One of my favorite places to go to get ideas for my next project! I love that they have 40% coupons mailed out, PLUS every purchase you make there is some sort of coupon good for the following week. There is no reason to ever pay full price on anything! I've collected everything in my scrapbook room for at LEAST 40% off everything. Great deal, huh? There is also a nice middle-aged gentleman who works there that is always courteous and checks to see if I need help. BTW..definately take advantage of their BUY 1 GET 1 for a penny deals.. I got 2 awesome drawing pencil sets with this deal and I loveee them. One thing to be wary of is that soo many things are cheaper to buy online. One of my pencil sets retailed in store for $30. But online it was $14.75. I personally like to purchase with cash so going in store is more convenient for me. So yeaa..just make sure your "deal" reallie is a deal. read more

Suggestion........SHOP AT RICHARDS IN LIVERMORE!!!! After shopping for about 45 minutes and filling my basket with $100 worth of items...I went to get in line and there was approx. 30-40 people in line and ONE cashier!!! I left my basket at the end of the line and left. That is not the first time but it is the final time because I would rather drive to Livermore Richards and save myself the grief. Half the items on shelves are bare and were the last time I was there so I have no idea who does the ordering but it's pathetic. They have been "understaffed" since I can remember. The store is a cluttered mess. I'm done. read more

BEWARE of Dublin location and please spread the word! This store is poorly managed, disorganized, messy and the managers are down right lazy and are non-customer service oriented. I experienced the most ill-mannered store manager by the name of "DANNY" and extremely non-helpful and unwilling to think on her own Asst Manager by the name of "DAISY". If you have any problems please complain to the Corporate Office - Customer Care (Biren) or District Manager (Rick Cormier) ASAP. This person should not be tolerated or employed with Michaels or any other company dealing with customer service! Please take a stand and say something if you have experienced any unprofessional service, dissatisfaction or lied to with him or his staff, this should not be tolerated by anyone! They are a business because of the customer and we do have a voice! I tried to make a return with my receipt and the salesperson said she could not read the barcode on my receipt (smudges on the receipt) but my method of payment was legible and the item purchased was legible just not the barcode. She proceeded to call the Asst. Manager by the name of "DAISY" and she said the register can not read the barcode and she had to talk with the Store Manager "DANNY". She then left for about 5minutes or more and returned saying "the register or I can't read the barcode (we knew this before you left), so we have to issue you a store credit for amount purchased"! WHAT.....wrong answer! I am not going to just give away my money to Michaels unfairly. I demanded to speak to the so-called Store Manager "Danny" Oh, by the way, the purchase was only 11 days old. So the Manager "Danny" came out rudely, aggressively, and loudly informing me "that I don't have to issue anything...... it was a courtesy to offer a store credit, because the register can't read my barcode". Now to me that sounds like a technical problem not my problem, I had proof that I made this purchase with the receipt and printed statement from my acct. He also told me that there was nothing he could do and that there was no other way he could refund my money for this item. HMMMM! I soon found out that was a lie! After we exchange dialogue about the receipt he then demanded that I leave"HIS STORE" as though he was the owner of Michaels Arts & Crafts. I urgently demanded the name of the District Manager and they told me to look it up on-line. Really! So then I stated to Daisy and Danny are you refusing to give me the name of your DM? I will contact corporate and report all of you. At this point Danny the store manager mumbled something and walked off. I asked again and finally, with much hesitation Daisy Asst Mgr reluctantly wrote on a post it note a number but no name! Wow! Then with much more probing she gave me his first name but not last! Well, I did leave "HIS STORE" and contacted another Michaels in the area and explained the situation over the phone to the Manager and she told me that it shouldn't be a problem and come right over. Looks like she was right! "Go Courtney!" A qualified and competent "Manager" was able to look up the transaction by my credit card which was legible on my receipt and compared to my credit card in hand! Wow.....Really! She handled it all within about 30 seconds and apologized for the incorrect information and any inconvenience that I had encountered! Awww Thank You! Clearly "Danny" the Store Manager is not competent, qualified or service oriented to be store manager. Also, I did placed a call to corporate and they did apologize for the store's inconvenience and will be looking into this matter further and to expect a call from the DM. Yes we do have a voice! read more

Ugh. I just went there the other day and I had to write a review. It was so disheveled, dirty, and the people working there were just plain rude. Also at peak hours they had ONE person working the registers. When I asked if anyone could come and help check people out they just laughed and shrugged their shoulders. In this economy they can't find someone to work a few hours during peak periods? Come on. It is shoddy customer service at its worst. I know they offer cheap prices but could you add $0.05 to each item's price and hire enough staff and/or people to treat your customers nicely? read more

I agree with the majority of people that have written reviews. This store is a mess with inadequate help. I dread having to go in here. I generally search online or will pay more at other stores rather than go in here. Guys, please read your yelp reviews and clean up/organize the store and hire more people that are friendly, competent and helpful. Eeks! read more

TWO STARS ONLY BECAUSE THE LINE WAS SO LONG THAT I WAS ABLE TO FIND A COUPON ON MY PHONE FOR 25 PERCENT OFF. This store is awful, I went in just to find a frame for my 13 x 19 picture. I went straight to the back where all the frames are and waiting at the frame counter with 4 girls in the back chatting away. They looked at me a few times and NOTHING. I then go my picture out and framed it myself. I used their scissors and tools that were laying out to secure the prongs. As I was standing there another lady came up and waiting, she the said something to one of the girls in the back room and one gal came out looking highly irritated. She pointed the customer in the direction of the frame she was looking for but left me standing there. DID NOT ask me a thing. I will never return and will tell people about this experience. OH AND I WAITED IN LINE FOR THE ONLY CLERK WITH 9 PEOPLE IN LINE. MAKE SURE YOU HAVE A FEW HOURS TO KILL WHEN SHOPPING HERE. read more

I have visited this store frequently in the past few months and quite frankly I'm tired of the rude, snotty, non-helpful sales staff. An art and craft store should be a friendly, fun place to visit -- not this store. The sales staff that have waited on me don't smile, are blunt and rude, and act like they would be working anywhere else but this MIchael's Store. Says alot for store management too. Morale must be very very low at this store. For me... Even though I may have to drive further from home to find what I want, I'd rather not revisit this store. read more

Long lines, staff is unavailable to assist. They had a store full of customers, and only three cash registers open.

The phone customer service is horrible! I asked a simple question about whether or not they had a certain item in stock, got my answer BUT then was promptly hung up on before I could get another word out! I wasn't even done with the inquiry. You could tell by the tone of his voice that he did not want to help. read more

I received the most wonderful service recently from Janelle. She was an absolute sweetheart and she truly made my experience at Michaels wonderful. Thank you Janelle! read more

this micheals is well stocked, but the wait to check out omg the line was too long, in front of me and behind me!!! they had some sort of slow processing of cards which. made the wait even longer. good luck finding some one to help you find something because all 3 of the employees are slowly ringing customers. if they get more employees that would be nice. read more

They finally updated this store and reorganized everything- it seems so much more spread out and spacious now. The staff is sometimes helpful, but I rarely need help finding anything. There is a good selection of arts and crafts supplies here. It's conveniently located. read more

This place is great for finding crafting or framing products and when they have a sale, prices are great! They are well stocked and whenever I've needed party planning supplies (invitation, decorations, favors, etc) they are my go to place. The staff is hit or miss, I've had great experiences and not so great experiences so I guess in that respect they are inconsistent. read more

ide rather not spend any money there. they are overpriced and messy. ive seen management yell at a customer who insisted they saw something on discount, and when the customer even brought the sign up the manager said "oh that sign is old sorry but we cant give you any discount" read more

Do not trust your precious art to be framed at Michaels! I recently had a framing order done at store #9443 that was not done to my satisfaction. The order was a comedy of errors and i didn't find the staff knowledgeable enough to be trusted with doing such work. I was simply getting a canvas gallery wrapped. Upon getting it measured and being charged, I noticed the measurements were taken incorrectly. The worker corrected the measurements, which doubled the amount previously quoted. We were also quoted that it would be complete in 2 weeks. We called to see if the work was done and we were told a mistake had been made with the frame and it would be rushed to be ready in 6 days. We went into the store and were told it still wasn't done. When it was finally complete, we found many errors with the work. We asked for it to be gallery wrapped, but some unpainted canvas was still visible. When we got it home, we noticed that the hangers were put on the wrong end of the painting. If i wanted to used the hangers, i would have to hang it upside down. This was not worth the $150 paid. Don't get sucked it by the 40-50% off. You get what you pay for. read more

They really need to have staff here. Last two times I have been here it has been over a half an hour to check out.

This store has very impolite employees. They don't even know what they have and what they don't as far as stock wis? Not very professional

This is a review of a return today. I had purchased about $86 worth of supplies for a craft project two weeks ago. I returned about $17 worth of unused, unopened supplies today WITH a receipt. The line was quite long. Once up to the register, the lady entered in the returned items but then started closely examining the bag. The staples were still in place as I had NOT opened the items. When she turned the package over, she couldn't see the other side of the staples. She asked if I had opened the packages, and I assured her I had not. She went on to say that she was giving me my refund anyway. But her manner suggested she didn't believe me. I told her again that I would never return an opened item. She said, "in my 16 years, i have never seen a return like this". I even offered to count the items in the bag . I have never been accused of lying. I was mortified and would have asked for a manager if the line hadn't been so dang long. Never again! read more

Michaels is a great place to shop for craft type things. They have a great selection for just about anything and the staff are generally quite helpful, if they are not too busy. I had some framing work done there and it was excellent. Prices are reasonable. read more

The only reason for one star is to framing department. This store looks like a cross between a yard sale mess and a going out of business sale. Not enough help to serve customers. read more

This store is always understaffed and the line is always too long. I usually have to search all the isles to find someone to help me locate something. The staff is usually young and inexperienced, but generally friendly. This store (and, actually other Michael's stores too) could definitely use better management. If I can avoid going into this store, I do. Unfortunately, all my other local scrapbooking stores have gone out of business, so I'm stuck. I honestly don't know how this chain stays in business. read more

Very rude people working there. I used to go to another Michael and since I moved to Dublin, I usually go to Joann and Hobby Lobby. The only a few times I went to Michaels Dublin and I already feel the huge difference. read more

Really bad customer service, esp. if call over the phone to get info.

i could not believe the horrible service i received here, i called to make sure they had shirts asked them to check, the guy on the phone said yes they had alot in stock i asked to put them just one on hold and he laughed and said there is plenty, i stop by to pick the shirt up the shelf is empty. I only wish Jo-anns fabrics had the color i needed,. read more

The employees hate customers, hate their jobs and hate when we ask questions. The lines are punishing. I have had to abandon my cart several times, since I don't have 30 mins to wait, because only one cashier is working. I only go to this store if it's a last resort. Terrible employees. I've even seen them scream at customers. Awful. read more

Not very helpful here. Always a long line. They tried to short me on a return and I had to argue with three people for 15 minutes for $1 (it was the principle). In fairness there is a manger there (not the one who gave the refund) who was helpful on another visit. read more

The manager was great with my return, but the cashier was so unprofessional. Everytime I go the cashiers are grumpy and upset. I am not sure what is happening. read more

This Michael's is really good. A lot of their stuff is organized neatly so it is easy to choose like the paint. Other than that there is not much too it. I only came here to get a canvas and paint. My problems with this store is everything feels a bit squished and close together. Also the canvases are kinda in two places; I like to see on a single shelf or wall. Another thing is the line, it is so long for a craft store. It is at least 5 minutes wait. However I did see a sign for a job here. It looks like they are trying to solve the long line problem. read more

I went into this store for the first time today for a job interview and was so appalled by the rudeness of the Manager on Duty and the two cashiers that I walked out. I would be beyond embarrassed to work here. I will never go back. read more

I had an excellent experience here today with Nick at the Custom Framing desk! I have been wanting to frame a sports collectible for some time but wasn't sure if anyone would be able to do it as I'd envisioned. Nick was able to take my ideas and put them onto the computer exactly the way I hoped. I'll definitely be bringing my next custom framing project! read more

its very over priced crafts and they never have sales of the good stuff only on the old out dated crafts

It's funny that this Michael's has such low reviews (2.5 stars at he time of posting) because the customer service here as truly rocked my world - on more than one occasion. In the latest news - the Recollections Letterpress Cube I purchased was missing its instructions. With what looked like 60 pieces all with individual labels inside, I knew I didn't have a prayer of putting it together on my own. Cue Andy and Kenny. After a week of trying to chase down institutions at a location close to home, I gave up and called the original store I purchased the item from. Within 15 minutes, not only had the item been tracked down but photos taken of each page and sent to me via text! Compare that with the three different associates I had to speak to at the other store to be told that it wasn't restocked yet. These guys displayed some of most incredible customer service I've never seen in my not-unconsiderable-retail experiences - I only wish I could have the same kind of service everywhere I went! read more