Just had our water meter replaced and wanted to give Jon and Michael a shout out for their great customer service!

Horrible company. Overcharges and constantly adds late fees, even if the bill is proven to be incorrect. They even charge you fees to pay your bill online! This is the WORST company I've ever dealt with in my life! My water/sewage bill is higher than all my utility bills combined. Something isn't right with this company. How they are legally in operation is beyond me. I feel very taken advantage of and I am still waiting for a supervisor to call me back and resolve my incorrect insanely high bill of over $400!!! Also, they do not provide any meter usage PROOF for your records. They just send a bill with a list of charges on it and you're supposed to just believe it? read more

Thieves. They have a horrible invoice and payment system. That actually caused to people to pay late, since it is very inconsistent who the bill the customers. There is a hoa where I live that's probably part of some kind scam. $30 late fee for a $90 bill. Really, 25 days late and you charge 30% of the bill. It sounds ilegal Monday will be filling a complain with The California Department of Financial Protection and Innovation (DFPI). They will tell me if your late fee is fairly or not. Just remember your company is consider to be an utilities company. read more

I would like to give a shout out to Vianey! We had a billing issue that needed to be corrected and Vianey took care of the situation in an exemplary manner! I appreciate how she handled and resolved the situation. Thank you Vianey! read more

No idea why my HOA selected this dinosaur money grabbing joke of a company. The fact that you have to download a form to set up autopay is beyond archaic. I will do everything in my power to get our HOA to cancel these guys. They must have some secret handshake deal with select builders to get in on these large communities. Charging me $3.50 to pay by eCheck after charging each individual monthly to read the meter? Complete joke. Grow up and have a 2021 website and get out of the 90's. read more

What does a $8.75 service fee do for me? And no online autopay option.. why don't you just ask me to fax my payment over and charge me a convenience fee as well? read more

I had a tenant who was affected by Covid and could not pay Meternet bill for two months. Now Meternet wants me to pay the bill, saying I am responsible for the utility bill for the property as the property owner. Since when does a Landlord become responsible for tenants utility consumption if the Utility company was informed and had record of occupancy dates of the tenant, and tenant is responsible for utilities? They tagged on late fees, and also a Red Tag Fee of $15 on each Invoices. They charge an additional fee of $2 per statement. Their business policy is monopolistic, and almost extortionist. I will post again with an update on how they handle this. If your builder or HOA who has signed up with Meternet, be aware. read more

I had an issue with a landlord of mine who failed to take me off of their Meternet account and I kept getting billed even after I moved out of the condo. Kim Holloway and her team assisted with my issue and after thoroughly investigating they took care of my situation. Thank you guys! Meternet's customer service was always on point. I'm kind of bummed my new place doesn't use meternet! read more

My bank erroneously dishonored my payment to meternet. I contacted Jone Dalisay, Bookkeeper on my account, sent another pmt - she confirmed receipt right away. Thanks, meternet! Tom read more

Over the course of 3 years, METERNET has been one of the most professional water companies to work with. They always have a "real live" person on the phone to help you out without the 2 hour elevator music. I highly recommend them for future water service. read more

Called MeterNet and experienced such PHENOMENAL customer service by Lizzie Kunde that I had to leave a review. I had a lot of questions but Lizzie was patient, answered them all with informative detail, and followed up with me through email which I truly appreciate. Thank you again for your professionalism, kindness, and all your help! :) read more

I am a tenant and I had a fire in my unit due to unlicensed plumber my neighbor hired and I forgot to pay the bill due to everything that was going on. I spoke to Melissa Cochran and she waived the late fee for me! I am going through such a hard time, this is much appreciated. Thanks Jacqueline Mulder read more

Run as fast as you can if your building is serviced by these animals!!!! They don't send you bills they charge you fees for everything and they don't provide to ANY proof of your water usage. When you confront them they simply say "you signed a lease saying you would pay the utilities ". You will be forced to get a lawyer involved if they are your water company so get ready!! UPDATE-So I did receive a generic reply from Felicia O'Brien who is their Operations Manager. She simply cut and pasted info as to why they feel justified in their shameful actions. The one thing she did attach to that email was something I was looking for which is copies of their charges I've been paying for from day 1...my first charge from them was a late fee for a reading they hadn't even done yet...smh I'm telling you this company banks on busy people like myself not paying attention and not asking questions. If there was a way for me to update them to a negative star I would in a heart beat! My mission now is to get the right people involved so they pay for what they are doing to innocent customers one way or another. read more

In a sticky situation of a high delinquent bill left by bad tenants Liz at Meternet provided the most kind and professional help. I called her several times and she was always available to hear me and patiently advised me to find a solution. read more

Great experience every time I talk to a representative there. Friendly and informative :) my last call was with Melissa and she was phenomenal answering all of my questions. read more

Absolutely worst experience of paying my bills. 1. Charges $3.50 every time I make a payment - that's the highest (in)convenience fee I've seen 2. The web site is not working in Chrome - have to open Safari just for this site 3. No AmEx 4. Autopay costs even more 5. The web site is super ugly and inconvenient read more

I feel like i'm getting ROBBED EVERY MONTH. These guys charge each house in my community a water base fee of $63.17 and a service fee of $9. My household of 2 is automatically paying $72.17 before we even flush a toilet! Our actual usage was less than $6 btw. Their credit card convenience fee is now $3.50. There really shouldn't be a fee since they charge us SO DAMN MUCH! Want to talk to someone over the phone to get a better explanation of your bill? They'll sound nice but beat around the bush and tell you you're using too much water. read more

Outstanding customer service. Liz helped with duplicate billing problem caused by a difficult tenant who was late in paying. I sent a payment immediately and so did the tenant. Liz actually watched the incoming mail for my check, called me after it arrived and returned mail the check to me. Additionally, the tenant vacated property and Liz called me to verify new tenant's request, etc. Her personalized service is outstanding. Bev W read more

Rachael Maluia at Meternet is my account contact for a condo project we manage in Oceanside. She has been a pleasure to work with and very responsive when inquiring about billing during vacancy, or getting services switched out from Owner to new Resident or vice versa. Very thankful to have Rachael assisting with this! Top Notch! read more

I would give less than 1 star if possible. I was a customer of Meternet at my previous apartment in Los Angeles. I moved out in 2021 to Burbank. Meternet has charged me for services for my LA apartment for over a year. When I first moved out, I called Meternet to cancel services. They said that they needed the landlord to cancel my account. So I called my landlord to cancel and he said he did. I noticed I was still being charged and checked in with him again a few months ago. He repeated that he called Meternet and cancelled my account. Meternet charged me over $200 for an apartment I do not live in. This is unacceptable to me. I'm currently on the phone trying to get a solution from them and it's taken over an hour. It's incredibly hard to reach anyone at Meternet. I am posting this to say please try to avoid this company at all costs. They are a terrible company. It's clear to me they would've kept charging me for an apartment I didn't live in until I finally stood up for myself. It's clear this company has no respect for its customers. BEWARE. read more

Great customer service. I was called in advance and asked what time was most convenient for me. Technician, Jon Z was professional and courteous. Took care of installing/upgrading 5G meter very fast. read more

This company is a COMPLETE SCAM. My wife and I moved into our new place in June. We recently just inherited a new account from the owner. And then this stupid company asked us to pay for a remaining balance from March to April (UHH ARE YOU NUTS???) So we asked them to clarify if they're sure that's our responsibility to pay ---- No reply.....until they emailed the previous account holder (Why still send the bill to them not us???) that there is a $30 LATE FEE in the account! Negligent, brainless, disorganized are not enough to describe how awful the people of this company do their job (if they ever do anything). Guys, let's all go against them by 1) Petitioning to your HOA to stop using services from a billing company like Meternet who can't do the only one job they have (handling bills) 2) Filing a complaint against them on California Public Utilities Commission website (http://www.cpuc.ca.gov/complaints/). WE DESERVE BETTER!! read more

Great Customer Service. I had a chance to speak with Lizzie Kunde and she was very friendly and explained everything I needed to know. Thanks for being so professional and making it easy to create a meternet profile. Thanks! read more

The sewer scam is just that a scam! I have lived here for over 15 years. Why the heck has the sewer gone up over 100% in costs? The homeowners are not putting anything down the drains. I would think the over 2500 additional homes build in my neighborhood over that time period Rancho water would be charging less per homeowner as more homes share costs. Finally, the strangest thing is we are located literally on the Temecula River like 25-50 yards. This needs to be investigated for fraud! I am going to reach out to Congressman Issa and County Supervisor former mayor Washington. This is just a scam stealing money. Makes no since for over a 100% increase while gas and electric bills have actually increased only 20% in that time frame. My water is on average $8.50 my sewer fee went from $30 to $75? Then there is an admin fee $7.50? Scam theft fraud! This is worst then a used car dealership fees scams! The bill pay system is another issue as well. Rancho water leadership better investigate this issue before the class action lawyers see this post! read more

Worst utility company experience I have ever gone through. Website is EXTREMELY antiquated, you are charged $3.50 to pay online, that is if you can get the system to accept your payment method. We called to get assistance when there was an issue with our bill, was promised we would get the information to set up AutoPay and a credit on our bill for their mistake. NOPE! If you are a Property Management company, please do your residents a favor and STAY AWAY! read more

Clarizze and Alynna are fantastic. This team has helped my HOA tremendously working through adversity with previous botched billings and poor management. Thank you so much, first class all the way! read more

I needed to set up service for a new home while keeping service at my current home. I thought the process would be a pain but I was very fortunate to work with Vicky Fernstrom. I returned her call and she was able to set up my new account to be just like my current one. Very professional and informative email contact. Thanks Vicky! read more

Jone was super helpful in making sure that I got onto autopay before my next bill was due. He really went above and beyond which I appreciated. Thanks Jone!! read more

Since speaking with the folks there I was able to turn the situation around. I believe the person I spoke with was Valerie. Things have gotten better and on track. read more

Spoke to Kristina, she was amazing, took her time with me. Super sensitive to my needs. As a client services rep, she listened to me thoroughly and provided me with statistics on my account. Thank you. read more

1 month update. I emailed Meternet regarding a question I had about my online account and received not only a response but a concise answer as well as all the paperwork I would need to fill out TWENTY MINUTES LATER! Love your customer service as well as offering options for monthly savings! (ie, paperless billing). read more

Update I called the owner and he had one of his employees reach out to me I believe her name is Devin she was very nice!!! She explained to me that my meters were running extremely high even higher than a big home with a big yard that needs watering. I explained to her it's only me and my daughter and I work a lot so we're rarely home and don't use a lot of water. She said that there must be a leak and my apartments don't know about it but she also told me the previous tenants water bill were extremely high like mine and the apartment managers basically neglect us here and don't care and just want us to pay a bill that isn't accurate. She sent me a detailed email so I can show my apartment manager explaining that my bill is incorrect and that the owner should pay the bill since he never sent me a bill in the first place and it's all unfair. I really appreciate her helping me get down to the bottom of this because my apartment manager were not helping me at all they were just giving me the run around! Glad I did it myself. Never move to artesia in El Cajon!!! Terrible apartments read more

Tyler and Tion were so awesome. Needed to have my meter swapped out for a new one, and was not thrilled. They could've have been better though. Gave me a heads up an easy 30 minutes before they were going to arrive which made the window (9-11am) much easier to plan around. They were very professional and super fast. Nobody enjoys having to pay/make appointments for mundane stuff like changing out a meter, but this experience was top notch thanks to these two! read more

God i HATE this co and its the worst part about where i moved in Rancho Cuca!! Its a joke and its sure not me whos saving any money their service, billing practices and website are a joke!! Nothing convenient about any of it! I cant even get a f$&#ing regular bill sent to ME cuz im not the owner..WTF! I use the water and I pay the bill but yet I cannot get the bill directly sent to me? What the hell kind of practice is that??!! The only time I know to pay the bill is when I get a notice to disconnect .. these people are POS's!! read more

I never write reviews but after everything me and my wife went through, I felt this warranted it. We moved to our home September 2021 and was told that our water bill was through the city of Brea. We have been paying since and up until recently haven't had any issues. A few weeks ago, we received a paper mail from Meternet stating that we are in delinquency and have been charged multiple late fees. I was going to shred it thinking it was a scam but last minute decided to give them a call. It turns out that they are associated with our HOA and that they were JUST notified that we were the owners of the property and are charging us from the time we moved until now for our water. HOW does it takes 10 months for that to happen? They also lied at first and said that they have been sending bills every month only to be told a few calls later that we were just onboarded so our first bill was for May + Backdated bills. This is ridiculous to not be notified at the time we moved into our house. It is not our problem nor our fault for not sending a bill 10 months later. The customer service representative Lisa was very rude. She kept cutting off my wife whenever she asked a question as well as talked very condescending. Poor customer service and poor experience overall. We shouldn't have to pay for this when they were the ones that screwed up. I've never heard of any utility bill taking 10 months to confirm ownership of a home. This sounds like a scam to me. If you end up getting MeterNet, monitor them closely because they can be taking your money without you knowing. read more

I recently had my meter changed out by Tyler from Meternet. This is rare for me to write a review but he deserves some kudos. The change out was easy and super clean. Thanks for being respectful in my condo. read more

I am so happy with Meternet. I had an issue with my water meter and Cathy had it quickly dispatched and Josh quickly came into action. The water meter caused a leak and Josh quickly fixed it!! Fast same day service, so awesome thank you Thank you! read more

Ashley helped me with the refund of the overpaid duplicate fees for the past few years. Thank you, Ashley G.

I'm new to San Diego and consequently new to MeterNet. When I received my second billing statement, I had some questions. I called the company and was completely surprised that a human answered the phone. I was braced for the ubiquitous automated phone prompting system. The woman, whose name I didn't get, was very helpful in answering my questions thoroughly. I'm very pleased with the customer service. read more

Been on hold for over 4 hours and 20 minutes with this company. Absolutely ridiculous. They offer a "leave a message option and we'll call you back" but after I waited an hour I was caller 4. So I decide to wait. I called at 10am I was caller number 8. I realize it's a holiday but guys, your customer service needs an improvement. I bet the cost for being on this call is higher than what I actual pay for my bill. All I want to do is cancel my service and close the account. read more