4 1/2 stars? Look below and you'll see a lot of 1 and 2-star reviews. Our complaints are similar to many of the others you'll read here:
1) They quoted us a price for four movers, then sent a fifth one for the move, so the cost was 25% more than the quote.
2) They never wore facial coverings or attempted social distancing. They were also pretty stoned the whole time, but it didn't seem to impair their ability to load and unload a truck. The piano (see below) was trickier...
3) We didn't get the final price until all of our stuff was loaded onto the truck. This is also when they told us they would only accept CASH for the entire move "because of COVID." I had to go to two banks to pull out enough cash to cover the move (plus the tip - see below).
4) They then basically threatened us into tipping them: when five huge guys who have a truck full of all your belongings say to you (this is a direct quote), "WE CAN STILL BE FRIENDS IF YOU DON'T TIP US..." what are you going to do?
5) They couldn't figure out how to remove the legs on our piano, so we had to pay piano movers $200 to do it instead (it took them all of 10 minutes to remove the legs and load the piano).
6) They added an hour to the fee for driving and lunch, even though they didn't stop for lunch and only drove 20 minutes. To keep from being billed another $250, my wife and I had to help unload and move items for the last hour of the move.
7) Our master bed wasn't properly assembled (we found out the hard way the first night) and they never put the feet back on our living room sofa (it took us days to find them).
8) Numerous items simply didn't get moved, including our guest bedroom nightstand (one of two) and the finials on our four-poster bed. There are also electronics missing - an entire box of pretty important stuff. They were NOT left at our previous home (we checked). WHO LOSES A NIGHTSTAND?
9) My conversation with Aaron went like this: I told him what went wrong. He couldn't care less. I told him I'd write this review. He said that if I'd been nicer to him on the phone, he would consider "making things right." Instead, he said I didn't deserve this, then made a lame "flat-tire" excuse to get off the phone. He never returned my call.
So we're out $250 for the extra mover, $250 for the added hour, $250 for tipping each guy $50 when they couldn't even get all of our stuff moved and put together, $200 for the piano movers, and the missing nightstand, finials, and electronics.
No wonder he won't call me back.
Final word: if you're flexible with the pricing, not worried about COVID, have plenty of cash at hand, don't have a piano, can assemble and find replacement parts for your furniture, and are okay if most but not all of your stuff gets moved, look no further than Monster Moving.
If these things concern you, check out Monster Moving's Better Business Bureau profile at:
https://www.bbb.org/us/ca/huntington-beach/profile/moving-companies/monster-moving-inc-1126-172017389
While Monster Moving claims to be licensed on their website, their license was SUSPENDED by the CA Public Utilities Commission in 2017. They're not accredited by the BBB and presently have a C+ rating with them. read more