I'm new to San Diego and consequently new to MeterNet. When I received my second billing statement, I had some questions. I called the company and was completely surprised that a human answered the phone. I was braced for the ubiquitous automated phone prompting system. The woman, whose name I didn't get, was very helpful in answering my questions thoroughly. I'm very pleased with the customer service. read more

Melissa Padilla is awesome. I had some issue when we moved in to the condo, the previous tenant maybe forgot to pay the bill so there was some past due bills on the account and the landlord was not aware of that and the account was already transferred to our names. I emailed Melissa Padilla and she contacted the landlord and the issue was resolved on the spot. THANKS Melissa and I highly recommend MeterNet. read more

the meternet is a rip off they charge may fees and there are no proof of my actual usage. I have even to pay charge even I use my checking account . this is unacceptable . read more

Shout out to Melissa C - she was super helpful from the beginning as we exchanged emails. I signed up for a new MeterNet account and she was very thorough from beginning until my account is now set up & all the other kinks in between which she helped me resolve. Thank you Melissa :) read more

Thank you Liz. I was very upset with meternet and my water bill. Liz reached out and is now monitoring our account. She showed me that someone actually cares from meternet and is really trying to help me. We haven't resolved the issue yet but I feel like we are getting close. Thank you Liz, I really appreciate your help. read more

I would give less than 1 star if possible. I was a customer of Meternet at my previous apartment in Los Angeles. I moved out in 2021 to Burbank. Meternet has charged me for services for my LA apartment for over a year. When I first moved out, I called Meternet to cancel services. They said that they needed the landlord to cancel my account. So I called my landlord to cancel and he said he did. I noticed I was still being charged and checked in with him again a few months ago. He repeated that he called Meternet and cancelled my account. Meternet charged me over $200 for an apartment I do not live in. This is unacceptable to me. I'm currently on the phone trying to get a solution from them and it's taken over an hour. It's incredibly hard to reach anyone at Meternet. I am posting this to say please try to avoid this company at all costs. They are a terrible company. It's clear to me they would've kept charging me for an apartment I didn't live in until I finally stood up for myself. It's clear this company has no respect for its customers. BEWARE. read more

Loved Evelyn!!! She just fixed my bill, was patient and explained every single question I had!!!

Most of you know good Customer Service is hard to come, as a matter of fact, its a dying art. And, good customer service during Covid has been especially hard to come by. However, I have to say, Lizzie Kunde, an employee of Meternet, just provided the best customer service I've received in a long time - years as a matter of fact! In any case, I felt so good about our interaction that I just had to give her a shout out. You Rock, Lizzie Kunde - Great job and keep it up. The world needs more people as patient and kind as you! read more

Pathetic website - A website that requires a form to add a credit card automatic payment??! - Does not accept American Express? - Does not give information about my current ongoing service bill? - Charges me again an INconvenience fee (I already pay HOA) for paying for my water? - $30 late fee??? Can I give a negative rating? read more

I received an outstanding bill which was supposed to have been paid by my previous tenant who had already moved out. I sent an email to Meternet providing them with the tenant's name and forwarding address and hadn't received a response. When I called in, Liz at Meternet quickly jumped in to handle the problem. She contacted the previous tenant as well as had a bill sent out to her forwarding address. Within 2 days, the bill was paid in full. Great customer service and kudos to Liz! read more

My townhouse recently had a high water bill. Lizzie Kunde of customer service called to alert me for unusally high usage asking to check on possible leakage which we were not aware of at that time. She helped me to my full satisfaction providing me with all the information in prompt manner that I asked to find out the cause of high usage and consequently led me to a sound decision of replacing a meter that gives me real time alert. As a business owner myself, I am sure she must be a valuable asset to the Meternet! read more

Very fast replies from Jone Dalisay and have my requests taken care of in just a second. Also had similar experience with Liz Ducret before who took the time to explain setup details with me over the phone. read more

Prepare to be nickel and dimed!!! I have had the very unfortunate experience of being a customer of this company, and very sincerely wish that I had a choice between them, and well, anyone else. They will charge you unreasonable fees every chance they get, for whatever they can. My water bill is under $5...but if the payment is a couple days late (for whatever reason), you get charged a $35.00 fee. read more

The whole Meternet team was very helpful. They helped reschedule my appointment and when I experienced issues the whole team worked with me to resolve and get things resolved. The manager Devin Muro was exceptionally helpful when I experienced issues and was very timely with his response. read more

The owners of my rental unit received a notice of delinquency only five days after payment was due. The letter threatens to place a lien on the property and to report the owners to the HOA. This is in regards to a thirty dollar water bill that was five days past due. Should the payment not be received within twenty days from the due date, an additional fee of fifty dollars will be assessed. Neither utility companies nor credit card companies are permitted to charge such fees or to employ such tactics. Even if the fee scale is permitted, due to Meternet being unregulated by the appropriate entity, such business practices are flagrantly unethical. To brandish the threat of a lien is simply outrageous. read more

I want to thank Elizabeth for all your help you made it easy to understand my bill , you are very patient.

Generally dealing with "service" companies, you get anything but good service......not so with Meternet's Clarizze Regalado. I had an issue with my bank and the auto payments to Meternet; she fully understood and suggested the way to prevent it would be to put my Meternet bill on automatic direct pay. It took 5 minutes and it was done! Clarizze was very polite, knowledgeable and patient. Thanks again, Clarizze! read more

So far have only dealt with Meternet over the phone and every time I've called, customer service has been great to work with. Very helpful and patient. Answers all questions clearly and tries to provide as much information as possible. read more

I feel like these people are basically criminals and I hate that our HOA went with them. As someone else noted they have a $6 dollar fee that they make you pay for online. The criminal part is that if you try to pay another way that doesn't involve fees, I.e check, they send you check back to you in the mail so they can say they never got it and charge you more fees. They then tell you that you are sending it to the wrong address, but it is the address they provided me and to Wells Fargo for the bill pay. If you call to try and clear things up they are very rude when you try to figure out what is going on and they get super defensive and act like you are trying to rob them because they gave you the wrong information, they gave the bank the wrong information, and because you tried in the first place to pay in away where there wasn't stupid high fees associated with it. Also they charge you $6 if you pay through wire transfer or by credit card. These people are awful. read more

Buyer beware! $6.00 fee to pay online. Do the numbers, cheaper to pay by check. I know we're talking a small amount here be that's $72.00 a year just to pay your bill. A rip-off if you ask me. I live in a condo complex and my bill is avg $45/month. $6.00 online payment fee is 13.3% of the bill. $6.00 online payment fee is the highest of any bill I have or have every had. This is an ethics miss by this company, should be 2-3$ fee tops. Come on guys, really? read more

I am a property manager in the Inland Empire and I called your company to get some advice on some certain issues that I was having. I spoke to a Liz Ducret who was so helpful; very knowledgeable and I believe went above and beyond to answer my questions. I'm sure she is an asset to your company and a keeper. I will definitely be spreading the word. Thank you... read more

my bill with Meternet is on autopay... there is two of us and my bill was over $100... this is outrageous : There has to be a solution to this.... :/ on piss off customer. The only reason I gave them a star is because if I don't, I can not post this REVIEW!!! read more

I emailed Meternet to set up my service and received a response within minutes. The representative who helped me was Felicia O. and she was fantastic. We had to exchange a few emails back and forth with additional questions that came up for me and she answered every single one, was very accommodating and when I asked about electronic monthly debit, she sent me the relevant forms right away and assured me that the service was set up to begin the following month. Loved my experience with them. No complaints. read more

I've had two perspectives on dealing with meternet. One, from a homeowner perspective and the second is from an HOA finance committee perspective. Today's call was regarding our HOA and Emily is fantastic! She helped me understand billing/account/reimbursement questions. Was Crystal clear in how she explained things. Pleasure to work with. I've also called as a homeowner years ago and they were great back then too. Nothing but great experiences! read more

Vicky is great! We just started renting a property that Meternet services, and all of my questions about timing, pricing, and payments were quickly answered. I know exactly what to expect from my bimonthly water bills because their customer service representatives are so knowledgeable and helpful. I haven't received the actual bill yet, so we'll see how this review changes once I get it. Thanks guys! read more

I can only say they are very understanding and very friendly staff, I have requested more than once and extension for my payment and they have always been very flexible and they respond to my request in minutes read more

every customer service representative i have spoken to has been professional, friendly, and helpful. when waiting on hold, the automated system updates you as to what place your call is in the queue and the expected wait time. small but thoughtful touches like that kept me calm during an otherwise hectic day. i wish all my interactions related to utilities and billing were so smooth and pleasant! read more

Clarizze Regalado was very nice and very helpful she was able to help me resolve my issue and get me back on track thank you for all your help. George D read more

Thank you Liz for being so prompt with your instructions on turning on my water, since I'am a new tenant. Great Customer Service!!

Absolutely trash. Pathetic servers running their online website and it seems nearly impossible to make a payment online so you'll have to pay a "convenience fee" and such. How ridiculous. Just a pathetic company I would never be associated with had it not been with my HOA. Meternet is HORRIFIC. read more

Customer service is a joke. Called at 4:30 (they close at 5:00) and the wait time was 8 minutes according to the automated hold robot. I think they were just waiting out the end of the day and letting the phone ring. It tells your your place in line and I was first in line for about 10 minutes of the 30 minutes I was on hold. I started off at 8 in line and I think people just fell off through losing patience and hanging up. When someone answered at 5:00 they said "hello"? in a surprised voice, no "thank you for calling Meternet, how can I help you" or anything like that. Pretty unprofessional. read more

Quite simply, they never showed up. I waited fifteen minutes past the scheduled appointment time and nobody showed, called or e-mailed. Inexcusable. The best part is that I have to keep paying them since they're the submetering service that my HOA uses. Why they continue to use Meternet I have no idea. re: Mr. Marquross' comment, I was given a precise appointment time, not a thirty-minute window. I am thankful I no longer reside in a development that uses Meternet's services. read more

Horrible company. Price gouging. They charge a 30.00 "delinquency fee" on a 58.00 water bill. Water is NECESSARY. Even the cable company does not charge such a huge late fee. I do pay my bill late - and I have no problem paying a late fee - I expect to. I do mind paying a 30.00 fee on a 58.00 bill. The only good thing is - they will work with you. I wish I had a choice but I don't. read more

I'd give 0 stars if possible. All this company does is nickel and dime fees. I don't understand how this apparent mom & pop shop gets these HOA contracts, maybe they're kicking back some of the stupid fees they collect back to HOAs. $6 to process an online payment on their circa 1995 website! If you are in an owner/renter situation there's a $2 monthly charge to send a statement to your tenants, otherwise they'll get sent nothing and then get ready to pay Meternet's $30 late fee! This company seems to be run out of someone's garage so there's no way I'd trust them with my bank draft info for autopay. These 4 and 5 star reviews are obviously fake because no one who's actually been a customer of Meternet would actually rate them any higher than a 1. read more

No autopay capability, maximizing their opportunity to charge late fees. Horrible website with a user experience that screams late 90s design and would have been unacceptable even then. No convenient customer service options, not even a responsive email box. This company is the epitome of "the least we can do." If your HOA is considering them, you're better off with any other option. read more

$6.00 Fee for all payment options other then mailing them a check. Which I believe in modern times you shouldn't have to do just to avoid paying a ridiculous fee. No other company charges me for online payments. Meternet is ripping people off for using modern payment methods and I have absolutely no choice, but to use there service because the HOA installed there dumb meters without consulting the residents. Now they have control of water meters in my whole neighborhood. $6 extra fee on a $20 water is over 25% extra on my bill. Shady company avoid it if you can. read more

Recently I need a missing water bill. And I call Meternet for the bill be sent. As soon as I told them the account number and the period, they immediately send me a copy via email. No struggle. read more

I have had great success working with meternet. Quick responses to any question, extremely helpful with any billing questions. I would highly recommend!!!! read more

so far they suck .... got my bill way way too high ... of course can not be human error on their part ... so up the freeway I go 45 miles one way to read my meter .... no customer service what so ever .... as always with these money hunger asshats... I do the work you collect the cash you suck ! read more

Meternet USA is charging everyone (perhaps just in my complex?) an additional $9.36 every month this year (that's $112.32 total) as a "bill adjustment", because the water tier's were too low last year. My average bill is around $30, this is a huge increase. So basically, they raised the tier rates this year, and then retroactively applied them to last year. This can't be legal. Furthermore, they charge $6 to pay with a credit card as a "convenience fee", and $4 just to send a statement to the owner and tenant for a "duplicate statement fee". read more