I thought I finally found a trustworthy place to take my car. I've been here several times in the past but today I feel they are out to get me just like all the other places. I wanted them to replace a faulty mode door actuator for my a/c. The dealership was going to charge me $585 and I said to myself I could get a better deal if I tried Sun Auto. When I took it in, they wanted over $800 at first and when I told them the dealership was going to charge me lower, he came back and said he cannot go lower than $579. What the heck? How much is it really? Had I said ok I would have paid over $200 more? I really don't appreciate being taken advantage of. You just lost a repeat customer! read more

I went for A/C recharge of my vehicle. Manager Pete was very professional and with a good sense of humour. The job was done for under an hour. Clean place and bathrooms! Good, fast and reliable service. The shop honored the Groupon Coupon I had purchased before my visit . Finally A/C is ice cold! Thank you ! read more

ZERO Customer service. I had my truck serviced at a Midas in Texas. On the drive from Texas to Las Vegas it started shaking as though I hadn't just spent $2500 to have things fixed. I found the first Midas(this one) in hopes that they could run a diagnostics or just listen to the sound. The guy (thinning hair, mustache and crooked teeth) told me it would be $99 for a diagnostics even though I'd just had my car serviced by a Midas in Texas. I explained to him again that the idle air control was fixed on Tuesday(today is Thursday) and when I left everything felt better until I made it to Arizona. He asked if I had receipts, I showed the guy my receipts; he said "Wow, you did have a lot of work done, I can't get you in until Saturday". I said "Sir, I have literally only been here hours and that is my only vehicle, I still haven't found a place to live(I had to cancel everything for the day), my dogs are in the car, I just need a little help. Does Midas only guarantee work if done by the same franchise?" His reply was I'm not going to cancel scheduled work to look at your car. I understand they are busy, but the fact that he wasn't willing to offer any help, not even redirecting me to another Midas is a shame. My first experience here in Vegas was terrible. This Midas is terrible. That guy was terrible. read more

I love Midas service! I only didn't like the fact that I waited nearly over an hour for the mechanics to go grab a part, but the manager also gave me a 10% discount for waiting for so long. They give excellent service and warranties and their prices are decent - look for groupons or coupons online, and try to make an appointment before you go. Go here if possible instead of Jiffy Lube - that is for certain! read more

The customer service was horrible. Pete was on the phone when we walked in. Not at anytime during the call does he acknowledge our presence or apologize for time the call was taking. After about 5 minutes, surprised we stayed that long, he gave a flat, "may I help you?" Everyone that came in after us received warm and hearty hellos. It smelled like old smoke in there. We will not be returning. read more

Shady place. What he tells you is half the truth, if that. Luckily I got out before it was to late. Something just didn't seem right. I won't take a chance here. read more

As I am sure many people living in the Vegas area are aware, it is extremely difficult to find an honest, knowledgeable, efficient and customer service oriented facility to fix your car at its time of need. I took my old conversion van to have it's AC serviced along with an issue with the vents not working properly. I honestly was a bit skeptical at first since I was being charged $99 for just reviewing the problem but never the less was called by Pete less than an hour later informing me the issue was fixed and the cost would be only $49 not the $99 originally quoted since it was not a difficult fix. How easy could it have been for him to just go along with the $99 dollar charge or charge an additional amount, yet he was honest, efficient, knowledgeable and now has a customer for life. Thanks Pete, keep up the great work!!!!!!!!!!! read more

Got the Groupon for the A/C system service, and Peter was able to fit my vehicle in right away. After having my vehicle was serviced, I then had my husband's A/C system serviced. Peter was personable, knowledgeable, and courteous. I appreciated his ability to fit both of our vehicles in on the same day without an appointment. The cost to have both vehicles A/C systems serviced was $120 and I couldn't be happier with the outcome. Both A/C systems work well and blow cold once again! Thank you to an honest and hard working shop! read more

What a bunch of awesome guys! Ran in here to have them look at a tire debacle I got myself in, unfortunately they weren't able to fix the tire but they checked it out and put my spare on, for free! This kind of customer service is hard to find in this city! I will definitely be giving them my business from here on out. read more

Best service in town. I called this morning inquiring about an oil change and they informed me I had to make an apt! Which is ok because I know that wouldn't have been waiting around all day to get it done! Pete was polite and super helpful. He scheduled me an apt the same day! When I stopped in for my service Pete took care of me right away and didn't keep me waiting! He also informed me along the way that my car was being worked on and then my car was finished! Easiest transaction ever! I will definitely be returning to Midas for all my car needs! read more

Great service by Pete and team. Took my 2001 Jeep Wrangler for an A/C recharge. They didn't try to sell me things I didn't need. They were quick with the service. Would definitely go back. read more

I have had my oil changed here and they are always so nice and efficient. I received a free oil change from my car's dealership plus I had a recall on the car that had to be taken care of. After changing the oil and fixing the issue with the recall, the guy at the dealership said that my brakes were so bad that it was dangerous to drive, also, the rotor was in really bad shape and needed replacing. He then said that my car was gushing oil and that the engine mantel was broken. He gave me a huge number to replace everything. My brakes weren't even squeaking and I have a small oil leak which I have had for years. Never have I seen a huge puddle of oil. I left the dealership and went straight to Midas. I talked with Eric and explained what I was just told at the dealership. Eric is super nice and said that they would change my brakes and rotor and give me a quote on the rest. I left my car there with complete confidence in the team. Eric called me a couple of hours later and said that there was nothing wrong with my car! He would love to change the brakes but I still have approximately ten thousand miles on them and nothing is wrong with my rotor. I picked up my car and thanked him for his honesty. If you are looking for some place where they are honest and do good work, this is the place for you. I highly recommend them. read more

I definitely want to credit this place for the amazing customer service as I have been here a few times now. I feel confident in the work and prices that are let known up front. Pete is great to work with and excellent with scheduling you to be seen. Lalo is great with my car and takes pride in his work. I won't go anywhere else for car repair needs. So glad I found this store and these wonderful employees!! Keep up the great work and helping people on a very high level... read more

This place is real nice. I needed to get my car checked and they helped me at no charge. They were also very friendly and honest. The mechanic and manager was very helpful. read more

Beware! to this place on your major car repair, they over charge you If you don't know much about it.Always get a second opinion.

Since moving to Henderson I have been loyal to this Midas. Pete is always working.. I wonder if he ever gets a day off! They are usually booked a week out for oil changes but I never pay full price - there are always wonderful coupons online or I get them in the mail. I typically always wait for my service to be done so I sit in their waiting area which is nice. They have coffee, a candy machine, and a TV with nice couches. Pete always works the front counter and is very helpful especially to those who just walk in and need a speciality part, etc. read more

Friendly and professional service by Pete and the mechanic that worked on my car. I went on line and made my appointment with no problems. I plan on going back for any service needed on my car. read more

I had an amazing experience here today. The staff were so friendly and comforting, and really put me at ease. They took care of my car really fast and did an amazing job. I highly recommend this place!!!! read more

I had to get by groupon cancelled because the mechanic at Midas flat out wouldn't put the synthetic oil blend in my car even though the dealership confirmed that's what I came with from the factory. He claimed it would damage my engine but Acura advised that's bogus. What a bunch of lying crooks trying to upsell me. read more

Was told it would be an hour and a half wait over 2 hours still waiting. Come to find out they did not have the oil filter or oil for my car so they had to order it. They didn't give me the customer to either wait for the filter and oil or to take my car and bring it back. Worst experience ever, would not recommend this place at all! read more

My car was squealing and shaking so I had to get my brakes fixed. I went online to schedule an appointment. That process was easy, I was able to choose the service and provide details in regards to my problem. Although I submitted my appointment request after business hours, the next day within an hour or two of the store opening, I received an email that stated my appointment was set. On my appointment day, I was greeted by James, he went out to look at my car and within a matter of a few minutes they had taken it back to start the service. He warned me that it was going to take two hours and that was no problem because when cars are being worked on, you have to give it some time. After about 2 1/2 hours, I returned and my car was pretty much ready so I paid and drove off without the car squealing and vibrating. The reason why I'm giving this Midas five stars is the after care that they showed me. On the Monday after service, I received a text message from James asking if everything was OK and that's what makes the difference between good service and great service. Great service is when care is shown even after the customer is no longer physically in front of the business. So I will return to this Midas for anything else that my car needs in the future. read more

Going to repair shops isn't always the best experience. Either, you're being told to fix things that don't need fixing, being overcharged, or the person (though they may be a great mechanic) has abrasive customer service skills. At this Midas on St. Rose The guy up front (think his name is Paul) knows cars and conducts every transaction fairly and honestly at competitive pricing. I was getting quoted 750+ to get my brakes done at various places, including Pepboys. Got them done here with lifetime warranty on brake pads for 350. If you're scouring yelp to find an affordable repair shop, give this place a shot. read more

My car battery died after being on for 2 days and after I got it jump started I went to get the engine checked. They did it right away and were very helpful. read more

Pete over at Midas has always been amazing over the years. His customer service level is stellar! Thank you Pete for all the amazing work done on my Jeep and I definitely wouldn't trust anyone else... read more

I've had two occasions to go to this facility, and the manager was awesome. Both times I used a Groupon for oil changes. The fact that I used a Groupon was of no concern and I was treated as a full paying customer. Furthermore both he and the mechanic that worked on my cars did not try to up charge me for additional work, although they did rightfully notify me of issues that might arise. I'd recommend this shop anyday. Joseph S. read more

Looking for an honest mechanic? Look no further! I've been going here for about 2 years and have dealt with Pete each time. He's honest, takes time to answer questions, and doesn't recommend anything that isn't necessary. I live in Henderson but am considering moving across town to be closer to work, but I will make the trip to see Pete for my auto needs. read more

I had to get my battery replaced about a month ago. The staff was very informative and professional. I will definitely go here next time!

I had a great experience- Pete was very nice and explained everything to me- and he was honest- he was able to diagnose and provide repairs quickly and I definitely will be back- it's hard to find an honest mechanic - thank you - read more

Great job as always. I have had my oil changed yearly for the past 5 years. Also I have had them replace brake pads. Pete is honest and reliable. read more

These men were a LIFESAVER! I couldn't have been more blessed to bring my car in to this shop. Seriously THE BEST service in town. My car was on it's last leg and broke down right when I pulled into the parking lot of the hotel we were staying at (thank God I made it to Vegas and it didn't break down on the way). I called AAA to have it towed to Midas on a Sunday. They were one of the few shops that were open on a Sunday. Although they didn't have a mechanic on hand to work on the car they were very upfront and honest with what they thought the issue was, how long it would take, etc. They were very professional. I was able to catch a ride back to Los Angeles leaving my car at the shop. Monday morning I received a call with the evaluation mentioning it cost more to repair the car then the value of it. I decided it would be best to sell it at this point. I had the car at Midas for two weeks there after and they were a HUGE help allowing people come see the car, etc. I couldn't have done it without them.... When I had someone interested in purchasing I sent the title to Midas and the Midas staff - Pete, Patrick, Remy - worked with the buyer handing him the title, keys, etc. It was such a relief knowing this was a team of people I could rely on and trust every step of the way. Although I didn't even provide them business since I didn't decide to do the repairs, they were still so giving with their time and energy. Such great service. Anyone will be in WONDERFUL hands bringing their car here... Wish they were in Los Angeles!!! Thank you Pete, Patrick & Remy!!!! read more

Great, service! Very honest and I won't be taking my car to anyone else. Ask for Rodney

The service I received was wonderful and efficient. I am always skeptical about service repair shops but Pete was great.

All I can say is Pete is the best . I've never been a fan of Midas but today I came in for a Groupon and he completely blew my mind with his first class service and customer care . This guy should show the other Midas stores a thing or 2. Great guy he deserves a raise . read more

I had a great experience today at midas! Everyone was friendly and I told them I hear a flapping nose when I drive over 40 mph, turns out my undercarriage was loose. He zip tied it up for me! that was super nice of him that noise has been bothering me forever! I'll be back for an oil change if I have a Groupon or not! read more

The best experience I've ever had getting my oil changed. The staff were very courteous and professional. I over heard the manager tell another customer about a coupon to save him money which is unlike most shops that try to push their customers into purchasing additional services. I will defiantly be back. read more

Vince, the manager is professional. He provided an excellent customer support. The staff were friendly and knowledgeable. My vehicle was serviced in a timely manner--Antonio read more

Thursday I stop by to have a look over of my car for a noise on start up. The manager and the mechanic talked to me and advised to bring my car in the following day for a Compression / Diagnostic test. I drove my Saturn Vue into this location Friday 9/14 @ 8:30 am. The manager Pete sent me 4 different estimates ranging from $1362 - $2065 for Upper Timing Chain Guide is broken off and recommends changing the Balance Timing kit. After some deliberation and calling around (to other shops) I decided not to do the work with them. The manager advised that he would need 2 hours to put my car back together. I told him to call me when my car was ready. I decided to just go over there and wait being that I had a ride, to my surprise my car was just sitting there (about an hour later 3:00pm). When I arrived the manager advised me not to drive the car home because it sounds worse. I told him that I live less than a mile away, he offered to have me leave the car there until I can come up with the money. I told him no, he then tell me "I know with economic times it might be hard but you should tow it". I told him I want my car. He went to start my car and it sounds beyond horrible and would not turn over. After a few words... I was forced to "TOW" my car to another shop that qoted me $1000 for the same work. To get my car on the tow truck, they had to push my car out of their shop. This shop completed the same work and to their and my surprise my Head Gasket is blown!!! Now I am forced to also fix this and have no way to prove that Midas messed up my car. It was a bit surprising to me that when I took my car into Midas the Check Engine light was not on, but now it it (which was brought to my attention by the manager at Midas)and the very talkative mechanic from the day before did not show his face at alland did not speak to me, he had the manager do all of the talking. I don't know where to go from here, but I know I would NEVER return to a Midas. read more

Went today for an oil change. Was greeted by Phil the manager. Very nice, knowledgeable manager. I used a coupon that included a free inspection with the oil change for $17.99. I wanted to know how my brakes were since I've had my car for 8 years and never replaced brake pads. He said it would be completed in an hour, so I went shopping at Home Goods and had lunch at Jimmy Johns. I like this Midas location because it is in walking distance to these shops. I came back in an hour and Phil updated me on everything. He was very honest and said my brakes were at 50%. I mentioned I was told by Meineke my struts were leaking and if he could check those while the car was on the lift. He brought me out and showed me where they were leaking. I like the fact that he didn't give me the runaround because I'm a woman. He understood I'm interested in how my car is working and took the time to explain and show me the struts. He typed up a very reasonable quote for a brake fluid flush and strut replacement. Their prices are cheaper than Meineke. Because of Phil's wonderful customer service, this is my new go-to place to take my car. The waiting area is very comfortable, unlike Jiffy Lube where I usually go, and end up paying double the amount for an oil change. read more

I really appreciate that Pete at Midas on St Rose is completely direct and honest. They don't make up problems that you have with your car. They just do the oil change and do the system analysis and give you the results without fabrication. I highly recommend this location due to their honesty, thoroughness, and friendliness. read more

One of the best car repair experiences I've had. My brakes were replaced without any pushing for additional work. I was shown the worn parts and was given a complete explanation of the work that would be done. They did their best to keep the costs down and even gave me a discount that I had forgotten to ask for. The bottom line is that they are honest and trustworthy and that's really saying something in the car repair business. I wouldn't hesitate to bring my future repair needs to them. read more