They like to put defective off brand parts on vehicles but charge for the name brand stuff then you have to waste your time going back in there to get the same issue fixed because it wasn't done right the first time. read more

Alex did great explaining the alignment process and has my truck dialed in, 10/10 to these guys. Price is comparable to other local shops but the service you receive is well worth the visit. read more

Another awesome experience at Firestone. Thanks Alex you guys always go above and beyond.

Im done with Firestone. I was stuck with them for 3 years due to my new tires back in 2022. Sahara is a joke, Maryland held hostage my truck for 2 days and now Stephanie will not patch my truck. She immediately wanted me to replace both rear tires. This is complete robbery. What was worst was her non chalant attitude. Well people, I been to three firestones. Do not take the risk with this company. They are a business, I know they have to upsell, but they are openly theifs. Update, I went to tire works. The valve was leaking. A valve they installed read more

Customer service here is great. I don't feel like they're gouging me when I get my tires replaced here or puncture is fixed. They told me to come back anytime I needed anything topped up for free, which I think is above and beyond considering places like this are known to rip people off, especially women who don't know what they're doing. Professional , accommodating, timely , reliable, friendly. read more

One of my tires had a slow leak. I had the Ford Dealer check it out and they found a nail in the side wall and quoted me a price but said they had to order the tire. As I was going out of town in a few days, I didn't want to risk it. My daughter had previously had an excellent experience at Firestone so I decided to try them. Joseph looked at my tire and the paperwork from Ford and said he could get the exact tire I needed that afternoon and the price quoted was $30 less than the Dealer! When I returned later that afternoon, Alex helped me and verified that some info I had received from another business was incorrect. (That I needed to replace all 4 tires.) I deeply appreciated Alex explaining the process to me, and that neither he nor Joseph tried to "upsell" me. I am very happy with their service, their friendliness and honesty. Definitely will be a return customer! read more

Went to shop with my wife to get 4 new tires Alignment , oil change ( in which turned out to be more involved then we thought ( No fault of firestone) but rather a previous shop appointment where out oil pan was damaged & temp plug placed it needed to be replaced & was my firestone for free for US. Brain helped us and give the discounts for my Military servive . Shanti ( who got us the battery we needed for us also was a part of Firestone's great team we highly recommend them for all service needed/ provided BIG THANKS TO ALL @ Firestone. read more

Firestone Complete Auto Care - USMC OOH RAH - Auto Repair Near Me - Henderson, Nevada

Don't waste your time or money. This place sucks more than the crappy blanket apology the manager added to my last review. Your employees are still slow, ineffective, break customers stuff and laugh because you think we can't both see and hear you through the glass? but now I've got to add that having your system robocall me at 9am to try to get me to come back there? That's desperate, creepy, and quite pathetic. The way y'all treat your customers and their vehicles is the worst, especially the manager Lee S. read more

Great service today from Johnny! I was able to call and make a same day appointment. Although this location is not the closest to home, I come here because everyone that helps me is very nice. Thank you! read more

The store @ 220 N Stephanie St Henderson, NV, 89074 use defective aftermarket manufactured parts and then do not stand by their work. I had the worst experience in late Aug 2023 when I brought my 2003 Subaru Outback into your repair shop (Store#770342) for a diagnostic due to the transmission was locked into park and the brake lights system, including rear lights, were not working. Firestone technician found Code #PO703 was the issue. The Brake light switch part was removed & replaced. The Firestone representative that checked me out determined that there most likely was an underlying electrical issue with my car because the next day the Air Conditioning blower motor was not blowing air thru the vents for approx. 12 hours, then worked again. Firestone front desk representative stated that the next time I was back in Las Vegas, I needed to find an expert that works on Subaru cars to find out why different parts of the electrical system were causing issues. When I came back to Las Vegas, and had made an online appt in another auto repair shop that specializes in Subarus and foreign vehicles, as recommended by the Firestone front counter representative in Aug. After the Subaru shop discovered that the Brake light switch part the Firestone tech had installed in August fell apart as soon as the new shop's tech reached in since the transmission was again demonstrating the same locked in park situation with the transmission and brake lights when I drove it for the first time since late Aug last night, the after- market Brake Light switch was determined to be faulty and defective. I drove back to the Firestone store location on Stephanie St after the new shop repaired the Firestone defective part and was greeted by Shanti at the front desk. She spoke with a supervisor in the garage area and was told I needed to speak with the Firestone General Manager, Earl. He was conveniently not there, so she took my information, pictures of my newest invoice at the Subaru and Foreign car repair shop and kept the defective part in a Firestone plastic bag. (photo included) I made a formal request to be refunded for the defective part and labor from late August 2023. I finally got a hold of Earl and he flat out told me that the other reputable Subaru repair shop tech must have dismantled the brake light switch and they would not refund anything to me. Asian Auto Repair's work was quick, they replaced the defective, after-market part with a Subaru part and my car is now fixed. Do not use Firestone unless you want to pay for the same work and parts twice because they knowingly use sub-par and defective parts. read more

Firestone Complete Auto Care - Defective Brake light switch fell apart in Tech's hands! - Auto Repair Near Me - Henderson, Nevada

Very good service and shanti took very good care of me. It was a very good timely manner

I went to firestone to get a 9.99 AC check I got online .I have a new compressor and serpentine belt and the A/C was working great. Then blew hot air , anyways they called me with a quote of over One thousand dollars,Stating my O rings and assembly hose were Bad .lol Nothing they said was true and my O rings were brand New . I am tired of Mechanics ripping people off Who work hard for there money .you have a very attractive website made from people you stoled from . My AC is fixed $249 .Beware of crooks. My repair is a Evac and recharge. read more

Firestone Complete Auto Care - Firestone wanted it printed out .web says send to phone. they were not gonna honor it . - Auto Repair Near Me - Henderson, Nevada

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My tire was 16psi, for her to indicate no problem was a grave problem and if I could rate lower I would. Shawntelle had me wait 40 min, said let me check tire. Come back doesn't address me I asked she said she didn't visually see anything by just looking at tires there was no problem, ( who do see anything visually looking 360) Why did she go check the psi was enough of an indicator of a problem. Lady comes in said she would like a oil change She write her up and charges and proceeded to come tell me ohh I don't have any time at 4:00pm. I indicated the lady just walked in and you accommodated her immediately I asked for air, pulled up Angelo assisted me, my tire was at 16psi He put air in it and said let me do a bubble check Graciously he did, indicated a pin hole in tire Now that was service On the flip side shawntelle left a sour taste in my mouth MAN I just bought tires from Maryland Firestone. This was her attitude that sucked But how dangerous could a so call professional behave good thing I had more sense than she did read more

It's always tough going to a mechanic or shop and hoping for the best I had my tired fixed no issues and honest service. I appreciate them for being fast and reliable and will always go back for work read more

Be careful for this place. I called in for some services like an oil change and tire rotation. When I first spoke to a gentleman, he had given me quotes I was happy with as they had some promotions. I came in and the guy had gone home and a woman, who was just sitting on a tire on her phone, remained there and never greeted me. I had to greet her and then she proceeded to the counter while still on her phone. She quoted me some numbers and I mentioned the promotion that the other guy had mentioned previously and asked if she would honor it. She said that she would buy the number didn't match what the other gentleman had quoted me. I asked her why the service costs were higher than it was before the promotion and she said that my oil filter had to be ordered and that there were other fees and taxes. At this point, I don't even want to ask her to itemize the charges because the numbers didn't add up. I would never get my car repair needs done here. Not only were the prices inaccurate from what was quoted, but the professionalism is not there. read more

This place lacks communication and has terrible service, wasted 2 hours of my time just for them to tell me they couldn't service my vehicle. read more

Called to schedule an appointment to get some brand new wheels and tires mounted and balanced, was told to come in right then since their were no appointments at the time... once arrived was told my vehicle wasn't going to be touched for another hour ended up waiting almost 4 hours for my service which would of been fine if that's what I was told Come back home to realize every single brand new wheel is scratched from installing the lug nuts .. I could understand maybe one wheel on accident but all four wheels ? Someone needs a lesson on how to use a impact Very disappointed in the very simple service I paid for , wouldn't trust this store for anything ever again read more

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If I could give this store ZERO Stars I would. But Yelp makes me add one star to give a review. I'm writing this review as I sit in a DIFFERENT auto repair shop, because the sooner the better. I was driving across the country from the Midwest back to California, with my brother and 2 young kids, and my AC went out in my Honda. It's currently 115 in Las Vegas. I came to this store seeking help and simply asked if someone could make the time to check it for me (after going to the Honda dealership with no help). The man who was working the counter, who said he ran the shop, was so rude. He simply said, "No. I can't help you." He then proceeded to say, "If it has happened earlier I could have helped, maybe." YEA GUY LIKE I PLAN WHEN MY AC WILL GO OUT IN 115 degree heat in a state I know nothing about I then ask if there's anywhere else I can go and he told me to download the app and I can call places. Excuse me? Don't you think you could be a bit helpful and call the stores YOUR franchise is part of? He told me he would call, "One place." He called, then called another but didn't explain it's an emergency. Mind you I'm crying at this point asking for help. Overall, I would not recommend this place at all. What ever happened to empathy!? I work in a profession where we use it every day, and I've integrated that in my daily life. If you ever have a car emergency and need help, make sure you schedule the emergency mmmmkay. FYI will be calling the corporate office on Monday to discuss. read more

This location has been a solid member of my repertoire for *years*. Any time I have a problem with my second vehicle or even an issue with another Firestone store, these guys come through every single time. I always recommend them. Special orders come through same day if not next day, response time is fast, and they always follow up when they say they do. Thank you so much. I am a customer of Firestone because of this location alone. read more

Firestone Complete Auto Care - Great price on my set of high quality tires. - Auto Repair Near Me - Henderson, Nevada

This place sucks. What is the point of an 8am appointment if you haven't even started on the car by noon.

Great service and very nice guys. Didn't take advantage of an older woman who was alone. Quality of service was excellent and a great value! I recommend this store highly!! read more

Won't provide documents. I had an alignment check done yesterday. They wouldn't provide me with an alignment sheet showing my numbers because they said they are out of ink and said they couldn't even email it to me. The best they could do is let me take a picture of the screen. I told them I needed the print out and they said there's nothing they can do about that. They called later saying they would get ink and would let me know when I could pick it up. I followed up today and now they're saying they still can't get me the print out because their system possibly erased it. A company this large should be able to provide documents stating what is wrong with your car and what the alignment numbers show. Even if you're out of ink, you should be able to email it. read more

Firestone Complete Auto Care - Auto Repair Near Me - Henderson, Nevada

Bought an alignment service - while the tech began to work on my vehicle, the manager on duty called him and spoke with him for about 30 minutes in his office. Tech went back to begin working on my car but did it quickly . They made me pay and gave me a receipt showing the kind of service they said they did. Services like, they checked all fluids in my car but in reality they did not because I was watching the whole time through the window from the time they picked up the car and when they placed it on top of the rack . Tech gave me a printout of the whole thing and they said it really did not need the back aligned and the front was minor .I left the facility and upon driving, my car was still veering to the right as if nothing was done at all ... Seriously - what did I paid for ? At times like this businesses who does this by taking your money and claiming they will do the service you ask for, yet do not, is really low.. All are struggling but are willing to pay for the service they want done and company's employees who they hired as they trusted then rips people off do not show remorse ? Why ? Their actions goes against the company policies .. How many people have gotten ripped off already ? It's sad .. read more

The rep advised to do a Diagnostic test on my car to identify what causes the emission light but charged $99 for it when I could have gotten it for free elsewhere. The quote they gave for fixing the car is 800% more than elsewhere! Nothing good came out spending $203 yesterday, felt like that's the price I paid for oil and filter change and tire rotation!!!??? Never again! read more

DO NOT COME HERE OR ANY FIRESTONE! As a long term loyal customer of Fire Stone for over 6 years, what I've been through truly pulled back the curtain for me and cemented my decision to never work with Firestone again. It all began January 2022 when my check engine light turned on. After a conducting a diagnosis it was recommended that I get the catalytic converter replaced.. Trusting my technician I took my vehicle in to get the work done. Less than a year later in November 2022 my check engine came on again just to find out from the same technician that the catalytic converter needed to be replaced... again. At first, they tried to charge me over $2000, and after a few days of communicating with 3 different employees pleading my case about how a catalytic convertor should last over 100,000 miles they finally agreed the warranty would cover the cost since my last replacement was less than a year ago. Fast forward to January 2023, two months later, my car randomly lost power in the middle of the road putting my life in danger, it became very difficult for it to pick up speed and was dangerous for me to drive it anywhere. It was then I began to suspect the problem was related to the recent work done in November 2022. I started to question if I should take it back to the same shop. It was then I decided to take it to the manufacturer where I learned the catalytic convertor had to be replaced yet again for the 3rd time in a 13 month time frame. At this point I am frustrated. Hyundai recommended to replace not only the front cat but the back cat as well. They also mentioned the part installed by Firestone was old and rusted (pictures included) and was not the right type of type for my car which caused further damage to my back cat. This was devastating news to hear. I truly trusted Firestone and they had been apart of my regular vehicle maintenance for several years with two of my past vehicles. I spoke with one area manager Daniel Petowski, who offered me a refund of the work done back in January 2022 for $1250, but I did not find this a fair resolution. The cost of a catalytic converter replacement job in 2022 was much less expensive than the cost today. Not only that but the technician who installed the old rusted catalytic converter assured me the part was new which I later came to find out was a bold face lie. The incorrect (and old) part ended up creating collateral damage to my back catalytic converter which became an additional expense for me that should not have happened to begin with if the work was done correctly the first time back in January of 2022. I have been trying to get in contact with the corporate office for weeks after looking for fair soltuion and being dissatisfied. All I wish is for Firestone to own up to all of damages including lying to their customers, malpractice and putting in used and improper parts. I have felt completely tossed to the side about the entire situation no matter how many times Ive called I have not received one phone call. Ive left several emails, submitted multiple tickets and left multi voicemails. I felt I had no choice but to leave this review so others don't fall into the trap of Firestone. Be weary about getting expensive work done here. My trust in the company has gone to complete zero and I will make it my duty to be sure no one gets hurt here the same way I did. read more

Got my battery here, fast and quick. Two years later had to replace said battery. Warranty covered it. This is Vegas and batteries die quick around here. read more

JEFF is an insanely rude, unprofessional 'manager' who lacks the most basic customer service principles. DO NOT GO HERE if quality, friendly service is your goal. read more

I've never felt so furious in my life, they did a system update on my vehicle that I did not ask for couldn't even look me in my face while they were telling me of the charges. Also, I got my car drove to the nearest light and my car kept stalling and all my lights went off at the same time as if it was like they did nothing to it. I called my warranty in and they were told to provide me with a rental for the time until the issue was fixed, so Honda sent me to Enterprise where they never booked the rental and completely disregarded my phone call twice, the manager from Enterprise called...he was left on HOLD for 30 mins and another manager called from Enterprise and they hung up on her face. If you need your car serviced, please do not go to them because they are looking to upcharge you on services that you didn't ask for as well as they do not answer the phone. read more

Dear Firestone employee, yes you said you have the same tires that's on your car (Lexus) and you never had a road hazard problem with the same tires like mine (good for you) BUT IT DOESNT MEAN MINEs WONT either ‍‍‍‍‍ mine is under warranty, you see the road hazard damage. Please don't think too hard don't hurt your brain and tell me that this never happen, uuugh road hazard happens .. just take my money, replace my tire and shut up and have a good day and I'll never come back to that location AGAIN...... Picked up my car and he apologized for giving us attitude, good he knew he had attitude, I was gonna be a full on KAREN on him but I didn't want him to F* up my car when he changes my tire and oil change like I wouldn't mess with a waitress who serves my food (get spit on).. I understand the frustration he might be having before I came in but for him to say my road hazard never happens to him before and we have the same tires got me scratching my head like wtf road hazard doesn't pick and choose, do I even need to trust him putting my tires and oil change lol. I didn't get his name but please re-train and re-educate your employees with road hazard or anything to maybe refresh their memories.. I've been coming to this location for years and it's too bad that I have to go to another location next service. I would rather drive extra miles for a better service. read more

Walked in on a Friday around noon. Two employees, a woman and man are behind counter. A customer was talking to the man employee about his medical problems. Employee glances at me. Never said he had to "help a customer" but waited until customer finished then made a call. I'm the only one standing in the lobby, facing the employees. Neither one welcomed me to Firestone or told me they would "be right with me." Woman employee doing something on her computer. Glanced at me once but said nothing. Man gets up from chair and walks to safe to get money out. Sits down. I'm standing there 10 minutes, no one in front of me being helped. I finally threw up my arms and said, "Is ANYONE going to acknowlege me?!" Like i'm invisable. The woman employee smiles a little and says, "Oh, sorry." The goes right back to working on her computer! WTH. I said, "Never mind, I'll go somewhere else." and walked out. read more

They don't answer the phone so....yeah. Good luck trying to get in there. I had to call three locations to get an answer.

My car had a tire losing air and I drove by the shop and asked for help with the air pump. How about can you say neighborly, generous, or helpful!!! The guy took time away from what he was doing just to assist in putting air in one tire---immediately!! Boy was I impressed!!! read more

I was having a problem with my transmission, so I brought it in, to be looked at. Turns out It just need a service. I appreciate how quickly they Were able have My car back to me. read more

As usual Chris was very helpful to schedule. Upon arrival checked me right in for a simple oil change. 11/2 hours later Chris had finished his shift and gone home. Cabrina was there to ask and she got it done. C'mon guys, an hour and a half for a scheduled oil change? Short staffed? People home sick? Canbrina was so professional and kind that I left there feeling satisfied. Please acknowledge her kindness as she turned a not so good experience into a good one. Thank you. read more

I've been here twice now for tire needs. Once for new tires on the husband's car and once to replace one of my tires after a nail wanted to reside in my tire. The tire replacement trip was pretty painless. I made an appointment for a Saturday morning, we dropped off the car, and the employee that helped us wasn't pushy. We went with the tires that can be driven 50 miles on flat to limit roadside repairs. How cool is that? We returned a couple of hours later to a job well done and the tire pricing seemed reasonable. My most recent trip was for a tire losing psi slowly. The employee that helped us quickly discovered a nail in a spot that required replacement. The shop was really busy since it was Saturday morning so I left the car and went on with errands. I received a call less than an hour later that my car was ready. Through my employer I get discounts at Firestone and I mentioned that to the employee at drop-off and he nodded that he was adding it. After I paid and received my receipt I noticed that he never added the discount. That was a bummer, but not the end of the world. Overall, both times I've had to come here I've been satisfied with the work and it seems to save me money over going to the dealership. read more

Joe is extremely rude, truly could care less about Firestone or their customers. I have done business with Firestone for many years and never run across anyone like joe. He is obviously someone who isn't happy at his job. read more

They need a zero stars button because that's what our recent experience was, a garbage experience. My husband dropped his car off at 11am in which the tech said it'd be done around 3pm. Now, 3pm comes around and we get no call so we decide to wait closer to closing time. We get to the shop and the vehicle is in the same place not touched after my husband called and someone told him his car was still "hanging". On top of lying about it being mid-worked on they just didn't do anything at all. This place used to be good we'd been coming here for years but I'm guessing those other reviews of new management are correct. It's gone down the drain. Firestone next time you guys book people make sure your employees are able to handle the task or at least let us know the vehicle wouldn't be touched and we would've taken our vehicle someplace else. Thanks for wasting our time! read more

Took us to the cleaners.Firestone is the most expensive place to take your car to! Then they tried to be sneaky and completed something we did not authorize!!!!!! read more

A big thank you to Joe and Jose for a job well done. My sons 2000 Honda Civic needed new tires Joe the manager was very honest and fare he treated me very well and explained the importance of good tires. I highly recommend this establishment. I've been a Firestone customer for 10 years and will Continue my loyalty kind regards Jerry catania read more

After postponing an oil change on my work truck until I was nearly out of oil, I finally bit the bullet and took some time to take care of it this afternoon. Typically when I go to get my work vehicle serviced, I plan to have a ride so that I'm not stuck waiting for hours in an overly booked service center. I called ahead to see how long the wait would be and was delighted when the gentleman that answered informed me I could get right in and would be out in 30-45 min. This is literally unheard of in Las Vegas. I have taken my office's entire fleet of trucks for service at one time or another and have ALWAYS had to leave them at least half a day. The store is clean and the technicians appear professional and knowledgeable. As an added bonus, the sitting area is comfortable and offers coffee, refrigerated bottled water, free wifi, and a variety of magazines. I will definitely continue to bring my truck in whenever it's in need of an oil change/service. read more

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