Sadly, we didn't have the best experience…read more Came here with my partner. He needed new glasses since his previous pair was old and falling apart. We were able to find a nice pair here (costly but that was ok), and got an updated eye test/prescription. Unfortunately, after a couple of days they were causing headaches and eye pain. He decided to continue to wear them since they were knee and maybe needed to get used to it. Still nothing. Called the store, and got seen. The primary doctor there made some adjustments, and took them back. Same thing, they resulted in pain/headaches. The dr felt careless and not very understanding, let alone interested in getting this right. Not returning given the lack of care and professionalism around this. We thought we'd find our new neighborhood eye glass shop too, but that was a fail.

Nice selection of eyewear by top designers. Prices are competitive but shop around if you can and…read moremake sure you know what you want. Also, whatever you are quoted, get it in writing with specifics as to frame and lens material, etc because my experience was to have the price bumped higher.. surprise!...on my return to actually complete the purchase. It was still lower than what I was quoted elsewhere but haggling and negotiating for the original price quoted is annoying to say the least. Other than that, my new glasses with a frame by Masunaga are great!

Kind and helpful staff! Helped me with two personal pairs of glasses that needed repair + a…read morebeautiful selection of sunglasses and eyeglasses!

Ryan Soriano was so kind fixing my glasses, I totally recommend this place to either buy glasses of…read morefix them

My partner and I love Dr Jenny at See Saw Seen!…read more Facility: Comfortable, spacious, clean, well lit. Gorgeous showroom selection of their own line of glasses, and they don't pressure you to buy. Location: lovely Hayes Valley with some free street parking and lots of options to eat/shop after Technology: I used to think state of the art equipment didn't matter for a routine eye exam, but it makes for a more comfortable experience, helps establish baseline images, and identify things otherwise easily missed so you can monitor Service: Easy check in and check out process at the front Appointments: Love the ease of scheduling appointments online and easy to get a hold of on the phone. Appointments are on time with plenty of time to ask lots of questions (which is encouraged). Saturday appointments are much appreciated. Dr: Supportive, friendly, calm demeanor, comprehensive and extremely detailed, takes a lot of notes to build a comprehensive file, good at explaining concepts and very patient Emergency: I had a tiny stray piece of velcro fly into my eye and I freaked out about it because I couldn't find the velcro. It was totally fine like she suspected but I super appreciate she squeezed me in same day to calm my nerves.

Dr. Jenny Yuen of See Saw Seen (SSS) and her staff are great. They are hospitable, punctual, and…read morevery communicative with answering questions and having cordial conversations. I loved that she accepted my VSP vision plan and my out-of-pocket costs for contact lens prescription was very reasonable. I also liked that she books Sat appointments. Her diagnostic remote control equipment is state-of-the-art and it made my exam very comfortable and quick. I have never seen as well with contact lenses as I have with her CL prescription and she was very accommodating with my preference for a prescription for inexpensive daily wear 30-day lenses vs more costly daily disposable ones. I really appreciated that. I also love the office's interior design with LEGO models that I'm sure her pediatric patients love and the nice design scientific optical medicine mathematical formula wallpaper. I didn't order eyeglasses from SSS so I am not sure how that service works, but she definitely had a great selection of frames. Overall, SSS has been my favorite optometrist in San Francisco and I will definitely return for an updated prescription. SSS definitely gets a well-deserved 5-stars from me!

I had just started wearing glasses within the last six months, so I honestly had no idea what I was…read moredoing when it came to getting lenses -- especially for a pair of smart-ish glasses that can play music and take calls. Luckily, I found Optical Underground, and they made the whole process easy. They knew right away that there is more than one kind of office progressive lens, and when the wrong lenses were sent, they didn't just hand them over and send me on my way. Instead, they told me immediately and ordered the correct replacements. The quality was clearly much better than the cheap online glasses I had started with, and once I realized the original lenses weren't right for me, I found another pair of the same frames and they swapped in the correct lenses without any hassle. The staff was knowledgeable, quick, friendly, professional, and open late, with great prices and high-quality lenses. If you have smart glasses and aren't sure how to get lenses for them, I'd definitely recommend checking them out.

Well came in here cause we found some lens we thought someone lost. Turns out they were just…read moresamples .This place is tucked away on a little alley in the middle of Hayes Valley. Quite a unique operation the family been in the optical business since 1911. It's like a history lesson they have antiques galore which makes it very interesting. Not a boring place at all plus 1/2 priced glasses to boot. Lots of original styles . The staff is super knowledgeable I highly recommend this place.

My mom and I had mixed experiences at Costco Optometry. On the positive side, my mom really liked…read morethe optometrist and felt he was more thorough and attentive than the doctors she has seen at Kaiser. The doctor was professional, knowledgeable, and made a great impression. However, the optometry office itself seemed somewhat disorganized and cluttered. Most of the staff were friendly, helpful, and patient, but one staff member was noticeably unfriendly and very strict about requiring people to join the waitlist before being helped. He is a white, red haired with glasses, plaid shirt. Very rude to me. What was particularly frustrating is that the waitlist process relies on a QR code with instructions in English. I often see older customers who may not be comfortable using smartphones, and others whose first language is not English. After many years of coming to this location, this was the first time anyone had told me I needed to sign up on a waitlist. I made a mistake. Sue me. Overall, the quality of care from the doctor was excellent, but the office could improve its organization and make the check-in and waitlist process more accessible and customer-friendly.

Yes, it's Costco Optical, so the pace can feel a bit fast, like most big retail environments. That…read moresaid, the doctors use excellent technology and see a high volume of patients, which shows in their efficiency and experience. They were incredibly patient with my daughter as she learned to put in contacts for the first time. She spent nearly an hour trying, and when she needed to come back the next day to try again, they were just as supportive. Lens prices were better than 1-800-Contacts, which was a nice bonus. As for the glasses, my daughter wasn't thrilled about the selection, but what 14-year-old is ever excited about wearing glasses?

The experience felt almost like interacting with a system designed for precision and efficiency…read more Measurements were fast, adjustments exact, and outcomes immediate. If this is the future of routine care, it's a well-calibrated one.

Dr Lem is highly personable and skilled at his job. The scene at Costco is chaotic, but he makes it…read moreworthwhile.

We love this store and it's become our go to spot for new frames, sunglasses, and custom lenses…read more They have a perfect mix of fresh designs you won't see everywhere else along with some of the expected sunglasses brands. I can't remember who helped me years back, but they educated me about transitions lens options; perfect for walking my dogs 4times a day in SF where the clouds and sun take turns in the sky 42 times per walk and I never felt like I was wearing the right pair. It's been transitions ever since! Jeannie helped us out today, she really has a great eye & could make adjustments or suggest a better fit on the spot, while I struggled to put my finger on what was "off". It was fun to learn and impressive to see!

Great selection of frames and an atmosphere that invites you to take your time finding your next…read morefavorite pair. Jim was very helpful in pointing out some frames that I liked without any heavy pressure to buy. I will definitely be back when it's time for my next pair of eyeglasses. The entrance to the Gift Center and Jewelry Mart is at 888 Brannan in the middle of the block. Pass through security to get your visitor's badge, then follow the stairs down to 194.

I have had 4 interactions with Felix in the lapse of 2 months or less and each and every time he…read morehas been nothing but amazing! Felix is very knowledgeable, attentive and very detailed in his work! We have adjusted several pair of glasses as they continued to slip off and in a matter of 5 minutes or less we have walked out with well fitting glasses and for a very reasonable price! Thank you so much Felix!

Felix was able to adjust a few of my frames that have slowly become ill-fitting over the years, as…read morewell as one pair that were bent up pretty badly after they got knocked off. Process was easy, quick, and affordable. Definitely going to be coming back for any repair needs.

This office is the absolute Best. I was in SF for a few days when I started to have white flashes…read morein my eye. I was concerned that it could be a torn retina. Loop was recommended to me so I called them and they immediately got me in. Dr Szeto was amazing and she was very thorough in her examination of my issue. In addition her office staff- Ms Delcid was also incredible. The office, at every level, worked hard to help me. This is what a true medical team looks like! This is what this world needs more of. They are examples for all to follow. I wish I could give them more than 5 stars!!!! They are the BEST!

Great choice if you're busy in the city and need a place close to work. Fast and competent, and a…read morefine selection of eyewear too. The online survey to get your details does speed up the process and they respond quickly.

Tihis review is long overdue. Unforuntaley, one of my coworkers recommended this store to me and I…read morethought it would be great becasue it was a few blocks away from work. I bought a pair of $800 dollar OPT glasses that I can't wear. I went to the store 10-15 times in an attempt to get glasses that I could wear. First the order was lost, I tried to cancel the order but was pressured into keeping the order. Then the wrong lens were put in, and the frame was way to big for my head (frame too heavy for tiny wire arms), etc. The list is long. Countless adjustments and hours spent at the store. None of the glasses really fit my small head and so I settled on a pair of glasses that were medicore in style and comfort. They talked me into adding nose pads so that the glasses would fit my face. Buyer beware, glasses are non refundable. Once the staff add nose pads or make changes to the glasses so that you can actually wear them, they are non refundable. The first staff person I dealt with Allen was horrific. Pushed the most epensive glasses that did not fit me nor were they ever going to fit me. He tried to curl the wires around my ears which was so uncomfortable I couldn't wear the glasses. Talked about the limited ediciton and how the glasses were from France. Oh, and I could resell them. He also pretended to not recognzie me when I came back several times for adjustments and finally a new pair of glasses. One of the staff told me that no one could wear the glasses Allen sold me becasue the frames were too heavy. I have had amazing cutomer service at Target's Optical store. The glasses aren't fancy but the frames are comfortable, returnable and I can buy insurance which protects them when or if they break or become damaged. More expensive doesn't equal better customer service here.

Todd is AMAZING. He is the only person you will ever want helping you pick out glasses. I receive…read moreso many compliments about my glasses, and it is all because of Todd!!!