This Michaels is the best, whenever I call with questions they take the time to answer and the manager is so helpful-I was with my baby and needed to carry canvases to the car and they were so kind to help me out to car! Very organized and line moves quick even when it's long. I shop here all the time. read more

I agree with previous reviewer, Emily H. This Michaels has a great selection but the lines are always way too long. It seems every time I go there, I have to wait way too long to get through the checkout. I think the training for cashiers here is probably a 1 day seminar. read more

This place is horrible. Every time I go here the line is at least 8 people long. Today went in looking for envelopes and a hole puncher, looked around a while then decided to try and find someone to ask for help, finally found a girl working in an aisle so I asked her. She said "up in the front, and keep walking that you'll find them" this was not helpful at all. She acted like I was bothering her. I left and drove to hobby lobby instead. Won't be back. read more

I instantly feel sad when I walked into this Michaels. The merchandise is strewn about, some of the walls were blank, and the employees act as if you are in their way. Good thing all I needed was a frame and I found a happy face in that department. She was able to answer my questions and point me in the right direction. YAY for the framing department and boo for everything else. read more

Fun, eye popping, candy store for people who love arts and crafts. Would have given them a 5 star except for the poor service i received for Vanessa, cashier. She was really impatient, rude, threw my items in the bags without care, made a mistake in ringing me up, and did not apologize. Oh well...everyone else is great though... read more

I just had the best framing experience ever.(hah). We had bought art work in Disneyland over summer and I was tired of having it hide in my closet. Michaels is having a huge discount on their custom framing so hippity hop we went. Dana was SO awesome, she gave us an alternative to the frames (custom framing would have cost us over a hundred bucks, we only paid fourteen for two frames!). I highly recommend seeing Dana if you have any questions about framing. Yay! read more

I love all of the stuff in here. The employees are nice if you are, and there is a large variety of items. Not sure why it is reviewed so lowly. read more

Being very much into crafts, I never have too many negative things to say about a crafts store. This Michael's store is no exception. Christmas crafts is one of my particular favorites, and I visited the Dublin Michael's several times from just after Thanksgiving to about a week after Christmas. This was the first year I've ever shopped there during the Christmas holiday season that the lines weren't long. (It really brought the current economic downturn situation home!) Especially during the week after Christmas, I found some terrific bargains and the checkout lines were pretty much non-existent! I was able to completely re-stock my Christmas crafts supplies for next year! And, I was able to completely stay within my budget! Thanks, Michaels! read more

Does not matter time of day always plan on waiting in long slow line. I'm tired of and have chosen to take my to others.

The employees are super nice and very genourous: when the curtacy is equally shown of course. And as far as the coupons go, you get crazy nice discounts, with some exclusions, but it's less annoying when you read the fine print before hand. All in all a fantastic store. 5 stars read more

This store feels cramped and as I've seen in most of the reviews the customer service is not the best, however it seems this store is pretty busy. At least on the Saturday I stopped by the line was long and the entire store was full of customers. All in all my quick visit was satisfied with the overall experience. read more

I love crtaft and when ever I feel blue I would go and spend hours in craft store and end up buying something. It was rainy yesterday, so my bubby took me around and we end up going to Michaels. I found the box at the corner of the store contain yarns and there was a red tag of 50% sale on the box saying that the regular price was $4.99. I asked my bubby to help making sure that what I saw was right. Well, if the regular price was $4.99 and with discount it would come down to $2.50, I would take it. Oh by the way, it was a 2000 yards of yarn or something, so I grab 2 of them hoping I would have some hobby to do during the winter. At the register, I was not really paying attention of what the price was and I'm sure many people wouldn't care to look as much since they trust in the register and trust what they pick themselves. However, something just made me look at the screen and check the price of the deal I got. I was kind of disappoint with the price of the yarns because it turn out to be $8.99 and no discount or and thing at all. The cashier seemed to not really care much, she said she could try making it 50% off and we offer to go take the picture for her since it seemed busy and no one could check the price for her. I end up not taking it and pay for the rest. However, my bubby seemed to be a little pissed so we went back in and he got the picture of it. He showed it to the same cashier and the result is, the tag must have been at the wrong place. Well, to us this seemed to be a scam, the tag that is place where the products is should ring up the same. The store should honor on the price and the tag they out to the customers. Or in this generation, this is how the stores would do to get more money out of your pocket. Oh well, from now on, I would be more careful about what I'm paying and not been taken advantage of by the fault of the store or the staff. Maybe they intend to do it, so they gain more from you. Remember, though it's little, it adds up! read more

They never have enough cashiers. I'm always standing in line and not for a short time. It's always about 5 minutes or longer. I dread having to go there, but sometimes, it's the only store that has the craft or tool I need. Wear flats if you go, ladies. The standing around will do a number on your feet. read more

Love Michael Arts and Crafts since it has 40% discount for single item and sales on Scrap Booking item in May. The line does get very long at the counter and expect long wait in the evening. read more

I come here a lot on a monthly basis. The store is always clean and organized. The only real issue i have is trying to find an employee. I feel most of my time is spent searching the place for assistance but when i do, they are always friendly. read more

Horrible horrible horrible service is so bad no selection down hill!!!! Every time I go the line is a mile !

A lot more helpful & fully stocked than the other Michael's I've gone to. 4 stars because they were reorganizing their stock. It made an 30 minute run into a 1 and half marathon. read more

Well, let me put on my SHOCKED FACE!! Yes, you will have to stand in line, because it's a hugely, popular store. The prices are good, but of course, they could hire more people, then you'd pay more. Get a DAMN clue. Anyway, me and "she who MUST BE obeyed," have shopped here many times, and have always loved it. I've also used the framing area, and the work was stellar. Always, go in knowing exactly what I need, and walk out with a lot of "more" than was on my list. Kept a small apartment in Dublin, when I was working in Pleasanton, so I wouldn't have to commute. We found so many decorating ideas here, and they were cheap and cute. It's a great place, that is, if your the creative type : ) read more

Terrible customer service but they have a bigger yarn selection than my local Michaels.

Not very friendly at all. Do not come here for customer service The entire 20 minutes I was in the store looking for paper the associated spent more time telling what they didn't have than assisting me with my project. The manager kept telling to her associates to finish go backs while others were on ladders hanging things. Then when I get to the register the cashier name Deb said I didn't walk around to get to the register but NO ONE WAS IN LINE!! #firstandlasttimehere read more

I absolutely love Michael's because I love to craft. However I ordered stuff online to pick up in store. The pickup went great. The girl who I've worked with numerous times for pickup is not pleasant and always seems like I'm bothering her. Aside from that...because I was picking up in store, I was sent a 60% off coupon for that day only, which I had intention to use when I went to pick up my stuff as I wanted to grab a drawer organizer. There was no sign posted for price so I asked an associate. He told me it was $100. I went to the register to pay and found out it was actually 50% off. Of course I can't use a coupon on top of a discount. I then asked if there was any way to either take off the discount and allow me to use my coupon or give me the $10 back since I was unable to use it. Our clerk had to ask another employee who maybe was a manager I am unsure. But she didn't care to look at me, didnt really care at all, she just said no with attitude and went back to what she was doing. I made a point to tell the gentleman thank you for trying, but didn't hold back telling her I thought it was poor customer service and I thought it was ridiculous. I left there unhappy and will probably continue to use Hobby Lobby as I did before. read more

I called to find out if they had a certain hard to find size of picture frame. The lady answering the call took the time to not only tell they carried it but looked to be sure they had them in stock. She also gave me the price range and told me they were 50% off. That meant she walked down the aisles to find the frames. I went there and bought the frame. read more

I love arts and crafts and I love this place. I always have great experience with their customer service when I shop in this store.

I come here alot. As in 2-3 times a week. If you don't get there when they have stuff in stock, then you are out of luck. I find it difficult to find everything in stock here. It seems as if they don't have it or they just run out very quickly. The check out line is why I am taking away another star. The line will frequently be backed up all the way to the vase isle in the back. It's ridiculous. Also, returning items are a you know what, because you still have to wait in the huge line. The service counter people are straight up rude and inconsiderate. read more

I went in on a Sat at 5. I had my items in hand but walked out because the line was way too long. I'd rather just buy it online somewhere else and avoid the crowd. I wish I hadn't wasted the gas. read more

Always have what I need. Helpful employees. Gets a bit cluttered on holidays, but understandable for small footprint. My go to hobby store.

Great, friendly staff. Very clean and easy to find things. Also a good location with easy parking.

My husband & I went because we'd seen their recent sales paper and decided to get some decorations for our home. Every person that worked there was in their own world and could care less about their customers. There were 2 cashiers open, but when we went to the first she said she had to "get organized" and couldn't ring anyone up even though her light was on. So we went to the other cashier and waited in a line about 10 people long. In spite of the long line there remained 2-3 Michaels employees in the front just looking around and not helping to get the line down. They may have plenty of paper/craft supplies, but I'd rather go elsewhere because the customer service was horrible read more

They have a lot of things for my artistic needs. Most things are in stock but once in a while a specific item is out of stock. Understandable. Early this evening I asked one of the guys about differences between oil/acrylic paint and the levels and brushes. He didn't know but referred me to Rachel who enlightened me with great information some based on personal experienced and satisfied my questions enough to convince me to purchase based off her suggestions. read more

Absolutely horrible. I just called this location 3 times. I was hung up on 2 of those times and the last time the store rep kept me on hold for 10 minutes and I even gave the the product number which I thought would help. While I am writing this review the Fremont location took my call. The service rep took under 2 minutes to locate my item and have it in stock. The dublin location employees i spoke to today lack customer service skills. read more

Over priced on most things such as the soap items, which by the way aren't good quality. Yarn sales are pretty good but like I said it's expensive so is it really a sale? read more

There are tons of craft supplies! Around Christmastime that have a Christmas village, most of the buildings aren't very high quality but they have a few good ones. Although they have a great selection, the cash register lines can be long, but the cashiers are normally pretty friendly. read more

Looking to frame a couple of mirrors so checked here since there was a nice discount coupon going. I found the framing department to be uneven in service. The first person I spoke with was super nice but gave advice I later found to be bad as far as the type of frame to use for the weight of the mirrors. The next person was meh-OK but non-committing about what they would be able to do. Enter the manager who wasn't very personable, customer relations-wise. The policy to not let customers go up to the frame samples felt restrictive and stifles the decision making process. Turns out that even with the coupon, it was more expensive to do the job there than another framing place that also had a special going. All the better for me. read more

Larger and more craft sections than the pleasanton location. They usually have decent stuff on clearance. However, many of the sections are difficult to locate and can be very cluttered, worth the trip though because they have great deal and almost anything craft related you could be searching for. Frames are good quality but kinda pricey..I'd recommend run to Aaron Brother's next to CVS if you're trying to do framing. read more

If I could give it one star I would. Bought three frames in Tracy and needed a 4th. Tracy was nice enough to check inventory of all stores in the area and Dublin had 3. So we got right on the road. Only to drive 30 mins and have them not have it. The line for framing was 3 people long even after we waited 10 mins for help. I spotted a different employee and asked her for help. She seemed completely put off since apparently she was just about to go on lunch. She was even rude to other employees when they stated they needed help. Then she basically said that the other store should have called before they let me come out here. Clearly that's my fault. read more

This is regarding customer service over the phone. I have not been in the store. I called in to see if they carried a product before I made the 30 minute trip out. The first time I was hung up on after waiting on hold for a minute. After calling back, a woman answered and was not friendly at all and seemed very annoyed with every comment or question I had (I was very nice the whole conversation). Even after I said thank you at the end, she just hung up. I never rate on Yelp but immediately after the conversation I was so disgusted by the service I felt I had to. read more

Rudest employee in the frame department. Makes me want to buy all my frames on amazon.

Michaels I definitely love you however I got one of your grab bags today. And yes I know I came late to the show I should have came a couple days ago so I do own my part in this disappointment. However as you know everybody loves your grab bags and usually they are an amazing deal. Today however, the grab-bag I got honest to goodness I don't even think it was worth $4. It contained three items. One was class of 2019 cupcake sticks. The other item was a happy Halloween unfinished wooden sign that would have been great if it actually lit up but it was missing the light therefore it was broken. And the last thing that was in my bag was three packs of these plastic tubular beads that sell for $0.99 a piece and the whole point is to melt them as a kids crafts. All three containers were white. This is the first time I've been incredibly disappointed with the grab bags that I love so much. Again I should have came a couple days ago but I didn't know when this round was going to start and that's my fault. But as a loyal customer to receive a grab bag that honestly had a broken item and wasn't even worth the $4 I was really disappointed. read more

I will not defend this store just because I am an employee. I know why the said lines are always long and it's because the investors the own & run Michael's are very stingy and never (with the exception of the holiday season) want to pay to have a decent amount of employees working. The "floral" section (yes they really have balls to call polyester & plastic floral) is in the front and center of the store because it's always been there and they have no intention of moving due to the fact that it's a failing department revenue budget wise. Like it or not but this particular Michael's has a vast chunk of the store devoted to scrap booking because of demographic research done in the area about three years ago. With both the space for scrap booking and floral taking priority, yes much of the rest of the store is compressed considerably. The reason why many products that should be adjacent but aren't (like glitter and glue) is because, like many other large corporations, we have a team of people on corporate level that do not ever set foot into the stores making the "planograms" (formal mapping out of where every item in the store is placed). My advice if you want a better shopping arts and crafts supply experience ? Shop independent stores like: The Yarn Store on Regional st. in Dublin Knit this, Purl That! on Main st in Pleasanton 2 The Point Needlepoint on Sonol Blvd in Pleasanton In Between Stiches on Railroad ave in Livermore Village Quilt Shopon Santa Rita rd in Pleasanton Pleasanton Fabric & Upholstery on 1st st in Pleasanton Stamper's Warehouse on Town & Country Dr Danville Pleasant Memories Scrapbooks on Rosewood Dr Pleasanton California Stampin' on Sonol Blvd in Pleasanton B Simple Scrapbooking on Second St in Livermore Or better yet buy handmade at Etsy.com. Etsy has a really rad "shop local" function. Click on it and select your location and it will give all kinds of sellers in your area. The results will be mostly already made goods but a lot of the sellers are willing to do trades and a lot of them sell hard to find supplies. They might even be willing to let you in on a local crafting group they're part of or point you in the direction of a really great (non - corporate) craft supply not listed here. read more

Fantastic selection of scrapbook supplies, which are organized into neatly labeled categories such as "holiday" and "animals." Check the newspaper ads or sign up at the Michael's website for valuable discount coupons. This store gets crowded on weekends! read more