Can anyone tell me what it is that the service department does? Because I don't think that it's actually service. August 7th: Had my Triumph Speed Triple towed there because some turd tried to steal it and they cut the ignition wires. When I brought my bike in, I supplied them with a brand new, sealed OEM ignition switch, so what was needed was to swap the ignition switch and to re-program the ECU to the new key. August 15th: Received a repair estimate (from my insurance agent - that distinction is important). Cycle City would need to order the shear bolts to mount the new ignition switch. Not surprising, they've never had any parts actually in stock whenever I've gone there. Brake pads, Nope. Air Filter, nope. September 4th(4 weeks since I brought my bike there, nearly three weeks since repair estimate was completed): Called Cycle City for an update. Was told that they are still waiting on parts. I was unable to be provided a date as to when the parts were actually ordered or when they would arrive. September 6th: Received an email from my insurance agent stating that the parts had arrived and that my bike would be put in the queue. Great! Shouldn't be long now, right? Right? September 12th: Called Cycle City for an update and was told "Yeah, we're having some trouble programming the key but we are going to call Triumph tomorrow morning to resolve the issue. We will call you back tomorrow." September 13th: Did not receive a call back. September 14th: Called Cycle City multiple times. Every time, went straight to voicemail. Left one message wanting to have a status update. September 15th: Called again and actually spoke to a person! Was told "Yeah, we're having some trouble programming the key. The guy who works on the Triumphs (apparently there's only one) does not work on weekends (this was a Saturday). I am writing a note for myself and I PROMISE I will call you back on Monday with an update." September 17th: Did not receive a call back. September 18th: Called multiple times (straight to voicemail) and left a message. Received a call from my insurance agent at 4:00 PM and was told that Cycle City is having trouble programming the key and that they're probably going to take the bike apart again. I was also told that Cycle City would be calling me soon with an update. It is now 7:00 PM and I'm fairly certain they won't be calling today. It has now been 42 days since I brought my bike there, 5 weeks since the repair estimate was completed, and nearly 2 weeks since parts were received. I haven't heard from them, of course, but I assume that Cycle City will now want to try a different ignition switch. It sure would have been great to have had that checked during the month that the bike was just sitting there waiting to be fixed. I cant imagine that they actually have another switch in stock, so I'm probably looking at around 3 more weeks until I have my only transportation back again (I love buying bus passes! Thanks guys!) This would put the total repair time somewhere over 60 days, assuming there's no other issues. For an ignition switch. Amazing. For those of you who had good experiences with the Cycle City service department, I would love to know your secret. Was I supposed to slip them an extra $100 when I brought my bike in? Maybe put that on the website. read more

The only negative thing I can say about any motorcycle or automotive dealerships in Hawaii is the sticker prices of their vehicles because I have lived on the mainland for the last 24 years. Everyone should know the difference of cost from purchasing something in Texas vs Hawaii etc., which was the hardest thing for me to get over. With this being said everything is negotiable, and if an individual pays considerably above MSRP in a high-demand market then that is on the consumer. With the last statement being out of the way let me tell you my ongoing story with Cycle City. My age in motorcycles is about 1 year old, but I am not a stranger to dealerships. Cycle City by far is the most versatile and complete motorcycle dealership that I have seen on Oahu. The biggest problem I have when I walk in the door is deciding who I want to talk to. I consider most of the people there my friends due to the atmosphere which makes it difficult to pick a favorite sales person. I have purchased two motorcycles in the past year from Cycle City, and I have worked with pretty much everyone there from sales, parts, service, financing and rentals. I have no negative things to say about anyone that works there and the positives are too much to list, but I will attempt to include some of the most important ones: Honest Friendly Dedicated Knowledgeable Keep in mind that this place is always busy but it is not the supermarket of motorcycles because you receive quality one-on-one service from anyone you work with. I will end by saying this; if you walk into the place with a positive attitude and understand it is a business but with real good people working there. You will come out the door feeling like it was an excellent experience. Hopefully everyone gets to experience Cycle City like I have and will continue to do so. read more

first I wanna thank all of the cycle city family. I was amazed at the show room and the customers lounge we met with danni, she was very very helpful. We spoke to her about what type of bikes we were looking for. she suggested the z1000 for myself and i tell you she was right i love the bike. she knew all the bikes, the history of the bikes and she knew what the best prices were. she was not pushy at all to try to sell bikes to us. she made us feel comfortable and excited. my girl friend never rode and she suggested the ninja 250. she also gave her pointers on how to ride and what to expect while on the bike. she let her sit on the bike and showed her every control and made sure she was comfy. Also while walking and talking with danni she helped other employers and customers through the store answering questions and trying to help others feel excited about buying a bike. she has great communication skills and is a great team player Also julie in finance was very very helpful she tried her best to get our payments low and interest rate low as well. my girl friend had issues with her credit but she moved numbers and she was approved. thank you all at cycle city. also three weeks later i was hit by a guy on a cell phone and my bike was totaled. i called danni and she orded the same bike and helmet and one week later i was riding i was stressed and confused on the gap insurance and finance was there to say we got this i was shocked they handled it and im back riding thank you all trust me you will be amazed they also have great parts and service from bikes washing to dyno runs. keep it up ride or die Adam C. Sharpe read more

. I came into this store looking for something for my husband and I was totally amazed by everything around me, beautiful store I must say. I had come in for a T-shirt and something in the parts department. Girls at front counter where really nice with a warm ALOHA as you walk in. Stopped in the clothing section first and it was awkward because I felt like bait surrounded by sharks lol--I guess it's a competitive thing out there? I was being followed around, feeling pressured to buy something..but none the less, I did. -This is where my complaint comes in-- I did ask a lady there a question although she seemed to good to talk to me, it seemed like she didn't want me around her. The vibe I was getting from her was horrible. She didn't seem friendly at all, she did have an attitude- I just wanted to slap her! Maybe all that makeup she was wearing was clogging up her brain? Sorry sis, all that makeup does not help hide all those craters on your face. :) I went over to the parts department got what I needed (they were soooo nice thank god because I was already in a crappy mood) I asked one of the salesmen who this lady was...come to find out..this BI t ch was a MANAGER for that department! WHAT THE HECK!? Comon Cycle city why do you guys have a manager like this? I am appalled! She has no customer service skills--and the WORST thing is.....I shouldn't even be saying this..people who work theyre agreed she was a ICH! -_- ..I no belive... So 3 stars. Hope Management sees this like mr. MAD MAN DAN-wish he was theyre the day I was. He would have gotten an ear full! Haha. But I'll be back one of these days. read more

AJ Hurgo is the reason cycle city is what it is today. I am a resident on another island and wanted to purchase a PWC. Instead of having to fly over and spend lot of money and time, Aj made my purchasing experience amazing. All I had to do was fill out some forms and mail it back. Next thing I know, the PWC was on its way. It was so easy and I was so please with AJ's service and support. Aj organized everything. From purchase to shipping. Everything went extremely smooth. When I received the PWC, I was blown away to find how organized Aj was on putting all my documents in order. He labeled everything from where to put this to keep this with you. Not only that, I was blown away to find in the owners manual that Aj marked all the important pages and highlighted all the crucial info that I need to know. Now that is what I call customer service. Aj went out of his way to touch bases with to make sure the PWC is running properly, and to make sure I was living my dreams. I did run into a problem with purchasing Yamaha oil online and was baffled on how I was going to get it here. I text Aj, he let me know he was on it, next thing I know, his parts department calls and me and sent my oil for me. UNREAL!! I'm at truly blown away by Aj's excellent service. Cycle city better make sure they take good of Aj. That's the only way I'll do business with them, if Aj is there. Hey Aj, I plan on getting a bike too. Maybe end of next year. You'll bet I'll be calling you. Mahalo again Aj!! read more

My experience at cycle city was above and beyond what i had expected when i first set foot into the store. The first time i walked in to cycle city i was not looking for a new bike but possibly a used motorcycle, and just thought i'd look around. Immediately, someone approached me and gave me a thorough explanation of the options and even allowed me to sit on the Harley bikes just for kicks. I left there without purchasing a bike, but kept contact with one of the sales reps (Kepra) for any potential bikes that comes in. After months I found a private seller who had a 2010 Buell Blast, Buells were made by Harley so cycle city offered to finance the bike and really went the extra mile just to help me out. (thanks KEP!!!) The bike had been sitting for months and did not run, so i was disappointed to know i wouldn't be riding the bike home immediately. Cycle City flushed out the carburetor, and also lowered the seat for me in just 2 days, and here i thought it'd take at least a week!!!! Everyone there is always so helpful and supportive including Dan, Mark who always greets me with a smile, Rich in financing who made the payment process super easy, and Brittany who helped me pick out my helmet. Cycle city has allowed me to enjoy riding and i recommend cycle city for anyone that is interested. They are friendly and so helpful to experienced riders and beginners like myself... read more

I have purchased 2 motorcycles from Cycle City in the past 5 months. My latest motorcycle was a special order, Triumph Rocket 3 GT Evel Knievel Edition. It took me a few salespeople until I found the right person that could take care of my needs. After a couple attempts to order this motorcycle, I got AJ to take my order. I am new to motorcycles, and have not ridden a motorcycle before my initial purchase at Cycle City on November 1, 2024. After riding for a few days, I knew I was hooked, and shortly after started planning my next purchase. When Triumph released this motorcycle, I knew I had to have it. I grew up in the 70's, so there was no other option for me, than to buy this motorcycle. I did have a few hiccups, but AJ took care of all my needs, from start to finish. I got every option available that I wanted installed on this motorcycle, along with all the additional service contracts I asked for. AJ kept me apprised of the status of my purchase every step of the way, and the motorcycle came in way ahead of what either of us expected (3 weeks). From ordering, updates, to the delivery process, there is no better salesperson than AJ. I didn't realize how bad my first motorcycle purchase went, until I got an extremely competent and professional salesperson like AJ. If you want your motorcycle experience to be handled right, go see AJ at Cycle City! read more

I've ridden for 30+ years and currently own 4 motorcycles, in the past I have had several friends report really bad experiences with Cycle City, so I have always been a bit cautious. However, my expereince with the service department over the past 2 years has been quite satisfactory - decent price for the work, no delays that weren't due to factory issues, good response from Evan (service writer). Now the bike sales department... what a waste of my time ! -- Went in one day with an offer on a used bike and got the full-blown sales-game run around retail ++jack-up. I've bought & sold over 20 bikes over the years and this was the only time I felt really jerked-around. 2 months + later they still have that same used bike - now marked down below my offer to them and I bet they'll still have it for a long while with the kind of disdain they show buyers. Here's a clue, guys - we are ADULTS. While I can't say they're my first choice, but you could do worse - of course they DO cater to the Pirate-costume loud-pipe Bar&Shield crowd, so if you like to dress up like one of the Village People, maybe you''ll be treated better. Also, what someone else said - picking up parts at the 'service desk' often involves waiting for the employees to finish thier personal business before they can be 'bothered' with you, unless you are wearing a leather vest, I suppose. read more

I had an outstanding experience at Cycle City, thanks to the exceptional service provided by AJ. From the moment I walked in, AJ made me feel comfortable and confident in finding the perfect motorcycle to suit my entire family's needs. Having recently completed the Motorcycle Safety Foundation (MSF) beginner's course, followed closely by my son and daughter, we were eager to start riding but faced the challenge of finding a bike suitable for all of us, given our varying heights--my son at 6 feet, myself at 5'6", and my daughter at 5 feet. AJ took the time to thoroughly understand our requirements and skill levels, guiding us toward a motorcycle that was not only versatile but also safe and enjoyable for each family member. His attention to detail and genuine care for ensuring our satisfaction made the decision easy. His recommendation was so spot-on and cost-effective that my wife encouraged me to return, leading to another purchase as a birthday gift for my son. AJ continues to provide amazing support, currently assisting us in finding the perfect bike for my daughter, which I anticipate will be my next purchase from Cycle City. If you're looking for knowledgeable, friendly, and attentive service, I highly recommend AJ at Cycle City. Thanks again, AJ, for making our family's riding dreams come true! Make sure to ask for AJ and let him know Mike sent you. read more

This is by far the worst dealership ever. I have been to EVERY single motorcycle dealership on this island, and by far this is the worst. The two departments that have the worst customer services is the parts department, and the back corner department where the sell sport bike accessories. Also, Tony Burris has a very bad attitude. He is a Finance & Insurance Associate/ Sales Associate. He talks to you like he knows everything about you, and pretending he knows how much money you have, and etc, etc.. So as a customer, I felt that this is very rude and disrespectful. Last and not least, the parts department services are horrible. When I ask a question regarding if a placement of my rear reflector matters for my safety check. He answer him with "it depends on the safety check inspector". This does not answer my questions, it is a simple yes, or no question. Also, he was not willing to find out, and was just annoy about the fact that he needs to help me. I WILL NEVER BUY ANYTHING FROM CYCLE CITY, I MEAN ANYTHING. By the way, I will spread this words to every single person in this world about the terrible customer service you have, and tell them not to buy from you. If you want to buy a harley davidson, go to South Sea Cycle, they are cheaper, and have way better customer services. read more

I purchased my very first Harley back in October 2011. I had a fantastic salesman Vince, who let me ride about 7 or 8 different bikes so I knew exactly which bike was best suited for me. I got a great deal on my Honda trade in and I'm really pleased with my new 2012 Harley Super Glide Custom. I've bought several add-ons, i.e. solo seat, Ice collection license plate and side covers, etc. and I have "NEVER" been treated with anything other than courtesy, and good customer service. I've spoken to the managers, sales clerks, parts, and service department employees, and every one I've had the pleasure to work with has been both professional and customer service oriented. They know their stuff, and are friendly and helpful every time I have ever visited the store. I'm not sure why some people have had such bad experiences, but they have always done right by me. I don't think it is ridiculous for them to offer free t-shirts to those who respond by writing a review on yelp. The t-shirts are an incentive to get folks interested enough to take time out of their day to do a little something extra for them. To me, it shows smart business, and the fact that they want to learn where their short falls are, and what it is they are doing right.... read more

Cycle City is the place to be. I bought my second Harley Davidson there. My wife and I went in and looked at a bike I had saw on Craigslist. We both loved the nice show room and wonderful sales people. We bought the bike of my dreams at the price listed on the internet, no hassles. After we bought the bike, I met the director of the local HOG chapter, 'Walker'. I joined up with the HOGS to enjoy some group rides. A month after that my wife was diagnosed with a very rare lymphoma (blood cancer). I love my bike and my wife, so we use the bike for the long rides to the doctors, due to gas cost and parking fees. Our cage (other car) is a gas hog suburban and we live way outa town. Two weeks ago I asked the HOG chapter if they could help up get a sissy bar for the bike. Currently due to all the medical expenses we cannot afford to get one on our own. My wife is starting on chemotherapy and I don't want her to fall of the Harley. I just got a call from the HOG director, apparently, Dan Ryan, the Manager of the dealership has offered to donate the entire sissy bar, pad and installation of said equipment. Thank you and Praise the Lord. I will throw out a new review after it gets installed. read more

I am military recently stationed here in Oahu. I had heard bad stories about maintenance and service from Cycle City. This is my experience... I needed a 5000mi service for my 2010 Fat Bob. I filled out the maintenance appointment form online on a Monday morning requesting an appointment that Monday afternoon. Within 3 hours I had an email response to bring it in that afternoon. I brought it in that afternoon and it did not take 15 minutes for them to do the inspection, paperwork and take it in. Without me even asking they gave me a 10% discount for being military (I was in uniform. Take your ID with you if in civilians...). They also had a free $25 dollars gas card offer for spending at least $350.00 on services/parts. I asked to pick it up the next day and they said no problem. I picked it up the next day as promised. Not only was it ready on time but also they had washed the bike for me. I would say I had a great experience at this dealer! Even without a free T-shirt offer for this review I would have written one. The T-shirt is just a cherry on top! With the discount, the gas card and T-shirt I ended up paying less than I would have for the same service in the main land. Thanx Cycle City. read more

SEE JIMBO!!! DUDE IS LEGIT AND WONT LIE TO YOU!!Great place to buy a new bike, the experience is fast and since they got the new GM it runs awesome inside feels a lot more trustworthy than it did a few years ago. Sales blow service and parts out of the water when it comes to customer service. Definitely think twice about a trade in though cause this place is not gonna work with you at all when it comes to trade in's you will loose serious amounts of money. Thought about trading mine in and over the span of 18 months they wanted me to eat 12k. Nope. Hope this new management sticks around, hell it'd be nice if he could get the service department to step their game up and stop doing lazy a** work. UPDATE: The day following my review I was contacted by the GM out at Cycle City and I'll tell you what he took the time to make the situation right. He didn't throw money at the problem he didn't just check the box. This guy was genuinely concerned and took action. Changed my review to five star solely for the reason that this guy took the time to fix it and didn't just send me some automated email. This guy and his business ethics are an absolute asset to Cycle City. read more