Jaquay R.

Great experience with service and team. The spa is beautifully decorated. Attending the one year anniversary was really cool. They had a complimentary charcuterie board, sweet treats and cocktails. Everyone on the team was amazing especially my nail tech Ly who did a great job on my pedicure.

Michelle D.

This place is a nail salon heaven! It's massive! I was only in one room and there are about 5-6 others! The color selection, the service, the atmosphere, the attention to detail. All of it is awesome. This is definitely a higher end nail salon. The price was about $10 more than what I normally pay and every little thing was extra. I found this place in a jam and decided to check it out. Definitely they can get you in, there are tons of employees, you will not wait. But this will not be my regular nail salon, just too pricey for what's out there. Great experience though! Would be awesome for a mani/pedi party.

I went in to Milano late last week, giving it a second "first experience" after 6 months. I clearly showed the check-in guy a photo of the exact shape and style I wanted and was assured they would "find someone with the expertise." When the tech saw it, I was told, "Too easy, too easy." That confidence was not reflected in the service. My nails were forcibly popped off instead of properly soaked; careless and rushed. The tech claimed expertise in stiletto shaping, yet the final result said otherwise. I was spoken to as if I were unfamiliar with a shape I've worn for 13 years. I ended up with multiple cuticles cut from improper filing, while the undersides remained unfinished. I left with a result that didn't match my inspiration and was not informed of any repair policy. **My nails pictured, and inspiration provided.** I returned the next day to address it and was interrupted and told nothing could be done unless I paid for a new set. After leaving, I was called and offered a redo at no charge; so I came back again. Third time, same set. This time, I was told I'd need to pay an additional $60 on top of the $130 already spent. After pressing, I was told if I wanted a "better" result, it would cost more. Let's be clear: the level of expertise I requested was established from the beginning and I was assured it would be met. ... Yet it wasn't, and now it's my fault, and you want more money. Apparently, this salon operates on unspoken "tiers" of quality. Never disclosed upfront. I left without a resolution unless I agreed to pay more for a standard that should have been delivered the first time. If you're looking for a place that rushes clients through and avoids accountability, this may be for you. I'll be taking my business elsewhere. And as a final note. Social media can be curated. It will never show the shortcomings or the mediocre sets that walk out of this salon.

Gabby Z.

Love coming here, everyone always does an incredible job but this time blew me away! I wanted a complex nail design and she delivered to the fullest extent!

Amanda C.

5/5 will be back and back again. Very CLEAN, friendly, and a total luxe vibe. I loved everything about this salon because it was not cramped, it was luxury, and the service was amazing. Spacious enough for several parties going on simultaneously too! My best friend and I got gel x and they were done by Vivian and Alex. They were so funny and meticulous. Really enjoyed this salon and it'll be my go to moving forward. Bonus - you get a complementary drink

Wendy M.

This was my second time having my nails done at this business. The first time I went, they lasted a little over a month, which is a lot longer than previous places I've been to. They're very professional and their salon is very clean and everyone is very friendly. It has a very positive feeling. I will definitely continue to go there.

Meagan L.

Milano spa will be my go to when visiting Phoenix. Warm environment, great customer service, quick and very happy with my nails.

Krystle R.

Love these custom nails by Mya. She was very kind and professional. She "nailed" my specific ask for these nails. The color and texture is perfection. No picture...But my pedi with white gel was fabulous as well. Thank you!

Stephanie A.

When I called to make my appointment, they quickly sent a text confirmation which was nice. Once I arrived, I was greeted at the door immediately with a smile and a welcome. They brought me to my chair and gave me warm neck pillow and asked what I would like to drink (I asked for a margarita and it was delicious). The vibe is welcoming and the staff are friendly and several people asked if I needed anything. I had a removal of my old set and had a new set and a pedi. David did my pedi and was friendly and did a great job. I like my toe nails short before I enter to get my pedi (just my preference on short nails) and most people complain that they're too short or make faces. David was the complete opposite. Very good at his services and I love the way they came out. Mimi removed my old set. I would have given 5 stars, but when I asked if she can use acetone, she stated it would take too long and continued to use another acrylic nail to remove them. It hurt but it was faster (I would have still preferred the acetone). Other than that, she did an amazing job with what I requested. If she didn't like how the design was she corrected it to ensure it looked nice. At the end of my services, she cleaned up any marking of nail polish on my skin and put on cuticle oil. I'm definitely beyond satisfied with my services and treatment, so needless to say I will be going back!

Sue S.

Well I'll be the second to rate Milano! What a great place. We were greeted by Austin. Told him we wanted Pedicures. We were seated and handed a menu of services.. We went with the Milano pedicure. Listed for $95. Today we were offered %20 off. Absolutely.. we are in. David did my pedicure. My.... Did my Husbands pedicure. We were offered beverages complimentary. Husband.. strawberry Margarita. I did Champagne. Just lovely. We were checked on every 30 mins by Austin . So attentive. One of the best pedicures I've had. Can't wait to come back.

Lisa A.

I've been coming here for a while now. Every time I get my nails done the service gets worse! I go in for the hard gel fill and now they put acrylic on me then dip when I came in to get my broken nail fixed after a week of having the set on. Never coming back.

Bryan S.

Wow! Loved this place. Very clean, friendly and felt well taken care of. Love the packages they offer for a pedicure and felt so relaxed and good when I left. Plenty of room and great chairs to relax in. This will be my go to place! Easy to book online and find appointments!