Nick, Alejandro, Aaron, and Mike were excellent . I have an old bird and they helped her out!

My girlfriend had an issue with her repair that ended up being a faulty part that was ordered. They completed the repair, went above and beyond to make us happy. I had also brought my vehicle in for service and they were very efficient and courteous. The manager, Mike was great to deal with. I don't often recommend Repair shops as they seem to do the minimum and try to sell other surfaces, but in this case they went above and beyond and I highly recommend them. read more

Aaron Mike and Alejandro were very friendly and knowledgeable. They let me know everything my car needed and were upfront about the services my car needed and pricing. They worked with me to get it all arranged. I will be back. read more

I took my car for an oil change. They said I had a leak in my oil cooler, however it was replaced 2 months ago. I know it's not leaking. They were also supposed to rotate the tires, but didn't do that. When I asked for them to honor that, an employee named Michael said it was too late and I'd have to come back. (It was 20 minutes before they closed). I won't be going read more

I went for an oil change and tire rotation. Paid cash because I know the deal with their 3.5% up charge for not paying cash. I was called into the bay to look at a 'massive oil leak'. I declined the repairs that day because I was not having any symptoms of an oil leak. My paperwork said I declined such and the tire rotation would be 'completed if needed.' I called to ask if it was done after I left (I knew it wasn't because I had a rim replaced with yellow marking pen that was sill in the rear driver position). I was put on hold and Aaron came back to tell me that the technician didn't speak English and it wasn't done. He said if I came back that same day, he'd rotate the tires and apologized for this mistake. I turned around and was there 6 minutes after the phone call. I was then told by Michael they were closing in 23 minutes and wouldn't be able to get the tires rotated. Furthermore, I took my car to two places the next day and they both said that the oil was put on top of my engine and that there is no oil leak. This is the last time I use Purrfect Auto. read more

Henderson community good day! please be aware on this auto shop, yesterday stop by for a oil change and they will let you know and walk inside the garage show your car have a leakage but the problem is they will create fake leaked so you will drain your bank account. read more

Every time we go for smog checks, front counter service has always been terrible. We have 4 vehicles and only go to get smog because of the convenient location. Today, service was just as expected - awful. False overhead advertisement $9.99, without advising, rung up at $19.99. When said I thought it was $9.99 as advertised on the overhead, was told front outside window sticker displayed $19.99. If that was the case, shouldn't the overhead sign also reflect that pricing? Used my credit card, and was told AFTER being charged that there is a $5.00 processing fee. If I would've been advised, again prior to finalizing the transaction, I would've paid cash. Additionally smogged another car - I have a 2023 truck. They smogged my truck and again, AFTER THE SERVICE, was told that the first 3 years vehicles don't need smog. I would've appreciated that context before the service (that I have to pay) - or just don't say anything at all. Lastly, as I am waiting in the waiting room, a polite man asked what type of oil they use, employee responded rudely, as the customer leaves - employee comments (in front of other customers) "these people want cheap prices and expensive product". A huge assumption on a simple question that was kindly asked. Customer service lacks, I'm sure mechanical services are good but I can't comment on that part of the business. read more

Took care for oil change there the very next day my engine blew and there was no water or oil in it. They are the worse people I have ever gone to. A friend took her car in and they did oil change and as she was driving home it was scalping making noise and she found out the black plastic guard thing in from Nt was dragging. Perfect auto didn't hang it back up. Then when went back knot them after she had someone already fix it. They acted like she was stupid and ignored her. We asked for supervisor number cause that place sill horrible and someone needs to do soemthing to these crpoks read more

Quick and reliable. Torrey inspected my car and communicated well on what was needed and no extra BS. He took me out and showed me exactly on what things looked like and informed what was recommended and wasn't pushy. In and out within 2 hours. read more

If there was -10 stars that would be my choice. One of the worst experiences I've ever had at a car shop. The staff was rude, inattentive, and immediately judged me for the car I drove. On top of that, they tried to push unnecessary work on me just to pad the bill -- a complete scam. To make matters worse, the employee actually yelled at a me in front of everyone. Totally unprofessional and shady. I would never trust them with my vehicle. Stay far far far away!!!!! read more

Great service and honest judgement and answers for your car. They don't tell you a bunch of lies like other businesses. I feel comfortable and confident when getting my oil and filter changed and it helps me have less stress with my car. Highly recommend for inn and our efficiency and service in a timely manner. read more

Beware of Purrfect Auto Service #030 (Henderson, NV) I brought my car in for AC repairs in May. After paying over $2,000 and making multiple visits, the issue was never resolved. I was misdiagnosed, overcharged, and misled--only to find out from Ford that the original repair wasn't even done right. I ended up paying $1,400 more to actually fix it. I've requested a full refund and hope they do the right thing. Do your research before trusting this shop. #AutoRepairFail #HendersonNV #PurrfectAuto #CustomerWarning #ACRepairNightmare #DoBetter read more

This place is very reasonable, the Service Manager Tory worked with us and really was the MVP regarding an emergency CV axle replacement. Highly recommend this place! read more

DO NOT TAKE YOUR CAR HERE All my truck needed was a new battery. That's it. Instead, this shop tried to sell me on a fake rack and pinion replacement for $800 (on top of a $400 battery) .....AND handed my car back with blown engine and transmission mounts that were perfectly fine when I dropped it off. Here's what went down: I brought it in with a dead battery and a stiff wheel (it's electric steering, so no power = no assist). The truck was otherwise fine. Next day they tell me "it's just the battery." Makes sense. Steering was perfect before the battery died. Then silence for days. Suddenly they call: "Your rack and pinion is bad, $1,200 total." They pressured me hard to say yes on the spot. Luckily, I looped in my dad (former military mechanic). He said NO, give us the car back. Vibes got weird. They even tried to call my dad separately to complain about the "time they spent taking it apart" (which I never authorized). When we picked it up? My dad told me in the parking lot "follow me home" which was strange (instead of us taking it back to my house but his house was closer). I watched him drive the car as I trailed him in my other car. Car handled fine, seems the steering was magically just fine -- as we suspected -- because there was never an issue except the battery in the first place. But here's the kicker: When we get to his house dad hops out tells me to get in and feel the car. It's shaking like it is about to fall to pieces! I recognize this shake because I have felt it before on this truck a couple years ago. I know exactly what it is. My engine mounts are completely trashed. They were 100% fine when I brought it in. I did NOT trust them to be accountable for this and absolutely did not trust them to touch my car any further! So I didn't take it back to them. Instead we carefully drive it STRAIGHT to my old shop and parked it. They walk out, turn on the engine and IMMEDIATELY say "it's your engine mounts". Call the next day and confirm the mounts were destroyed (likely because they put it on a lift and didn't support the engine/trans properly - a lift it should have never been on in the first place cuz it only needed a battery). I ended up having to replace ALL mounts (3 engine + 1 transmission) for over $1,000. For good measure I had the rack and steering inspected too: Perfectly. Fine. Exactly what we knew all along. So let's recap: If I'd said yes to their scam $1,200 for a fake rack/pinion job + battery change PLUS another $1,000+ for the mounts THEY actually damaged in the process of doing too much. Total: $1,800+ in unnecessary costs potentially... $1,000+ in actualized unnecessary costs. When literally all it needed was a battery. A. Battery. That's it. This place will lie, upsell, and return your car in worse shape than you brought it. I originally went to them on a recommendation last year and they did good work at a fair price - I went back for this easy battery change that I could have gotten ANYWHERE (even Walmart) for cheaper... as a thank you and to keep what I thought was a good relationship alive - trying to throw them my business when I could...and they completely screwed me over. Now, looking at other reviews (again I went to them on a personal recommendation) - I am not their first victim. You been warned. Purrfect just lost 4 customers in one dumb move: me, my dad, my little brother, and my dad's friend who we have sent there - all because they couldn't be honest and do a quick, easy, battery change, without trying to run a scam. DO NOT LET THEM TOUCH YOUR CAR. read more

We made a last minute run to get a smog test on registration renewal day and it was fast. The price was $9.99, and the smog check was legit and passed through the DMV with no issues. They quoted me on needing some fluids looked over due to the miles on my car and gave me a breakdown on a piece of paper. We decided not to get any work done on that day, but we walked away pretty happy with the price and time it took. read more

I usually never have a problem with this establishment, but the past couple times that I've been there. It's been very frustrating because all they keep doing is up selling for no reason. This time I stood out there and watched to see if they would do an inspection regardless of what I said because I told the cashier just the smog. I'm running behind just the smog. So my car was done they brought it around and guy very rudely told me get my 90,000 mile tuneup done. OK great however the last time I was it was in there and my husband got an oil change done, you guys cracked the housing to my oil filter and didn't even tell me and I noticed a leak and took it straight to Toyota And they told me whoever did my oil change last cracked it so that right there was very unprofessional. The next thing unprofessional was how rude this guy was about my 90,000 miles. Don't tell me what needs to be done because I do a lot of my own maintenance. Which comes to my next thing on the paper it says I need to change my all my filters and my spark plugs. Well, those have been done and how would you know if they haven't been done or even if they have been done if you guys didn't even look because I stood outside and watched and not one technician lifted up my hood to look at my spark plugs. So throwing things on paper just to gain more money out of customers is wrong. I'm not just your standard female that walks in. I do my own maintenance on my cars and my motorcycles. So I know when something has been looked at, and when something has been done and hasn't been done. On top of that, $465 for labor just to change out spark plugs I can change those out in less time which means your techs are milking the clock and causing the consumer even more money. I suggest everyone to check your vehicle before and after because my ex had an oil change done there and they never put the oil back in and his engine blew. Also please check pricing before you agree because over charging is not right at all. read more

Purrfect Auto Service - BS You voice of what they want done - Auto Repair Near Me - Henderson, Nevada

I found this place when I needed a smog test and I started going for oil changes. I found them to be very honest and up front with any issues I might have had and they do not hassle you if you decide not to do the repairs there. My car is still under warranty and I let them know that. I have never had a problem with them at all. read more

Terrible place dont bring your car here they'll recommend you fixing stuff on your car that dont even matter this place is just money hungry and try to convince/force unnecessary labor on your car for the benefit of them read more

After issues of overcharging me and holding my car hostage on September 6, 2025 I was forced to sign almost blank contracts under duress as I was in intense pain that day. My car was on the rack for almost 4 hours for a battery, why? Not only overcharges on that but alternator too. At any rate after News 13 aired a segment labeled as my having Sticker Shock, it was NOTHING of the sort. They used intimidation at every level. But following the segment I was informed I would be reimbursed for the differences between the battery and alternator fees. Upon arrival I was greeted by a woman at the desk with two men standing as if to intimidate me behind her. They had a check in a sealed envelope and said I had to sign receipt. However, the form was a vague as the original contract and I still had no idea what I was being reimbursed. I was informed I couldn't open until I left, but was expected to sign something I didn't understand. HMM I refused to sign and they refused to give me the check. I was $87 short of what I was due. the form was NOT a receipt, it WAS a SILENCE WAIVER Now tell me, why would I need to be silenced if I were only being ridiculous about sticker shock? really, foes that make sense to you? but think again, why would management and staff need to be changed out if they had nothing to hide? Seems to be an ongoing practice of this company as well. Originally with News 13 arrived the shop had no clue of my business and needed invoice numbers to prove my patronage Yet, they had everything need to prove to the bank I signed a contract. Interesting? Everywhere I've turned with them the story changes. Monday te 10th when I cancelled the order Id been informed the item was just about to be ordered, yet now they show it was ordered earlier on Saturday and yet I wasn't permitted to have my car or leave until the ed of that day. no, I'm not finished and will be going to court, and Attorney General as well. I will appreciate anyone that has suffered corruption through this company to step up so we can take this mountain down. read more

Is this the place try to charge an old lady $4000 for a Battery and alternator? What a rip of and a scam. At that point its cheaper just to go to the dealership read more

Victor and the crew at Purrfect #540 at Valley Verde take great care of my cars and go the extra mile to make sure everything works great. They're fair, and they do solid work. read more

Purrfect Auto Service - Auto Repair Near Me - Henderson, Nevada

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I saw the Article on KTNV Channel 13 today 12/18/2025.... These repair shops should be ashamed ripping people off like that... $3000 for a bad battery and an alternator that was probably still fine? I guess these criminals get one over on vulnerable people occasionally--hopefully rarely.. It is very sad... Glad KTNV did the article but they should have addressed the extravagancy of the charge/interviewed a reputable "fair" auto repair business if there is such a thing... Smart people will see the article, this business which has a bad reputation all over the Las Vegas area and will avoid choosing Purrfect Autos everywhere.. I quit going anywhere near a Purrfect auto when approximately 2009, they would not Smog Check our older BMW because it had a small radiator leak... It was their way of saying, "oh, you don't want to overpay us to fix it?" read more

Not entirely sure how my review got deleted but they completely ruined my car. I paid almost $2000 for them to have me come back again and again and pay more. I left and within a mile my car shot a rod and was completely done for. This place is horrible and I would never come to them. read more

my honey took his car there and it has been nothing but issues after issues would never recomend. very shady too got an estimate with a different vehicle on the paper work. things that make you go hmmm. something stinks! read more

Well, it has been a brutal reality for the Doyle family to find out that Purrfect Auto on Sunset and Valle Verde in Henderson put the WRONG OIL in our car for 2 of the 3 oil changes, which basically voided our vehicle's extended warranty. The engine literally shut down on me on the freeway, and after 2 weeks of fighting and 5 denials, there is nothing else that we can do without going to small claims court to litigate this matter. We may move forward with a lawsuit for the sake of honesty and accoutability for this business, but for now.... We are looking for another car:( read more

Super friendly. Helped me get my car ready to pass smog. Will be back for anything in the future.

They provided quick and helpful service for smog testing. I was able to wait in their office until test were done b

Do not come here! Their prices are very high, and they make up problems that don't exist. I came here for a check-up, and they told me my car had an oil leak. When I asked them to show me, they couldn't point it out. I even asked for a photo, but they never gave me one. In the end, I wasted money for nothing. If you don't want to waste your money, avoid this place. read more

Absolutely wonderful service! Not just with me but watching Victor help another customer as well as me with such patience is almost unheard of now. I've been here many times but today the customer service is simply amazing. Diana behind the desk is so friendly and helpful! I will definitely let anyone know about Purrfect Auto!! read more

Purrfect Auto Service - Just waiting in the very clean waiting area - Auto Repair Near Me - Henderson, Nevada

My 77 year old father took his 17 fusion to them for a water pump. They went through his car found his car needed both left and right control arms and he needed all his fluids changed and filled. He told Victor he doesn't have the money to do all the repairs needed. Victor really worked with the price by discounting the labor to near nothing on some services and and near nothing on other services. He threw in the change of all fluids free. Then he helped my dad with a 1 year 0 percent interest for 1 year. ​ read more

I came in for a SMOG inspection in January. Then I was brought to my car where they showed me oil on my axels, and told me they needed to be replaced along with a new gasket. Their price seemed reasonable and Mike (the new manager) said that they would change all my fluids and not charge me for the SMOG certificate. I agreed and had the work done then and there. While driving my car home the steering wheel began to shake. I called them the next day and Mike said they would need to order a part to get that fixed. I called every week for a MONTH but was given the excuse that they were still waiting for it. At this point, I decided to go into the shop and then they said, "It just came in." (Seriously?) They said I needed Transmission mounts on the engine side and engine front. I waited all day and the work was not done. They drove me home and I came back the next day. Waited for hours again. When I took a test drive, the shaking was still there. They said they were going to "upgrade" the motion mounts. When I took another test drive it finally seemed okay. Bottom line with Purrfect: I do not trust them. I should have trusted my intuition and not gone there. Lesson learned: Never Again! read more

SCAMS and THREATS! STAY AWAY! Stay away from this business. They recommended to change all fluids for $189.99 but when I sent my friend to get it changed. They charged $389.99. Recommended Service and Price 10/23/2023: Service 30/60/90k miles HRS: 1.27 Subtotal: $189.99 11/27/2023: Service 30/60/90k miles HRS: 1.27 Subtotal: $189.99 Amount Charged for the same Service 05/16/2024: Service 30/60/90k miles HRS: (Not mentioned at all) Subtotal: $389.99 They try to scam nice people. When they realized that my friend is a nice woman who might not notice the price change, they increased the price from $189.99 to $389.99 and removed 1.27 hrs because they could not justify number for hours and when we went back to ask for a valid reason - Manager threatened to call cops on us. Every time, we went for an oil change. Manager tried to scam us by giving false recommendations. He lied about my radiator being leaking too and asked for $1039.13 to fix it. When I took it to my other mechanic, they checked it and it was perfectly fine. read more

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would not honor $5 smog check discount because I performed my own maintenance on my vehicle, i.e. I change my own oil and brake shoes. smog busters never questioned me like this. going to keep going to smog busters. read more

Shady chief mechanic. Went in for a smog check he disconnected a vacuum line which gave me a fail. When I drove off I got a check engine light. I never had one before that. I pulled over opened the hood. I could see where the vacuum line had greasy hand prints where it was disconnected. I took my car somewhere else and it passed. I had my family take their vehicles to Purrfect for years because they were legit. Now they're not. Hopefully a news crew will do a Sting and record these criminals ripping off people soon. Maybe sooner than we think read more

So I brought in my vehicle for an oil change I had called prior to bringing it in and I was told that there was not much of a wait time. I came in and I parked the car right in front of the the entry door and waited. They took my car in within 10 minutes. Thinking that they weren't that busy in the lobby me and one other person. I was offered a free tire rotation I said yes to I even mentioned that one of the tires was low on air cuz the indicator on my dash was saying so. I waited well over an hour thinking that they were doing everything they said they were going to do. So I patiently waited didn't even bother to ask how much longer or anything like that. So I finally got called to pay for the oil change paid got in my car and drove away. Lo and behold the tire but the low pressure is still in the same position as when I drove in with. Which means that they never rotated my tires nor filled up the tire that I requested. After waiting well over an hour for an oil change to me that's nuts. Then I realized that my last vehicle that I had brought in several months ago I had some issues and found out that my car had no oil. And this is the same spot that I had brought my that vehicle in so now I'm suspecting that these people did my oil change and didn't plug up the pan correctly because my vehicle has a zero oil. Also what I while I sat in the lobby several people were coming up complaining about the poor service that was done to their vehicles. I'm starting to suspect that this place has a lot of issues. read more

Deceptive practices at this location. Each location is franchised and owned separately. I went in for an oil change and smog check around March 2022, then wasted almost three hours of my time. The delay came as they stated the State of Nevada requires a full car safety inspection. It's more so they can generate work. They wanted to replace my brake, radiator, thermostat, hoses, (the whole cooling system) and claimed that my engine was going to blow up and my brakes would fail. I watched their newb mechanics attempt to claim there were severe issues with my car. I was afraid that they would sabotage my car because I didn't fall for their scam. I played dumb and acted shocked at their BS claims. I used to work on cars with my father as a kid. Only reason I pay to have my car serviced is due to a mobility disability. I recommend that you stay away from this location. They don't have the customers best interest at heart and are looking for easy prey. read more

DO NOT EVER GO HERE! They are thieves , tell you stories to want gouge you out a smog test ! No where if you fail you are charged 19.99 ! Stay away they will try scam you to fix stuff that doesn't even putting to the smog test ! They said it failed then charged 19.99 full price which most places if not passed charge 4$ so you go back then u can pay another 19.99$ ride ignorance thieves ! Sad went to dealership same f test passed 2 minutes , then dealer waived fee because they felt bad that we already spent 19.99$ to get vehicle passed ! If you want be scammed keep going any of the perfect auto places ! The past owners were not thieves or scam artists! Pls I'm warning you they will screw you and don't care ! What a waste of time ! Learn from me don't go their at all unless you want pay and not get passed w bs lies ! Writing to bbb, consumer affairs the department of Nevada transportation and show receipts of how they scam people! And they can put me in their system to not come back f them why would I ever go back to get screwed ever DONE AND DONE ! Pls save $ don't get nothing fixed you might get scammed like others have ! Thank you very much writing this so others can see they want do scam wk and you pay for their morons working their ! Rude f's business needs to be investigated and shut down immediately! Nothing but what I have experienced, and if your a woman be extra careful they will try sell you tires etc in and on ! Was 9.99$ years till these clowns took over ! Beware ....... read more

I stopped by for a quick smog check because another auto shop wasn't able to perform it for some reason. They completed it quickly and without any issues. Everyone there was super friendly and welcoming. I was amazed that the price was 50% less than what I usually pay in the SW area. Overall, great service and pricing--I'll definitely be returning next time! read more

I took my car in for a smog test today. There was no wait time they acknowledged me by name because they remember me as a regular customer, that made me feel good The manager Victor came out and said hello, and Michelle and Paige at the front desk had a smile and great moods and made me feel good about coming in today. I can't complain about the price cuz I thought it was a great price so the value was right on the money. Okay thank you for starting my day off great. read more

Thomas and Victor for the win! Amazing customer service once again! Thanks guys for all that you do!