I came to michaels the other day to look for decor for my bridal shower. I had to use the restroom, so I saw a sales associate at the floral desk, I asked her if she could give me the code for the bathroom so I could open the door, she grimaced at me with a death stare and said "I cannot give code to you!" and stomped towards the bathroom and opened the door. What ever happened to customer service????, she could have just said Im sorry I cant give you the code but let me open the door for you. It left a sour taste in my mouth. As I continued to look for bridal decor, they did not have what I was looking for in stock. The store is a lot smaller than the one I usually go to in Buena park. It has a messy appearance and things are usually not in its place or in stock. Terribly rude staff. read more

Michaels is Michaels but the cashiers here are terrible. They yell at people for forming lines behind each cash register; because store rules are that there is only one line that forms for all of the cash register which causes a crowd around the aisles. they're so annoying. The rest of the world forms lines behind each cash register! LOL! Home Ec divas! read more

This store is so depressing. It's messy, missing stock everywhere, and way too warm. I swear they always have the heat on, it's so gross in there. Poorly merchandised is just not my style, I'd much rather go to the newly remodeled Huntington Beach Michael's. read more

Have been shopping at this Michaels for a number of years I don't know if they hired seasonal help but the service last night was atrocious, although they wear headphones to "help"customers two employees were using them to bad mouth every customer who wasn't up to their standards, I was appalled at things I heard, happy boy and bad skin girl should not work here their attitude towards their customers is so not what Michaels seems to stand for it reminded me of the way you are treated at Walmart. Will not ever shop here again read more

This Michael's gives u hassles and nit picks you. They aren't very helpful like the other Michael are. This is the worst Michael's I've been too. The manager with short reddish/orange hair sucks also.never again read more

I tried placing an order last night 4/25 because I saw a promotion buy one get one free. I added the items to my cart, but the price was the original amount. I called this morning asking the supposed store manager, "Abi," she stated, "please call 1800Michaels." I called to be greeted by an automated message saying "Please go to www.michaels.com and click on live chat" I did that yesterday and waited for about a 1hr then I received a message notifying me no one was online to help me. The automated message stated it should take about 5 mins but I am still waiting after 30mins. I called again and spoke with Abi, the alleged store manager. She said, "she could not see online, she only received the orders" It's so frustrating and upsetting to deal with incompetent people like her, who do not know how to run a store or even lie correctly. As I spoke to her, the tone was condescending and arrogant. I just need the frames for my mother's house, and this has turned into a nightmare. Please be aware of this store, no wonder the rating is so low with an inept manager who lacks customer service skills and candor. Please shop else to avoid unpleasantries. Please note I will update when and if I get my problem resolved. read more

The front cashier and the items that I needed were in stock at a decent price is all I'm going to say. Overall, I have to agree that the service is not great or good. I walked around looking for craft items and despite walking around the store over and over and passing several employees, no one bothered to offer any help or at least greet me. And this was in the morning and it was very slow, I mean the store was virtually empty(no wonder). Also just so that everyone knows since I am a resident of Fullerton. The city has approved plans for upscale high density apartments/condos in parking lot area behind Burlington Coat Factory which is next to Michael's. It will consist of mixed use buildings meaning residential with commercial. The elevations on the net show the center being really spruced up so hopefully this will get Micheal's to step it up or get out for someone better. Unfortunately, that Brazilian Restaurant on the corner of Orangefair and Lemon will be torn down to make way for new development. The mall for the most part will be left intact. There are plans to build two parking structures for added parking. There is a rumor that possibly a Macy's may be coming to Orangefair Mall, but no confirmations yet. Here is the site pdf link on the new development, copy and paste it to your browser for anyone interested. http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&ved=0CC8QFjAB&url=http%3A%2F%2Fwww.cityoffullerton.com%2Fcivicax%2Ffilebank%2Fblobdload.aspx%3FBlobID%3D9092&ei=c0mrUqrfCYj2oASgyYGgCQ&usg=AFQjCNGMam41exlvGtyXvupPWWAhT99VIw&cad=rja if this doesn't work google: "high density apartments orangefair mall fullerton" and several links on this should come up read more

They really need to get ride of that grumpy cashier. My goodness she looks so miserable. It's like lady if you don't like people then get out of retail. She really makes people uncomfortable! I would advise not to come here especially since there is another location on La palma with much nicer staff willing to help. read more

Wonderful buys, but customer service check out is the worst! Went there for 4th of July sale! Found great buys! Then it came time to check out! I was the seventh person in line. Only one check stand open! I left and counted eight employees in the store! Told the employees about the line! When I got back there were ten people in line. Someone did call another checker. He said come to number 3 check stand and the customers pushed each other to get there first. Needless to say I left and will NEVER go back! read more

I'm very disappointed about this place. I ordered three white custom framings worth $1,300. When I arrived to pick them up the frames were completely dirty, scratched, and the paint was peeling from the frame. Beside that, I received terrible customer service and waited a long time from the person in charge of framing that was suppose to be in the store at 11:am. The frame was very expensive yet, the frame was cheap. I do not recommend this place. read more

This Michaels is 1 of the best ive ever been too! Its kinda small but its never crowded and the employees are great! The employees are all knowledgeable and very helpful. I have zero complaints and nothing but good things to say about this location. read more

This store needs some "cleaning up" I always walk in feeling like the place is a bit messy. Don't get me wrong, I love Michael's but I like to go to the newer stores since they are organized and usually have what I need in stock read more

There are so many nice goodies here! I'm not particularly artistic but I have a project so naturally just stopped on by. We were welcomed by a nice associate and she was walking around the store regularly. She helped me find what I need. However, associate Molly at the register was having a bad day because she looked like she did not want to ring me up. I did not get my total, hardly even a peep out of her except when she mumbled when I said I have a coupon. She just motioned for me to swipe my card and literally tossed my receipt in my bag. Looks like the store is cleaner than previous reviewers mentioned and they have gotten some better associates too. read more

i went there to return something i had bought from the micheals in long beach from my cakecup frosting kit. The older lady helping me with my return was nice and apologized for taking soooo long with the other customer that had bought 100$ worth of glass things that she had to wrap for her.... it was quite busy... didnt really look around read more

Zero stars if I could. HORRIBLE customer service. 30 minutes to get through the line and not one "I'm sorry" from cashiers or manager, just an attitude. Never again coming to this location. read more

**anybody looking for great frame work** ask for emily!!! that's all that you need to know!! 5 star work

Don't go to this location. No one wants to assist you. Go to Joan's instead. People that work there have a bad attitude. They don't even direct you where the items you are looking for are. They assume you know the store. read more

this actually a great place to buy stuff to do with your kids- paint a bird house, art supplies, bedazzling equipment!!!

Great Staff, very helpful every time I go in. I just got off the phone with one of the employees, she did a shelf check for me for "Display Cases" and even offered to hold the item for me when I get out of work. Wow! A+ Thank you! Robin read more

Went to this location last night after a terrible experience at the Downey store. The staff is amazing. Everyone went out of their way to help me. I placed order online for store pick up. Due to large volume of shoppers on Black Friday, online orders were taking longer to be received by the stores. I got there about an hour and a half after I placed my order and they still didn't have it in their system. I walked around the store hoping my order would show up soon. When they finally received my order, about a half hour later, I received a call that my order was ready while the employee I had first talked to when I arrived looked for me to tell me in person. I even got help loading the large boxes in my car. Truly a great experience. read more

I went to the other Michaels in Anaheim and had them call this branch in Fullerton. I was looking for invitation cards and they ask them hold it for me. I called today and again did it for me twice. That was really cool of them. read more

They charge to use their carts. Ridiculous! Not very conducive to shopping, and certainly doesn't make me want to spend money here! I'll visit a Michael's that values my business and is newer instead. read more

I enjoy going to this Michaels. The staff are very friendly and the make sure you are getting all the coupons that you deserve. That is always a great thing. read more

WOW, I thought it was only ME that wondered about this store, I mean it is always CRAZY busy when I've been there. I never seem to be able to find the item I am looking for - this is a store I just want to go in, and get out of ... the vibe is just UGH!! I never seem to find a clerk who KNOWS anything about crafts (Hello??? You Work in a Crafts Store (who does the hiring here???), why don't you at least know the basics???). My favorite craft is needlework - their selection is Non-Existent. Oh, one day I did go in JUST to browse (I had been in the area to another store). I was thinking of some ideas as Christmas Presents, and just wanted to see if they had what I was looking for (and if they did, price it against Hobby Lobby). I guess I was there too long browsing because all of a sudden I was being followed by a clerk (I guess they think anyone there too long is looking to shop-lift). It was a wee bit obvious, I'd be over by the glass containers, and there he'd be; I'd go over by the glass paints, and there he was again. I moved over to the material paint area ... and there he was again. I finally asked him a question about the aisle I was in and he said "I don't know, I don't work this area." I looked at him, shook my head, turned and walked out. The Orangefair Mall location is the closest one to where I live, and without a car, I usually end up here. No More. I'll plan for a longer trip, and take the bus up to Hobby Lobby in Anaheim Hills. The Clerks there are helpful, treat customers with respect, and LOL, I LOVE their needle craft area, one of the biggest I have seen for years!! Buh-Bye Michaels ... read more

Charging a quarter to use your shopping carts? Are you kidding? It's not like brick and mortar stores aren't dying left and right. And now you want to hassle your customers with a complicated lock and a fee to use your carts to shop in your store? Great idea. Make the in store experience less convenient. It's not the money it's the principle. Won't be back. read more

Not the greatest customer service here. The cashiers are rude. The girl on the checkout stand did not even look at me. She was too busy talking to her coworker read more

Very rude employees not very helpful considering the amount of money i paid. Tried to purchase some frames and figured the person behind the frame counter could help me. Took 15-20 mins to get her attention and when she didnt have what i was looking for, she suggested something that ended up not working at all. She also acted like I was wasting her time... All of the casheirs were very rude and seemed just generally angry and rude so i went to the michaels i think on beach and they were much more helpful, solved my issue in 5 minutes. Will not be returning to orangefair mall location in the future. read more