I went to Discount Tires to get air in my tires due to the pressure being low. I was informed that…read moremy left tire had a slow leak. It was suggested that I go inside to have my tire looked at, so I did! I was told that the wait time was a little long and I was offered an appointment for the next day . I returned at the scheduled appointment time. My appointment was completed in less than an hour. I received great service. Thank you.

Been here a handful of times with different cars. I've never had any issues. They are great at…read morecommunicating, friendly and fast service. Would recommend this location and this company to anyone.

I've been to these guys several times now and every time I've received TOP-NOTCH service. Quick,…read morefast and friendly. The first time I had them mount/balance 4 new tires. They're were the cheapest by $75. I had 3 of them getting done. 2nd time I had my brakes changed. Fast and quick service. I had 2 of them getting it done. And today I had tire sensors installed. Again 3 of them working on getting it done. I'd recommend these guys to everyone. Great group of guys.

Jesus and his team are really knowledgeable and great with tires. He's very reasonable with his…read moreprices.

Great experience with Big O Tires. They were quick. They kept me updated on the progress of my car…read more Would totally go there again.

Not sure why so many negative comments but my experience was amazing!!…read more Called ahead of time and without appointment took me right in and patched my tire free of charge!!! Apparently since I bought my tires from Big O Tires location in California I receive free no charge service nationwide!!! In and out in less than 30 minutes!!! Highly recommended!!

These guys are amazing! Walked in to have my tires checked, which i knew was getting close to…read moreneeding replacement. Evan took care of all my needs, very professional and helpful! Ordered my tires, set up my install date, because the tires need to be delivered. He called me early, giving me the option to come in before my appointment, which i did. Got there, and once they took my car in, it was done in 15 minutes! Balanced and everything! Again, great job guys!

Had a terrible experience here read review:…read more The dudes over at the Mark Street location are a bunch of Joes-- drive an extra 5 minutes and head over to the Sunset Location. I came in for a brand new set of tires all around for my Mazda 3. They ended up doing the ""balancing and alignment"" These Joes ended up adding more than 14 quarter-ounce weights on a single front wheel. They were basically chasing weight. Instead of thinking, "Hey, this is a red flag, maybe we should break down the tire and check if it's good," they just kept chasing it. I took the car home. Mind you, this is my lady's car, not mine. She gets on the highway and tells me she feels a rattle going past 50 mph. I take the car for a spin and feel the exact same thing. I take it back to these guys and tell them, "Hey, I noticed you have over 14 quarter-ounce weights on the front of a Mazda 3. This is a small car; that is completely out of the ordinary." They ended up doing it the "right way" and got the balancing done. I took it back on the highway, and it wasn't rattling anymore. Cool problem solved. Look, accidents and mistakes happen. When you're working out in the field in the Nevada summer, I understand people get tired, lazy, and have customers coming in non-stop. However, a couple of days after they fixed that little inconvenience, I took the car for another spin and noticed a new creaking noise. The car has fewer than 30,000 miles on it and is only two to three years old. So, I finally decided to bring it over to the Discount Tire on Sunset Road. These guys are the best; they actually know what they're doing. They aren't just a bunch of Joes--they're all in sync and know exactly what's going on. Immediately after I brought the car in, their technician checked it out and pointed out that the weights from the other shop were hanging out of the wheel instead of being placed on the inside. Now, that wasn't the cause of the creaking noise I was hearing, but the fact that another technician could immediately point out such unprofessional workmanship says it all. The quality of work at the Mark Street location is just incredibly poor. If I were you, I would take your money and bring it over to Discount Tire on Sunset. These guys know what's up, they don't waste your time, they tell it to you straight, and they will actually address any issues with you. They don't have junior apprentices or random Joes working on your vehicle. I don't know what is going on over at Mark Street, but they seriously need to get their technicians recertified. Taking two extra days just to get a full set of tires balanced and aligned is ridiculous. It should have been done right the first time. This is basic, standard work. They are a bunch of Joes over there and a complete waste of time.

Had an experience today where I needed tires fast and made a late appointment at this location…read more Although they did not have my tires available, the service technician was very helpful and easy to talk with. I wanted to express appreciation for helping me and not pressuring me to buy; especially when I'm not a car savvy person. I would feel confident coming back for future services.

I have been a loyal customer for about four years, but my experience today (July 7) was very…read moredisappointing. The older gentleman at the front desk was rude, inefficient, and simply not suited for a customer-facing position. He lacked basic courtesy and customer service skills. My appointment was at 1:00 p.m., and I arrived at 12:50 p.m. By 1:25 p.m., my car still hadn't even been taken in, and no one bothered to give us an update while we sat there waiting. We finally took our keys and got the hell out of there. After four years of being a loyal customer, this was enough for me. They lost a loyal customer today.

I had four TPMS sensors that had finally quit working on my car. I stopped at the Horizon Ridge…read moreDiscount Tire store due to the amount of positive reviews. Until today, I had never stopped at any Discount Tire store. I had only a short wait at the service desk. I explained that I needed all four sensors replaced and I asked for a quote. Their quote was all inclusive (out the door taxes, parts, service) which I found extremely reasonable. Their price was literally hundreds of dollars cheaper than my local dealership quoted me. I asked to be placed on their calendar and the service writer told me they could do it then. When I asked how long, he quoted me an hour. I handed over my keys and the wait began. After an hour, my car came rolling out of their shop bay. The mechanic who worked on it came into the waiting room and spoke with me personally. Afterwards, I paid my bill and I was on my way in exactly the amount of time quoted. And the pesky TPMS dash light was thankfully extinguished when I departed. The waiting area was clean and everyone I spoke with was very nice and professional. I sat near the service desk and I listened to interactions between staff and other customers. It was the same. Staff were helpful and those others appeared to have left very happy with the service they received. On a final note, they scanned all four of my tires on my car. I had good tread left and they did not try to upsell me new tires. I appreciated the hassle free and prompt service along with the very reasonable cost. I would definitely come back here when it's time for new tires.

Called a couple days ago to set an appointment for new tires. Spoke with Aiden who sounded very…read moreinformed and helpful at the time. Confirmed appointment for 9am today. Show up about five minutes prior and Aiden ends up being the person who greeted me. Told him about my 9am appointment with him and he said there is none made under my name. Literally had zero recollection of making this appointment which is crazy because he even said during the phone call they had to order two additional tires for my trim. Then asks what kind of vehicle it's for and if the brand Mojave and the quote sound familiar and I said no none of that is what was spoken about on the phone WITH YOU two days ago. Zero apology throughout the entire interaction. Was prepared to purchase four brand new tires with cash and now will be taking my business elsewhere. UPDATE: Their response was to send a link to file a complaint directly with them and it doesn't even work. Refer to photo below. Just really killing the customer service game here y'all! Unbelievable.

I had a flat on my way out the door and thank goodness keep it rolling saved the day. Service was…read morequick and they came right to my location. I would use this service again, such a life saver.

I wasn't going to do this because I don't like talking down to people, however I personally used…read morethe reviews from Yelp to contact these guys so I feel obligated to share my own experience. First, I called the number provided and nobody answered. No biggie, I left a message on the obvious Google Voice system, it's been 48 hours and I'm still waiting for that call to be answered so I'm guessing nobody monitors that number. After I called, I took the time to fill out a detailed "request a quote" form and provided exceptional information to the respondant to save them time and effort if possible. I did receive follow up message where I described my issue in depth, I provided my availability and my general location and was told that I would be notified of appointment availability. Long story short, 18 hours of silence from the company led me to take my vehicle to a local shop and get my vehicle serviced. Almost 48 hours after requesting a quote I STILL haven't been offered an appointment. I guess it's probably a good thing that I'm not stranded beside the road waiting, I'd probably be carjacked by now. Not saying the dude doesn't do good work, but you must need to be special to get respect of an appointment or at least enough courtesy to decline the work because you don't have time.

Linda was very kind, knowledgeable and professional. I will continue to use big o tires to repair…read moremy car. Very good service, but labor is a bit pricey. ​

Staff and crew were great. They are equipped to always help! Location is next to smiths and bar.read more

Went there for an ac eval and everyone there was very nice and helpful. John really explained…read moreeverything that I would need to fix my car and the guy in the front was very kind as well. Very grateful that they were willing to work with me as I am a single mom

Absolutely love this place. I bring all three of our vehicle here, even our Mercedes Sprinter Van…read more The customer service is always excellent, and they're super supportive of military and first responders (Wednesdays!!!) Whatever the issue, they're always transparent about your vehicle's needs and they keep you updated on the work being done via text and a link that takes you to your car and it's work order. Honestly, I truly trust this place. They've never been dishonest about the work needing to be done...And yes I'm female, but I was also an F16 jet mechanic in the USAF... So I do understand vehicle maintenance ;)

Beware if your a women alone and do not pay in cash...if anything happens you will not be refunded…read more If you pay cash they don't charge tax be safe and use your cards to protect yourself from bad business. They sold me defective/bad tires that had a blowout the next day on my trip.. the owner/manager said he would make it right and when I brought the tire back he instead blamed me for what happened. Its sad that this business was not honest and took advantage, They told me the tires were good and safe for my trip and I trusted them,I later found that the tires had been patched before, .they were rude and didnt care because it was close to closing and closed the garage door on me. Be careful here... Response to owners reply: Wow to state I lied about the amount shows your character and the shops integrity. Especially after I did send the bill and the tow fees in a text.. I also uploaded here what you're saying I lied about. Its fine that u didn't wana make it right and yes I will dispute it.. its no worries, im just hoping this review as well as the ones I'm putting on other places help people out... BEWARE EVERYONE , Just by the unprofessional reply is a red flag Price assessment Not sure OWNERS REPLY Services Tires Response from the owner 8 hours ago Customer claimed she had a blow out. Offered to give her a refund on the 1 tire of 4 she bought. Lied about amount she paid. Not only was it not a blow out but driven flat. Still offered to help her with the 1, no she wanted a full refund for the 4 tires and claimed I told her she would get a full refund for 4 tires (silly really). She paid partial cash rest on card. After agreeing to take 100 in cash she said she would dispute the card charge. She has the receipt showing payment taken. After seeing she was only interested in getting her way even if it wasn't a defective tire decided not to give any sort of refund for trying to take advantage of a situation that quite frankly wasnt our fault. Customer also took a reprint showing EXACTLY what she paid in cash and card. And she did keep the employees 25 minutes after closing time for this.....

Came here originally for 1 tire to replace my flat tire. But decided to get a set of 4 tires…read moreinstead since the price was good. And my tires were going bad with cracks. They did a incredible job. Staff was fast, professional, and trustworthy. Alejandro the manager was friendly, kind, and knows how to run a shop. They also do other work such as oil changes, brake service, alternator, starter, and A/C service. Will be back again to get my brakes done. Thanks guys!