Angies Auto customer service is excellent. They provide a quote after inspecting your car and keep…read moreyou informed throughout the repair process if anything comes up. Tony has been working on my cars and my entire family's cars for quite some time now, and he always does a phenomenal job. He truly treats you like family, which makes all the difference.

Great experience. Called them up cause the wife's car was leaking coolant. They were able to order…read moreparts and back on the road in 3 hrs. The front office and mechanics were all awesome. Definitely bringing my vehicles here in the future.

Honesty Is Hard to Find--Which Makes It Worth Recognizing…read more I retired to Henderson, Nevada, in 2010. I love the weather, the active lifestyle in my 55+ community, and the fact that Las Vegas is only about 30 minutes away, offering countless restaurants, entertainment, and services. Unfortunately, living here has also taught me another lesson: the old saying "Buyer Beware" is more relevant than ever. Over the years, I have found that many businesses--whether in medical care, auto repair, legal services, home repair, or other industries--either overcharge for their services or fail to deliver what they promise. As consumers, we often have little choice but to trust the professionals we hire, making honesty and integrity more important than ever. To me, a truly exceptional business is one that takes the time to explain what is needed, treats customers with respect, performs quality work, and charges a fair price. In other words, it follows the Golden Rule: Treat others as you would want to be treated. Imagine how much better our communities would be if every business operated that way. While companies like this seem increasingly rare, I was fortunate enough to find one recently. I took my 2022 vehicle--with only 22,000 miles--to an auto repair shop that had serviced it several times before. I requested nothing more than a routine oil change. About an hour after leaving the car, I received a phone call informing me that they had discovered major front-end damage. I was told the vehicle was unsafe to drive and that the repairs would cost between $1,800 and $1,900. The diagnosis didn't make sense. My car had never shown any symptoms of front-end problems, so I decided to seek a second opinion. I brought the vehicle to Sonny's Auto Repair at 1000 Stephanie Place, Henderson, NV 89014. From the moment I called, I noticed a difference. The receptionist greeted me warmly, listened carefully to my concerns, and assured me they would be happy to inspect the vehicle. After spending 30 years in customer service, I know how much first impressions matter, and this one was outstanding. I dropped off the car and was told there would be an $85 inspection fee. Later that day, I returned expecting to hear the worst. Instead, I received some of the best news I could have hoped for. The technician--and even the owner, Chris--carefully inspected the vehicle and found none of the damage described by the first repair shop. In fact, the only problem they discovered was that the oil filter installed during the previous oil change had been improperly fitted and was leaking oil. They corrected the problem immediately. Then came the biggest surprise of all. When I asked what I owed, I was told there would be no charge. Chris explained that the repair required very little time and that he could tell how distressed I had been over the prospect of an unnecessary and expensive repair. Think about that for a moment. How often do you encounter a business that could have charged you for an inspection, recommended unnecessary repairs, or simply taken advantage of the situation--but instead chose honesty, integrity, and compassion? Those qualities deserve to be recognized. Because of this experience, Sonny's Auto Repair has earned my trust and my future business. More importantly, they restored a little of my faith that ethical businesses still exist. In today's world, honesty and integrity are qualities worth celebrating. If more businesses--and perhaps even more institutions--followed the example set by Sonny's Auto Repair, our communities would be stronger, trust would be easier to earn, and life would be better for everyone.

I had an amazing experience with Sonny's Auto Repair. I brought in my 2014 Ford F-150 due to…read moretransmission issues, and from start to finish, they went above and beyond anything I expected. Not only did they diagnose and fix the transmission problem, but they also discovered other issues I had no idea about. They took the time to thoroughly explain everything to me so I understood exactly what was going on with my truck. What really stood out was their communication. They kept me updated the entire time--whether it was parts being ordered, delays in delivery, or progress on the repairs. I was never left wondering what was happening, which gave me a lot of peace of mind. They even provided pictures showing the damaged parts side by side with the new ones, which really showed their transparency and attention to detail. On top of that, they made sure to test drive the truck to confirm everything was running smoothly before handing it back to me. They also stepped in and corrected a mistake made by my warranty parts vendor, which could have easily turned into a much bigger headache. That level of honesty and dedication is hard to find. Overall, Sonny's Auto Repair is professional, thorough, and truly cares about their customers. I highly recommend them to anyone who wants quality work, and clear communication.

Really happy with my experience here. I stopped in for a oil change. Everyone was friendly and the…read morecustomer service was great. They explained everything they recommended and answered my questions without making me feel pressured to add on their recommendations. I really appreciated how honest and helpful they were. I'll definitely be coming back!

I had my Camry's last oil change done at this location. I came back today for my routine oil…read morechange, but they told me they couldn't do it because the filter housing wasn't working properly anymore; it turned out they had tightened it so much that even they couldn't get it off. I've had to spend twice as much buying tools and a new housing because they ruined the old one by overtightening it.

These guys rock. Dee and Andre are awesome and their management is second to none…read more I highly recommend Jiffy Lube on Stephanie.

First clue shoulda been when I asked them to please fill the brake reservoir and steering fluid,…read moreand I was told that would cost 150.00 for each. $300.00 for both!! I declined, and then the gal comes back in and says, " I'm sorry, he wrong. It ain't not gonna cost nuthin'." I jokingly said, "so if it ain't not going cost nothing, how much will it cost?? She didn't understand her use of a double negative indicating it would cost 'something'. As soon as I left the property it was very clear neither brake nor steering fluid had been touched, so I went to an auto parts store to buy both brake and steering fluids. It was THEN I learned Jiffy Lube had broken my brake fluid cap. How do I KNOW it was them? Because 30 mins earlier I'd had a smog test and the mechanic there told me "your steering sounds low on fluid," so whole in his shop I popped the hood and checked em both. That's what inspired me to visit this Jiffy Lube whose work is now very suspect in my mind. I called the Jiffy Lube location and the manager was out, but I was promised a return call that never came. It cost $15.00 to replace the cap they broke, not to mention the time finding one, and then getting under the truck to be sure the oil plug has been properly reinstalled. I won't be returning, obviously, because what "ain't not gonna cost nuthin'" could have been very spendy had I not checked their work.

Not sure why so many negative comments but my experience was amazing!!…read more Called ahead of time and without appointment took me right in and patched my tire free of charge!!! Apparently since I bought my tires from Big O Tires location in California I receive free no charge service nationwide!!! In and out in less than 30 minutes!!! Highly recommended!!

15 South Gibson Laura gave me exceptional service today and…read moreI'm sure that's the wonderful attitude she has everyday with her customers. She went above and beyond to make sure that my needs were met. I can definitely say that Laura is a valuable employee and person. Thank you Laura! I'm very pleased with the service from all the employees at Big O tires on Gibson!!

If I could give Silver State more than 5 stars I would, no doubt!…read more My check engine light went on and not knowing a thing about cars, I took it to O'Reileys for a diagnostic check. Once given the print out, I panicked because the thought of having to take it in to a mechanic scares me! I posted on the Nextdoor app if anyone knew of a good, reliable, reasonable mechanic that would not take advantage and try to price gouge. Hailey from Silver State reached out to me and provided her number so I could call her. I also received a referral to another mechanic who my boss told me to call but he did not make me feel very comfortable, acted like I was bothering him and rushed me off the phone so I called Hailey. BEST Decision ever! She made me feel comfortable, gave me pricing for the diagnostic part and told me to bring it into the shop. When I did, she was very friendly and explained the entire process to me. She called me that same day and gave the "bad" news and told me how much it would cost. As soon as I knew I would have the funds to fix it, I told them to do so. I received call and a text the next day from Tyson that said it was ready. When I went to pick up my car, I was given the paper. Tyson happened to be at the counter and he explained in full details what he did, any recommendation for other work that needs to be done (I knew there would be other work already), the processes for what it could be, etc. He was very friendly and nice! If your looking for a mechanic, I would highly suggest Silver State without a doubt!!

This is where I bring our car for maintenance & upkeep…read more The service is exceptional, with a friendly, knowledgeable staff. Prices are reasonable & the place is clean & neat. They always go over my car & let me know if there's anything I need to have repaired or replaced in the near future, giving me a chance to budget for those repairs & avoid a costly last minute fix. They also provide a discount for military. A copy of the local paper, free water or sodas & a light snack help to pass the time waiting for your vehicle to be finished. I like this shop & believe you would too. Looking for a new mechanic? Give Sliver State a try.

Nick, Alejandro, Aaron, and Mike were excellent . I have an old bird and they helped her out!read more

My girlfriend had an issue with her repair that ended up being a faulty part that was ordered. They…read morecompleted the repair, went above and beyond to make us happy. I had also brought my vehicle in for service and they were very efficient and courteous. The manager, Mike was great to deal with. I don't often recommend Repair shops as they seem to do the minimum and try to sell other surfaces, but in this case they went above and beyond and I highly recommend them.

Awesome service. Was able to schedule and get car AC fixed immediately. Will def take my car…read morethere again.

Unfortunately, our experience with this shop was extremely disappointing…read more We originally brought our car in on June 29 to have the shocks replaced. After picking it up, we immediately noticed a clunking noise that had not been present before the repair. When we brought the vehicle back, we were told an additional part needed to be ordered. From there, communication became a major issue. Days passed without any updates, and our attempts to reach the shop went unanswered. However, after my wife posted a negative review, we received an immediate response and were told to bring the car back in. The new part was installed, but the problem persisted. At that point, we were told a "brand-name" replacement part would need to be ordered instead (why is he not using brand name products?). While we understand that repairs don't always go as planned, we were left without confidence in the reliability of our vehicle and received very little proactive communication throughout the process. By July 8, we still had not heard anything, so I called to check on the status. During that call, the owner informed me that the part had actually arrived the day before and that he was planning to call us to bring it in "within the next few days." After already waiting more than a week, this was frustrating. What bothered us most was the way our concerns were handled. When I explained that we were unhappy with how the situation had been managed, the owner immediately became defensive. At one point, he told me that he "isn't responsible for my emotions." When I expressed concern that we had been left without reliable transportation, he responded that the car was "completely fine to drive." Given the ongoing noise and unresolved repair issue, this was not reassuring. A quick google search proved that the statement was not only incorrect but negligible and could have caused major damage to the car. When I asked whether we could receive a refund and take the vehicle elsewhere, he said that refunds were not available. The conversation became increasingly unproductive and hostile, and he eventually refused to discuss the matter further because my wife had signed the paperwork rather than me, despite the fact that I was present when the vehicle was dropped off. Shortly after the call, he texted my wife and stated that after installing the new part, he no longer wanted to service her vehicle because I had been "rude" to him on the phone. To be clear, I never raised my voice, used profanity, or became disrespectful. I simply expressed that we were unhappy with how the situation had been handled and wanted to explore our options. Our frustration comes from the lack of communication, the delays, and the dismissive and defensive responses we received when trying to resolve the problem. Additionally, we were completely turned off by the fact that the parts he uses is not of good enough quality that would prevent this issue from the first place. It took three total installations to resolve the matter, the first two was with his own parts that failed, the third was with a brand name that worked. In the end, we were left feeling unheard, unsafe, and without confidence in either the repair, the customer service or the shop. Based on our experience, we would not return and cannot recommend this shop. EDIT: I had a feeling that the owner would reply. But as you can see, there's nothing that addresses the way he treated us just that he repaired the car. Yes, he repaired the car after failing to do so the first 2 times he worked on it. He let us drive off twice with an impaired car that was caused by him. Guess all that he cares about is doing the work EVENTUALLY, not doing it right or doing it well the first time. AVOID.

I cannot say enough good things about Precision Tune Auto Care. I brought my truck in for an oil…read moreleak and was given an estimate, which I approved. Once they began the work, they discovered the issue was less severe than originally thought--and they adjusted the cost accordingly. They could have easily completed the more expensive repair and I would have never known the difference, but they chose honesty instead. That level of integrity is rare and deeply appreciated. Great, honest, and reliable service. I will never take my vehicles anywhere else.

I have used this location for years! I always feel they do the work asked without trying to over…read moresell. They will always recommend services but don't push you to do more than I can afford. I do feel it is a little expensive but with the great care and customer service every time, I think it is worth it.

Called up for a brake repair estimate. Sean spent the time…read moreto explain 3 options for repair. Gave him room to really sell it and he was honest to my needs. 90 minutes later I left this shop very confident in the repair. Much better than when they were under GOODYEAR. Thanks Sean we'll be back

On Saturday, August 8, I called the phone number listed for this business and scheduled an…read moreappointment for 5:30 PM because I had a nail in my tire and needed it repaired. I received an email confirmation and drove about 20 minutes to get there. When I arrived, there were two employees standing at the counter and no customers. I showed them my appointment confirmation, but they told me they didn't have it in their system and had already closed everything out for the day--even though the business doesn't close until 7:00 PM. The employee then explained that the phone number goes through a third-party scheduling company and that they have had a lot of problems with that company. As I explained to him, I'm the customer. Whatever issues exist between your business and the third-party company you use are not my responsibility. I called the number provided, scheduled an appointment, received confirmation, showed up on time, and expected my appointment to be honored. Instead of trying to help or find a solution, the employee was rude and dismissive and basically told me that because the appointment wasn't showing on his end, there was nothing he could do. He offered an appointment the next morning, but I had a nail in my tire and needed it addressed that evening. Very disappointing customer service. I will not be returning to this location and would not recommend it. If your business uses a third-party company to schedule appointments, customers should not be penalized for problems between your company and that service.