Customer service after the sale is also important. Took my car to the shop, paid online, Malachi (Service Manager) told me as long as i show up before 7pm someone will have my key ready for me. I show up at 6:30 (half hour early) and no one knew a thing about my key. I call Malachi many many times today. Either he is "not in" or in a "training video" or "out to lunch" or "with a customer" (either way, he's not going to talk to me on the phone apparently). The service department doesn't answer the phone, even after 20 rings. I call back to the sales department and they transfer me over. The call is finally picked up. After significant back and forth, i was finally told after much effort that they agree they will NOT put my key in the mail, (I don't want it lost or damaged - keys are EXPENSIVE) but instead will overnight it to me to arrive at my house tomorrow (took me 40 minutes in traffic yesterday [one way] to get to the dealership). It's a lack of attention to detail, and more importantly, attention to customer service (even after the customer has paid) that can negatively impact a business. Not good! read more

David Del Rio provided great customer service and got me through the purchase process as fast as he could. Felt no hassle or pressure throughout the whole process with being a first time car buyer. Thanks Modesto Mazda! read more

After dealing with American Chevrolet and having a bad experience. I came here and I have nothing but great things to say about Mazdas service department and Robert Riley was a pleasure to work with read more

The experience at Modesto Mazda was excellent! I've been going here regularly to service my CX-5 and have received nothing but great service from Malachi and the service team. When it came time to get a new CX-30 for my mom I thought of no other place. Abraham from sales was patient and answered all our questions. Tony from finance was quick and efficient with the paperwork and got us out of there in no time. Very happy with the overall experience! read more

Modesto Mazda - New Mazda CX-30! - Car Dealers Near Me - Modesto, California

My wife and I went in last weekend to look at the new CX-5 and we had the best experience that we have EVER had at a car dealership. She needed a new car and Modesto seemed to have a good inventory so we went too see what was available. Our salesman was Joseph Sbragia and he was just the best. He provided us with all the info we wanted and there was zero BS that normally is involved in a new car purchase. No back and forth to the "manager" all the time. No pressure to make decisions. No 4 square nonsense, nothing. Just a very good experience and we ended up driving out with a new 2024 CX-5 that afternoon. Prices also seemed fair including the price for our trade in. Vance Santos the manager who handled the financing and contract signing was also extremely helpful and got us on our way with our new car without much delay even with a small hick-up with the approval process. Thanks Vance for getting on on our way. Again just a good experience and my wife loves her new car. Thanks to Joseph and Vance both for making this a pleasant experience and I would definitely recommend anyone to go see Joseph if they are in the market for a new Mazda. read more

To be honest, I have not purchased a car from here. However, I do come here for Mazda parts. I live in Contra Costa County & I have look for dealer parts all over the Bay Area, East Bay & all the way down to Tracy. I must say this dealership has the most reasonable price out of all the dealerships. Even though its far from my house, if I need any parts from my Mazda, I always come here. Employees are very nice & polite, and I'm assuming their maintenance service is also reasonably priced. If you're looking to get OEM auto parts, I definitely recommend this place. If you need maintenance or looking to purchase a Mazda, I will say you should give this place a try. There is a good chance that you will be happy with the service & price. I give it 4 stars because there is always room for improvement. read more

10/10 for Josue Lopez at Modesto Mazda. He was extremely helpful and patient. He got us into a much nicer vehicle than we initially planned for and had great communication with us during the entire process. I highly recommend buying a vehicle through him. read more

Great experience here at Modesto Mazda. Josue assisted me from the beginning and couldn't have been more helpful. I happily drove away in my new 2.5L turbocharged Mazda 3. read more

Modesto Mazda - My new whip - Car Dealers Near Me - Modesto, California

Most degrading experience in all the years I have been buying cars. I have bought several cars from Modesto Toyota, Modesto Lexus, Mistlin Honda, VW, Modesto Subaru and have a fantastic relationship with them all. This negative review is directly related to one individual, ANGEL CASTRO, the most disrespectful sales manager I have ever encountered. I stopped at Modesto Mazda last week and a guy by the name of Josue really sold me on the Mazda3, and we agreed to get it, and was waiting for the car to arrive. This was a cash deal and he gave me $500 incentive, and I have everything in text from the dealership. I was buying this car for my daughter and I was so excited for her, and she was as well. Car arrived Thursday the 31st, a day early and my daughter notified me. I was at work so I called the dealership and told them to get it ready. I get there and the sales rep said that his manager would not give me the $500 incentive. The manager is one of those guys that sits in an office and thinks he's above speaking with his customers. I asked the rep to have him come out and speak with me. He comes out, no greeting, no handshake, no smile, just someone that seems angry at the world and just miserable. He goes to me, we can't give you the incentive, it was quoted by mistake, the sales rep shouldn't have told you that. I said to him, since this was your guys' mistake, can you honor it? He said, no, I won't give $500 discount. I said, are you really willing to lose this deal and a customer over $500? He said yes, take it or leave it, in the most serious, and mean face. I felt so degraded sitting there, and kept thinking about how happy my daughter was waiting for this car. I said please give a minute to digest this. He gets up, turns around and whisper something to the rep as he walked away. Not a single word of sympathy. I drove down to Subaru, and paid cash for an Impreza that was $1000 more than the Mazda3, but I was treated with dignity and respect like Subaru in Modesto has always treated me. I was in total shock, and was for a few minutes in denial that I had just experienced this. ANGEL CASTRO is the epitome of a degrading experience and should never be customer facing. This was not about $500, this was about principles, respect, and relationship building, all of which ANGEL CASTRO knows nothing about. I will never ever do business with not only Mazda of Modesto, but the entire Central Valley Automotive for tolerating someone like ANGEL CASTRO. I am beyond disgusted. read more

I would PERSONALLY "suggest" that if anyone is thinking of doing business with Modesto Mazda (Modesto, Calif)....that they DON'T! I took our CX5-GT in for service and also approved that they detail the car. Short story...the car came back with a messed up Infotainment Screen...ruined!....and they deny all liability, essentially said I was a liar...but that they would offer me a "deal" to 'fix it' for about $500 and that $500 included them waiving a $200 labor charge. They absolutely refused to accept liability for damage to the screen. Service manager says that it could have been messed up somewhere else by somebody else (ABSOLUTELY NOT TRUE!!!...it was fine when we brought the car in for maintenance). I will consider my legal "options"! HERE'S THE BOTTOM LINE....Whenever anybody takes their Mazda for service or detailing or even a wash...before signing any work/repair order, be sure to have the Service Manager make a note that the Infotainment Screen is not messed up! I couldn't be more disappointed or angry! read more

Spoke with Isaac. Thank you Mazda for the complimentary carwash/oil change for healthcare/frontline workers!! We definitely needed this! read more

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My husband and I worked with Casey to purchase a new CX-90 and the experience could not have gone any better. Casey was responsive and easy to work with, and had all the paperwork ready to go when we came in to buy. All we had to do was sign and then we were on our way! His manager, Vance, handled the actual purchasing part, and was also so easy to work with. Would recommend this dealership and Casey and Vance in particular to anyone in the market for a new vehicle. read more

This was one of the fastest buying experiences I have ever had. Carmen made the process very easy and was very helpful and courteous in guiding us. She was very knowledgeable when answering any questions we had. We never felt pressured in anyway to make any decisions. We appreciate everyone at Modesto Mazda. read more

We went in for a warranty repair and the service was outstanding. We received a video at the end of the work completed and a full walk around inspection. Very cool and nicely done! read more

I honestly dont understand all the negative feedback here. I've gone here multiple times with no problems whatsoever. The staff is over the top excellent in customer service. You are greeted by Malachi at the front desk. He reviews your visit then they get to work asap. i have questions and they always had an answer. if no answer, then an alternative suggestion/solution. Give them a try, buy a Mazda (they are fun to drive! i love mine!) I will continue to get my service here, and i recommend them! Thank you Modesto Mazda! read more

Modesto Mazda - The beautiful front desk! - Car Dealers Near Me - Modesto, California

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Bought my car 3 years ago and the sales representative was awesome. Never had issues every time I called or went in person. My 2020 Mazda 3 started to say it has an airbag system malfunction so I called to see if they can fix that since it's a serious issue. It is not a wear and tear situation yet they're are charging me $185 just to inspect it since I do not have warranty for it. I know cars are going to fail but an airbag malfunction? I personally think this should be fixed no questions asked without charge. read more

the absolute worst experience of my ife. everyone who works here has their head up their you know what's. i went to have my car fixed, they didn't have the parts, they didn't know the price, they changed my tranny fluid without asking and charged me and the manager is a disrispecful thumbtack. i called to make a complaint and he hung up on me read more

I saw the positive reviews for Mazda Modesto and drove 2 hours to get there after being immensely disappointed with multiple non-professional and deceitful dealers closer to my area. I am so glad I did that! It was totally worth it. They are extremely professional and don't try to trick the customers with unnecessary fees. Everything was explained clearly and straightforwardly. I got a great deal on 2019 CX-3 grand touring. I highly recommend this dealership. The place itself appears clean and new. Thank you Angel, Destiny and Vance : ). read more

Worst customer service ever!!! Not sure how they stay in business. I dealt with David Delrio, he was very unprofessional and not willing to help whatsoever. He wasn't willing to take my offers to his manager instead he tried every high pressure tactic in the book. I asked him to take my offer to his manager and he said "I'am not trying to do that" I don't want to go back and forth, this is the price take it or leave it. Excuse me? I thought that was your job to go back and forth between customer and manager. Needless to say, I left and will never set foot in modesto mazda. Not only did they lose my business but also my family's and I have a big family! Just saying read more

Just bought my first NEW car. Josue responded to my email requesting information about buying a used car. He made me an appointment to come in and it was great! Definitely the best car buying experience I have ever had. I wanted to see used cars and I was never pushed to look at anything I didnt ask to see. Josue and Tony were completely transparent with all the information and number and super friendly. AMAZING CUSTOMER SERVICE! I ended up buying my dream car and i couldnt be happier! read more

Modesto Mazda - Car Dealers Near Me - Modesto, California

My husband and I needed a car, and we had a great experience with Josue Lopez. He worked with us, answered all our questions, and he wasn't pushy at all. We bought our very first new car, a Mazda CX-9, and we couldn't be happier. We had an awesome experience with Modesto Mazda and Josue. I'd recommend this dealership and Josue to everyone. read more

I have a new Mazda CX-30 AWD that I am enjoying very much. I had an unlucky encounter with a nail that gave me a flat tire one Friday night, so I limped home on the spare tire. Saturday morning I called Mazda in Modesto and talked to their service manager Malachi, and I asked him what I should do. He got me right in and I was lucky enough to discover that it was a simple puncture and could be repaired. So they patched the tire, returned my spare to the trunk, and got me on my way on a Saturday morning. This saved the rest of my weekend, as I certainly could not travel on that little spare tire. I call that great service, service worthy of a great review. read more

Modesto Mazda - Mazda CX-30 AWD - Car Dealers Near Me - Modesto, California

Thank you Christian Ibañes for all your help. Thanks to you I have a vehicle for my commute to work. I would of never thought that I was going to be driving this beautiful 2016 Toyota Camry. With my low bad credit I was denied at other car dealers, this is going to help my credit in the future too. I can't thank you enough, you are awesome read more

Literally the best car service I've ever experienced. A few months ago they managed to get me in super last minute, and sent me a video of my oil being changed? It was amazing. Robert (I believe?) the service manager is amazing and you can tell that trickles down to his workers. I just made another appointment with them and they were extremely polite and friendly. I dug out my old yelp account info just to make this review, that's how amazing they were! read more

Mary S. Is the best. I just bought my second car from her. She goes above and beyond!

I found a very good used car on their website and went to investigate the "out the door" price, in the finance section. That is when I discovered that they add on a $895 LoJack to the advertised price! This is one of the oldest used car salesmen's tricks. This hidden moneymaker not only increases the price but also the taxes paid. How can they get such high ratings while pulling stunts like this? They lost me as a customer. read more

Big thank you to Josue and Mary for fantastic costumer service! They were nothing short of exemplary in helping me acquire a new Mazda3, and I couldn't be more pleased read more

While I don't usually service my vehicle at the dealer, they had done a small repair for me that was quick and reasonably priced, and my car came back washed and ready to go. So when I needed an oil change, I made a "car date" for myself. I had work to get done and some time to myself, so I was excited to take my car in, throw on headphones and get some uninterrupted time to focus, after which I'd be walking out to a clean car with a fresh oil change, just in time for a weekend trip. When my car was ready 90 minutes later it was clearly still dirty. After the two weeks of rain it had that "film", ya know? While paying I noticed the car and asked "Don't you normally wash the cars as part of service?" and was told "we don't bother when it's raining." (note: it was not raining at that time) Which fine. No worries. So I asked if I could get a voucher or something to have it washed later as that was meant to be included. They called someone and took it back for a quick wash, but neglected 90% of the things they'd cleaned up at my previous service. It had now been over 2 hours and I had another appt, so I went on with my day, but noticed my service interval had been set incorrectly and would have me returning 30% sooner than my service schedule mandates. All good, I fixed it myself. Then noticed that it wasn't a mistake- the service sticker ALSO had me coming in at 5000mi vs the 7,500 outlined by factory service schedules. I called. When asked, the service desk said "yeah, they have a 7,500mi service schedule but we always set them at 5 just to be safe". Sorry, but what hazard is this avoiding? This is clearly a measure to bilk folks who aren't paying attention for extra service appointments. I had been taking to the service desk about another repair (cosmetic) that would cost around $2k, but if I can't trust them with an oil interval, how can I trust them with larger tasks? Then, today, I got definitive proof that they sold my email address (which was required to book the appointment). In all this visit cost me two extra hours and fifteen extra dollars for something I could have gotten done at Valvoline, plus the added cost of the carwash I still needed and the lost trust in the only mazda center in the area. TLDR: I spent time and money going to the dealer instead of a 15 minute oil change explicitly for the carwash and no-hassle experience and got back a dirty car with the wrong service suggestions before my info was sold. read more

I had an appointment for my car this morning because I thought I might have an issue with my alternator. I was also concerned about my brakes because of a warning light that had come on several times. I wanted a diagnostic done to make sure my car was ok. Unfortunately, I didn't get the sales guy's name, but he was so nice. He listened to me as I was explaining everything & he assured me that those things I was seeing were normal & nothing to be concerned about. He could have charged me the fee to check it out, but he was so honest & awesome to deal with. I will definitely be taking my Mazda there for all my other service!!! Thank you so much read more

Josh Coon was our sales representative and he was the easiest sales person we've ever encountered. His knowledge and patience was outstanding. He walked me through all the bells and whistles and new technology with ease. The entire process was made simple and easy to understand with him by our side. I love my new car and am incredibly happy I chose Modesto Mazda to purchase my new car from. I Highly recommend this dealership!! read more

Josue was so awesome! He made the whole experience so easy for me. He was quick to answer any questions I had and ultimately helped me find my new car. Whole team had great customer service. Thanks Modesto Mazda!! read more

Went in with a plan and came out with a great deal and great car! Carmen and Tony were amazing, made the experience very smooth. Definitely recommend for anyone needing to purchase a car thank you Carmen and Tony!! read more

I needed a new car and with the current market, it had been hard to find a sedan. I called Modesto Mazda and out of luck they had some come in same day. Josue is the best sales rep I have had the pleasure of working with. I have boughten cars from 5 different dealers in the past. All in different areas, Modesto, Los Angeles, Bay Area, etc. but Josue has hands down been the most helpful. Josue generates a welcoming environment. Do yourself a favor and get your next car with him! read more

David is an amazing salesman at this Mazda. He is knowledgeable and is quite nice to talk to and not pushy, which helped me make the decision to purchase my car here. David helped make the right price and deal for my family with the right car, too. This Mazda is the dealership I took my car to previously for service, so I knew the service was great already. I've never had to deal with the finance department, but Angel is the only one I would work with... I'll leave it at that. All in all, go see David at Modesto Mazda for your next car. You won't be pushed and you'll walk out happy. read more

These guys are amazing. !!! Shout out to elijah and josue for helping me out... I was doing a trade in and they were so helpful to really get me into my budget for the car that I wanted... elijah was so patient with me and very attentive and josue was able to help me close the deal and he was so helpful in helping get my payments just a little lower and to answer all my questions I had... I would definitely by any car from here just by my experience that I had with these guys!! Thank you so much read more

Had an absolutely amazing experience here. I was nervous about getting a new car & Josh helped me so much and was incredibly friendly & helpful. Definitely recommend! read more

The team at Modesto Mazda is amazing. I went in over 4th of July weekend with the end of my lease in sight and inquired about all of my options and that is exactly what Josh helped me with. He listened to what I liked and wanted and showed me what they had and I fell in love with the 2019 Mazda CX-5 (my previous lease was a 2016 Mazda CX-5 but they've made a lot of upgrades in the last 3 years). Josh and the team worked with me to find a price I was comfortable with and the overall process was extremely smooth and painless. I never felt pushed into any decision. Josh even stayed late (after they closed) to show me all the features of my new car. The dealership itself is brand new and super clean. I would 100% recommend going here. Thank you so much for your amazing service Modesto Mazda! read more

I took my car here for a oil change. They charged me 65.99 because they say they automatically performed regular checks to make sure everything is working properly. I was okay with it, since I was just happy to have a Mazda dealership service in Modesto. I waited for over an hour at the waiting area with no update, when I finally walked up to the guy Malachi at the front desk and asked how much longer he said the car has been ready and he was going to update me that they are washing it but he was busy. I was okay with it, I understand if they are short staff. He than started listing things he said there mechanic said that needed to be done, I said okay until he said " also the mechanic said your AC is not working " I cut him off and tell him that's wrong because my AC was working just fine when I dropped off my car. I got in my car and my AC wasn't working at all, like not working not even on no air blowing period!!. I told Malachi who was the front desk, he drove my car than came back and said the AC isn't working and he's master mechanic said it wasn't working . I told him that is a lie because my AC was working when I dropped it off and it was working when he's mechanics drove it into there service area so someone is lying. Malachi kept telling me that the person who worked in my car was there master mechanic and he's been a mechanic for years and he knows he didn't even touch my AC. He than continue to offer what he apparently thought was a favor to me, is that I pay them an additional $140 for them to run a diagnostic on my AC to see what's wrong. It was that point I lost it, I argued and I made a scene to the point where Malachi called his manager. After allegedly speaking to his manager, Malachi came back and tells me he's manager said they can see what's wrong with my AC and AGAIN, he made us seem like he was doing me a favor. Like it wasn't there fault. Not even 10 minutes of me waiting another gentleman came back and hand me my car keys. He told me that earlier when they were doing regular check on my car , they accidentally unplugged the wire connected to my AC which caused the AC to not work. But the re plugged it back and my AC is working just fine now. He apologized for the mistake. I got my keys and was walking out and I hear Malachi say " Have a good day". Like he wasn't earlier trying to convince me that it wasn't there fault my AC wasn't working and I need to pay $140. Now even though my AC was fixed and I do appreciate the guy who gave me my key apologizing for the mistake and then correcting the mistake. What doesn't sit well with me, is that I had to argue, raised my voice and create a scene for them to agree to check what happened to my AC. If I hadn't created a scene, I would have to pay an additional $140 for them to run a diagnostic on my AC that they caused to not work. Obviously after reading this you know I will never go back to this place. That day was my first and last. Worst service and they came off as money hungry and untrustworthy. read more

Terrible experience, my wife and went in on Saturday ready to purchase a vehicle. Her vehicle was appraised and we provided all the information needed to run financing. Their salesman Abraham lied to us multiple times throughout the weekend. First he said they found the vehicle my wife wanted and were initiating a transfer. Second he said they ran financing and were calling the banks. On Monday, Memorial Day he said the vehicle was ours and that on Tuesday the next day our deal would be done. Well we receive a call on Tuesday from the manager asking if we are ready to start the process of purchasing the vehicle. Abraham lied to us and did not initiate anything. The vehicle transfer was not initiated nor had they found the vehicle. Even with the okay to run financing, nothing was initiated. The salesperson lacked communication and honesty. We ended up purchasing from Tracy Mazda, they provided exceptional communication and had the vehicle in stock. We will not be returning to Modesto Mazda. read more

I went to Modesto Mazda looking around. The next thing I knew I was driving off in a brand new CX-5. The staff and everyone is very welcoming. I worked with Josh Coon, he and everyone else was amazing. I used to own a Mazda years ago and was very happy with the service I received. Years later still the same service and great people working for the company. Highly recommend Modesto Mazda and working with everyone. read more