Went there for an ac eval and everyone there was very nice and helpful. John really explained everything that I would need to fix my car and the guy in the front was very kind as well. Very grateful that they were willing to work with me as I am a single mom read more

Absolutely love this place. I bring all three of our vehicle here, even our Mercedes Sprinter Van. The customer service is always excellent, and they're super supportive of military and first responders (Wednesdays!!!) Whatever the issue, they're always transparent about your vehicle's needs and they keep you updated on the work being done via text and a link that takes you to your car and it's work order. Honestly, I truly trust this place. They've never been dishonest about the work needing to be done...And yes I'm female, but I was also an F16 jet mechanic in the USAF... So I do understand vehicle maintenance ;) read more

This place is unreal how bad they are! Brought my car in for a simple fix and for weeks they keep calling with new problems that never existed before. What went from a simple problem is now 5k in! Horrible mechanics. Full on scam!! DO NOT GO HERE unless you have money to burn and like taking Uber everywhere! read more

Pep Boys - Auto Repair Near Me - Henderson, Nevada

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Oil appointment was at 10am. I walked into the lobby and there was one lady at the counter while the Pep Boys employee sat at his computer. Not once was I acknowledged or even told "I'll be right with you." I stood there for 15 minutes. The employee got up multiple times during that period and could have easily acknowledged me. While waiting, I called Brake Masters and immediately had a friendly representative offer to service my car within the hour. I walked right out and ended up having a great experience there instead. I've been servicing my car with Pep Boys for over 7 years, but after this experience, not anymore read more

Very disappointed with today's appt. Will not be returning for future services. 2nd time experiencing terrible customer service. 930 am. appt. Left at around 1:15pm with incomplete service and told to come back. No thank you. Did an oil change then on my billing stated I had an oil leak before oil service was done which I know I did not have. No leaks in my private carport. Requested a ac evaluation which was why I made the appt. not done because I was told I could wait up to 3 more hours after already waiting for 3 hours. Being reminded that I could pay up to 2000 dollars on an ac repair and I just wanted my ac evaluation done so I could take it from there. Very disappointed read more

No stars!!! Just an inspection on my wheel and my wheel hub fell off! Called John and he stated that it was already broken. Welp I said why wouldn't you tell me that while putting it back on! Now I have to spend money on a wheel cap. Thanks Pep boys! read more

Went in for an oil change an a tire rotation. Was told 30-45 minutes. Three hours later, a lost wheel stud (they lost it), and mechanic who couldn't find the wheel lock key...in the glovebox. NEVER GOING BACK. Worst place to take a vehicle. I sat there for three hours. If they had told me that it would be that long, no problem, let me call someone to come get me, and I'll come back. Nope, not a word. Meanwhile, they are having fun chatting and BSing while not working. Horrible employees, horrible place. Never going back. read more

Needed my brakes resurfaced they highly recommend getting new everything so I took the manager's advice and the car feels like it's brand new again thank you guys so much. Great job Store manager, Richie Hodges. read more

INCOMPETENT - Set an appointment for noon. Arrived and aske how long it would take. I was told it was indicated as 1 hour in the book but that the mechanic was out on a test drive for another vehicle but he couldn't be sure. After waiting an hour, they hadn't even started on it. I asked for a time estimate and they told me to leave the vehicle because they didn't know what day it would be done. read more

Pep Boys on Horizon has been taking care of my 2 cars for several years. Always found then fast, honest, and dependable. The techs are awesome, and John the manager treats you like a VIP. highly recommend. read more

tl/dr: Long time customer potentially ripped off by company I had a horrible experience today with my service. I have been using Pep Boys for quite some, and while their prices are not always the cheapest, I have never felt like they were trying to scam me. That is, until today. I went in today to get my headlight on my passenger side swapped out. I have had this service done at Pep Boys, at this location, twice in the past couple of years. My most recent time was April 3, 2025 for my driver's side. On both occasions I paid on average about $85. Plus, they were advertising a headlight installation package of $22 for each side, so I assumed it would be in the same ballpark. Perhaps a little more with ever increasing prices. Something I have noticed this location has started doing, is that they will not let you see the work order ahead of time, and flash things quickly across the screen. They ask you to sign and ask for the keys. (This part I bear some responsibility for not requesting the work order up front. As I had no issue with them in the past, and the charges had been consistent, I felt no need to.) When it came time to close me out, they handed me the work order and a list of recommended services. The first thing that jumped out at me is that they were charging me $560 to change my head light. Parts were $340, labor $160. Nearly a 700% increase in price. That seemed ridiculous, and I told them I could not pay that much. The service tech told me they could put my old bulb back, but it would still be $113 for labor. I essentially paid $113 for no service, which was still more than I paid just 5 months ago for a complete headlight service. I decided to leave to check my records and banks statements at home, to make sure I was not erroneous about the previous cost of services. Also, as part of the recommended services they said my check engine light was on, and they could do a diagnostic for $100. When I pulled into the shop my check engine light was definitely NOT ON. My oil change light was, but not the check engine light. I thought perhaps they made a mistake. When I got into my car, sure enough, my check engine light was on, but not my oil light. Turned off my car, and turned it back on, and the check engine light stayed OFF. However, my oil light is now not coming on at all. Though I cannot prove it, with the shady charges with the headlight, I suspect someone may have been messing with my car's electronics to try to scam me for $100 more. I attempted for 2 weeks to get a response from the company. They opened a ticket and closed it the same day. Their response to me boiled down to "it's valid, sorry." As well as an attempt to gaslight me regarding my check engine light. I also asked them for a break down of the charges to justify what they attempted to, and did, charge me, and they refused to reply. read more

After having an appointment at 8a today. At the store at 408 S BOULDER HWY Henderson, NV 89015. And being turned away at 8:30 when the guys did that store finally arrived. (no workers till 815 ) The store at 408 S. Boulder Highway. Had two cars in the bay., Three workers and no cars in the driveway. But said I couldn't be seen until Sunday. Today is Friday. I drove to the Pep Boys at 750 East Horizon Dr. Jonathan Blair was able to take my vehicle. Despite having all bays full. And being the only guy on the clock. Gratitude to Jonathan Blair. read more

Pep Boys - Proof of day and time and location I had appointment - Auto Repair Near Me - Henderson, Nevada

I've had nothing but positive experiences with this Pep Boys on Boulder Hwy. Assistant Manager Jaron Dixon went above and beyond what was expected of him. read more

Thank you to Carmen and Jaron for helping me this morning!! Great customer service It was earlier than I wanted to be in there but was greeted with a smile read more

Once again, Pepboys came to the rescue. They were able to do a brake job for nearly half of what was quoted at the dealership. Mike was awesome. Thank you so much. I've been going to Pepboys for nearly 2 decades, and they have never disappointed me read more

I wish I could give this place ZERO STARS. Made an appointment online for a Lift Car Inspection at 8:30am, when I arrived at 8:25am this guy (staff member) said they could not honor my appointment . I questioned him why they have online appointments if they can't honor the appointment time and date. He was so rude and unprofessional with his attitude demonstrating no customer service skills. He basically said get out of here I am busy, come back on Tuesday. Never coming back. Take your online reservations offline if you do not want make a quick $19 dollars inspection, simple as that! Very disappointed. read more

Clean waiting room. Lots of repair bays. Took me a little earlier than my appointment time! Needed an oil change for my fleet vehicle and Brian and Dillan took great care of me. I was surprised at how much less expensive they were compared to the last vendor I used for my oil change! I will be back!! read more

Good service great customer service good communication price are good just a good price to shop

Great Service, highly recommended. John and the other employees were very helpful and knowledgeable. Saved me a lot of money from another mechanic that tried to rip me off. read more

Recently got an oil change at another vendor and was told my car battery was testing bad. Called pep boys the morning I was available to see if I could get my battery that was under warranty tested. Was told to come on in, and within minutes of arriving, got my battery tested and it is now being replaced! Just had to pay for installation! Super friendly and helpful staff, a great location! read more

Pep Boys - Waiting area - Auto Repair Near Me - Henderson, Nevada

Timely, competent, friendly and customer oriented. No hard sell and value conscious. Counter service was excellent.

Scheduled oil change online for $63 at 10 am. 10:20 before able to check in. Then told it was going to be $170 and they were out of the synthetic oil and I'd have to come back tomorrow. No and heck no. Left, horrible customer service. read more

I got an oil change a few months ago for two vehicles and boy do I regret it. Upon completion of both vehicles, I get home to find that both cars were leaking oil from the drain plug. Took it back and they resolved the problem fairly quickly, now i realize they sealed around the drain plug with thread locker! They went with the cheapest fastest way to fix the problem instead of doing things the right way! read more

Pep Boys - Auto Repair Near Me - Henderson, Nevada

I can't say enough good things about PEP BOYS. I took my Mercedes in for a battery change. Jaron the mechanic who helped was awesome. He was knowledgeable and friendly. I was so impressed with the service that I asked for a quote for a tune-up. The quote I received was so much more affordable compared to others. I am so glad I found them. I definitely will be BACK! read more

I went into Pep Boys to get my A/C checked(on a special) & recharged IF needed the tech looked at the car & even came to ask me questions to see what I was experiencing I explained that my a/c was running intermittently but had run fine the day before he did a check of the system he suggested charging the system @ $200+ I left after receiving the service & within an hour or so I was back with the same issue this time popping the hood and looking within minutes the manager & tech said I needed a COMPRESSOR around $700 the tech said he must have missed the non-working compressor the first time SMH & i was told that I would have to pay for another recharge AFTER doing the work and that the labor was around $460 i asked if I could just get the part and just pay for labor they said yes I went to auto zone to order the parts while I was there, the clerk asked me had I checked my antifreeze. I go and check my antifreeze and it is empty. I purchase a bottle of antifreeze fill up reservoir and have been fine every since I go back to Pep Boys to ask the manager Richie did they ever check antifreeze and he said that's NOT part of the air conditioning system & why should they have check the antifreeze level thanks to Steven @ AutoZone on Boulder Hwy I saved my $$ on repairs NOT needed I'm still out of the UNNECESSARY recharge IF it was done at all and a lesson learned!! I wish I could've left the stars BLANK read more

Well if I could give 0 stars I defiantly would!!! I called this morning to see if they do oil change on Audi( a lot of places don't ) 1) he wasn't sure if they do change oil on Audi so he had to ask 2) he said" well I will need more info on your car and stuff" what I respond " I can give you all I do you need , because a lot times they don't have filters or oil, well I know my car well to tell you anything you need" Then he went with an attitude " oh yea then what oil your car need ". Well yea fully synthetic 5W-40 But then why do I h a to give you this info , if you gonna be working on my car !!!!!! So unprofessional!!!!!! I rather pay 200$ to change my oil or fix my car before I go to them!!!!!! read more

I had a bad starter on my 2009 dodge charger and took it in to see what it would cost to replace it. I dealt with an assistant manager, Ray, who I found to be very customer oriented. His people skills were top notch and his knowledge of how to help was beyond complete dropped my car off at 9 AM and took it back home by 12:30 PM. Found the experience to be painless, the service, exceptional, and the price comparable with other stores I would recommend this store if you're looking for honesty and exceptional service.L read more

Took my tuck in to get the radiator flushed and refilled because I let it get low on fluid ( it was like 187 all month) it was not leaking anything but at the time I just had water to refill it so I wanted it flushed.. guy told me they had to do a diagnostic.. ok $40 not bad. So he comes back and tells me I have a cracked radiator and my thermostat needs to be replaced.. again I had no leaks, no oil in the water, no water in the oil, and my thermostat had just been replaced along with the sensor in the thermostat just a couple months prior. Dude tried to back peddle and say it was a small crack and the thermostat was standard. You have to take off the wheel just to get to the thermostat in my truck. Oh and the total would have been $1600. Decided to just do it myself. This is why I can't trust a single mechanic in this town. You're all liars who think everyone else are idiots. read more

We are repeat customers of the wonderful location in Henderson, NV at 750 E Horizon Dr. Jonathan, the supervisor, always takes exceptional care of us. We have 3 Chevy Impalas in our family. Mine is a converted police vehicle and has had many electrical and engine issues that I have had taken care of at this location over the past year. Jonathan ALWAYS takes such great care of us. He is so personable and friendly and most of all, we feel we can trust his judgment and his advice. We appreciate the exceptional service and wanted to leave him, and that location, a wonderful review. Thank you and we will continue to come back and refer anyone we know that needs car servicing. read more

Came in today, got help from Cody...he was great, all the guys were awesome. So pleasant and helpful, they showed us exactly what needed to be done and offered many solutions. If you're a woman you can definitely feel comfortable coming here and not feel taken advantage of. Thanks guys! read more

I received great service start to finish from this location. Called on a Saturday to get my car serviced for a gas leak. Jared was very friendly on the phone. I came in Sunday, and left my car. Nash was my technician. They called me after the diagnostic with the quote for the service, and let me know I was also due for a brake flush which I agreed to. My car was ready for pickup Monday early afternoon. When I came to get it, the manager Alfred was very kind, professional, and informative. He even let me use a coupon. I will be back! Thank you. read more

Called and made an appointment, go in for my appointment and the dude behind the desk flat out say we have no appointments without even ask nothing just said they don't take appointments after 3 even though they're open till 7. Brian was this man's name. In my job I hear a lot of names so I don't remember who I spoke to to make the appointment. read more

I was disappointed with the way they did business. I brought my car in for an alignment under warranty and they told me the bearings were so bad that they couldn't do an alignment. The quote for the work on the bearings was over $1000. I took my car to the best mechanic I know and he said that there's barely an issue with my bearings. The way they tried to upsell me for something I didn't need and the way the manager prodded for information about another location seemed shady. I will not be returning to this location. The location on Horizon and College has been much better to me. read more

Pep Boys - Quote - Auto Repair Near Me - Henderson, Nevada

New Store manager tanking g this place. Last time I come here. Appointment for 11am didn't start truck til 11:20 am claiming only 1 truck back bay when my truck has been in all bays and having to clean up after employees that didn't clean up. Old store manager my truck would have been almost done by now. Not just getting started. Now 1140 truck still o. The ground. No oil drained yet Server ice people moving at a snails pace. Used to take 45 Minutes for a oil change from start to finish. Not any more here. Bathrooms also dirty techs seem to have no idea what their doing. Tool 2 people to change the oil filter. Just got told by the Manager the guy doing the oil change doesn't have much experience doing oil changes he's only been here a few days. So someone who doesn't know what their doing is doing the oil change on my truck. Didn't even clean up the oil they spilt. Oil dripping when I left from oil they spilt on the engine. read more

I made an appointment for a simple oil change 2 days prior to having it done. I go to actually do the oil change and it takes them an hour and ten minutes just to get my car on the lift. What was the appointment for. I know that they were not short handed. They always seem to be when it's time to actually do work. Not coming back here which sucks because I came here all the time. i literally listened to two guys talking shit about the customer before me. this place is trash lmfaooo. Also, I scheduled my appointment at 10am dude. really, you're busy? short staffed? ok cuz pep boys is poppin on sunday at 10 am. praise jesus y'all. go to valvoline read more

Chase and Dylan were amazing. They went way over and above to help with an ugly issue. If you need anything car help go see them....

My vehicle had what looked like an oil leak. There were liquid drops staining my driveway. Dylan found an appointment for me on July 4th. The VW dealership couldn't get me in until July 8th so I went with Pep Boys to evaluate the leak. Brian was efficient and helpful checking me in. About 15 minutes later they found no leak after testing and showed me the car's undercarriage and all the wax that got underneath it from my visit to the Luv car wash. In the hot weather, it was melting and then dripping onto the floor. I am impressed with them going the extra mile to show me the problem so I could understand the extent of it. I will definitely return. read more

Made an appointment for an oil change, showed up on time and they said there's over an hour wait before they can get to me. I told them I made an appointment and they said "our appointments aren't time-based". LOL what. Who has time for bs like this???? read more

Got what I needed but The man who helped me was dropping the F word casually with me which I didn't find ok

4 Hours later after coming to the front desk to get the status on my vehicle the service rep makes a phone to get the parts the appointment was for front brakes yet they want to do rotors and brakes on the rear. When the only the rear brakes were replaced here recently let's top it off with saying my car is ready to be picked up. read more

Pep Boys - Bay 8 - Auto Repair Near Me - Henderson, Nevada