Purchased a pronto at this shop yesterday for my son. Owner was straight forward about the sale…read more However, his mechanic was where the magic began. Brosenan was his name. A younger gentleman that was so eager to help answer every question for me and my son. Took the time to explain the bike we purchased and its features. He was passionate during the process and it never once felt like we were a nuisance to him. And my dumbass forgot to tip him smh. But we will be back for my son's maintenance so I'll have the opportunity to do so. Back in the 80's when I rode mopeds to do my paper route, the bikes I had were not as technologically advanced like these bikes sold today. And at the same price point too! I recommend the purchase so don't hesitate to get one. Bought it for my son so he can DoorDash and make some money. Thanks Brosnan and thank you Apex Motorsports.

Jordyn and Martin were so awesome to help me yesterday at their shop and their moped parts were so…read morecheap so thankful!

Wow! I got my bike back today with new steel braided brake lines, sprocket and red chain! My bike…read moreruns like it is BRAND NEW. Ted was nice enough to also check my low idling problem and fix my issue of dying out with quick revs. All of my business will be done here from now on. Is it cheap to fix your bike? Not as cheap as people think, but maintenance service and replacement of worn parts on your motorcycle is also not to bad. Stay on top of your maintenance. People may not realize what a delicate instrument a motorcycle is, and mine is 10 years old! Call around and you will see that Ted's prices are competitive and he is passionate about bikes and fixing them correctly. He has my business from now on. More parts to come. 4/6/19 Just picked up my bike from Ted. I had valve adjustment done, new intake gaskets, and front fork rebuild (probably from wheelies). The problem is that you can't really see any of that. So I also opted to get LED lights installed. You know, for visibility at night (riiight...). As always, Ted does amazing work and my bike (I wanna say purrs like a kitten...but) ROARS like a lion!!! Yes, fixing a bike is expensive and if you can't afford quality work, perhaps you don't make enough to be a bike owner (or do your own wrench work). Ted is the man. Thanks again Ted!

Was the only shop that was willing to install my wheels on my after market rims for my Ruckus.read more

Fast response and turn around time from time i dropped off my motorcycle received great customer…read moreservice

No longer offer safety inspections, the guy that answered the phone was really nice, but said they…read moredon't offer safety inspections anymore

Called to get the safety inspection done for my company vehicle since it expires this month, and…read morebeen putting it off (already last day of the month ) I was planning to schedule an appointment for the next day, but I called about an hour before closing, and Travis was able to fit me in. The inspection was completed in just 10 minutes! The service was top-notch, and the entire process was quick, easy, and professional. I highly recommend them, and I'll definitely be bringing my personal vehicles here for future safety inspections as well.

Not only does SMP sell awesome motorcycles, they also do State inspections. We didn't have an…read moreappointment, but they were able to take us after a short 40 minute wait. The clerk was aloha friendly, knowledgeable and accommodating. After thoroughly inspecting the car, he made several recommendations for our classic car and explained the needs. We replaced a required lightbulb so the car would pass inspection. I highly recommend SMP if you need service for your bike or inspection for your vehicle. Parking is limited and difficult to find in the complex. Probably it's best to call for an appointment.

UPDATE: just like I indicated in my first review, I found myself needing somebody to pick up my…read morebike, this time in a parking lot -- and this was the very first phone call I made. My clutch cable parted and I was stuck in first gear. I had a slightly complicated delivery uphill, at a weird angle on my driveway, sandwiched between another car on a little bit of driveway and grass. He was attentive to the angle that he left the bike at so that it would not fall onto the car parked next to it, all of this while the bike was stuck in first gear. Again he was able to pick it up without me being there, and took payment painlessly over the phone. I've never met him in person yet, but when I do I will be sure to give him a high-five & shake his hand and tell him thank you for his amazing customer service. I wholeheartedly endorse and recommend using this service for all of your motorcycle towing needs. He dropped everything he was doing to come pick my bike up and quoted me a very reasonable price for that kind of service coming from the other side of the island. Don't look for anybody else; you have all you need right here! FIRST REVIEW: I am very satisfied with my experience. He got to my bike when he said he would, he was professional and courteous on the phone. His prices were better than anybody else. And settling up for payment was a cinch. It was no stress on my part to have my bike picked up. He was able to pick it up without me there, and except payment over the phone. I would highly recommend his service. Should I need a motorcycle tow again I will call here first.

My husband as deployed and I needed someone to tow his motorcycle to a repair shop and Oahu…read moremotorcycle tow came to the rescue! I highly recommend them!

I was really nervous about going into the Bike Factory today because of reading all the reviews. I…read moreknow nothing about bikes but I was hoping to get some knowledge before jumping in and buying bicycles for my kids. Walked in the door, and surprised when I wasn't ignored. Even if the greeting was behind the desk, that was still nice that someone acknowledged my existence. Then, out comes someone different. His name was Alex and he was so nice and friendly. He told me all about the differences between bikes and what I should look for when choosing the right bike for my kids. Told me the interesting fact about why girl bike frames used to be different and now it doesn't really matter. Just incredibly patient and he never made me feel like I was an inconvenience or a waste of time because I wasn't looking to buy... right now. Alex was extremely knowledgeable and his ability to make me feel comfortable in a setting that I wasn't, was a pleasant surprise. He told me all the things that the bike factory could assist with if we did purchase a bike such as changing the tires, brake pads, etc. which even if we are not avid bikers, was still great information. I would hope that if and when I go back again, I get Alex to help out. He was awesome.

Guess who still hasn't gotten a phone call to update me on the status of the part they're supposed…read moreto be ordering for me? Thank goodness I took it upon myself to contact Trek and speak with them directly. They told me the part I needed wouldn't be available until September. This bike shop told me the part would take 2-3 weeks to come in. That was almost 2 months ago. The kicker is I told them I was moving in about 2.5 months and I needed to get the bike fixed before I shipped it. Well that day has come and gone and still no call to update me. Complete waste of time going there unless you want to spend a couple grand on an illegal e-bike.

Chris from Ramble Auto was awesome! He was able to do the job right was flexible with dates and…read moretimes. Will definitely be using him again in the future.

Chris is ausum mechanic his honest hard worker even when my car had a brake problem he couldn't…read morefigure out he made sure to get it fix and got the job done . Thank you Chris your ausum !

I was leaving the mililani area heading home (westbound) and was almost to waikele area when I…read morerealized I left my wallet on my truck hood and it fell off. I turned around to retrace my driving route in hopes of finding my wallet on the side of the road. For a couple of hours I drove around multiple times and walked on the roads including the entire Kipapa gulch with no luck. After I got home I recieved a call from my dad asking if I lost my wallet, apparently Billy found it and drove all the way to kapolei to drop it off after having to drive to haleiwa to help a client first. So thankful that there are still good people in this world! Mahalo Billy! God is good.

Just received an excellent tow service with Billy from B&C Towing. Courteous on the phone and…read morecalled me a couple of time to update me on his arrival status - which I truly appreciated. Once arrived he took a few minutes to troubleshoot why my car wouldn't start. Seemed extremely knowledgable and decided to just jump my car instead of towing it. I was a bit apprehensive about driving it to the dealership so he said he would follow me to ensure I got there safely. What I thought would be a miserable afternoon turned out not bad at all due to the superior service I got from Billy and B&C Towing.