I was getting tired of my glasses and I wanted those sweet contacts again. The rustic sign and established look of Eyes in Disguise always caught my attention. I imagined well seasoned, older, experienced optometrist who doted over his patients and a staff that's been there forever. My previous optometrist for 20+ years was all of the above and more. (If anyone is moving to Norther Virgina go see Dr. Livaditus.) I google Eyes in Disguise and make a call. The girl on the other line is all over the place. No pen, no clue and I have to call back. She says she is new so I let it go. It happens, can't blame a girl for being new. So I call back and talk to someone else and make an appointment. On the day of the appointment, I'm driving over and I call the receptionist and ask "Where's your parking?" OMG THEY DON'T HAVE FREE PARKING! This place is far enough away from the city to have some designated parking. Whatever. I find a metered parking and freed the meter for 1 hr. I walk into the shop a few minutes early and they hand me some medical forms to fill out. I handed back the completed forms in about 10 mins and start to wait. I wait and wait and wait... 35 mins pass before anything happens. 35 mins! Come on I have a schedule too. Whatever, these things happen. Finally, the receptionist leads me to an exam room. She explains the "spot the dot" test and prompts me rest my chin on a testing equipment. Okay~ I'm thinking "Where's the Dr.?" Before I knew it the RECEPTIONIST is administering the exam! WTF? The girl looked like she was in high school or maybe just started collage. What is she doing giving me a test? Maybe she is certified or trained but that was not what I expect from an optometrists office. I want my exams to be done by a Optometrist, Nurse or a Board certified professional. After the "spot the dot" test was done, Dr. Monetta shows up to escort me to the main exam room. I notice that 45 mins have passed and I excused my self to feed the meter again. Dr. Monetta is nice, professional, he knows what he is doing. Runs his tests and I'm done. All in about 15 mins and I didn't like it. My exams usually takes a lot longer since my left eye is unaffected by huge degrees of magnification. It's really hard to get the right measurements. I tell Dr. Monetta about my crazy left eye and he acknowledges my concerns and explains that if the prescription is off we will change it. He wants to start off with the lowest prescription and work our way up. Good idea. At the reception area I make an appointment for 1.5 weeks out and fend off their sales push to get "Computer" glasses. A week passes and I couldn't make the follow up appointment so I call to change it. They're closed on Saturdays and Sundays... only thing open is on a Tuesday 1.5 weeks later. The day before the appointment I get a courtesy call. Cool. An hour later I get another one... hmm. 30 mins later I get a third one explaining to me that I don't need to come in since I've seen the Dr. a few weeks ago. I explain that I need a follow up and the appointment is (re)confirmed... again. Couple hours later I get another one, WTF! An hour later I get a FIFTH call. THAT'S IT! I lose it and told the person that "You're wasting my time, stop calling!" (To the person on the other line. If you are reading this I apologize for being curt with you.) They had no idea who called whom, when and why. Next day, I show up 30 min early for the appointment but I was just felt uneasy about the whole experience. I called my vision provider and got them to reset my benefits, canceled my appointment with Dr. Monetta and I'm not going back. Dr. Monetta your staff is terrible. read more

I totally agree with the Jane M. I made an appt to see Dr. Monetta three weeks ago (as that's the only appt time they have), and mentioned that I wanted a contact lense fitting as well. When I went in today at 9:45am for a 10:00am appt, the gal in front said, we were way early. When 10:15 am rolled around, and we weren't called, I went up to her, and then she said, the doctor is running late. Finally called in 10:20am. I was only given an eye exam, and at the end, I was told to make ANOTHER time for the contacts exam!!! and it will cost me another $160 which WILL NOT be covered by my insurance!!! I told her I am assumed the contacts fitting would be the same day, she says "oh no, it is another visit, I can fit you in another week at the earliest" I mentioned, I work in Stockton, CA, and would not have time, she promptly asked me again if 10am next Saturday would work??? She doesn't hear a word I said. Since I have to pay for another contacts fitting, I am shopping around other VSP optician that doesn't charge me $160 for a fitting. I've been wearing contact lenses for the last 25 yrs of my life, don't think I need $160.00 worth of fitting time with Monetta. Good luck to other suckers who went in there. Sorry I didn't read the previous review before making that appt. read more

The doctor working here is somewhat "out of line" to me. While I was getting my eyes checked out he says," I'm going to underperscribe you". Seriously, I came here to have an exact perscription. Well anyways I decided to go with the flow. I said to myself "he's the doctor". Well I was wrong! After 4 months I, needed to get a new perscription. The only good thing about this place is that it has a wide selection of designer frames. The Carl Zeiss lenses that they use are known to be high quality. This is my tip to you, get your exam somewhere else and then get your perscription glasses here (At your own risk). read more

I've been to Dr. Monetta's office a couple of times the past 2-3 years. He's quick and efficient. However, sometimes his appointments are so fast I wonder if my eyes are really thoroughly checked. A couple of gripes: - appointments can feel rushed as his office is always busy no matter what time of the day. I don't think an appointment last for more than 30 minutes - agree with Eileen B. review that they charge for EVERYTHING. Each time you come back it's a different charge. Yes you do have to make a separate appointment to get your contacts fitted. - the assistants/secretaries are sometimes snooty but usually ok The good: - wide range of designer lenses. Now that i've moved to another part of the city I will not be back at Dr. Monetta's. Not that he isn't a good optometrist but I'm sure there are better. Maybe the next one won't make me feel so rushed! read more

After going to Dr. Monetta's office for over 20 years, I will not purchase another product from his office! I agree with other reviewers that HE is very good and gives an excellent, comprehensive eye exam. He is very personable and always answers all my questions. The front office is inept and unsupervised by Dr. Monetta (the buck stops at the top). I have been overcharged several times. When I question the excess charge, there is a lame excuse given and then an adjustment is made. If I did not notice the excess charge, no adjustment would have been made! In addition, the prices are outrageously HIGH. I recently brought in my frames just to get new lenses...JUST THE LENSES. The charge was ~$270. I recently bought frames AND lenses on-line from Zenni Optical for $63.85. These were Polycarbonate lenses with non-reflective coating. I recommend Dr. Monetta for your eye exam. Buy your frames, lenses and contacts on-line. read more

Today was my first visit to Dr. Monetta's office, and I had to yelp about it because this was the BEST experience I have ever had at an Optomtrist's office!!! I was like a kid in a candy store... they had Prada, Gucci, Dior, and more. If you are not planning to spend money on designer frames, I would not suggest this place because that was the majority of their selection. I walked in on a Friday, and they told me the doctor doesnt work on Fridays. The receptionist and other staff members were all very cordial and professional. They kindly fit me in the next Monday in the morning. Dr Monetta did a very thorough exam and explained everything he was doing. I spent about an hour there. Fortunately, they didnt do that horrible test where they blow a gust of wind into your eye. He tried the "computer glasses" sales pitch on me, but I couldnt get another pair because my VSP insurance doesnt cover much. Apparently, the Monettas are father and son, which makes me like them even better because my family has a business also. Heather was very patient and sat with me while i tried on 50+ pairs of glasses. Dr Monetta was very knowledgeable, friendly, good looking, and able to answer all my questions. I just have one more question... Why do they call it Eyes in Disguise? That name is not very appealing... read more

I've returned to Dr. Monetta Optometry after years of not having any vision care. This practice is great! He is personable, honest, and very efficient. He always has a great team working with him who are also as personable and efficient as well. The office is clean. The exams are a breeze, although I'm a big baby scared of the puff of air to eye and all. I highly recommended Dr. Monetta Optometry, you won't be disappointed. read more

I informed Dr. Monetta about my experience in his office with respect to his staff. Dr. Monetta was very concerned and wanted to make sure that type of response/treatment/behavior did not ever happen again in his office. I was pleased with how quickly Dr. Monetta got back to me on this matter as well as his response. Overall, if you need a doctor who will give you a thorough eye exam, see Dr. Monetta. read more

Formerly excellent, currently dreadful. The staff used to be helpful and knowledgeable. (Cindy, come back!) Now they're snotty, rude, impatient, huffy, and, oh, yes, incompetent. The selection of frames is very small. Once I asked if they could order, for use as sunglasses, the same frame I already had for clear glasses. Huffy person: "We can't order that frame. It's not one of the manufacturers we buy from." Me: "But I got it here." Huffy person: "Well, whoever sold it to you had no business doing so" - like it was my fault! Edited to add: the Spouse just got new glasses from another optometrist. He wears trifocals, and the last pair he got at Eyes in Disguise cost $650 and they had to re-do them twice to get them right. At the new optometrist: $215. And our vision coverage hasn't changed. So Eyes in Disguise has the double whammy: small selection *and* ridiculously high prices. The best thing I can say about this place is that Robert Monetta is friendly and loves his work, and he's also pretty easy on the eyes. Unfortunately, he's not what he used to be, either. Last time I had an appointment with him he was rushed and distracted and dismissive of my concerns about a change in my vision - concerns that an ophthalmologist later confirmed I was right to have. When I mentioned that one of his snotty employees ignored me whenever I came into the store, he said, "But everything's okay now, right?" It takes some kind of talent to hear the exact opposite of what a patient says. It's such a shame when a place you've gone to year after year changes character like this. I used to feel free to drop in for minor adjustments, knowing the folks there would greet me by name and chat with me while they fixed my glasses. When I needed an adjustment a few months ago and found myself heading to the Lenscrafters at Stonestown because I didn't want to deal with the snottiness at Eyes in Disguise, I realized the time had finally come to change optometrists. read more

We travel close to 35 miles one way just to come here for our vision. And, we've been doing this for years. It's a testament to the staff and especially Dr. Monetta! We appreciate the samples of contact given when my daughter is in "a pinch". read more

I was having trouble with my right eye. Woke up with it very red & irritated. Called Dr. Monetta's office to see if I could be seen the same day - it had been a while since I had seen Dr. Monetta, and after I told them what was happening, they gave me a same day appointment! So appreciative! I had managed to scrunch my contact down into the bottom of my lid & had been there for several day - thinking that I had taken it out - no wonder my eye was irritated! Dr. Monetta is always so pleasant - always takes his time and completely explains all the details - never seems rushed. Thank you staff as well! read more

I would like to recommend Dr Monetta to anyone who is in need of a good eye Doctor. He is very kind and knowledgeable. The office is very bright and the staff is wonderful. Bus routes are close by. Street parking is also available. read more

Been a patient over 40 years. Love the office staff and service provided. My e tire family sees Dr Monetta. Trust the advice. He is knowledgeable. Conveniently located. Highly recommend him. read more

Rob Monetta is a great communicator and I always learn something when I go for a visit. His team is solid and professional.

This place is full of scam artists. We ordered our glasses last year, and they never got back to us. They never replied to our emails or phone calls. We ended us losing our coverage for our contacts. We filed a complaint to our insurance provider and the doctor told the insurance people that "They asked to buy our frame from somewhere else and we never responded back, even though they tried to contact us". They are a bunch of liars. read more

Awesome eye doctor! Ive been going to him for years and highly recommend. He is very skilled, explains everything, and deals with complex problems very professionally. He is excellent! read more

I paid my very first eye exam in December 2020. There are a couple of Optometry in this area. I visited Dr. Monetta randomly, Therefore, my review should be genuine without influence by other reviews. Dr. Monetta professionally explained each procedure to me. He also patiently analyzed each chart to me. The office technician was friendly and helped me selected the style of eyewear I liked. Parking is great. Highly recommended. read more

Dr. Monetta and his staff are excellent! Friendly, courteous, thorough, and willing to take the extra time to discuss your exam procedures and results, and to answer any questions. I'll continue to go to Dr. Monetta as long as I need to, for as long as I can. read more

Dr. Monetta rocks. However he should get rid of the older Asian receptionist. She's so rude.

Someone should tell this guy that being handsome really isn't a reason to charge so much. The prices are insane here, the staff is snotty, and the doc clearly doesn't realize there's a difference between his Ocean Ave office and his Union St office. I'll never go back. read more

I have been a client of Dr. Monetta for many years. He is a nice person and good doctor. However, his staff at the front desk is not. Yesterday, I left a voice message (no one answers the phone) from my office phone to make an appointment and they called back (my office phone number) today at 10:30 am (left another voice message) letting me know there was an opening at 3:30 pm. I called them back at around 1:30 pm to let them know I will be coming to the appointment at 3:30 pm. When I got there the man behind the desk said that I was not in their system and he made it seem as if I was disoriented and did not know what I was talking about, one of the staff even said, "maybe you made the appointment at the other site on Union St." I tried to keep calm and double-checked my phone call record; I even called my office and asked one of my staff to check for the call record of my messages. After making sure that it was them (Ocean location) who called me to schedule an appointment, I said, "I got a voice message from you at my office phone around 10:30 am this morning from your phone number and I also called back to confirm the appointment." The same staff said, "I have been here all morning, there was no one else who could have made the call. The number we have on file for you is your home phone number, no other number." They told me to have a seat. I took a seat and a minute after the same woman that suggested I contacted the other office came to me and said that she was the one who left a message but that I did not call them back to confirm the appointment. To which I responded that I did. She spoke with her co-worker and he went inside to check the voice messages. A few minutes later she checked in with him and said that I had called too late that she had booked another person. Oh, and she said "I am sorry" in a very sarcastic way. "I can make an appointment for tomorrow," to which I responded that I did not need an appointment for tomorrow, that I have took sometime from work to come to the 3:30 pm appointment. Would you come back to the same doctor office where the front desk staff provides you this type of treatment? NO....to receive the same poor, unapologetic, sarcastic, disrespectful customer service from very unprofessional staff. Nope. To the Staff who treated me so rudely today: Acknowledge you made a mistake, be truthful to yourself and your customers, validate your customers' inquiries, if you are not answering the phone for whatever reason, at least, check your messages more often during the day, and maybe out of respect, call the customer back and let them know you already book someone else. Apologize, be kind and humble. Believe me, this job won't last you forever and you will need these skills to survive. Have a good day! read more

I chose this optometry office due to it's location but will surely come back next year for the great service I received. Dr. Monetta was extremely friendly, humorous, generous with information, and inquisitve about my eye health. The office was clean and had a great atmosphere. Unfortunately I couldn't get any glasses because I'm not due for frames yet but I could tell they have a great designer collection. I got contacts instead, and the price was more reasonable than I expected. Also, they have low vision services so I say this is intergenerationally-friendly. On a final note, everyone in the office is exceptionally good-looking. I definitely recommend this eye care provider. read more

I've been going to Dr. Monetta since 2003 when had moved here. I was a sucker for that vision therapy program advertised on the radio and it wasn't working for me so I found Dr. Monetta by looking for a local vision therapy doctor. Since going to him, my vision which was escalating every year by .25 nearsightedness started out at -5.75. So we're talking "blind" or on the verge of legally blind. I first had glasses in 4th grade that started at -2.00 and every time I went to the eye doctor they would increase it until I was at -5.75. Now I can see 20/20 at -4.25! I'm so happy! I get underprescribed prescriptions and do eye exercises every day and I don't have to get thin lenses or small frames anymore! When your prescription gets that high you have to get small frames and superhigh index lenses to mask the thickness. But the glasses still make your eyes look smaller and distort your face through the lenses. Dr. Monetta is very nice and personable. I too, like other reviewers, have had issues with appointments and staff and confusion over the costs. The staff is nice but I don't very often see the same staff when I go back once a year or every six months. I also have had to be adamant that I can only do Saturday appts and it tends to fall on dead ears. They also sometimes (actually a lot) forget to give me my prescription when I leave and if I forget before I walk out of the store I have to call, go back, or ask them to mail it to me. But through thick and thin I feel like it's worth it b/c Dr. Monetta has the same goal as me which is keep my nearsightedness at bay and to try to reduce it. I probably won't ever see 20/20 without any assistance but I would like to be around -3.5 or better if possible. The improvement tends to taper so I don't expect huge gains quickly. Probably at most -.25 per year. But it adds up and my eyes feel so much better. read more

I've been a patient of Dr. Monetta for 10+ years for glasses and contacts. He is very knowledgeable especially as I preferred mono-vision contacts. Recently, he told me it was time for cataract operation on both eyes. He referred me to Dr. Buckley (Ophthalmologist). The operations were successful and I was referred back to Dr. Monetta for post-op follow-up. As usual, he provided excellent care as my eye healed from the operation and my vision kept improving. Recently, there was a complete change in the office staff. While I experienced good service from the previous staff, the new staff is professional and cheerful. I highly recommend him! read more

I rarely write reviews.... but when someone's able to provide a better vision than prior optometrists i'm glad to write this review. Dr. Monetta was very professional and prescribed the correct vision correction. Dr. Monetta figured out for all my years wearing glasses the prescription was too strong by 0.75. He actually lowered the prescription and I was astounded by how clear and less strained my eyes felt. Now I feel sooo good wearing these comfortable & new prescription lenses. Plus the assistant was very helpful in selecting an awesome Oliver Peoples frames which matched my face. And if your a medical nerd, Dr. Monetta also showed my retina picture on the computer screen to show all the veins were in good order and healthy. read more

Always on time, great service and knowledge by anyone at the front desk. Dr. Monetta is great with kids, thorough examinations. Our entire family comes in at once and we walk out with healthy eyes. They follow through with unanswered questions and often follow up via a call. Love them! read more

If you need a "standard" set of glasses, then maybe. If there are any special needs, don't bother. While Dr. Monetta is very self-assured, and gives the impression that he will solve any problem, the reality is that the follow-through is less than helpful. I was referred there because of a double-vision issue, and was "diagnosed" with "convergence resistance". Well, after 3 tries, I decided to stop, and go elsewhere. Turns out the problem is more complicated, and I've gotten much better results with the Kaiser neuro-opthomology/optometry department. $900 wasted at Dr. Monetta. read more

my husband and i have been going to this man for many, many years. he never changes his professionalism, and is thorough and always lets his patients know exactly what he is doing and why. i recommend him 100%.... read more

Very friendly service, fixed the glasses that three other optometrists couldn't fix (the funky ones that use fishing line to hold your lenses in, but where you have to melt the ends). Thanks guys! read more

I have been coming here for many years and it's always very quality care. Dr. Monetta is very pleasant, kind and really great at what he does. My appointments are always fast and painless. The current staff are really polite and helpful. the gentleman who works in front was so kind and specially picked out some frames that weren't on display for me when I couldn't find any I liked. It's always a nice experience coming to Dr. Monettas on Ocean Ave. I always reccomend that people come here. read more

Great experience. Dr Monetta is very knowledgable and efficient. He explained the what and why very well and shared with me what he was looking at. I walked out of there a little more educated. Thank you, dr Monetta. Very professional! The staff was also friendly, they got me in quick answered all my questions and set me up w so perfect new glasses. read more

I have been going to Dr. Monetta for 13 years. He is thorough with my diagnoses and checkups. He is also very nice. Their selection of eye wear is numerous and very good looking. His staff are also very helpful in helping me find glasses that suit me. read more

This place is absolutely wonderful. I finally found a place with an exquisite array of designer glasses and sunglasses. I also love the displays, very creative and appealing. I must say I spent a couple hundred but it was all worth it. Great service, optician's were not pushy , they just waited patiently and suggested brands that were right for me. Not to mention the office was very clean and professional. I must say I will be back to visit them and purchase more sunglasses. read more

I stopped going here ever since he sold my address to a mailing/marketing firm. How do I know? They made a very odd misspelling of my name on my records. Suddenly, I got tons of junk mail with the same odd misspelling. So I went elsewhere and have been happy for years now. read more

I've been coming here for more than 5 years and they have never failed to always have beautiful frames and always have the glasses in no later that 2 weeks . Today was the 3rd week, no call or anything and I walk in and they still aren't ready, the lenses weren't even in the lab. When they tried contacting the lab, no one answered. It seemed as if they had forgotten about my glasses. I'm blind as a bat got mad. It would have been 4 weeks on Monday so I had to cancel my order. The worst part was when one of the ladies that worked on the front desk said "she didn't get a call though". First of all, I came on Wednesday and that lady herself told me that they'd be ready on Friday and to come in. I don't know if she mistook me for another person but she told me. Second, it doesn't matter if I get a call. I'm going to come in regardless because there has been no notification on my glasses or anything. It's like I deposited $100 to them and I just left it there. So of coarse I'm going to go in and see where my product is. They seem disorganized now more than before with one person telling me one thing and another person telling me something else. I've never had to complain about this place until now. read more

I have had significant and serious eye issues in the past, which included a corneal transplant. Dr. Monetta goes to exceptional lengths in order to get my vision to acceptable levels for both eyeglasses and contacts. I personally never have had a Doctor take so much time working to get it right. I agree with some of the reviews that the glasses frames/lenses get spendy here, but the professionalism of Dr. Monetta cannot be questioned! read more

horrible experience, disgusting attitudes, and Kenya the receptionist doesn't have proper phone etiquette. Customers services is everything... and based on the ppl answering the phone there, not very friendly. read more

Front desk staff and Dr are very accommodating, they don't try to sell you on anything. Dr Monetta is very knowledgeable & experienced in the field of Optomology including Lasik. read more

I've always found Dr. Monetta to be extremely well-informed, professional, and personable. He has been particularly helpful and insightful with my son, who needed vision correction at an early age and could not wear glasses due to a malformed ear -- he immediately assessed the situation and prescribed contact lenses, which have been a complete success. read more

Doctor M is a good optometrist whom I have recommended to several people including my husband. He has been my optometrist for a few years as well as my husband's. My husband and I have bought several eyeglasses from his office. However, I am not using his office ever again. His staff is very unprofessional. I lost my glasses and I broke my second pair. I explained to his staff that I didn't have a glasses so I could not drive at night because my only bifocal pair was my sunglasses. They told me that would take 5 days no more than 10 days. After 10 days I stopped by the office daily to check the status of my prescription. (They never picked up or returned my calls.) They repeated that they didn't know why but that they would follow up with the lab. I asked please let me know the status because I needed to travel and needed my glasses to drive a night. On day 15, right before my trip, I stopped by again and waited as the attendant called the lab to check the status. They found out that my prescription had never been submitted and they needed to start again. Clearly no one had followed up before as they had said they would. No one ever apologized or owned up to their error. After this stressful situation I will never use this office again (nor will my husband) and I will definitely never recommend to anyone ever again. read more