I stored my car with Storage sense for the winter. It was a small space, but luckily, an even…read moresmaller car. Storage sense's monthly price was at least $100/month less than anywhere close. But what really made this place special is its assistant manager, Aspen Rose. Not only did he go out of his way to make the entire process simple, but he helped me get the measurements right beforehand, and get the car squeezed into a snug space. Registration and checking were quick and painless. Likewise, retrieving the car and closing out the account were quick and painless. And it was great to greet Aspen again. He and storage sense are what all service business should strive for.

Moving my mom and grandma from KY to VA. I paid online and the texts messages for access, storage…read moreeverything was on point. I didn't have to call anyone... Smooth process!!!

Great place to leave ur home stuff. I love the customer service Brandy game me . I recommend to…read moreeveryone. Rob A.

I have been a customer for many years. Joanna Cabanilla is the best manager I have come across at…read moreExtra Storage Space. Personable, supportive and really positive. Initially, I was apprehensive leaving my name and unit number because of the previous manager. However, as soon as I spoke with Joanna-- the new manager, my nerves calmed down. Joanna needs to be the person who trains other managers and assistant managers. I have had multiple units at Extra Storage and other companies. Hands down, Joanna is the best manager. Thank you for your support. I truly appreciate your professionalism and support.

Timothy, a well mannered young man, was fantastic: informative, helpful, and knowledgeable. He…read moreassisted me with my unit rental from start to finish. The property was very well kept and the A/C was blowing when we viewed available units. The covered carport for loading and unloading is a great feature, and I like the security of the facility. The only negative i experienced was heresay from another tenant who stated he was moving out of his unit because ever since the new manager started working there, he has checked on his unit to find 90 degree temperatures in and around his "climate controlled" storage unit. And he wasn't happy about that. Max temp is supposed to be 80 at this facility. Temps were good when I was there.

My monthly rent after four years has gone from $89 per month to $225 per month per month as of…read moretoday. I was just notified of this by email. I am consumed with anger over this blatant price-gouging. Have their costs risen over 200% in four years? Of course not - they produce nothing, they don't buy any raw materials, they have a skeleton staff, etc. Not just the worst storage facility, but the worst business of any kind I've ever transacted business with.

Great customer service, easy in and out, dolly available, very clean spaces, you feel safe while…read moredoing your business there. Highly recommended.

5 stars for the awesome onsite manager, and 2 stars for the unscrupulous, shyster of a company. The…read moremanager is professional, courteous, and patient which is noteworthy because his job can't be easy. The company over all is not the best. It's a money grab for them; service of any kind factors in little if at all with them, the payment app doesn't work, requiring you to use a AI service by phone which charges $1.95 to process your payment. This is not ethical. Their lack of competitive pricing evidences motive. Good thing the onsite manager provides a quality, customer experience and keeps the place is clean, and well maintained. The gate was broken each time I visited, but his job is to report it to the An unethical, unscrupulous owners who do nothing to remedy. I CANNOT RECOMMEND and WILL NOT USE AGAIN.

nice convenient clean facility. Price did go up more that I expected after the initial period so…read morewill have to see how the price changes in the future.

I have been trying to get the roof fixed in our unit since October. No one will call.ypu back from…read morepublic storage. I have request that the district manager to call me back. They tell me that they don't have control over the company that does the repairs. They get there money every month but don't care about the people or the property they are storing there. I have called again today and they tell me they send and email to their manager and the district manager and they just don't care.

i think a class action suit needs to be started!!!! and id be more than willing to start it!!!!…read more i rented a unit for almost 7 years, made payments online (one which didnt go through because of their crappy service). put a lien on my unit worth at least $10,000 and sold it at auction for $200!!!! it was auctioned 12/24....day before christmas!!! my sister and i tried and tried and tried to make a payment but of course couldnt get through to anyone #1. oh, now they no longer support my ps app #2 whenever i talk to customer service they are no help #3 who is being tipped off to bid on these units??? $200!!!!!???? bull sh!!!!!! i am not going to let this go!!!!! i am searching with my lawyer through the pw county records to find out what is going on

Amazing. I have never used one of these, and I honestly thought the process would be long, but I…read morewas able to rent a storage in less than 10 mimutes. Everything was self explanatory and easy. The price is amazing, no complains.

Literally the worst company I've ever encountered! I have…read morebeen unable to access my storage for days, even though I've paid my bill for the month. This company provided me with lock and for some reason it got stuck and wouldn't open. I told by the person working that he would get someone to cut the lock asap. It's been 4 days and the lock still hasn't been cut. I was trying to move out at the end of this month, but it is obvious that this company is waiting to cut the lock for the beginning of the month so they can get more money out of me. I even call customer service and was very unsatisfied with their professionalism. The person explained only one person cuts the locks and that they're busy, and that I'm still expected to pay rent on a storage unit I haven't been able to access. This is absurd. If you can, avoid this toxic company like the plague!!!

They only had one representative who left and stepped out for nearly 15 minutes, several customers…read moreawaiting and then instructed to do a mobile App phone check in and it's 12:06 p.m. and still no call from CSR. Bad customer service and worst contact center support online team. And the worst part of it is that they had a pickup truck on their parking lot but it was down and unserviceable.

Rental choices were decent, they had what we wanted…read more Rental was clean. Cab was in good shape. Attendant was a bit short with my wife when she came alone to pick up the rental pickup. When I came with her to return the rental the service was a bit cold but same guy didn't give attitude this time. (My wife is a sweetie and while she asks a lot of questions, she is so nice and doesn't deserve attitude)

Best customer service ever , Carrie was extremely helpful ,…read moreshe answer all my questions

Very nice, professional, clean, and affordable. Speak to Brian. The locks are pricey at $20 so go…read moreto Walmart first but other than that this place is very nice.

I had Potomac pack and move me and they were phenomenal. I've never had a moving company pack and…read moremove me with such care. Fernando was my crew chief on both days and you should definitely request him because he was so thorough and thoughtful. He even made sure my furniture was placed in the exact spot I wanted it. The entire crew on both days was great. I highly recommend!

The service I got was great. The movers were fast, careful and efficient. I couldn't have asked…read morefor more.