Great Experience! I am very impressed with them! Clean, easy to navigate and Melissa is very…read morehelpful, nice and just made the whole experience easy! Highly recommend.

All of the staff members of the Mini U Storage location near Chantilly at 13721 Wall Rd, Herndon,…read moreVA 20171 are and have always been very helpful over the years in supporting my long and short term storage needs. From providing me with cost saving options to helping me keep my payment account current -- they are great!

I rented a storage unit from CubeSmart in Ashburn, VA. but decided to move out because of their…read morelate payment policy. My unit was locked after being only 5 days past due, without any notification. This made it very difficult to access my belongings and caused unnecessary inconvenience. The facility itself was clean and secure, but the lockout policy and lack of communication caused significant issues. Anyone considering renting here should be aware of this policy before making a decision. Security Public storage is more customer-friendly and is right next door. Rosalyn Wright

Very poor customer service. The contract is designed to extort your money if you give back the unit…read moreearlier allowing the company to double dip on patrons. The Manager of this store in particular does not care about the patrons. Take your business elsewhere. CubeSmart used to be a good company before the COVID-19 pandemic and they are constantly raising their rent now when nothing has changed. Any manager that hangs up on a customer citing they can't do anything for you when they offer promotions all the time on their website needs to be reevaluated by the corporate leaders.

I phoned Public Storage, and booked with a representative online, however, I wanted to see the…read moreunit. Jeslyn, the site's Manager (I think) is a trusted resource. She's professional, knowledgeable and was able to help me decide the best fit for what I needed. I was in and out of the facility because she understood how to assist me. Jeslyn, hopefully you'll train others of your colleagues. Thank You, again!

I recently visited this location to rent a new, larger unit. I had the pleasure of meeting Jeslyn…read moreRuiz, the property manager, and Mia, the district manager. Managers such as Jeslyn and Mia are what make Public Storage #1 in the industry, and it is this level of management and of course the quality of the property that has made me a very happy customer at this location for nearly 30 years, since 1996. Thank you Public Storage! John

The definition of bait and switch. There is no mention of an introductory price but after 3 months…read morethey tried to double my rent. Sent the change so I don't have 30 days to reply. The location is absolutely not temp Controlled. They may have a fan somewhere in the building but the unit gets almost as hot as outside. My wife was going to use my unit until she found mouse droppings in it. A lot of mouse droppings. So not only are they dishonest about price and unit condition, they also have mice. Absolutely awful. Look somewhere else and don't believe the paid for reviews. This place is awful.

Had two storage spaces here in Chantilly. Management and staff are always helpful and in a good…read moremood! Enjoyed my spaces here! Thank you!

5 stars very nice and clean facility staff is very friendly would definitely recommend this storage…read morefacility to others

Beautiful facility and great customer service also very clean and organized. The property is always…read moremaintained clean and I always feel welcomed

Zach and Ivan were quick and efficient. Great service. Expert handling. A pleasure to work with.read more

Excellent service! Packed everything very efficiently. Took about four hours to move a two bedroom…read moreapartment. They took care of all of our boxes and furniture so nothing got damaged and everything ended up in the right spot. José and Dago did a great job! Definitely recommend them.

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.