Beware of shady practices I went on June 2 to get a phone at…read morethe Chino location everything went smooth but I went on the app and saw they added a new line even tho I told the employees I have active lines with them but they assured me that no new lines were added so now I got 6 lines instead of 5 and my plan went from 90 up to 165 just make sure u avoid this store

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Chino, CA. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

This review is specifically for the employee Gio, regarding my experience at this T-Mobile store…read moreearlier today. He was incredibly helpful, kind, and professional. I needed help with purchasing a new phone and from resetting account passwords to helping me obtain verification codes through a second device (since my phone was broken), he was very thorough, efficient, and patient with me. He also wasn't pushy with selling the products, and appeared to offer genuine honest advice. Thank you for making this such a pleasant experience!

Came here to check out the new iphones and buy one or order one. I was referred to the apple store…read more._. The only reason i went because it's my carrier and would much rather get the bill through them than apple. They told me to get the phone from apple then go back to them to activate.... Double trip for a phone, Just didn't seem like they wanted to help.

Yes, Patrick is amazing. He helps you with every thing. Very knowledgeable and can answer any of…read moreyour questions

I cannot say enough great things about our experience at Verizon! We came in to switch over from…read moreT-Mobile, and from the moment we walked in, we were treated like absolute VIPs. Our main rep, Aide, was phenomenal--patient, knowledgeable, and truly invested in helping us find the perfect plan and devices. She walked us through every detail without ever making us feel rushed. Julie, the manager, was equally incredible. She jumped in to help with the more complicated parts of the transfer and made everything feel effortless. You can tell she takes pride in her work and in supporting her team. What really blew us away was that Aide and Julie even stayed after the store's closing time just to make sure everything was set up perfectly for us. That kind of dedication is rare and so appreciated. And even though he didn't care whether he was mentioned, we HAVE to shout out Abel, who was training and leading the team. If this crew is the Chicago Bulls, Abel is the Michael Jordan. The guy is a rock star--steady, knowledgeable, and clearly the driving force behind such a high-performing team. This Verizon team went above and beyond in every possible way. If you're thinking of switching carriers or need help with your account, go to this location. You won't find a better group of people. Highly recommend!

I had a Samsung Galaxy Book that suddenly displayed a "Secure Boot Violation - Invalid signature…read moredetected" error and would not boot into Windows. I was worried it would require a major repair. I was greeted by Johnson, and he immediately knew what to check, diagnosed the problem within minutes, and fixed it quickly. What impressed me most was Johnson's expertise, honesty, and transparency. He didn't try to sell me unnecessary services or make the problem sound more complicated than it was. He explained the issue, resolved it efficiently, and charged a very fair price. It's refreshing to find a repair shop that is knowledgeable, trustworthy, and genuinely focused on helping the customer. I highly recommend this place and Johnson for computer and laptop repairs, in addition to phones!

This location is in the shoppes Plaza area. Easy to access and very convenient setting…read more We have taken my wives phone here for two repairs, both done extremely well, for the right price and in a timely manner. The gentleman who usually greets us is friendly and very well spoken. First time they replaced my wives a camera glass on her galaxy phone. It took about an hour. Job well done. Then we came in for a second repair for the back glass which needed full replacement. It took a couple days for them to receive the part but when it came to fixing it, it was done fast and proper. We will continue to recommend any friends who need their phones repaired to this location. Prices are fair, and service is quick and professional.

After going to 7 other metros, I end up here because they have the phone I was looking for in stock…read moreso they start the process for me to switch lines, they give me a price with activation ,phone, tax & first month payment. I told them on their door is a sign that says there is 0 fee when you switch to Metro to where one of the girls responded "I know it says that but we charge you anyways, you can call Metro after you're done and see if they'll give you a refund." I told them I don't want to swap services in I'll go somewhere else where the other girl responded to get the f*** out. While leaving there's a sign on the door which I took and I showed the girl exactly where it said there is no activation fee when switching services and walked out the door, as I got in my car the girl ran outside and hit my car, scratched my paint and ran back inside having a fit, I should have been upset but it was so funny to watch a person get so upset literally nothing that I laughed all the way home. That is until I noticed the scratches on the hood of my car the next morning. Best part is I have the majority of her meltdown on my dashboard camera. After reading reviews from this location on Yelp and on Google, I realized that this place has it insane history, the fact that it still has a franchisee licence is insane. Customer service from this company in general is terrible, there's absolutely no way to talk to anybody from corporate to make any kind of complaint either by phone or email. Apparently I am a glutton for punishment and I ended up going to a corporate store in Pomona where they had the phone I wanted,charge me the proper pricing and fees and because of the complete opposite demeanor of my previous experience at T-Mobile, I also purchased a tablet and service for that as well. The moral of the story is that a $15 activation fee is going to now cost the owner of this Metro location $1,500 when he sued in small claims.

Worst Metro store I have ever been to. They will lie to your face and rip you off. I came in to…read moreupgrade my Samsung the price they have displayed is $199.99 plus activation and tax. However they said the total out the door was $310. HOW HOW HOW I went to another store and all I paid was $260. Don't go to this store they up price all their phones 50-60 dollars. Worst attitude also when you call them out on it it gets worst to where they ask you to leave the store. I asked for the manger (Margie) even worst attitude than the first girl. DONT BUY FROM THIS STORE. This store need to get shut down can't believe metro let's stores like this be open.

Luis went above and beyond assisting me in a very complicated situation with my account. He is very…read moreprofessional, but also has a friendly attitude which I appreciated. There were other T-Mobile representatives that were also very helpful.

Service here is still great DEPENDING on who helps you…read more I've been to this location on and off since 2023 and the only time I received sub par service was a few weeks back wanting to pre order the new 18 P-Max for my spouse. Upon entering the store there was no warm welcoming or greeting. I didn't catch a name but we eventually were "assisted" by a a guy in his 30s maybe, fair-skinned shaved head.. Overall, he was polite but his attention to detail and really overall helpfulness was hot garbage. Before him, I never had to log in to the tmobile life app to "help myself," or queue in line. After doing so, we explained that we wanted to pre order the new iPhone and he replied saying everything was pretty much done online or thru the app, so he had us do it on our phones without much help. Although that's fine, when he did help he wasn't very thorough or attentive to what he was explaining. Ex.: He didn't notice that I had opted for an upgraded phone plan during my choice selections and overlooked it when reviewing my order with me. He seemed rushed, inattentive, and could care less about the money I was spending there. Moreover, his female friend working there was also trying to hustle us to sign up for the T-Mobile Visa credit card, toting fairly high percentages of rewards if we used the card there. She seemingly got all b*tt-hurt when I declined. Like no cookie or Scout badge that day from suckering a sale out of me. Well sorry (not sorry) that I thought I had a choice of whether to opt for the card or not. 5% cash back is great and all but it's not like I'm buying phones and accessories every other day at your store like it's groceries or gas, to justify the sign up (and of course subsequent lowering of my credit score due to the credit check for the sign up). I'd avoid this location if those two end up helping you. Everyone else who has assisted myself and my spouse thus far has been nothing short of awesome. Avoid the two careless fair-skinned hispanics BFFs (male & female). They're not there for you, they're there for themselves.

Polite customer service, they're always ready to help me with my equipment when I walk in.read more

Spectrum is the most blood thirsty iNTERNET PROVIDER on this planet. It will destroy your credit…read morescore if you don't pay up what you shouldn't! I disconnected this February after being their customer for OVER 14 YEARS and it still tried to charge me $129.99 after it had been cancelled. After Spectrum failed to charge me, they hired a DEBT COLLECTION AGENCY to go after me over $129.99!!! ARE YOU KIDDING ME?? Over $130???? I bet you need to spend more than $130 just to hire the DEBT COLLECTION AGENCY to go after me! Then they reported to all my credit report agencies to DAMAGE my perfect score by 123 FREAKINGLY POINTS as if I own them $10,000, car payments, or some home mortgage!! What a JOKE! DO NOT SIGN UP SPECTRUM'S EXPENSIVE AND SLOW INTERNET CONNECTION IF YOU HAVE OTHER CHOICES or they will increase the rate non-stop and go after you BIG TIME if you don't pay! I was considering to keep their services and add a family cell phone plan. NOPE, that will never happen and I will keep telling the world how terrible you are.

Always good experience coming into this location. This visit was my wife upgrading her phone. We…read morewere helped today by Johnny, he is awesome. Worked on getting us the best deal available. He took his time working with us and we really felt like he was finding us the best deal. We asked questions about other items and services, he took his time and worked with us throughout the process. Spoke to his supervisor to see what we can get on promotion. We upgraded 3 phones on this visit and still saved!!! If you stop by you'll be in good hands with Johnny!

Horrible customer service Unhelpful in solving our issues to which they barely listened anyways…read more Switching services to AT&T was the worst move we ever made, It took weeks of phone calls to get someone to even listen. Use any other company but this one and save yourself the stress. If I could give less than one star I would gladly do so.

This is a racist store. We started waiting at the entrance of the store. We were waiting and then…read moreanother customer came in and ignored us. We patiently asked her to help the customer finish and then came to us and treated us very racially. The discriminatory service attitude may be because we are Asians and are not very good at expressing ourselves in English, so we have had the unhappy experience of being directly discriminated against. We are customers and cannot be treated fairly with our money. We also have a video as evidence. This racist is so abominable.

Awesome service from Jesus very courteous and well knowledgeable with product and serviceread more

highly recommen this shop. Joseph was super knowledgeable and helpful. Super kind and honest. I…read more appreciated him for taking the time to assist me. Brought my girlfriend's camera in to check about the flash not going down. He let me know this was a manual flash camera. He was so awesome and just let me know camera is good no issues. thank you Joseph will return for any future issues

thank you to joseph for saving my camera!…read more my canon powershot sd450 broke and couldn't toggle between camera/video/image display and i wasn't sure of what to do. thankfully i found joseph through yelp and im so grateful he was able to fix the camera since its an older model and hard to find nowadays. joseph is very knowledgeable and diligent in explaining his diagnosis to me. he showed me the broken parts and made sure i left knowing how to take better care of the camera :) my experience with him was awesome since he was able to fix my camera in less than a day, communication was great as he kept me updated through text/phone and even made sure i have a case for the camera now. overall, he took care of my camera and i felt very safe leaving it with him. highly recommend him, you'd be in very good hands!!