​I wanted to share my appreciation for the team at the Firestone near the Galleria at Sunset mall. Living in the Las Vegas area, especially as the spring temperatures start to feel like a scorching summer, my tire pressure can be incredibly finicky. ​I consistently come to this location to get my air pressure checked, and the best part is that they offer this service for free. It provides a huge peace of mind for my morning commute. During my most recent visit this morning, Trey was particularly accommodating and helpful, ensuring I was taken care of quickly so I could get on my way. ​It is so convenient to have a reliable shop right in the neighborhood. Whether it's a routine check or preparing for the heat, I know I can count on this Firestone to make sure my car is road-ready before I head into work. Highly recommended for their great service and efficiency! read more

Firestone Complete Auto Care - Auto Repair Near Me - Henderson, Nevada

I believe in being fair and giving credit when a company ultimately takes meaningful steps to address a customer's concerns. For that reason, I am updating my original one-star review. Following the concerns outlined in my initial review and my subsequent efforts to escalate the matter, I was ultimately contacted by the Area Manager. We discussed my experience, the concerns surrounding the services performed on my vehicle, and the financial impact this situation had on me. After reviewing the matter, the Area Manager authorized a $600 reimbursement. I sincerely appreciate that resolution. While it does not erase the experience that led to my original review--including the unresolved squeaking concern, the amount of money I spent, and the significant delay in receiving management-level follow-up--it would be equally unfair for me not to acknowledge that Firestone ultimately took responsibility for addressing my concerns in a meaningful way. I also want to reiterate that my original dissatisfaction was never intended as a personal criticism of Josh, the Service Manager, or Luigi. Both were courteous and professional in their interactions with me. My original one-star rating accurately reflected my experience at the time it was written. However, a review should also reflect how a company responds when something goes wrong. In this instance, the Area Manager listened to my concerns, reviewed the circumstances, and provided a $600 reimbursement that I consider to be a fair resolution. For those reasons, I am updating my rating from one star to three stars. There were aspects of this experience that I believe could and should have been handled differently from the beginning, but I appreciate Firestone's eventual willingness to address the matter and reach a reasonable resolution. Thank you to the Area Manager for taking the time to hear my concerns and bring this matter to a fair conclusion. read more

Went in for a wheel alignment and was told my check engine light was on. I know what a check engine light looks like and tried to tell the service advisor it was not on but she kept insisting it was. The light in question was the ABS sensor light. Also, when checking the wipers they used the fluid sprayers and did not clean the windows afterwards so I had to reclean them. read more

I received excellent service from Trey, who helped put my tire on today. He was super efficient and helped solve what was a stressful situation for me. I am very grateful :) Thanks firestone! read more

Service was quick and staff was very accomodating especially Josh They made my visit very pleasant and easy

I have always had good luck here. As a single lady who knows very little about cars, I feel well taken care of. They are clear when explaining the services they offer, pricing and the work my car needs. Their prices seem fair, based on what I have experienced at other shops. I have had probably 8 -10 visits at this shop and have never had any issues with customer service, payment or work done on my car. I would recommend this shop for anyone looking for a fair, honest shop that is easy to work with. read more

Top notch customer service from Josh and Shanti always. I have been bringing all my cars to this Firestone for over 4 years. They do quality work and provide me with whatever discounts they have able. All the service they completed for me has always been top notch. Great service and quality work! read more

Sept. 2025: Took car for AC evaluation, was blowing warm. Firestone said that, although they couldn't pinpoint the problem, they'd need to replace the entire AC system for $4500-$7K. Went to A+ Automotive, who immediately pinpointed the problem. The AC system was 100%, the problem was radiator leak causing elevated engine temps; the advanced electronics shut down the auxiliary systems. Firestone screwed the pooch on that one. read more

Walked in when they were about to close, and Luis was super helpful and willing to help! Amazing customer service. Very knowledgeable

Tuesday afternoon. I'm giving this experience 1 star. They took our car in for an oil change, tire rotation, and wipers. The guy working there seemed a little stressed out and short but took in our work order. The wait was a bit under 2 hours, which we thought was reasonable considering it's at the mall, so we were able to kill time there. Picked up the car and the girl working there was sweet as pie and couldn't have been more friendlier. Nice smile. Noticed from afar that the guy looking more stressed now. Made payment and got our key. Good to go. So why 1 star? Upon getting in the car and driving off, the steering wheel had muck on it. Typical. Damn shop grease monkeys can NEVER keep a car clean! I had to pull over and clean my hands off and the steering wheel with a pack of wipe-offs I had in the car. Why are car mechanics incapable of NOT getting oil and/or grease in or on your car? Also, after reviewing the invoice closer, it stated "CUSTOMER REQUESTED NO INSPECTION" which is entirely untrue. Upon checking in I mentioned to the guy that I will be replacing the air filters myself later in the day. Nothing was mentioned or offered about an inspection, but I assumed an inspection happens with every oil change. First time at this location. May not be back. read more

Josh & Luigi took care of my Jetta's AC & 2 tires. I've been going to this location for 10 yrs now. Always professional & courteous! Thank you. read more

Wonderful customer experience. Josh and Luigi are awesome people to receive almost perfect customer service from! The type of customer experience they provide is well above average, trust me! read more

Friendly staff. Went in due to low tire pressure gauge on. In and out in 5 min. They checked and filled all 4 tires for free. read more

Firestone Complete Auto Care - Storefront - Auto Repair Near Me - Henderson, Nevada

89 lbs ! wow .they put 89 lbs in my new tire .my van only needs 35 lbs ! And they put over 50 in the other 3 tires . No one can read a simple tire gauge . Not even 1 tire done correctly..Amazing read more

Very slow service. Long lines waiting. Customers unhappy Only three mechanics on site. They told me that it would take 30 minutes for a tire patch. Service took much longer. It is a Sunday and other tire shops are not open unfortunately had to wait around two hours. With a long line of people waiting two mechanics taking a cigarette break by the doors. read more

Firestone Complete Auto Care - mechanics taking smoke break while customers waiting in long line - Auto Repair Near Me - Henderson, Nevada

TJ was a gem, super helpful in getting my tire fixed. I was worried that I would have to buy a new tire but TJ assured me that he could fix it and that he did and quickly. If and when I need tires I will come back to see TJ! read more

I have a 2023 Nissan Sentra. I went in for just an oil change and somehow all of a sudden I needed "4 new tires", my "brake light was broken", my engine air filter was dirty and my wiper was ripped. The only thing true about those 4 things was my engine air filter and my wiper blades. My car has 40,000... I haven't even gone through my first set of brake pads, how the fuck do you figure I need a WHOLE set of brand new fucking tires when they're nowhere near bald? And to try and add in a "broken brake light" when I got home I had someone check that they were working and BOTH WERE WORKING PERFECTLY FINE. They tried quoting an extra $1,000 in services I didn't need?!? Its pathetic and a joke, thank god I know a decent amount about cars and can do simple shit myself and know better than to believe shit like that. Trying to take advantage of a woman simply cause you don't think I know better. Pathetic. This is why im always wary when I take my car to get serviced somewhere... Won't be trusting the mechanics here again. read more

We arrived in Henderson to stay overnight on our way to Phoenix. Temperatures were 80s F so we turned on the AC for the first time this spring. No cold. I use on-line search for "car repair near me," and Firestone was a nearby name I remembered. So I phoned them on Sunday afternoon and made an appointment for 7 AM the next morning. I looked over their facility. The large shop area was clean and well cared for. Obviously someone takes care of tools and parts, cleans the floors, uses safe hoists, and generally presents a quality appearance. They got my car in right away like they had promised. The AC refrigerant was pumpted down, weighed, and filled. The whole service took only 1 1/2 hours, and we were on our way. While I waited I met another customer who said he had been taking his cars in for 8 years and always got good service. Usually you can tell how consiouemtous the staff is by how clean and organized they keep their shop. read more

Great experience. I scheduled a last minute tire repair and TJ was super friendly and helpful. Thank you so much!

Had an issue with my tire, specifically my tire pressure as well as pressure sensors, and needed an immediate repair. I came to this location and was taken care of quickly and efficiently by the service providers, Sydney and Mike. They fixed my tire issues that I had and I was back on the road in no time. I highly recommend this location. They were up front, quick and honest. Thank you so much! read more

great people very welcoming especially the front desk josh, they always get the job done efficiently and on time

I went in today for an oil change and to get a nail out of a tire. I usually hate doing things for my car because everyone always tries to upsell me since I'm a girl but a gentleman named Josh helped me and he was great! Recommend what I needed, didn't push or try to force me to do anything. I will be back when it's time for me to get new tires! read more

Firestone on Stephanie St runs smoothly. They are very very helpful always trying to save me a buck, efficient and knowledgeable. Happy with the service! I drive from Boulder City to the Firestone on Stephanie because Firestone Boulder City is awful! Linda S read more

Came here because I thought their customer service would be better but unfortunately it was terrible just like the one on stephanie and American pacific. Made an appointment for 11 showed up at 10:30 I was told it would be ready in 2 hrs. I get a call at 3pm that they couldn't move my car to do the services requested. Turns out the guy that checked in my vehicle left the car on accessory mode and killed my battery after my car was left on for 5hrs. They refused to replace it and still had the audacity to tell me they could service my vehicle after I get it running. What a joke of a business and employees. read more

Apparently their mechanics don't know what they're doing. Came in to fix my ac yesterday & they charged me to get a new ac belt. Next day my ac still isn't working. Came in today to ask why my ac isn't working and now they're saying "we didn't know what was wrong with it so we just guessed what to fix " and now they're trying to say we might need a new ac kit which is another $1,343. This is absolutely absurd. read more

First off Thank You to the entire team! I came in yesterday without an appointment for an alignment on a 2500 Truck. Explained the history of the truck and that I used to wrench for a living myself, and wow this shop surprised me. First impression-very clean, you can tell when looking in the back that they maintain and enforce a clean work environment.(which means our customer cars will be better taken care of). Shanti was very quick to assist and was very transparent that theyre gonna try to get me in ASAP but couldn't promise without the appointment. Low and behold they got me on within 20 min! She even hooked me up with a coupon for my lifetime alignment. Nick then did everything I asked for with my alignment with setting my torsion keys to proper ride height and the truck drives way better! After being in the industry for 8 years, I hung up my tools. I understand why the avg customer can get worried about auto shops now having been to a few bad ones.... BUTTTT. Look no further... Everyone, seriously come to THIS Firestone location! I know I'll be back read more

I must admit I was a little apprehensive when I went to visit this go around, but I was pleasantly surprised and and impressed with the improvement of the customer service I received. I went panicking because it was 120 degrees and my window would not roll up. I was greeted right away, and with a smile. Sydney was awesome! He offered me water and assured me that he and his team would get me taken care of. I left my car and honestly i thought that it was gonna take forever, but Sydney did not disappoint. He called to let me know what the issue was and advised when I could come and pick up my vehicle and it was not the next day but the same day! So thank you Firestone for reupping on some new and improved employees. If you need ya car looked at and you want to feel good and safe about your decision hit Sydney and the guys up at Firestone by the Galleria mall. read more

Terrible service. I got there 20 minutes before they opened to get a nail removed from a back tire. The man claiming to be the manager, Josh Berry, opened the door late and was immediately rude to me and the other costumer waiting. He proceeded to tell me it would be a 4 hour wait to get the nail out even thought no one else was there other then me and a costumer picking her car up. Just because he was running late and opened the store late doesn't give him a right to have horrible costumer service and lie about estimated repair time. Zero customer service and flat out rude. read more

This was my first trip using Firestone at this location, I have got to Say I was so happy to have chosen this location after visiting the prior day. Jeff was amazing and took great care of my car and really appreciated how the staff worked with me, explaining everything. I overall had a great visit. read more

I debated for a few months on writing this review about this particular location, but if it can help another person, thats all that matters. I took my 2010 GMC Terrain here in Oct 27, 2023. I needed new tires, a tune up, & an oil change badly. My truck had over 200k miles on it and I was just trying to get it to last for a few more months while I got my moving expenses paid off, from my recent relocation to Vegas. In total, everything came to $1596. While my truck was being worked on, the guy at the front desk asked me why my truck had so much oil in it. I replied that the previous mechanic, here in Vegas, I'd gone to hadn't put enough. He says it's way too much. That particular year of the Terrain has a recall for High oil consumption. What seems like too much oil for your average is much needed for that truck! It also requires oil changes more often. I've driven it all over the US, from CA to GA & back only a year b4 I moved to Vegas. Hence why it had so many miles. I've stayed on top of repairs & major fixes as well. Let me just say, that there's been plenty of those fixes too, after the 100k mile mark. As I'm leaving Firestone, I noticed my check engine light was still on. I drive it around for a couple days & it doesn't go off, so I bring it back. They turn it off & say its my CAT. I got them both replaced in 2022. It wasn't my CAT. The light comes back on a few hours later. It's the oil, but I don't know it yet. Usually, I'd catch when the oil was low on my truck because it would shake roughly at a light. When I got it back, I noticed some light shaking, but after getting a tune up & brand new tires plus the smooth roads here in NV, it was still driving a lot smoother than usual. A month later, the day before Thanksgiving, I'm driving to work and it starts losing power on the freeway. I get off the freeway, make it to work safely and park it. I call Firestone & decide to have it towed back to them. Thanksgiving, they're closed so a tech gets back to me on Black Friday, letting me know my engine blew, because my truck was old and that Carmax would take it. When I pick it up, NO ONE could look at me. I ask what I should do with the tires cuz they're brand new. They say they don't know but I cant return them. They even offer me a future discount on another set, when I get my new truck, as if I'm ever coming back to them. Eric, the manager stayed quiet as I walked out the door. Usually he's really friendly & helpful. He wasn't this day. They all seemed full of guilt and I'll soon find out why. I go to leave and my truck won't start. They must've unplugged my battery. I had driven it off the freeway & the tow truck driver had to drive it up the flat bed, so it definitely drove before bringing it. I get home & leave it parked til Jan. I needed to move it one day, so I get it jumped. Something tells me to check the oil. Sure enough, there's NONE! The stick is dry. Explains the guilty looks on their faces when I was leaving. I'm certain they checked the oil when it was there, any good mechanic would. They also realized I had been there a month before for an oil change. Oil doesn't run out that fast with no leak. Unless you have a GMC Terrain from the years of the recall. So, they said NOTHING and did NOTHING. I take it to another mechanic without confirming what happened previously and he let me know a cylinder blew from NO OIL. I say all this to say, Firestone is great for tires. Even for servicing simpler vehicles, but following recalls with no fixes not so much. The employee at Firestone looked at me like a girl who knew nothing about my truck, when I practically lived at my mechanic in CA's shop. I didn't make it to 229k miles on that truck for lack of care. I wish they had done their homework before working on my truck. I would've been a valued customer for life. read more

I called this location to get my AC looked at, the guy in the phone said he can get me in right away so I brought the car in a few minutes after hanging up. I walked the mall for two hours, went back, my car is in the same place I parked it. So I grabbed my keys and left. They have zero customer service and lie to customers to get business. Would recommend people stay away from this location. read more

Firestone offered me nothing short of life-saving service this weekend! Thank you to Store Manager Joseph Sowers who was able to squeeze me in at 6PM on a Monday for a last minute tire change. I had rented a car in LA to try to get back to Denver, CO after all flights for the week were cancelled due to a big storm hitting the Rockies. After having my tire completed shredded in the middle of the Mojave Desert, another Firestone around Las Vegas was able to refer me to this location, that had the proper tire for my rental. Since Firestone works with Enterprise, they were able to charge it completely to their account. Thank you so much to the team for quickly changing my tire so I could be back on my way! read more

Literally had the best experience here ! Jeff helped out a lot! The Team went extra miles to work with me when I was literally on a budget ! Thanks to Jeff and his Team !!! read more

It took three hours for a brake check. Other than that, everything was ok. I had an appointment and they should have been able to tell me that I needed front brakes in an hour or less. I was there about twice as long as I should have been. read more

I want to thank Joseph sowers the store manager that help me fix my breaks. I was in Henderson for my son baseball tournament and found out I had some break problems so I found Firestone auto care they open at 7am but the manager saw me waiting and took in my van at 6:40am. I was helped fast and got it fix and on time for the game that morning. Thank you Joseph read more

Firestone Complete Auto Care - Manager that help me - Auto Repair Near Me - Henderson, Nevada

They had a wonderful store manager who actually knew how to do his job. Now they have some genius who said to me "we don't make appointments". Brain dead. ‍‍ read more

Recently had 2 screws in my rear passenger side tire. Unfortunately it couldn't be patched. Joseph and his team got the job done quickly and efficiently. I had no previous appointment and they had to squeeze me in on a very busy Saturday. Best customer service I've ever experienced. . . Lorenzo is also amazing! Go to this Firestone Automotive Services at Galleria Mall. . . You won't be disappointed! read more

Firestone Complete Auto Care - Lyft Jim - Auto Repair Near Me - Henderson, Nevada

Made an appointment for alignment, showed up 5 minutes early, an hour later the vehicle was still sitting where I parked it, they explained appointments don't mean anything there just put what work in front of what ever else. Definitely unprofessional. read more

Brought my car in because of wasn't picking up speed, the air stopped working and the car began overheating. When I brought the vehicle in, the engine light was NOT on. $2100 later these issues were supposedly "fixed." (Engine mounts, one converter, fan replaced) When I picked up the car the guy tells me "she overheats by a hair, just make sure it doesn't overheat while in idle.) The day after picking up my car I start it up and the engine light is on as well as the battery light. I had a warranty on the battery, so I took care of that myself. Engine light went off. Okay.. I notice the car is still overheating and shortly after that the air goes out again. I bring the car back and their telling me that don't know what's wrong with it. They refunded me 260 for the fan, but that's it. The car still doesn't pick up speed and I'm just out $2100.00. robbery. If you can't tell me what's wrong with it NO work should have been done on the vehicle. Now I'm being told it "could be" electrical issues. If that's the case, you can't even say with certainty that the converters we're the reason the car wasn't picking up speed. I had already told them both converters were replaced within this same year! I also had the engine mounts replaced within the same timeframe. If you think there's an electrical issue causing me to replace the same parts over and over again, how can you justify the work you did? Why do the work knowing it won't solve the problem, charge me and then tell me after you've gotten your money that you don't know what the problem is,that it may be electrical? This is wrong to do to hard working people. I'm a single mother of four. I took out a title loan to get the car fixed, so I can't even sell it now. This cost me more than the $2,100 you took from me. read more

On June 29th, I scheduled my 2004 Honda Element with 250,000 miles on it for a Wheel Alignment. This vehicle has been aligned by Firestone's across the country every 10,000 miles since 90,000 miles. After waiting for over 2 hours for the vehicle to be completed, I was told that they had broke the essentric bolt that would adjust the rear toe for the alignment. Since the store manager Joseph was not in at the time, a call was made to the district manager, who denied me being reimbursed for a rental car. I called corporate, and left to purchase a rental car with my own funds. After writing this original review, I was contacted and told they would reimburse for my rental car. The next two and a half weeks are detailed below: June 29- Drop Off for Wheel ALignment, Bolt Broken. I was told that the bolt is no longer available to be ordered and is "In development" I was forced to order a used bolt off of ebay and pay for additional shipping to get it rushed to me, as I was without my vehicle. July 2- I deliver the bolt personally to Firestone July 3- I call for a status update. Firestone Mechanic claims the broken bolt is seized and unable to be removed. We agree that they cannot use heat to remove the bolt, as that would damage the rubber bushing. July 5- After I do further research, I find out they can replace the bushing only without replacing the whole control arm. I call in to the Firestone Mechanic and tell them they have permission to use heat to remove the bolt, which will damange the bushing but it can be replaced. Also, the bushing is not part of the control arm at all, it is part of the spindle. I had to find this out based on my own research, the Firestone Mechanic did not know this. July 6- I call for a status update, Part has not been ordered. Firestone says they don't know where to order it from. I let them know that I already contacted the dealer, and they have it in stock. July 7- I call for a status update, I'm told that they didn't know they had to pay cash with the dealer, and someone from the store will need to go pick it up July 8- I call for a status update, I'm told they ordered the wrong part and will need to order a different one. July 13- I go in person to the store and nothing has changed. I'm told "we don't have anyone to go get a new part" and I'm shown the wrong part that they ordered. I'm also shown my vehicle, and the wheel hub is hanging by a thread only by the hydraulic brake line. Most likely this is the cause of the ABS issues mentioned later. I've included a photo of this for reference. July 13- I go to the dealer myself and order the part July 14- Bushing arrives at the dealer, and I have to go pick it up and deliver it personally to the Firestone store. I'm told "no, that's a control arm bushing" when I drop it off, even though it is in fact both spindle bushings, as they still did not know which I needed to order. I ask when this will be done, as its already been two weeks without my car. I'm told "well we are really booked up, so probably not for a few more days at least" July 15- I call for a status update, manager Joseph tells me the bushing has been replaced, and the car will be ready by the end of the day today. July 15- I'm told the car is ready for pickup. When I arrive, the manager Joseph tells me I should have warned them that the vehicle had rust on it, and that no matter what future mechanical issues there are, they will no longer be servicing my car. Upon taking a test drive in my car, I noticed that the ABS light is now on. It was not on when I dropped it off. I brought this up to the manager Joseph, and he refused to even look at the car anymore. All in all, I am completely baffled that this situation even had to happen. I would expect anyone with eyes to be able to identify rust on a vehicle that is 17 years old and has 250,000 miles on it. I would have expected the mechanic working on the alignment to tell me "this bolt is rusted solid, so we will not be able to adjust the toe on the rear tires to spec." I would have left and gone on with my day, happily driving away in my vehicle. Instead, I was faced with a two-week-long fiasco wherein I had to spend $1000+ of my personal funds on rental cars and parts (which was eventually reimbursed) as well as a significant amount of my time running to play parts boy and calling around to do research that I would have expected these professionals to know. Throughout this whole experience, I was never contacted once regarding a status update on my vehicle. This was a daily hassle that I wouldn't wish upon my worst enemy. As I stated at the outset, I brought this vehicle in for a wheel alignment. I was not given any wheel alignment report or receipt on what was completed, so I'm not sure the original alignment ever took place. I have been a loyal Firestone customer for many years, but that will be ending today. read more

Firestone Complete Auto Care - Auto Repair Near Me - Henderson, Nevada

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