You really only get a couple choices on island when it comes to motorcycle shops, and most of that is picked by what you choose to ride, but I can honestly say, the level of the service here is enough to influence what I am willing to ride. Everyone here rides, customer service is well beyond all expectations, and you can tell the legitimately care. And Indian is a nice bike, besides. read more

Went to the shop on Thursday to find a new motorcycle. I as soon as I entered I was greeted by a sales representative named Winston. Very nice and informed on the motorcycles I showed interest in. Never felt rushed about the entire process as I mentioned before we looked at multiple bikes and never once did he try to persuade me to buy a particular bike. Great experience from the showroom to the finance process. I highly recommend them if you are in the market and I'm very satisfied with my purchase. read more

Montgomery Powersports - Motorcycle Repair Near Me - Honolulu, Hawaii

Bought my 2022 Suzuki DR650s for a Adventure next year riding the TRANS-AMERICAN TRAIL. Was absolutely painless and got exactly the Bike I wanted. Much Mahalo to everyone there. read more

Montgomery Powersports - My 2022 Suzuki DR650s Lots of Adventure ahead - Motorcycle Repair Near Me - Honolulu, Hawaii

Visited Montgomery recently to get my yearly safety inspection for my Harley Davidson. Yes, I am aware that they don't sell "HOGS", but it was an absolutely FANTASTIC option for the basic inspection that I needed. Called in the a.m. to check to see if they had any availability and I was informed that they don't take reservations for safety checks . . . Walk in only . . . No problem: I arrived about 4 p, was checked in immediately and was pau with the inspection process in about 15 minutes or so. EXCELLENT experience and I would recommend them without hesitation. read more

Customer service should be a priority here even if you have to get a lousy safety check -I know they aren't making any money on it but they make you wait in the sun n the parking lot for over 2+ hours to get your bike approved then you gotta be under the gun to go get it registered before the DMV closes and if it closed because they only do Safety check after 3:30 then you gotta come back another day to get you lousy sticker -these guys need to step up to the plate-so many employees standing around -terrible management-looks like things are going downhill here- don't waste your time-lose money and time read more

As an Indian rider I try to get to the local dealer whenever possible. This is the local dealer. Like some dealership they are multi-line having Polaris, Suzuki, Husqvarna, electric vehicles and a couple of off road bike makers. Their Indian section consisted of a few Challengers and a few more Scout type bikes. The obligatory Indian branded shirts, jackets, gloves and accessories where present. Then come the dealer tees. There were 2 different scenes on the tees depicting recent and ancient history of the area. Volcanos the created the islands and Pearl Harbor with a scene of the USS Arizona Memorial and the USS Missouri. Signifying the beginning and end of WWII in the Pacific. Nice... But these guys really score on customer service. Everyone we contacted in the store smiled and were eager to assist. They showed a "I like my job" face. A refreshing change, I felt welcomed and my business was appreciated. No wonder they've been in business for so long. My 5's go to best in class. So for the dealership nothing special(except the tees). But customer hits the mark. If I lives on the island this would be my go to. read more

Montgomery Powersports - Tee shirt logo - Motorcycle Repair Near Me - Honolulu, Hawaii

My wife and I are considering taking the MSF Basic Rider Course at LCC after the Holidays, and one of the pieces of gear that we're required to provide on our own is a helmet. I had done a lot of research and was interested in looking at Shoei helmets, and on the recommendation of a co-worker we checked out Montgomery Powersports. Located next to Liliha Bakery on Nimitz Hwy, the place was easy to find and plenty of parking was available during our Saturday afternoon visit. Entering the showroom, there was an impressive inventory of both Suzuki and Indian motorcycles. We made our way to the opposite side of the showroom where the riding gear was and quickly found the helmets. Speed and Strength appears to their main staple but there were also Arai and Shoei on prominent display. I approached employee Dave and asked if it was okay for us to try on the display helmets and he said, "Yes" and walked with us back to the Shoei helmets on display. I had an idea of the size helmets we needed, and Dave helped guide us through some self tests to check the fit. Dave also showed us the Arai helmets to compare with the Shoei and explained the differences. The Shoei RF-SR was more in our price range as new riders on a budget, but I have to admit I liked the fit better of the Arai Vector 2. Montgomery's prices were in line with online competitors, but for an important investment like a helmet and being newbies to motorcycle gear we'd prefer to have the assistance of a knowledgeable local merchant. Unfortunately, we weren't ready to make a purchase during this visit but we appreciated the information Dave offered and we'll be back once we get enrolled in the MSF class. read more

Everybody here is super friendly and super helpful , Other dealers seems to be very pushy I am not that helpful . this place is truly a great resource read more

Went to Montgomery for a couple of different services: plugging a rear tire, safety check, and most recently, replacing rear tire. All in all, the service was hit and miss - the parts and sales people are usually really helpful and nice. The mechanics are on the other end of the spectrum - they're usually a bit more on the conservative side - get the job done and get out (at least thats what I was able to pick up on). All personnel are knowledgeable and more than qualified to service any bike/rider. The reason I am writing this review and why I removed a star is actually because of the most recent tire replacement. I dropped it off in the morning, went on a hike, and a few hours later got the call to pick it up - great! Everything worked great, but my chain slack was very very loose. My owners manual puts chain slack between 0.8 inches - 1.2 inches. My chain slack is well over 3 or 3.5 inches once I got the bike back. I'm partially to blame because I haven't checked it until 2 weeks after I got the bike back from service, and I've been riding it with a loose chain with no problems. I just find it odd how the chain slack specs are right in the swing arm, and yet I received the bike back with the slack way out of spec. Easy fix I can do myself - but that just bothered me in hindsight. EDIT: just tried to loosen the rear axel nut to adjust my chain slack and I couldn't even budge it. I don't know if it's torqued to spec, because I literally put my weight on a breaker bar and it would not budge. Gonna need to find a bigger bar. Other than that though, I HAVE HAD NOTHING BUT GREAT EXPERIENCE FROM MONTGOMERY. THE OWNER IS REALLY FRIDNLY, THEIR MOTORCYCLE MAINTANENCE CLASS IS A GREAT WAY TO GET ACQUAINTED WITH DIY WRENCHING. I'M STILL COMING BACK! read more

After debating it for a long time I finally pulled the trigger and bought my 1st motorcycle. Winston and his whole team were amazing at walking me through all my choices, answering every question I could think of and fitting me to the right bike. I walk out with a 2023 Indian Scout Rogue 60 and couldn't be happier. I highly recommend checking them out! read more

Receptionist on the service department is arrogant. Called me and said that my bike is ready for pick up. Asked me if I wanted to pick it up or not coz they will close in 30mins. No shit I wanna pick up my bike. Guys name is jacob. Came to pick up my bike and handed me the bill to be paid at the cashier. Came back to him and told me the keys are on the bike. Not even a thank you, no explanations about their work on the bike. Can't even have the decency to hand me my keys? Smh I'm done going to stealerships for my bikes service and repair. read more

The wife came back and had an excellent experience. Could not emphasize enough how well she was treated. Thank you. read more

Update: Repairs were finally finished after checking in person several times. It took 3 months total to finish the repair job. I was standing in line waiting while I witnessed them tell another customer who owned one of those GEM golf carts that expect it to take 2 months to fix. I told the guy - it'll be 3 months. read more

Thanks guys, parts guys are awesome! Too bad shipping and waiting sucks. Much mahalo

Montgomery powersports team goes out of their way to accomadate you. Always friendly, always helpful, and very knowledgeable. I bring my Harley here for service. read more

Montgomery Powersports - Motorcycle Repair Near Me - Honolulu, Hawaii

Shout out to Rob! I called over the phone to get oil and maybe a filter for my moto, and Rob told me they had a complete kit for my bike. He got me pricing, availability (he said whenever I show up, it'll be there for me) and great customer service. I told him when I arrived I was going to look around for my items, he led me in the right direction. Then when I kept looking around, he waited patiently for me to come up to him to ask questions, which is always a nice feeling since having someone breathing down my neck at a dealership is never my favorite. Would recommend to anyone trying to get their DIY servicing done. read more

Needed to change the tires on the motorcycle. They were able to order the exact set recommended by the owner's manual. Went with that option as the labor rate is better as opposed to bringing in your own tires for the shop to mount. Went into the service department to check in for the 9:30am tire change appointment and was quoted about an hour and a half. I traveled alone, so I walked towards home and walked back around an hour and a half later. The motorcycle tires were not changed. The bike was moved into the garage but I could see the smooth tire surface meant the worn tires were still on the rims. I asked about the hour and a half time quote and was told something along the lines there was a miscommunication about the time frame to complete the service. They apologized and offered the couch seating in the sales room while the tires were mounted. This was an additional 40 minutes after returning around 11:20am. The motorcycle seems to be riding okay. I'm a bit unsure as to why an price estimate wasn't emailed beforehand explained by the service rep. I'm also a bit frustrated as to why the tire change hadn't started by the time the time quote had elapsed. read more

Came in for a tire change at 9:30AM. Made an appointment and reserved my tire, service was pretty slow but I understand things can get busy. They estimated it would be done around noon. Came back around 1:30PM and saw that my bike was ready but I did not get a call that that I could come pick it up. They also charged me $100 for labor when the price listed on the website was $73.30 for labor with tires purchased from them. Pretty disappointed with the service this time, had much better service during a previous tire change back in the summer of 2020. This will be the last time I get services from here. read more

I haven't been back to this place in years. I bought a Sportster from a friend who only had work done on it by the dealership here in Honolulu. I took it for a safety check to Montgomery. When I went to pick it up the service manager told me that "someone put the wrong brake fluid in your bike and it needs to be replaced along with all of the associated plumbing for the brake system. He wrote me up an estimate for over $1,000. Naturally I was skeptical since it didn't seem likely that Cycle City would have used the wrong brake fluid for anything. I took it to my regular mechanic for a second opinion and he told me "no, you have the right brake fluid in your bike." In short, beware of anything the service manager at Montgomery tells you. I don't know for sure but it sure sounds like he works on commission. Service managers come and go and this was several years ago but if the company puts up with that sort of customer service, I say beware. read more

Horrible!! Waited an hour just for one dude, all I wanted to do was make an appointment for safety check.

This review is for the gear selections. I should've came here to look for gears and helmets before buying it online. I was surprised at the variety of gears offered and found a helmet or 2 that I liked and will come back to buy it. Everyone was friendly and willing to help me and answer my questions about everything. They just did not have my size for motorcycle boots and even if they offered to order it, i would feel bad if it did not fit me. They have all different bikes from the sports to dirt bikes but it seems they are known for their beautiful Indian cruisers and I was told they can service all bikes even if it wasn't bought there so it nice to know they welcome everyone and their bikes for servicing. I will definitely be back here for new gear. read more

Great, friendly service. Very helpful through the whole process. Rheanne, Brittany and Noah were great! Thank you read more

Montgomery Powersports - Motorcycle Repair Near Me - Honolulu, Hawaii

Lost all hope with this place. I am not a hard person to please. I have tried to do business with this place 4-5 times and EVERYTIME it was a let down. Simple care of the customer and they could have had about $25-30,000.00 in business from me. Unfortunately this place falls in perfect line with the Hawaii business concept of "This is the only place they can come". I will be doing all my Indian shopping needs online and when time for a new bike I will buy from the mainland and have it shipped. AND TURN THOSE 10 commandment crap sign around. Your staff should read that and apply it. Seems you show it to customers for your own gratification. read more

We are having our bike serviced here for the first time, and so far we are highly impressed!! The employees are all so very laid back and approachable without seeming like snobs or hardcore bike enthusiast "know-it-alls". What we mean by that is: there are people at all levels of experience with motorcycles or ATV's, and these guys don't stand there acting like an ass and they don't try to sell you something that isn't right for you. We've gone to cycle city a lot, and it can seem a bit intimidating because everything is Harley Davidson, and a lot of Harley Riders like to carry a certain image. That doesn't mean those folks aren't polite and approachable. The store is huge and the selection is just outstanding! Each time I've ordered parts it took about five days or so, and they called my cell phone to let me know. They have a nice selection of bikes here...we highly recommend it! Plenty of parking by the way...huge plus!! read more

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Easy peasy lemon squeezy. I had a faster than expected safety check on my bike, even though I was a a little after their safety check window. They really understand great customer service! I'd like to thank the owner for taking time to do my safety check when his other employees were busy. That's the mark of a great leader. Mahalo, I'll be back again read more

Bought a 2020 Indian Chieftain Elite and could not have been happier. Winston and Noah helped make the deal possible and will go out of their way to fulfill their promises. Service department was great too... we had them install new parts shortly after purchase and it was done quickly and professionally. Definitely check them out -Chris & Jess read more

Montgomery Powersports - Motorcycle Repair Near Me - Honolulu, Hawaii

Came here at 9 on a Friday now realizing that they didn't start safety checks until 10. I filled out my paperwork and came back at like 11:30ish Bc I had an appt. The place is clean and large and there is ample staff. The guys behind the service desk were super nice. I was foolish and forgot the actual copy of my registration so I have to go back within 30 days, but the guys didn't make me feel worse about it than I already did. I will definitely come back for my next safety. read more

Montgomery Powersports - Motorcycle Repair Near Me - Honolulu, Hawaii

Was helped by the owner Jackie Montgomery, it was the worst experience. She was very disrespectful and rude, I've never been treated in such a manner by a owner of a business, she was yelling and using fowl language I just beside myself I couldn't believe my ears. I will never go there again. read more

Montgomery power sports great place to get a safety check with a good price, no appointments neccessary! They try hard, but there need to be more communication between depts. I went in to get a safety check, they said my bike was ready, paid the cashier , picked my documents. Went to my bike and was ready to ride off . I ch just coked the safety check month and it was still the old one ??? Went back in ti ask the cashier what did I pay for? Since the new sticker was not there. I was told I had to go back to the service dept. Went back to the service dept and asked why the new safety check sticker wasn't there since I paid for it. I was then told my bike didnt pass because I needed a new front tire and when I get a new tire I have 30 days to try again. So my question the service dept was... dont you guys sell tires?? Was then directed to the parts dept. Ordered a new tire with Dave. Dave called me when he said the new would come in. Went back and got the safety check. I did speak with the service manager regarding the lack of communication to their customers. He made no excuses and said they would do better next time, perfect! V read more

I always go to this place. Their staff is super nice and helpful especially the parts department. Kim is great. Life the selection of parts and bikes they have. They can be a bit pricey but they do good work. They tend to be busy so get their early or be prepared to wait read more

I have taken a few of my bikes here for service and I could not be happier with the folks at Montgomery! They are great about communicating what the issues are with the bikes. If you need any bike work or servicing I highly recommend Montgomery! read more

Called their number to make an appointment for safety check. Their recording says "dial one for safety check info." Recording says "safety checks performed 10am to 4pm Monday through Saturday - no appointment required." Take off time from work to arrive at 3:05pm for safety check and told "we stopped doing safety checks at 3." Even though MP is closer to me in Kaka'ako, I will be taking all my business to Cycle City from now on. read more

I definitely will be back. I stopped in just to see the store. I first looked at the apparel then I wanted to look at the gloves. Brittney was the sales person there and she was very helpful with the questions I had. I shared with her that I was in the process of getting my motorcycle license and knew only a little. She was like my tour guide in that place and I appreciated that. I even got to sit on a bike I am looking at in the long run. I left purchasing nothing, however I left with a huge smile and very happy with my visit. Thank you Brittney for your exceptional customer service. Service that will bring customers back. read more

This place's garage is a total rip-off. They told me the other day it would cost 2-3hrs of labor to change the spark plugs in my 2017 Suzuki Burgman 650. I youtubed it and did it in less than 30 minutes my first time. Burgman runs great... I don't advise against buying a bike from those guys, but I STRONGLY RECOMMEND NEVER bringing your bike in for maintenance or even repairs. Every time I've ever dealt with their garage they've been dishonest, price-gouging little weasels. read more

Mahalo MP! Went in for a safety check around 2:00 Saturday afternoon and had no problem getting in. Iniki took very good care of me. While waiting, I browsed the shop. The staff was very friendly and knowledgeable! A very pleasant experience, mahalo Montgomery Powersports read more

RIP OFF. The honest competent guy doesn't work there any more, just a bunch of thirsty mofos. Did a shitty job on my bike. Safety check is also just a big fat scam to sell you their services. read more

I worked with Montgomery Powersports to secure two brand new motorcycles to use as props in a photoshoot for another client. Three things to keep in mind 1) the photoshoot was not for Montgommery, 2) I didn't purchase these bikes, I borrowed them. 3) I have never done business or even been in Montgommery before. That said, what I experienced was a level of customer service that would normally be reserved for a VIP. They couldn't have been more gracious, accommodating, or helpful. They acted like they were on my production team, going through the various models with an art director's eye for color and shape to help me determine which bikes would photograph best. They trailored the bikes and delivered them to the set on time. When they arrived it was obvious they had been meticulously detailed - absolutely gorgeous. The guys that delivered the bike even offered to stay and help out. If my superlative treatment was any indication of how a "real" customer is taken care of, Montgomery is where to buy and service your motorcycle or ATV. read more

Think twice before bringing your bike to get worked on here. It's a shame we're in the middle of the Pacific and don't have many options. $450 later and my bike is no better off than when I dropped it off. They failed to find a simple oil leak. You're better off getting a mechanic's number from a friend. read more

I just got my 1,000 mile maintenance done for my sportster and their service was exceptional. Dennis was the one who helped me out at the counter and was very informative and gave an excellent rundown of what maintenance was done to the bike. I was quite pleased with the amount of time it took to get it done. When he told me it'll be done in a few hours, it was done in a few hours. Prices are one of the most competitive on the island, I think it was about $95 an hour for labor. I also got a military discount on parts (parts only, not labor). I haven't fully assessed the quality of the maintenance yet but so far so good. I don't have any issues yet. Location is very convenient, easy to find and easy access from either side of Nimitz highway. Lots of parking too. Bottom line, I would definitely get my bike serviced here again. read more

During my first visit staff was nice and helpful. I ended up purchasing a moped cover, lock and special ordering a helmet and was told that it would be in 10 days later. That was June 5th. After calling and even stopping in on the 17th I was told that the helmet was still on order. While I was a little mad I figured it was back ordered or shipping from the mainland was taking a little longer. No big deal. Well today we get the call that the helmet had finally arrived. When we got to the shop and tried said helmet on. It is too big. When we asked original sales associate about sizing he assured us that it would fit. Well it did not. Then our current associate begins to tell us that some companies require a certain amount before a shipment can be processed. Again understandable, keep shipping low. What I am confused about is if said company required a certain amount why was I, the customer, not told at time of purchase, or when I called 10 days later to check on my order, or even when I was in the store on the 17th. Which was the day posted on the shipping label for when the product was actually ordered. Overall not the worst service ever. But management should have a better policy in regards to special orders and it should be passed down to sales associates to be able to inform the customer. If I would have known it was going to take 22 days instead of 10 I might have looked else where. But after no information or contact from the store itself I will not be shopping there again. read more