge TV. One of the nicest Harley shops we have been to. read more

This is the best Harley shop around. All of the employees went out of their way to help us. Monica was awesome. All of the employees were awesome but a big thank you to Monica for making our scarf purchase happen! And thanks for sending us to a great taco truck and the great directions to our next adventure. We will definitely be back to see you if we are in the area again. read more

Will never take our bikes into this dealer again. Service department was very unprofessional claiming item for repair was not covered under warranty. Called warranty and it is covered! Service manager even used foul language with us. Worst service ever! Will be finding a new home for our bikes! read more

Drove down from north of Seattle and purchased a Freewheeler. Just want to say we were treated like Royalty by Scott & everyone else at the dealership! read more

Will not shop there again. I wanted a tire change On my 1997 road king. the service guy said that they won't touch anything with the EVO motor in the summer time. i have spent thousands of dollars there, NEVER AGAIN. read more

I bought a brand new 2021 Street Bob from them with a complete package . They called me multiple times asking if I had hit my Thousand Mile to come in for my tune up which was part of my purchase. When I finally got to my Thousand Miles I made an appointment and was assured that I was not going to be charged anything . I brought my bike in and they told me that it's going to cost me close to $600 to have my Thousand Mile break in tune-up. I talked to the service manager which lied to me and told me that he went through all kinds of phone calls and never heard anything which would be months of phone calls he would have to listen to . This place is full of liars and scam artists selling you motorcycles and ripping you off afterwards . I've bought three bikes from Salem Harley-Davidson and never had a problem with the old ownership but this new ownership has really screwed this Salem Harley Davidson up . read more

Ok so again, the bike was not finished when they said. Luckily I waited for the phone call and did not just walk to the store like I did previously. The service department gave me a complete run down of the bike which was nice and they knocked a bit off the price to square things up. All together, not bad. They messed up as we all do but they did their best to make up for it and to make right. If there was another HD service center within 30 miles I'd head there instead but I think I'll stick with this one. read more

I can humbly describe staff at Salem HD as PHENOMENAL .. work on my bike endlessly for several hours and got me back in the road .. Thank you Tim ( technician) , Mark ( dealer manager) and Lora ( assistant manager ) for making my bad experience turn in a positive outcome .. ready to continue with Canada and 10 states ( USA) journey !! read more

Very arrogant. The guy in parts with glasses. I waited 12 min for just one question and you totally ignored me even after you were done on the phone. With just YOU AND ME in the store :/ After you finally decided to give me your " whats up man" you were visibly disturbed by my accent and had a "hard" time to understand:). So I left. Tremendously disappointed read more

This dealership is a little on the smaller side, but the customer service is great. The showroom is well designed and the bikes are always great to look at. They have a large selection of t-shirts and leather... Great location. read more

Could not ask for better service. Took my 07 Fatboy in for diagnosis, and repair. Not from this area I was lets say scepticle about leaving my bike with strangers. After meeting and speaking with Ty ( service manager ) I left with a good feeling. I was not disappointed. Ty called me informing me I could pick my bike up on Sunday 7/12/15, as Salem Harley was having a rally and service dept would be open for rally. Bike repair was completed in less time than expected, very pleased with bikes performance. Ty explained the issues and remedies in detail. My wife and I doubled up on her custom softtail to pick up my bike and drop hers off for a change of tires. Was not expecting to have tires changed same day (during rally ) however Ty came through, and we rode both bikes back to the coast. I do not know the mechanics names but cuddos to them as well. While we are in Oregon, Because of Ty and his staff, Salem HarleyDavidson will be our go to place for all our Harley needs. Steve and Shawna read more

I was in the middle of an 8k trip and stranded in Bend, OR on a Sunday. My shifter had rattled loose. The Harley nearest to me did not open until Tuesday so I would have had to wait to get back on the road until Tuesday. I was able to get it shifting and got to the nearest gas station and called Salem Harley. Their service department was closed on Sunday's, but the manager said if I could get it to them in the next hour he would fix it personally. So I burned up Interstate 5 and got it to them an hour before they closed! The manager had it fixed and me back on the road in 45 mins! Class act! Best Harley I've been to when it comes to customer service and keeping you on the road. This is not always the case. read more