The service is always amazing here. Chi is wonderful. So talented, friendly and really fast when necessary. Highly recommend! Overall vibe is great. read more

Never go to this establishment. They have the worst customer service and the rudest employees. I came in after a long day of work. The receptionist didn't even look up from her phone, she was on a FaceTime call, with the volume all the way up. That call also continued through the entire service, which was EXTREMELY disturbing. I stated I was there for a pedicure and she pointed and the seats and said "go there" I sit down and wait, a woman comes up and points to a chair, without saying a word. I mention to her one of my nails was cracked down the center and asked her to add a small dot of acrylic onto the crack. She then proceeds to add an entire tip and FULL acrylic base to my nail. The base color she chose was a dark purple shade and she layered it on at least 5 times. So now my nail was super thick and uneven. She then asked me how I wanted it shaped, and then asked me to tell her when it's good. Not even that, but I ended up having to walk her through the entire shaping process. As I'm sitting, the receptionist then comes up and asks for my card. My service isn't even complete yet and she's asking me for payment. I ask if this is the proper time and she just said "so card?" I hand her my card and she comes back with a receipt of $81. I got an essential pedicure which is $35 and the set of gel which adds $20. Which would ultimately take my total to $55. Not $81. My nail tech was on her phone the entire time and could not communicate well with me, so that's how I ended up in this situation. The next day I called the salon and their solution was to offer me 15% off of my next visit. I asked MULTIPLE times for a full refund and they refused. I then stated I would not be returning, and the manager told me, "I am not going to argue with you, I gave you the discount" Never go to this establishment. They are rude and unprofessional. read more

Luxe Nail Bar - Nail tech on phone during my appointment. - Waxing Near Me - Phoenix, Arizona

I'm really disappointed with my experience. I came in early August and am still thinking about it.. especially because my nails are breaking from how thin they are as a result of the service I received. My nails immediately felt thin from the excessive filing that was done to remove my polish, and look unfinished with polish on my fingers and skin hanging off of my cuticle area. He was very nice and used the airbrush machine well, I'm just disappointed with my overall experience and outcome. The gentleman who did my toes did a great job. He took his time and did exactly what I asked for. read more

Luxe Nail Bar - This is how I walked out. Polish left on my thumb and around my fingers. Cuticles visibly not removed. - Waxing Near Me - Phoenix, Arizona

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Nails are cutttes, was growing out my side nail walls to keep them healthy and the person trimmed them short to make almond shape which might become an issue later on. Was on me for not speaking up. Would have appreciated that the artist take their time, but fast service is a plus for some. Fast, good quality, kind artists. read more

After looking at the reviews and photos I was excited to come here, but I was really disappointed with my service today. I did a walk in appointment, so of course I didn't expect to be seen right away. But I was told it would be a 25 minute wait. It was not at all a 25 minute wait, it was about an hour of a wait. I had asked a few times if it was still going to be a while and each time was told it would just be a few minutes. I got a classic manicure with regular polish and it was very poorly done - the polish is coming up in layers and just looks messy. I also did not get the hand massage that comes with a classic manicure. After my nails were done being painted, my nail tech just got up and told me to wait 10 minutes before I leave and pay. I kindly asked for a refund since I have a busy schedule and don't have time to come in and get them fixed and texted pictures of the nails to the manager, but was told that their policy is that there are no refunds allowed /: super disappointing experience from start to finish! read more

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I booked the Golden Glow pedicure with Chi. I hadn't had a pedi for awhile but Chi was so nice and said not to worry about it. She did a phenomenal job on my acrylics, highly recommend her. I'll be back! read more

I have been going to this place for a month give or take. Every time I have went, it's been a really great experience. However Saturday April 19th was probably one of the worse days I have ever experienced with this seemingly nice shop. On April 19th, Saturday I and two others were assaulted by other customers in the nail shop. The nail shop did nothing to stop the escalation of the situation. Nor did they take the necessary steps to ensure everyone else's safety. They left it up to customers to call the police. Unfortunately this situation has not been resolved by Phoenix police. Now due to this altercation, I had left and came back to get my nails done. Not only was the service rushed, my nails didn't last a week before they started to break or seemingly pop off. I work a very low maintenance job, and have had my nails done by them and they last well over 2 weeks. I feel that the altercation resulted in poor service. I felt rushed, and the set received literally in my eyes were just a press on nail set. Hence them coming off well before 2 weeks. If you decide to get your nails done here, be warned they do not protect or abide by any social policies geared for their customers comfort and safety. Wouldn't recommend moving forward. Unfortunately read more

Luxe Nail Bar - Waxing Near Me - Phoenix, Arizona

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First time here! My sister recommended it and she loves it here. She's a regular. The lady who did my Original Luxury pedi was super nice. I love that this place is close to many places to eat. Options of places to eat at before or after! A good area for errands etc and to stop for your nail appt. Typical nail salon vibe. CLEAN, not all places do you get your own ail files etc kits then toss after use. I like it. I was a walk in I only sat down for 2 minutes and they had my chair waiting for me. It was perfect. Love the quality of my gel French pedi with a diamond. I highly recommend you go to PAMELA, who ensures you receive top quality service by going above and beyond. Since I'm wearing a pass knee dress she even grabbed an extra towel to cover my legs. It's the little things , very sweet of her! P.S I will be back to see Pamela when I return to this area again! read more

Luxe Nail Bar - Waxing Near Me - Phoenix, Arizona

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CHI is the best!!! She does my nails perfect every time & she's fast. Just tell her what you want & she listens the first time you ask. Another one who's great with nails too is Christina. Definitely give them both a try, you won't be disappointed :) read more

We were told the wait for a manicure and pedicure would be about 10 minutes, which we were perfectly fine with. After waiting patiently, another guest who had just walked in mentioned she was in a rush due to her lunch break, and she was taken ahead of us. While we understand accommodating customers when possible, it was disappointing to be overlooked after already waiting. I did speak with the staff and received an apology, but we ultimately chose to leave. Unfortunately, this experience did not reflect the level of service we expect, and we prefer to support businesses that prioritize fairness and customer care. read more

Van provided me with one of the best pedicures of my life, treating my get with a gentle hand and leaving them smooth. the polish job screams gorgeous--no polish on my skin, no ripples and on point for perfection. she is a rare find for tired and ragged feet. you can't go wrong with Van. Janet read more

This has to rank as one of the worst dip powder manicures I have ever had. He spent approximately two minutes shaping my nails, which desperately needed to be shaped didn't do anything else to my nails except paint them and then he couldn't even get that right since he got it all over my fingers and didn't clean it off. Tok 15 minutes maximum for a dip manicure, and then squirted some lotion on my palm and told me to rub it in myself read more

Luxe Nail Bar - Clean it off please - Waxing Near Me - Phoenix, Arizona

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Absolutely love Luxe nail bar. Calvin and Sophie both give the best pedicures. Their attention to detail is so appreciated. Not to mention the professionalism. I highly recommend and bring everyone who's looking for a great mani/pedi. If you're looking for a relaxing luxurious vibe, come here! read more

Wouldn't recommend. Lady who did my toenails was on her phone trading during my service even while using the electric drill. When I told her my toenails were uneven she said no one will be looking that closely at them. read more

love this place! they fixed everything with great customer care! the vibe inn here is great and chill

Horrible customer service! I never felt so disrespected in my life! I made an appointment yesterday at 12:45 and did not receive service until 2:03pm. I always tip and am nice so idk why I was treated this way but I do know I will never give this salon my service again, very rude employees and I believe they are racists. Spend your money somewhere else. read more

Love this place. Super efficient and friendly. they do a really good job. They're guy friendly too! read more

Luxe Nail Bar - Regular manicure with box polish - Waxing Near Me - Phoenix, Arizona

Great pedicure and service from Thao! Nice and very friendly, relaxing and clean environment!

Chi is hands down the BEST nail artist! Her shaping and designs are always absolutely perfect, and she works so quickly without compromising quality. Every visit is a great experience, and my nails come read more

Luxe Nail Bar - Best sets every time - Waxing Near Me - Phoenix, Arizona

This was my sister and I's first time here and we had a blast! Phalita was an amazing nail tech! We were very satisfied with our visit and will be coming back. read more

Walked in for a gel mani and pedi and was seen within 10 minutes! Perfect for my Sunday errands and selfcare day. Both of my tech were super kind and clean. They also double checked I liked the color of my nail polish prior to doing the full service. Love DND 62, strawberry wine read more

Luxe Nail Bar - DND 62, strawberry wine. - Waxing Near Me - Phoenix, Arizona

My nail bestie, Morris always does a phenomenal job with shaping and taking his time. The environment is very nice, very clean and modern. All the staff is very attentive. read more

Luxe Nail Bar - My nails - Waxing Near Me - Phoenix, Arizona

I decided to try this place on a whim and in a hurry. I was a walking and they got me in immediately for a manicure. My tech was very nice, however I expected a typical manicure: remove the old, cut cuticles, lotion etc... my old gel was removed, lightly shaped then 'gel builder' put on. Nothing else. Did each nail then cured each individually. I do like the color however for the $65 service I expected a bit 'more' ie massage, lotion, cuticle etc... the norm as far as I'm aware. Seems a bit steep for a polish change to me. Paid and tipped 20% but they didn't even offer water on a 118* day and their site says they serve alcohol even. They weren't busy at all but seemed to rush through the service. read more

Luxe Nail Bar - Gel builder 'pink aura' - Waxing Near Me - Phoenix, Arizona

Although I know nothing is impossible & anything can happen hence "never say never" as eloquently said by Charles Dickens in his Pickwick Papers, yet I really meant it with my original review. After receiving feedback from the salon's manager: "As a manager of the store, I am so embarrassed and sorry reading your feedback. Thank you very much for your sincere opinions. I want to write a better story. Please come back or call our store number and mention about this message so that we can fix it for you. Hope to see you soon." My "never" became "ok, I'll try again" after speaking with Ivy, the manager. Upon my return visit, Lin was waiting on me & gave me the experience I was initially seeking. + he even offered a few apologies on behalf of the salon. I got my Gel Mani redone & was so pleased with Lin's work, we ended up closing the salon due to getting one of the Signature Pedicures. Since the second time was not in my favor, the third time was definitely a charm. Thanks again, Ivy & Lin. read more

Morris does my nails and he does an amazing job. He is also very funny. I often let him pick the colors and do what he wants. He always checks to see if I like it before he moves ahead with anything. There's a lot of other people there that do a great job too and unfortunately I am bad at remembering their names. read more

Amazing nail work! Chi is incredibly good and consistent! Quick perfectly shaped nails!

2 nails broke the next day because of how thin they drilled my natural nails. Also charged extra for French for it to look SO bad. The line on each nail is terrible. Will not be going back. There is also dust bubbles on every nail! read more

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Nice people work here. They strive to provide good customer service. They offer complementary beverages and ask how your service is going during and after. read more

I have nothing good or bad to say about this place. I came and got the deluxe pedicure, and it's what you would expect from any clean and respectable nail establishment. I was happy with the color that I picked out and the service, and the price was fine too. We were able to walk in without an appointment which is always nice. read more

Luxe Nail Bar - Waxing Near Me - Phoenix, Arizona

First time here to get a gel pedicure and my nail tech KT was amazing! When I go to a nail salon, I always look at the cleanliness and little details like if they would spray alcohol after they trim and shape my nails. I paid $50 not including tip. read more

Waaaay overpriced for the quality. The quality was good but not worth $55. Paid $55 for a gel fill, and got $35 quality. Everyone is super nice and the place looks luxe. It's just super overpriced. read more

Had a great time and my nails turned out perfectly! Super friendly staff and very clean! read more

Luxe Nail Bar - Waxing Near Me - Phoenix, Arizona

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I've given this shop chance after chance. Receiving services from a different nail tech every time. Please I'm BEGGING everyone to not waste their money on acrylics here or gel X nails here. Everytine I come they do a rushed job, nails come out looking crooked, they nickel and dime everything, charging $20 extra for gel, $20 extra for French. Since when is a full over $100???? It's pretty much robbery. I went in last week for an acrylic removal because once again I made the mistake of coming here and my nails were already lifting and looking busted after only 2 weeks. They charged me $15 for the nail removal. Not to mention, the nail tech didn't give me a soak off, she was too lazy and pryed the acryics off using another nail. The whole time I was thinking in my head how badly it hurt but also thinking how they better not make me pay for this. They ended up still charging me. Horrible business. A lot needs to change read more

DO NOT GO HERE. This place is run by incompetent men who do NOT know how to do nails. I went there for a pedicure which costed $85. It was the worst pedicure I've ever had, he didn't even paint the nails fully. Absolute laziness and unacceptable. I called and showed them photos and they said they would refund me and then they changed their mind. They are running a terrible business model and they don't deserve a penny of anyone's money. He did a terrible job on my toes. They aren't painted fully. What what hell is this? read more

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Kristy was amazing!! Highly recommend. Beautiful nails and great service. My new go-to nail spot.

I went in today got a full set sns and pedicure as well as my daughter got a fill and French. My nails are horrendous. They are not shaped properly, are uneven and sloppy. The gentleman who did them never asked me what shape I wanted and then cut them so short I had no choice but to get them square. I ask for slightly round edges as I do not even like square. It took him 1 1/2 hours and for me and my daughter I paid $185. This is insane! I don't even like them and no one cared. It appears they have more experience nail techs but this man was NOT that. Now I have to get them fixed problem just redone cause they are a mess. Please do go here. Find an alternative. read more

Luxe Nail Bar - Uneven not shaped properly - Waxing Near Me - Phoenix, Arizona

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Always do amazing I love how they do my designs and kill it , always an amazing experience at this nail salons I went all out today cause I needed it read more

Luxe Nail Bar - Waxing Near Me - Phoenix, Arizona

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I have been going to this salon for over 4 years with my sister. I love it. Clean. Friendly. Attentive. They always "nail it"when it comes my dream design. Shout out to Laura for my nails. She always keeps up to date on new designs and techniques. Also to Pam who does such an amazing job on my toes. I'm one happy customer read more

Luxe Nail Bar - Ready for my Disney trip - Waxing Near Me - Phoenix, Arizona

As a man I was pretty insecure the first time I walked into Luxe for a pedicure. I quickly realized nobody looked at me funny or thought it was weird. The staff here was all very professional and the atmosphere inside is really cool. High ceilings, good lighting, and a lot of space so you don't feel trapped. When they sat me down the massage chair, I was sure I'd made the right decision! I chose to go with the deluxe pedicure which involves a sugar scrub, 10 minute massage, hot stone rub, and some sort of mask. I asked them if I could avoid the foot mask and they were more than happy to oblige. The whole experience lasts about 40 minutes as a guy that doesn't need his nails painted. If you choose to get the nails painted it can take 10-15 minutes more. I like to bring a book whenever I get a pedicure, and I'd suggest you do too. There's plenty of time to read between waiting, getting the pedicure, and giving your feet 5 minutes to dry afterwards. Anyway, the whole experience was super comfortable, and I've been going once a month for the last year or so. Never had any accidents or uncomfortable moments, everyone here is super skilled and professional. Out of all the places in the Biltmore area, this is by far the safest, cleanest, and most comfortable. Come here for all your needs if you get the chance! read more

My go to nail salon for high quality, long lasting nails. Whenever you walk in without an appointment, they'll never turn you away. They will always try to upsell you with a pedicure or additional service, and will always find time to add you to their schedule. Not the cheapest salon you'll visit and prices seem to fluctuate based on who does your nails, but I will pay the higher prices to get nails that won't break or chip for 4+ weeks. read more

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