I was in a terrible situation, the movers that I had originally planned to pack and move my household goods, cancelled on me the day they came to pack the apartment. I had frantically called around to the local movers where I lived, and ended up with My Guys. I was pleased that they had room on their schedule to fit me in on a day's notice. That should have been my first red flag. I was desperate and I definitely taken advantage of for the desperation I had in my situation. I was needing to move by the 1st of the month and it was the 26th that I was searching for a replacement moving company. I needed to be packed and moved either the same day or a two day move, which was what I had originally set up. This was the beginning of a nightmare.
The truck showed up at 8am, and 4 packers were there. I showed them the apartment and what needed to be packed. They had a huge job ahead of them. Part of my things were going to storage and part were going to the new apartment. I showed the guys around and they at first said they could not do the job, that it was too much work. I was getting upset, and called the mover coordinator, Christine, and she told me not to worry. They spoke to someone on the phone and then they started to get to work. They removed my front door and started to load the truck with the boxes that were already packed- they were going to storage. They then proceeded to pack the diningroom and the den, the den was going to storage. The dining room was not, but the 2 pieces of furniture in the dining room were going to storage. I was very anxious and stayed in the kitchen which gave a partial view of what they were doing.
Time went by and they were ready to move for the first load to storage and a partial load to the apartment.
I went with them in my vehicle to show them to the storage room. We dropped the first part of the items in the new apartment.
After going to the storage room, we returned to the apartment, were there was still one guy left packing the remaining rooms.
They had not started in the bedroom, the bathroom and part of the living room was left to pack.
They had a 2nd team of guys and a truck to show up. This was about 5pm and the bedroom, bathroom, linen and master closets still had not been packed. The guy that was left behind, he packed the kitchen, and the remaining parts of the diningroom and the living room. The 2nd team of guys started in the bedroom.
They ended up leaving the master closet, and the coat closet in the living room. I went ahead with the team from the 1st truck to go to the new apartment, the 2nd team followed and as they were almost finished unloading the 1st truck, the 2nd truck showed up.
They began unloading and before too long, both trucks were empty and my apartment was filled to the top and side to side with boxes. The majority of my furniture went to storage, with the exception of my bedroom. The dressers, the bed and nightstand went in there. I had 2 pieces of a 4 piece sectional sofa, that was here, they put the pieces on their side, as the boxes took most of the landscape on the floor in the living room. There was no place to put my sofa pieces but up against the wall, and not connected. The tv stand was placed up against the wall by the ac/heat register. A coffee table was buried in the back near the window and the patio door and my curio cabinet was facing the wall midway back towards the windows. I also had them put my upright freezer outside on the patio. Unbeknowingly, they also put boxes outside, near the windows. I was not able to gain access to the patio for about 3 weeks due to the fact that my stuff was piled up in front of the door all the way to front of the room nearest the kitchen. I am not able to lift the boxes, due to physical limitations.
I finally was able to arrange to have help unpacking my things. The boxes were packed in a way, I have never seen before. Many of the boxes had words written on them, that did not match up to the contents of the boxes.
They also used my linens and clothes to pad some of the items in the boxes, instead of the paper that you would use when you move. I also had found bags of my trash that had been packed. I am not sure why this crew thought that was acceptable to pack my trash.
I moved the last Thursday in June. I am still unpacking boxes. I was able to get to my sectional pieces this weekend and it is obvious that they broke my sectional taking it apart. The pieces are held together with the type of mechanism one side has the flat- U shaped track that you lift the piece up that has the pin to fit into the track, slide it down and it keeps both pieces together. I was absolutely LIVID to see that my sectional was broken.
It has not moved until now since I purchased it. It has never been apart and has been connected to the other piece, since it was first brought into my home. I am absolutely angry and very upset, because they broke my sectional. I was told that the crews knew how to disassemble read more