Great Experience! I am very impressed with them! Clean, easy to navigate and Melissa is very…read morehelpful, nice and just made the whole experience easy! Highly recommend.

All of the staff members of the Mini U Storage location near Chantilly at 13721 Wall Rd, Herndon,…read moreVA 20171 are and have always been very helpful over the years in supporting my long and short term storage needs. From providing me with cost saving options to helping me keep my payment account current -- they are great!

Schedules an appt Saturday am to see the units for myself. Ram was very helpful and answered all…read morequestions and concerns that I had. Ended up renting a unit the same day. Ram made the entire process very easy. Clean facility and live the convenience of their app. Getting in an out without having to punch in the code and paying thru the app is so helpful. I've read low ratings due to rent going up, etc. For now, 5 stars. If anything unpleasant happens, hope not, I will definitely update this review. I depend on yelp reviews for pretty much everything and take them into consideration prior to making a decision.

I have been renting the same unit since 2020 and my rent has quadrupled (4 times the price I…read moreinitially rented the 10 x 10 unit for)...I can't even tell you how many times they have raised the rent...It's every 6 months. This last time has pushed me over the edge. They did lower my rent one time because my next door neighbor was paying $150/month. I've had it and am leaving at the end of the month. Instead of gouging your "good" tenants...you might want to try lowering their rent so they will stay longer. I've spoken to the people working there...they agree...it's horrible. I would never rent from them again.

I phoned Public Storage, and booked with a representative online, however, I wanted to see the…read moreunit. Jeslyn, the site's Manager (I think) is a trusted resource. She's professional, knowledgeable and was able to help me decide the best fit for what I needed. I was in and out of the facility because she understood how to assist me. Jeslyn, hopefully you'll train others of your colleagues. Thank You, again!

I recently visited this location to rent a new, larger unit. I had the pleasure of meeting Jeslyn…read moreRuiz, the property manager, and Mia, the district manager. Managers such as Jeslyn and Mia are what make Public Storage #1 in the industry, and it is this level of management and of course the quality of the property that has made me a very happy customer at this location for nearly 30 years, since 1996. Thank you Public Storage! John

Had two storage spaces here in Chantilly. Management and staff are always helpful and in a good…read moremood! Enjoyed my spaces here! Thank you!

As they promised no hidden fee, same price for1 year contract seemed like it is a lie! I called the…read moreoffice several times and the manager no where can be found. They said manager will call back and it never happened! Be aware with what they said!

5 stars very nice and clean facility staff is very friendly would definitely recommend this storage…read morefacility to others

Beautiful facility and great customer service also very clean and organized. The property is always…read moremaintained clean and I always feel welcomed

I submitted the claim for the 60 cents per pound like a week ago or so, then left the last review…read more I just got a call from Eugene, the owner of the business. It was pretty pleasant overall. He apologized for all the inconvenience and gave some of the reasoning as to why the delay had happened, all of which was fair. He addressed more of my concerns in my original review. From what I understood, the carriers are third-party, so they can't really control delays. He understood my frustration about the refund being only about $24 and asked how much would I think is fair. I said $200. He said that's completely fair and ended up zelling me the money right after the phone call. Obviously the move itself was a bit frustrating, but this I think more than made up for it and it was super validating feeling like he understood where I was coming from. Overall, I'm pretty happy with the conversation and the resolution.

Oscar was wonderful, if it weren't for him I would be very uncertain about this company…read more We had a long distance move, four random hired hands ( not employees) showed up to our home to load ( they did a great job). We were told that there may be people to help in the next state or there may not be, it could just be Oscar unloading the 26' truck himself. Seems like they pulled two guys off the street to help unload. They were clearly not as experienced as the first guys were, nor arrived dressed like they were ready to unload a truck. The one said he twisted his ankle but also had unlaced loose tennis shoes on... They go off hoping they can find someone in the next state to unload the truck with them. When reserving with Yuriy he said there would be three guys loading, traveling and unloading. That's not the case. But it's what he sold the cost of it all on, he said they were barely making money from the move by the time the three guys traveled and stayed for possibly up to two nights- three total day move. I had another quote at $4500 but Yuiry said there would be no way because of the above mentioned reason. Not the case at all. The move took two days, one night stay. Yuriy was meh, he's a sales guy so that's expected. The move was $6K, I hope they compensated Oscar fairly for all the work he did. I'm only doing this review because Oscar was really great to work with. The company's process seemed sketchy.

I had put a post on reddit asking for suggestions for movers in the area and Bookstore Movers was…read morerecommended by almost every person who responded. Patrick and his crew, Renaldo, Nitua, Gerand and Kevin, exceeded the already high expectations I had based upon the reviews. I will happily recommend Bookstore to family and friends and will never use another moving company. Their strength, kindness, commitment and pride in their job and the company, organization, efficiency as a crew (this was amazing to watch- they just flowed as a team of 5 and Patrick was an excellent leader!), was consitent and apparent throughout the entire time they spent with us. I really can't say enough good things about the experience and hope to work with them again when we hopefully buy a place and move in the next couple of years. The price was also incredibly fair, worth every penny for their first-rate and professional work and incredibly pleasant dispositions, just a really great group of guys!

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

I am a first time storage unit renter, and I hate to admit it, but the reason I originally chose…read morethis facility because it had the best price value of the options I was considering. I feel very lucky to have chosen Extra Space Storage (ESS) in Herndon because the customer service is OUTSTANDING. On the day I went in to sign my contract, I actually ended up standing in there just chatting with the staff for a while after contract signing was finished. They are all very personable and knowledgeable. I had all of my questions answered and felt very confident that if i had any questions or concerns at anytime, someone would be available to answer them. I think these days, good customer service is hard to come by, and ESS in Herndon deserves a ton of praise. In regards to the facility itself, I don't have anything to really compare it to. I have the 5x10 unit, which perfectly fits the contents of my DC apartment. It is easy for me to just swing my the unit to add or remove items at any time, and moving everything into the unit was easy as well. Being a young woman, I also feel very safe coming and going to the facility at any time of day, which I also think is a very important thing.

I had an awesome experience so far here at extra space storage in Herndon. I was able to get a good…read moresized unit for a great price and easily reserve it online. Anjelica is amazing and attentive with a high sense of pride in her work and customer service orientation. She made sure to explain everything to me in detail and also got me a really great unit closest one available to the door. She really keeps things clean and orderly. I've never seen a cleaner, more organized storage place. I feel like my stuff is safe and cared for here!