Great experience with Ian and his team at Security Public Storage in Herndon! Upfront pricing, no…read morehidden fees, and super quick to get the paperwork together. We looked at a few places in the Herndon/Reston area, and this was by far the best option. Don't hesitate!

Best storage facilities in the area. Great space, climate controlled, safe, great service both in…read moreperson and on phone.

Great Experience! I am very impressed with them! Clean, easy to navigate and Melissa is very…read morehelpful, nice and just made the whole experience easy! Highly recommend.

All of the staff members of the Mini U Storage location near Chantilly at 13721 Wall Rd, Herndon,…read moreVA 20171 are and have always been very helpful over the years in supporting my long and short term storage needs. From providing me with cost saving options to helping me keep my payment account current -- they are great!

I rented a storage unit from CubeSmart in Ashburn, VA. but decided to move out because of their…read morelate payment policy. My unit was locked after being only 5 days past due, without any notification. This made it very difficult to access my belongings and caused unnecessary inconvenience. The facility itself was clean and secure, but the lockout policy and lack of communication caused significant issues. Anyone considering renting here should be aware of this policy before making a decision. Security Public storage is more customer-friendly and is right next door. Rosalyn Wright

Very poor customer service. The contract is designed to extort your money if you give back the unit…read moreearlier allowing the company to double dip on patrons. The Manager of this store in particular does not care about the patrons. Take your business elsewhere. CubeSmart used to be a good company before the COVID-19 pandemic and they are constantly raising their rent now when nothing has changed. Any manager that hangs up on a customer citing they can't do anything for you when they offer promotions all the time on their website needs to be reevaluated by the corporate leaders.

I phoned Public Storage, and booked with a representative online, however, I wanted to see the…read moreunit. Jeslyn, the site's Manager (I think) is a trusted resource. She's professional, knowledgeable and was able to help me decide the best fit for what I needed. I was in and out of the facility because she understood how to assist me. Jeslyn, hopefully you'll train others of your colleagues. Thank You, again!

If I could give 0 stars I would. I've been trying to access a very expensive interior unit that I…read morerent for WEEKS but lost a key. I'm currently and very unfortunately renting multiple units. I cannot ever find anyone working nor does anyone answer the phone. I'm livid. They also have a HORRIBLE corporate customer service. The whole company is trash and will never get my business again. I will be sure to let anyone and everyone know of my experience. Please RUN, don't walk, in a direction of literally ANY other storage company for your storage needs. HORRIBLE.

I stored household goods for a number of years at Extra Space' Centreville Road locations. I…read morereturned over the weekend. The two young men at the front desk were just the type of guys a company needs. Polite, professional, and showing true interest in the customer. I cannot reiterate enough how well managed this place is. On this occasion no space of the type I needed was available. Proactively one of the guys called the nearest Extra Space to check if they could help me. While he called his colleague chatted with me. Early 20s I suspect, but with professional skills way beyond their ages. HIGHLY RECOMMENDED!!

The definition of bait and switch. There is no mention of an introductory price but after 3 months…read morethey tried to double my rent. Sent the change so I don't have 30 days to reply. The location is absolutely not temp Controlled. They may have a fan somewhere in the building but the unit gets almost as hot as outside. My wife was going to use my unit until she found mouse droppings in it. A lot of mouse droppings. So not only are they dishonest about price and unit condition, they also have mice. Absolutely awful. Look somewhere else and don't believe the paid for reviews. This place is awful.

5 stars very nice and clean facility staff is very friendly would definitely recommend this storage…read morefacility to others

Beautiful facility and great customer service also very clean and organized. The property is always…read moremaintained clean and I always feel welcomed

Oscar Ivan and Vladimir moved me from to DC to Maryland and did an amazing job moving everything…read morequickly and efficiently. Took care of our furniture and equipment with amazing care and would recommend they to move us in the future!

Super smooth process from start to finish. They stayed on top of the request but weren't pushy…read moreabout it which made feel supported. On the day of the move, they came on the early end of the window and got the whole job done in 3 hours (it was just a one bedroom!). Oscar and Ivan were the crew and went above and beyond to make my experience as easy as possible. They had a great system and all my items were safe. Would rec them again for DC moves!

After going through a pretty traumatic break up and having to move unexpectedly, I immediately…read morecontacted Bookstore Movers through Yelp. I had had a great experience with them just last year when I last moved and knew they'd be able to get the job done again. My project was immediately responded to and they were able to help me move two weeks later on their soonest available date. The three movers, Pat, Renaldo, and Kevin were incredible. Communication leading up to the move and theday of was great. They were able to move all my large furniture within 2 hours. Everything was wrapped carefully and efficiently. They were kind and thoughtful, helping me make adjustments to the furniture layout once we got to the destination. Their positivity through one of the hardest situations I've ever gone through was much-needed and made me feel confident in entering this next chapter. I even had a last minute change to the destination (originally everything was going into storage but I ended up finding an apartment just in time), and the professionalism and patience from the entire Bookstore team through this change was excellent. Pricing was reasonable yet again and came out to about $500 (excluding tip) for the truck fee and moving of 16 large items. Thank you Bookstore Movers for helping me when I needed it most!

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

I had an awesome experience so far here at extra space storage in Herndon. I was able to get a good…read moresized unit for a great price and easily reserve it online. Anjelica is amazing and attentive with a high sense of pride in her work and customer service orientation. She made sure to explain everything to me in detail and also got me a really great unit closest one available to the door. She really keeps things clean and orderly. I've never seen a cleaner, more organized storage place. I feel like my stuff is safe and cared for here!

Yet again another update. After a couple of negative reviews…read morethey finally reached out to me and tried to work with me. I appreciate the fact they contacted me, hence the three stars. I'll most likely be back to higher or lower their star rating... we'll see.