I had a few unpleasant experiences at another location & with the reservations aspect. However, I decided to give it another go at a location next to my office & lucked up with Nijera. Bless her for being understanding & patient as I asked her the "3 Degree" questions regarding her experience & such. I struggle with "1st times" especially when it comes to self-care. The beauty of it, Nijera was amazing & I was satisfied with my sugaring services. I look forward to future visits while I'm in town. Kudos to the cleanliness of her treatment room. I did sign up for a membership that offers small discounts, but not enough for an impact. Thanks to real-time technology, you call the location & someone responds via text to assist in setting your appointment. The space is small, yet cleaned & on today Brooklyn was at the front desk with a welcoming spirit. Easy check-in, contactless payment options & high sugaring/waxing products. I definitely recommend Nijera, you will not be disappointed. read more

Kylei is great always consistent attentive and really cares about her work ! She always goes above and beyond ! read more

Hello Sugar | Arcadia - Brazilian Wax & Sugar Salon - Waxing Near Me - Phoenix, Arizona

Jazz was great, professional and timely. Highly recommended and I will be back! Hello Sugar had a great complimentary waxing session and I decided to give it a go - a little nervous! This company is expanding rapidly and I was nervous about getting a male wax job, but Jazz was great! The wax itself was quick and efficient, hurt much less than anticipated, and I was in and out before it took my partner time to get her lashes filled! Thanks again Hello Sugar! read more

My 1st time and Jazz was amazing. Talked me through the whole process, gave me advice moving forward, honored all online promotions and set me up for my membership. Couldn't recommend more! read more

Great service here, always such nice people and so prompt which is awesome. Would definitely come back! read more

Hello Sugar | Arcadia - Brazilian Wax & Sugar Salon - Waxing Near Me - Phoenix, Arizona

I've been going to hello sugar before it was called hello sugar and I have had great experiences at every location.

Lauren was awesome and super informative! Great aftercare. Everyone is so kind at this location.

I tried to take advantage of their $20 Brazilian promotion for first time customers and the link wouldn't work when I tried to book it. I tried contacting a live person and received a text from one of their staff and when I informed them of my issue using the coupon, I got ghosted. Nothing. No follow up communication. Lol, it's bad enough getting ghosted on a dating app, but a business?? Yikes, no thank you. read more

Been going for years and I recently found my favorite aesthetician to date: Cydnie! She is so nice and provides the best services while keeping up a good vibe. I have recommended her to my friends! She's awesome read more

Jazz is the best!!! 10/10. Never been waxed before and she was so fun and so kind. Won't say I enjoyed being waxed but she was great I'll be back! read more

I always get Brazilian waxes and was talked into a sugar and it was amazing! Staff was so kind and explained the entire process as well as answered any and all questions I had in detail and politely. 10/10 read more

They're really nice and the product they recommended to me for after care really did work!

Yocelin did my Brazilian and did a great job! She was quick and it was painless, I would highly recommend her services as well as this salon! Very comfortable and professional read more

Jazlyn took initiative to assist me when I requested to speak to a manager and took care of my situation that I had while no one else wanted too. Thank you for going above & beyond! Greatly appreciate your full effort and for making me a happy customer satisfied. read more

The quality here totally depends on your service provider. I loved it but the girl I went to left, so then I tried a few more and didn't love them. The rooms are super tiny and you feel like you're in a chain, rather than a cute privately owned business. I ended up changing places and like my new place better. But for convenience, Hello Sugar is great. You can usually get same day or next day appts. And you might luck out with someone great! Read the other yelp reviews, they call out names of people who are extra good. read more

The beautiful estheticians are so kind and make everything so easy! My esthetician Eloisa, is amazing! Super comfortable and answers all my questions with patience and clarity. Great service! read more

I have been a member for well over a year now. Prior to this morning, I have not had any complaints. However, my appointment for this morning, which was scheduled at 8:40am, was abruptly cancelled at extremely late notice. I was already entering the parking lot of HelloSugar at 8:33am, when I received a notification stating that my esthetician was sick and could not make my appointment. Therefore, I was given no other option but to reschedule, even though I was at the appointment at the scheduled time. When contacting customer service, they were able to reschedule me, but not until much later at 1:15pm. This was a major inconvenience to my day, and it has left me extremely dissatisfied. read more

Lauren is LITERALLY the absolute sweetest friendliest girlie ever!! Can't even tender the last time I posted a review for anything; but I arrived at the wrong location (don't judge I'm not from here) and she for me right in with a smile! Sugar or wax she's your girl! read more

My waxer was Cyndie she was amazing! Ive been twice so far and she is so sweet and professional. 10/10 !!!!

I've been sugared before at other places, but this was my first time here. I got a bunch of services done and they give a big discount for your first time w them. So I got the discount which made it worth it but prob wont go back (now that I dont get that discount) unless I'm in a pinch. Girl was cool. Sugar is messy, so there was sugar on the walls. I don't remember there being sugar on the walls of my other place but maybe there was. The place is not as fancy as some other sugar places. It definitely doesnt have the spa vibe other places have. But they were quick and immediately went to work. This time it hurt much more than the other place I've been. But I was there for the discount. Also, I know it depends on the length of your hair, so it's not really fair to compare the pain. But when I got home, I looked at my Brazilian and they were patches that were missed. Also now they require a deposit. The lady over phone said that's a new policy. All in all the experience was very meh. Definitely not worth it if you're not a first time customer getting the big discount. I think I'm going to look for a new place. read more

HelloSugar has been my favorite wax/sugar salon I've been to, and Eloisa is by far my favorite esthetician! She is the best - thorough, quick, personable and professional. read more

Loved it! Got my first Brazilian with Kylei, she was super kind and explained the entire process to me as she was doing it, which was super helpful. When you see those extreme videos of people thrashing on the tables you end up being nervous yourself, but it was honestly not bad in the slightest. I would rate it a 3/10 max on the pain scale! She made it a quick, easy, calming self care day that was very much needed and appreciated! read more

Amazing service like always I love Alexia M Taylor she so friendly possible vibes thank you for having her Alexia thank you so much for your service today 2/22/2024 read more

I wasn't going to leave a review but since I was sent multiple emails asking I will leave one. My experience was bad. The waxer that I had needs to learn a new waxing techniques. The strips she was doing were very large causing the wax to be more painful than it needed to be. I am not sure if that is their standard of waxing at this location but it was extremely painful and I have gotten plenty of waxes before. This was by far the worst. Update: they never called. read more

Great service. Monica was kind enough to take me in as a walk in last minute before closing and I was very happy with the service. I am now a Hello Sugar member. read more

Cydnie did my Brazilian and face wax. She was kind, gentle and has a great personality. I had a great time and felt very well taken care of.

Got waxed by Cydnie and omg I love her! She made the process quick and easy. Walked me through everything and made me feel comfortable. Thanks girly! read more

It was my first time at sugar and it was an amazing experience thanks to Cydnie. She made sure my appointment was easy, comfortable, and fast! Her work was amazing and left me feeling confident, plus her personality is the best! I will continue to be back at sugar for my waxes, with Cydnie specifically. You have to ask for her!! read more

I don't usually complain, I just don't go back. But since I have a membership, here it goes. The closest location to my house is 30 minutes, 45 in rush hour traffic. I put on the numbing cream, drove there, and waited in the lobby for 15 minutes. Finally, someone came out of the rooms and said they couldn't find my esthetician, they must have gone home sick. So I drove home and I get to do all of this again late Friday afternoon. I am really mad because I got a text early today reminding me I would be charged for not showing. What happens when the esthetician doesn't show? read more

So, I hesitantly started visiting about 5 months ago. With never being waxed before and a couple years gone by since doing laser. I was to put it mildly shakin' in my shoes! I thought I'd be in for the worst pain imaginable! My "perfectionist" Daysi P. Like an Angel to my nerves immediately put me at ease without skipping a beat noticed how nervous I was and pounced! I can not say enough good things about coming to this particular Hello Sugar location in Glendale off Northern and the 101. I now look forward to my visits. Sounds kind of S&M'ey but not at all. I hardly feel 85% of it. Ladies, I don't know why you didn't share this with us sooner! read more

I went here and it was lovely. Friendly, down to earth service and professional aesthetics.

Cydnie is my esthetician and she's amazing! fast, and efficient! She's always a vibe to be around. recommend 10/10

I finally found an esthetcian @ HelloSugar that cares about the quality of her work. I received a Brazilian sugar wax. She didn't rush thru just to get you out. She was quick but very thorough and personable! She's dope! I will be back to see you Cydnie boo! read more

My first time getting a Brazilian wax and I was pretty nervous at first but my waxer Hannah S. Made my experience so easy and walked me through the process and made me feel comfortable , very nice and friendly, read more

Cydnie is absolutely amazing! She is incredibly professional, thorough, and makes the whole experience as quick and painless as possible. I highly recommend Cydnie to anyone looking for a fantastic waxing experience! read more

Cydnie was amazing! Very friendly and professional. The place was clean, quiet, and very relaxing.

I have been coming here for a few months and have seen Sydney the past few times for my Brazilian and she does a great job! Super personable and professional. Definitely recommend!!! read more

Very very nice experience. Yocelyn was great, professional, FAST!!!, check in was easy, parking was great. The store is in the middle of some construction but they are in the process of work. Totally will be back, highly recommended. read more

Hello Sugar is where I got my first ever Brazilian. I was very nervous but E made the whole process so comfortable and as painless as possible. She's become my go-to because she's always so friendly and does an amazing job. That said, sometimes when I've had to change appointments last minute, I've worked with others at this location, and they're all amazing. All my waxing services here have been great and I'm a loyal customer now! read more

I got in on their intro Bikini Wax offer for first-time clients, then bought an added-on service. Angelique, my aesthetician, was super nice + professional. Clean & comfortable environment. This waxing was one of the most painless I've ever had. Timina, the young woman at the front desk, was friendly and gave me great info about other services/memberships, like spray-on tan option. She was informative but not pushy about getting me to sign up. I'll definitely consider this salon as one of my first choices for waxing/tanning. Good luck with your new location! read more

Hello Sugar | Arcadia - Brazilian Wax & Sugar Salon - Signage when you come in the door :) - Waxing Near Me - Phoenix, Arizona