This office is the absolute Best. I was in SF for a few days when I started to have white flashes in my eye. I was concerned that it could be a torn retina. Loop was recommended to me so I called them and they immediately got me in. Dr Szeto was amazing and she was very thorough in her examination of my issue. In addition her office staff- Ms Delcid was also incredible. The office, at every level, worked hard to help me. This is what a true medical team looks like! This is what this world needs more of. They are examples for all to follow. I wish I could give them more than 5 stars!!!! They are the BEST! read more

Great choice if you're busy in the city and need a place close to work. Fast and competent, and a fine selection of eyewear too. The online survey to get your details does speed up the process and they respond quickly. read more

Friendliest staff ever! They make the process of your yearly eye exam a breeze. Have always left feeling like my questions and concerns were heard and easily answered. Would highly recommend read more

EDIT: Dr. May acknowledged + addressed the experiences I had 2019-2021 in the Loop office (during my latest eye exam, 2022). I'll write a new one when Yelp allows a review update. Leaving this one up as I still feel accountability for the issues I experienced should be held somewhere. // Original While the eye exams have been good, and Dr. May is professional and helpful with vision questions, the office has made multiple mistakes regarding my prescription and insurance coverage, costing me a decent glasses wearing experience + causing me to not take advantage of my coverage. The first mistake was when my high index lenses were ordered to be the second thinnest (1.67) as opposed to the thinnest (1.74), *even though my insurance covers the highest index lens completely with no copay* -- see attached photo. The office never admitted to the mistake, and blamed the thickness on my choice of frame in 2019 when I asked about it, upon receiving thinner lenses for a similar frame shape in 2020, and comparing the two. I took them in two years later in 2021 to have the lenses updated to the highest index (which confirmed my suspicions that the first ones were ordered incorrectly!) In fact, the optician/office staff member (who ordered them in 2019- avoiding naming names) had the nerve to tell me I "probably didn't want to pay for the better ones", and that's why they were thicker (although my insurance has always covered the thinnest ones, and I confirmed my coverage had been the same in 2019). In short, she gaslighted me and implied it was my financial choice to receive the thicker lenses, rather than an office error. Later, a new front desk worker/optician took over the office and was much more kind and professional, however still mistakenly told me my primary insurance had downgraded to only covering one pair of glasses per year (in 2021). Toward the end of the year I went and read over my 2021 benefits and there was a line for "second pair" coverage. If I had known, I would have been able to get contact lenses partially covered that year. Instead, I didn't end up using all my vision benefits (and utilized my secondary to make up for what I was told was my primary downgrading). Lastly, until the newest optician started working there, it was like pulling teeth to ask for combined insurance coverage to be applied at all. It felt like a major burden on the front desk/clerks to ask for combined coverage to be applied vs just paying copays out of pocket, and I've never met such resistance to my use of dual insurance in any other optometrist or dentist office. Why do I keep going? Why not ask for compensation? 1) Convenience in not switching office, and not confirming their mistakes until too late. I trusted what I was told + didn't know better until I had other glasses for comparison + only later confirmed that the first lenses were wrong and that the benefits info was wrong. 2) Conflict avoidance and being totally gaslighted by that first optician (who told me I probably couldn't afford the better ones!!!) when I did raise the issue in person. I received an apology for the error from the newer clerk when I finally got the newest lenses, and was able to compare and confirm without a doubt that the 2019 order was incorrect. But again, no investigation or offer to make it right-- I just fixed the issue myself by using my coverage for the year. I would recommend checking your insurance benefits on your own time, standing up to condescending attitudes about using dual insurance to cover copays (the point of vision insurance is to use it!), and double checking your lens order, since I was stuck with overly thick lenses that dug into my face for a full year due to the first optician, who never admitted to the office's mistake + implied I had been too poor for better lenses (when it was *her* mistake in applying my insurance coverage, which has remained unchanged each year in lens coverage-- and yes, I can pull up the VSP info). I had to fix those thick lenses myself by using my insurance coverage two years later (after I became suspicious of the error). I had pimples/irritation at the contact point for the whole year (2019) when those were my only glasses. I give three stars because my issues have only been with the front desk clerks' mistakes (and condescension!), and the doctors themselves have been very sharp, kind, and helpful (and in fact came out to correct/guide the clerks once or twice). Consider only doing exams here and buying your frames/lenses elsewhere. Or just be very knowledgeable about your benefits + don't get squashed when you suspect sth is off. Alternatively, to Loop, please train your clerks to be more detail-oriented in handling insurance coverage + being unbiased toward customers. (I was fresh out of college when the first clerk treated me with condescension, denied ordering mistakes, and insinuated I couldn't afford the better lenses-- lenses I later ordered with the exact same insurance). read more

Loop Optometry - The difference b/w left: wearable (highest index, insurance covers) and right: face-digging (what they mistakenly ordered for me). No comp - Eyewear & Opticians Near Me - San Francisco, California

Quality of the glasses got here is bad. No quality check before handed to customer. The glasses were broken when I got them and had to go in person 2nd time to get a new pair. Poor adjustment and alignment. Parking is horrible around. No good thing about this place. read more

This is long overdue, been going here for my eye exams for the past six years. Prompt, professional and attentive.

Had a pretty comprehensive exam, including measuring intraocular pressure and OPTOMAP retinal photography. Dr. May explained everything, albeit a bit too fast at times, but if you ask for clarifications, she'll clarify :) Overall, very happy with the exam, and I don't recall having a more comprehensive one anywhere in the Bay Area or Dubai. Not 5 stars because the choice of frames was limited to extremely expensive frames ($400 - $600), when there's Zenni Optical that sells functionally equivalent frames for $25 - $40. But if you're looking for handmade designer frames like Mykita, you're in the right spot! read more

Friend recommended me to Loop, and they've been great. Was up for my annual visit a few months back (during COVID times) which made me a bit hesitant about going in at first. However, they were upfront about the precautions they're taking and felt comfortable with what they'd outlined. Visit was straight-forward, and it felt like they were following the precautions they outlined over email. Maybe just me being a noob, but if you're planning on getting your eyes dilated, don't forget to bring your own sunglasses (though nbd if you don't - they have roll-up ones available if needed). read more

Great service by Lili Delcid. This was one of the few places in the Bay Area with Garrett Leight sunglasses frames, and the team utilized my VSP insurance and gave the best deal for the frame and lens. I got my second pair of eyeglass lenses done from here as well, and the team provided several pricing options for the lenses. read more

Pretty decent little eye glass shop. The doctor is honest and friendly. The staff is pretty cool too. Happy to work with them.

1/kudo to loop for perseverance in SF with a very convenient location 2/the optometrist is super supportive and meets you where you are 3/it's a neighborhood feel despite the location. read more

Got my prescription for glasses and contacts done here for the first time in late December. Was able to get my appointment only 2 weeks in advance. Darin at the front desk was very friendly and proactive in reaching out via email to check my insurance and set up the appointment. My appointment went really smoothly. Dr. Szeto was also very friendly and performed the exams with care and attention to detail. They were very transparent and had all my insurance info prepared so that I would know the costs. I really appreciated that. The place followed COVID protocols and ensured a safe environment. Would recommend and will likely come back next year for my annual exams. read more

Super efficient, made an appointment through a phone call, walked in and out in 25 minutes. Very organized and friendly staff, place was spot less and sanitized thoroughly, I was the only patient at the time (they lock the door to only allow maybe 1 patient inside at a time). They have the latest technology = no more puffs in my eye and no more pupil dilations! They were able to get a full 3D scan of the inside of my eye, get a new prescription for me, and check for anything else related to my eye health, all in less than 25 min. Can't beat that! read more

Been meaning to write a review for some time now. Love the service at Loop! Dr. May is very committed to getting things right and making sure there's no ambiguity in her assessment. I was experiencing some vision issues a few months after my appointment and she was happy to help with a quick consultation. She heard my claims that my glasses just "weren't working." She was able to identify that despite having the right prescription, my eyes weren't focusing - likely from sitting at a computer and focused at a shorter focal length. Interestingly, she was even able to prove it by "confusing my eyes" which made them relax and helped me see properly again. Took a few months for the symptoms to go away fully but am glad to have gotten to appropriate support! read more

Incredible service + extremely COVID-19 friendly during the pandemic. This practice has always been accommodating to making an appointment within 2 weeks while also keeping me updated on when my prescriptions are ready. Shout out to Dr. Szeto and her amazing office staff for a wonderful easy experience during this uncertain time. read more

I love their service. I had my eye exam here right before thanksgiving. Dr. May and her assistant Darin were so friendly. What really impressed me was May used some new instrument for the eye exam, which reduces a lot of the uncomfortable compare to some of the old methods in the eye exam. I really love her tool of measuring eye pressure. I haven't even had a feeling and it was done! At first I thought they had a really little selection of the glasses, however Darin is really good at picking frame for the customer. It is also easy to find a parking spot on Clementina St. Would definitely come visit next year. read more

Loop Optometry is such a breath of fresh air. I went for an eye exam and contact lens exam. I booked my appointment a week in advance and submitted the paperwork ahead of the time. On the day of exam, I got in and out of office within 30 minutes. They didn't try to up-sell me contact lenses or whatsoever. Dr. Szeto was nice, thorough, and efficient. Office staff were super friendly and helpful. Their glasses selection also looked great and I will surely come back when I need a new pair. p.s. I wish they have an online booking system and document submission. Anyways, they were very responsive on emails. read more

I've been a patient at Loop since they first opened, and I'm so happy I found them! If you're looking for a knowledgable and kind optometrist, I highly recommend Loop. read more

Not a crazy huge selection in store for glasses and sunglasses but enough, and everything else can be ordered. No issues using my VSP insurance here (Lenscrafters doesn't fully accept so you don't get to maximize your savings). I want to give a shoutout to Darin for his help getting some frames picked out and fitted. Super nice to work with. You really help to make a difference with repeat customers/patients! read more

Second year I've gone here for my exam and prescriptions. Great experience, very competent and friendly staff. Covid precautions were in place and followed. It was a bit awkward at moments (lenses fogging up due to mask, etc) but they were super patient and understanding so it worked out fine. read more

Dr. May was extremely informative and friendly. She was very patient with me as it was my first time visiting the optometry. I appreciate the trial run before ordering my annual worth of contact lenses. Everybody's been extremely nice and efficient here at Loop and I will definitely return next year!! read more

Dr Szeto and her practice and staff are great! I've been coming here for 3 years already. It used to be a short walk to get here since I went to the dental school nearby. Now that I graduated and am working, I still make the longer commute to see her! She's super personable and knowledgeable and I never have had any problems with the prescriptions. Ordering contacts and my glasses were super easy and convenient. Highly recommend! read more

Really appreciate the whole team at Loop- Jamie, Darin and Dr. Szeto- which I hadn't found yet in SF until Loop. They all took the time to listen to me and answered my questions. read more

The best optometrist I visited since I live in the USA. They clearly understand your needs, do not pressure you to buy anything and give you the time to think about what works best for you. In my case I was debating between glasses and contact lenses and I was afraid to use lens. They made me try the lenses for free for some time and let me evaluate how I feel about it. They trained me to put my contact lenses and were very patient. Thanks to them I was able to switch to contact lenses and I put them in no time now. I had an amazing experience with them and will definitely come back. read more

Dr. May Szeto is Amazing. My husband and I had our first appointments today at Loop Optometry. The office itself is very clean and modern, and our eyes were examined using state of the art technology! 3D images of our eyes were taken and shown to us in a very cool and also very useful way. Dr. Szento than conducted a full optical exam and explained to us both in depth the results and what was best for our eyes going forward. My husband was given prescription for Restasis and I was given prescription polarized sunglasses. 5-Stars for Dr. Szeto and Loop Optometry! read more

I wasn't sure where to get an eye exam during Covid times (I usually go to Kaiser but they aren't taking appointments right now), so I was really glad when I found out Loop Optometry near me was open. Luckily they take VSP insurance and were able to fit me in for an appointment pretty quickly! Dr. May Szeto is friendly and professional as are staff members Jamie and Darin, who helped me with lens info and were so prompt with communication. Masks are required during their limited appointment times, so I felt safe during my visits. I'm so glad I found an optometrist I like and trust! I'll definitely be back for future needs. read more

i love, love, love this place. i've been visiting loop for a while and recently had my annual eye exam. the entire space was clean and COVID protocols were closely adhered to--i felt safe and taken care of the entire time. as usual, the expertise and knowledge is incomparable. i always leave knowing more about not only my vision but how vision, in general, evolves and changes over time. plus, i always leave with the exact solution to support my personal needs. this was a great find over 3 years ago ... and i have no doubt i'll be coming here for years to come. read more

Loop has been my local optometrist for 3 years. Their office has always been super clean and scheduling is a breeze. Dr. Szeto and the other optometrists are really friendly and gave me lots of helpful advice on choosing lenses for my glasses. The store also has a decent selection of frames to try on. read more

I've been with Loop Optometry for close to 5 years now, and I had chosen them only because it was in close proximity to work. What a blessing that has been! Dr. Szeto is professional and attentive, and the staff I've worked with (Jamie, Erin) have been only caring and responsive to all my requests and issues. On top of that, they have one of the best curations of my go-to frames like MYKITA, DITA, and Masunaga. My visits during COVID have also been pleasant, as they take sanitation and customer health very seriously. I always have faith that Loop will deliver my needs and will be a loyal customer for as long as I am in the Bay Area. read more

My neighborhood friendly optometrist! I came for an in person appointment and think every precaution to keep everyone safe was taken. The staff was knowledgeable, engaged and friendly. If someone I know needs an optometrist I'll refer them here! read more

I recently went into Loop for my annual eye exam, and I was very impressed about how well they followed COVID protocols, and how everything was sparkling clean. The staff was diligent, friendly and very professional. Dr. Szeto was exceptional and very patient throughout the entire exam. She was also very thoughtful about maintaining space and keeping the equipment clean. I walked out of Loop feeling great and equally important safe. read more

I had my first optometrist appointment in 15 years at Loop Optometry. From the start, Darin was concise with his communication and proactive with their office protocols, insurance and required paperwork prior to my visit. I felt safe, the environment was clean and all C19 precautions were followed. Darin was so friendly and I enjoyed my first impressions of the office. Dr. May was also friendly, personable and patient which I appreciated as this was only my second eye exam (I'm 41). I have "narrow angles" and she took the time to explain this condition to me and what to look out for in terms of my eye health. They were ok with my personal frames for my prescription. Overall, I really enjoyed the experience and will happily go back to visit them! read more

I recently moved and needed to find an eye doctor. I've been lucky with eye doctors in the past and so have pretty high standards and Loop is great. They were efficient but thorough and professional. Also, the big bonus is that they don't do the eye puff tests to get at eye pressure, they use a different method. I hate eye puff tests enough that that alone makes it worth going back. read more

Briefly: Unprofessional, unorganized. Not customer friendly. Open on Saturdays. Details: I stopped by on Saturday with my prescription and they got my measurements for my current frames which I wanted to hold onto. We talked about options and pricing. They pulled my insurance. I clearly asked if anything else is needed as weekdays are problematic for me to drop by. I'm told all is set and they approved that my family can drop my existing frames on Tuesday. Come Tuesday, no written or spoken records of above conversation. I'm told I have to go in person so they need to go over my records and payment is needed. read more

I will never go anywhere else for my glasses but this place. They have a well curated collection, and great staff. It's a hidden gem!

I've been going to Loop for my annual eye exams for over 4 years and I love the service they provide. It's easy to make appointments that fit my schedule, and the doctors are warm, thoughtful, and friendly. I highly recommend Loop! read more

First of all, this place is cute as hell. It's got such a fun, trendy vibe. Next- the staff is super friendly and fun. I can ask all my basic eyewear questions without feeling judged and they're always happy to help via email or phone. If you're looking for cheaper or non-designer label glasses, this might not be the place for you, but otherwise, I totally recommend Loop! read more

I am new to the city, so I was really nervous about finding a new optometrist. From the positive experience I had, I can satisfying say that this is my new go to optometry for a foreseeable future. I did my eye exam with Dr. Szeto and the experience was exceptional. She explained the process every step beforehand and made me feel comfortable through out the exam. She also compared difference in the prescription she found during the exam and the one I got about a year ago. She provided options to try lenses with both new and old prescription. It turned out either my previous prescription was slightly stronger or my vision improved. The new prescription by Dr. Szeto was definitely better. I also like their frame selection. Dorothy was really nice and suggested some really good frames based on my interests. She wasn't pushy and she didn't try to sell me anything I didn't want. I would 100% recommend them eye exam and frames. They are genuinely nice people. read more

Loop is a top class establishment in SoMa, run by an incredibly friendly and helpful staff. I previously lived nearby, and always walked by until one day I stopped in, having been attracted to their great eyewear selection. Not only are the exams professional and fast, but they're more than willing to be honest and help you find the perfect pair of glasses for your face. This year for my second appointment, I had to reschedule twice and they were accommodating and able to quickly work with my schedule to find a new time. Highly recommended practice near the heart of San Francisco! read more

I've been going to Loop Optometry for over 2 years now and they are absolutely amazing! Dr. Szeto is very welcoming, personable, and clarifies the problems she is seeing as well as offers me various options to solve the problem. From my early signs of Glaucoma to getting me in contact with the proper LASIK folks around town. The staff is amazing too, ready to help always and quickly turnaround responses via email or phone. I highly recommend going to Loop!! read more