Mini U Storage

4.2 (10 reviews)

Self Storage

Closed • 9:00 am - 6:00 pm

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Mini U Storage - Waiting on a response from Dahn Corp. Your contract says they can destroy your stuff n not pay? - Self Storage Near Me - Herndon, Virginia

Mini U Storage - Please have someone from Dahn Corp call me. This should not be sold to children. - Self Storage Near Me - Herndon, Virginia

Mini U Storage - The Gargoyle Owl - Self Storage Near Me - Herndon, Virginia

Mini U Storage - Always clean and neat premises. - Self Storage Near Me - Herndon, Virginia

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Recommended Reviews - Mini U Storage

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Kristin P.

1 year ago

Great Experience! I am very impressed with them! Clean, easy to navigate and Melissa is very helpful, nice and just made the whole experience easy! Highly recommend. read more

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Skip S.

5 years ago

All of the staff members of the Mini U Storage location near Chantilly at 13721 Wall Rd, Herndon, VA 20171 are and have always been very helpful over the years in supporting my long and short term storage needs. From providing me with cost saving options to helping me keep my payment account current -- they are great! read more

Mini U Storage - Self Storage Near Me - Herndon, Virginia

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Michael L.

5 years ago

We had an issue with access and John quickly went above and beyond to resolve it and update our contract, while also following Covid safety protocols. Amazing customer service read more

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Gladys R.

7 years ago

MiniU Storage staff were awesome today when I stopped by. John was very thorough in covering all my questions, explaining how things worked, and making sure I was satisfied with my plan. Douglas was very helpful. The place was clean, the location convenient, and the staff welcoming. read more

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Kime W.

8 years ago

I wanted to leave a review for Jesse at the Herndon/Chantilly location. She helped me check in today and went above and beyond to assist me in the process. I had a delivery arrive at the location before I could get there from work. I'm a doctor. So it is difficult to leave the office on time when patients are still needing to be seen. Jesse ensured the delivery was still able to be made and handled my online reservation smoothly and efficiently. She answered all of my questions and was so patient and friendly throughout, even helping me with an additional last minute reservation. Her professionalism is something I look for in staff in my own business. If I could give her 10 stars, I would! read more

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Liz A.

10 years ago

This location is the best storage unit I have ever used. The staff especially are THE nicest folks in all of northern Virginia. They've been incredibly helpful and kind through my whole process of moving my belongings into storage. They are also the most adorable place around and I love that they provide the free truck. I have zero complaints! read more

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John S.

196

8 years ago

I have used Mini U for a few years. Staff has always been great. Recently my door jammed and Jesse was able to get the door fixed same day. She blocked the opening with a van, and after the door was fixed, put a lock on it. Her responsiveness was just outstanding. The locker is weather tight, and easily accessed. There is a ton of room in mine. I checked rates in other locations and they were the best of any local storage facility. It's also next to a large CIA complex with thousands of CIA employees and contractors, so there's a lot of security in the area. They don't patrol Mini U, but they do patrol the roads around it. It's about as safe an area as you are going to find. Highly recommended. read more

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Farhad G.

9 years ago

I wish I could give a rating of no stars. Called a week in advance to set up storage unit and moving truck for vacating my apartment. I call the night before to verify everything is ready and they have nothing on file. The so called "manager" did nothing to help and then asked me if I still wanted to reserve a storage unit even though they have no trucks. They charged my credit card the day I called (a week ago) even though they saved nothing for me or did anything. The "manager" wouldn't answer his phone so had to leave multiple voicemails to get my money back. read more

Business owner information

Michelle M.

We would like to apologize for the confusion for the truck rental.…

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Nina B.

108

10 years ago

Had a great experience with them and they are also one of the most affordable storages in the area that provide all sorts of discounts and a moving truck free of charge. read more

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Sherryl D.

7 years ago

When we booked a unit at this location, we were told that the units all had climate control. They do not. We were never told that we had to supply our own lock so we had to go out and do that while our movers were waiting and we were paying them. When I went in to pay for the first month, it asked for a Gate code which I do not have. I called the office and supplied them with my name, unit number and move in date, requesting the gate code. They refused to provide this saying that it was given to us on a card when we moved in. Apparently in the chaos of moving, that card was lost or misplaced. The extremely rude people working at this location adamantly refused to help me and said that I had to come in to the location to get the code. That it could not be given over the phone. I suggested texting it, understanding the need for security. They refused and said that I would have to come in to get the code. I would NOT recommend using this company. read more

Business owner information

Michelle M.

Thank you for letting us know about your experience. We try to…

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More info about Mini U Storage

13721 Wall Rd
Herndon, VA 20171
Directions
(703) 471-4450
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https://www.miniustorage.com

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Does Mini U Storage take credit cards?

Yes, Mini U Storage takes credit cards.

From the Business

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At Mini U Storage on Chantilly, in Herndon VA, our highly experienced team quickly responds to assist you through the moving process, from helping you select the right storage to purchasing packing and moving supplies to accomplish the move. We're here to help make a stressful situation smoother by providing excellent customer service. Check out our available units below to reserve or rent.

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Review Highlights - Mini U Storage

“Jesse ensured the delivery was still able to be made and handled my online reservation smoothly and efficiently.”

Mentioned in 2 reviews

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I recently visited this location to rent a new, larger unit. I had the pleasure of meeting Jeslyn…read moreRuiz, the property manager, and Mia, the district manager. Managers such as Jeslyn and Mia are what make Public Storage #1 in the industry, and it is this level of management and of course the quality of the property that has made me a very happy customer at this location for nearly 30 years, since 1996. Thank you Public Storage! John

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3.1

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The definition of bait and switch. There is no mention of an introductory price but after 3 months…read morethey tried to double my rent. Sent the change so I don't have 30 days to reply. The location is absolutely not temp Controlled. They may have a fan somewhere in the building but the unit gets almost as hot as outside. My wife was going to use my unit until she found mouse droppings in it. A lot of mouse droppings. So not only are they dishonest about price and unit condition, they also have mice. Absolutely awful. Look somewhere else and don't believe the paid for reviews. This place is awful.

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I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

Extra Space Storage

4.5

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Prince Movers

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so online says 5 o'clock and it's the second or third time I've been there and they've already got…read morethe gate closed at 4:50 if you're gonna close 15 minutes early stated on the Internet or stated on your website so that people don't try to get there before five and then get shut down because you guys wanna leave early Friday night which is cool. We all like to leave early but other people have a job to do.

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Shannon B.

3 years ago

I rarely set fire to places anymore but when I do, I know exactly where to store all the spoils of my plundering. The staff there is compassionate, discrete and vigilant to assist their patrons. The facility itself, guarded by a gargoyle owl, is the perfect rendering of the shared ethereal backroom amalgamations of our collective understanding of reality. It is easy to follow the phantom steps echoing on the other side of the veil, and knowing that liminal space is conflicting with our shared consciousness makes the noise stop. With hours that accommodate any schedule, Mini U Storage makes the task of dissecting the remnants of my failed marriage(s) a nocturnal pleasure with minimal questions. Additionally, there is a Chic-Fil-A down the street which is nice. read more

Stephanie S.

5 years ago

This wonderful jewel is located directly across the street from where I live. I walked in one day to get leasing information and Jessy was the person that helped me. Her customer service was so great, I went back and rented a unit. She gave me so much useful information, it made my entire move go smoothly. I am new to this area, so she was very helpful. Take my advice, rent from these wonderful people. I found out later she was the manager. Then another wonderful person gave me great customer service. I later found out she was the assistant manager. I also had some spectacular service from the other people that work there. Rent from Mini Ustorage! I love this place A Happy Camper! read more

Mary Jane M.

7 years ago

What a find! Not only was the price right--so was absolutely everything else, from the first phone call all the way through to locking the door on the immaculate storage "garage." Staff could not have been more helpful, more friendly, more explicit about procedures. AND they recommended movers (Mega Men) who arrived on time (2 minutes early, even!), got to work immediately, wasted no time at all, and, amazingly, seemed to enjoy what they were doing! Overall, no exceptions, the experience was a delight. read more

Jason M.

6 years ago

Mini U Storage is a top notch operation. This has got to be the friendliest business I have ever been to. I have never, ever seen anyone in a bad mood, act unkind, be unprofessional, or anything other than the caring, true professionals they all are. Jesse is amazing and I bonded with her from day 1. Frankly, I wish I had more stuff to store just to find an excuse to go more. I simply cannot write enough good things about the amazing customer service which is Mini U Storage. Simply the Best! read more

John L.

5 years ago

The young women that has helped us the last couple of times we were there has been incredible. She is professional, friendly, and all the other aspects of good customer service that seemed to be lost these days. I have had multiple storage lockers with them for years. I have used storage lockers for a couple of decades. I have stayed there for years because they have been the best I have ever worked with and the current management has been the best. I would recommend them to anybody. read more

Kathy Y.

6 years ago

We were very impressed with the professionalism and knowledge of the front desk ladies. They were extremely helpful and kindly showed us around the premises to see the options available to us. They expedited the paperwork and had our unit ready for move in within minutes of signing the papers. This is a very clean facility, with impeccably clean restrooms available, and bottles of water available upon request for those who forget to stay hydrated. read more

Robin F.

7 years ago

I'm so pleased I selected Mini U Storage in Herndon to store my items. Jessie was helpful, courteous, professional and efficient...I couldn't have been treated any better. Kia was also so helpful and a pleasure to work with...outstanding staff! The storage units are very clean and I appreciate having shelving I can use within the unit. I definitely highly recommend this facility for storing your belongings. read more

Brian M.

155

6 years ago

I didn't except for me and my wife's day to be made when we walked in the office. The two ladies behind the counter were such a delight! So kind and willing to help and full of the perfect amount of humor and sarcasm that it was a great experience! I highly highly recommend that you give them your business. They are also offering amazing deals at the moment! Check them out and show them some love!! -Brian read more

Mhd Nour A.

7 years ago

I arrived a few minutes before the office closure time on a Sunday and they still took the time to process my application, show the unit and finalize everything, awesome customer service (shoutout to Shakia!), clean facility and great prices. I think that all of the units are on the ground level (you can park your car just next to your unit and no need for an elevator) read more

A E.

7 years ago

Some very friendly staff here. Jessie is so sweet, and Kia is, too. Prices are very good, and they are very, very helpful. I had to store some stuff here and I know I have made the right Choice. Highly recommended to all of you who are need of storages. You may say storage is just storage, but until you have met this pair, you will say different! read more

Don M.

402

7 years ago

This is the best place to store your things and at a reasonable price! The Ladies there are so helpful and will really look into given you the best possible rate around! No more need to go from place to place to get the best deal....You found it!!! They treat you like Family! I highly recommend checking out Mini U Storage...tell them I sent you! read more

Christopher S.

10 years ago

Tremendous Experience! Rick and Joan were super friendly and helpful. We initially rented a 5x10 unit, and once we loaded the truck, realized it wouldn't fit in a 5x10. They got us into a great 10x10 instead, with not even a blink! Great facility, great units, and great staff! I will recommend this place to all of my friends! :) read more

Rogers K.

6 years ago

I purchased a vehicle storage unit and the staff Jesse and John showed exceptional customer service. They were very knowledgeable, professional and answered all my questions. The unit I received was just perfect for my corvette. This place offer discounts so be sure and give Mini U Storage a try. read more

R H.

6 years ago

The facilities at MiniU Storage in Herndon are great: convenient from Rt 28, gated + drive up access. Jessy, the Manager, is awesome - she's friendly, smart, thorough, and client-oriented - you won't find better service anywhere! Plus they have a truck on-site you can rent if needed. read more

Hassim E.

5 years ago

I came in needing a storage space and I was greeted and helped right away. Kia and Jessy really were great, they got me in and out with no problems. Very helpful to me. I recommend this place to be your 1st stop for a storage unit. 100% excellent and stellar service. read more

Dorothy S.

5 years ago

Vinny and John were awesome. They were so helpful and explained everything. They took the time to show me various units to ensure I was happy with the unit I chose. They were so friendly and professional. I definitely recommend this location. read more

Annie C.

5 years ago

EXCELLENT!!!! Customer service, the ladies up at the counter are very knowledgeable and prompt to answer my questions. Personable and professional staff. I commend this storage place for any of your storage needs. Chantilly location. read more

Michael B.

6 years ago

This facility is always kept impeccably clean. The pricing is the best in the area. The location is quite convenient. The staff here is wonderful. They are always helpful and professional. read more

Kris M.

7 years ago

Good start for first time storage unit users! Friendly staff, clean unit and facility, and competitive prices. We are very pleased so far with service and access to our storage unit! read more

Darnell J.

7 years ago

Great value for the cost: unit sizes, cleanliness of units and grounds, on site moving trucks, and ease off access. I am a returning customer great location and an awesome staff!!! read more

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34 Mini U Storage reviews that are not currently recommended

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34 reviews that are not currently recommended

Mini U Storage - selfstorage - Updated August 2026

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