I had heard stories about how terrible this place was, but it's the closest Dan Wesson dealer near me and I brought a few of my guns to sell. So I went for my first time. Shouldn't have ever even given this place a chance. When I walk in, I'm bombarded with, "sir, you need to have a mask while in the store at all times," "you cannot use your cellphone at any point while in the store, period.," I need to see your FOID before you look around," and, "all of your guns are in cases and unloaded, correct?" Like...are you kidding? Duh. Then it was, "okay, when you bring them in you have to stand in this roped-off corner and wait for someone to come and assist you. They will take your cases and carry them over there (points to a counter in the middle of the store) and will then assess them and determine what we will give you for them." I misunderstood him because it was hard to hear through his blatant mumbling from behind the counter. I set my guns in their cases down in the very small roped-in area and walked a mere 6 feet to the nearest gun cabinet, where I can maintain a clear line of sight to my cases on the ground, to browse their CZ's while I wait. He yells at me to stand WITH my guns in my hands while I wait. (Mind you I had 2 rifles and 2 pistols. They were a little heavy. So I stand there for all of 10 minutes waiting for someone. The same guy that has been instructing me this entire time from behind the counter decided to be the one to assist me. (I'm beginning to understand that the stories I'd heard were not an exaggeration at this point.) So I follow him to the counter where an older gentleman begins to take my guns out of their cases and clears them. He DRY FIRES all of my guns pointed into a bucket with sand inside. 2 of those guns had never been fired before or have had the trigger pulled without a snap cap. I was beyond pissed at this point. BEYOND pissed. The only guy in the entire place that gives prices on guns that you'd like to sell them was upstairs in an office and refused to come downstairs on the floor. They right down what all I brought on a sticky-note and bring it up to him. They come back down and tell me that he won't give an offer until I tell them what I would like to get for them. (Which is absolute bullshit, I purposefully didn't want to give a number because I wanted an honest offer.) they go back upstairs and tel him. They come back down and say that he's just not interested in ANY OF THEM at this time. Then tried to blame it on the fact that they already had a shipment coming in with a couple of the same guns I had brought to sell. I didn't even throw a stupid high number out there either. It was actually very reasonable. Needless to say I took all my guns home.
Furthermore, I was still interested in a Dan Wesson and they had a few. So obviously in order to handle a firearm I have to show them my FOID again. (I ended up having to show them my FOID 6 times in total before I left for good.) He asks if that's my current address, I said no, I just moved last month. The address on my drivers license is current though. Which has worked for me everywhere else. (I also bought a pistol a couple weeks prior and they just made a copy of both my FOID and drivers license and it went perfectly smooth.) They then tried to tell me that they cannot allow me to handle any firearms in their store if the address is incorrect on my FOID. I explained to them that that is bullshit and that I know half the things they've tried to sell me has been bullshit. He pretended to go talk to the older gentlemen for a moment, then came back and said that they can allow it if he stands directly in front of me with his hands no further than 3 feet away from the firearm. I rolled my eyes and said "whatever." They had exactly what I wanted but in the wrong caliber, so I cleared it, felt it around a bit and said, "thanks man," and went to go hand it back and the guy literally snatched it away from me and then took a step back. Like, wtaf dude?! I know I don't look sketchy and am not a criminal, clearly. I was in sneakers, jeans, a carhart hoodie and my baseball cap. I felt unwanted and unappreciated as a potential customer. Worst customer service I've ever experienced anywhere, not just gun stores. It's clear to me that I will never go back there again. I'd rather drive 3.5hrs to the next nearest Dan Wesson dealer than ever go there again. Anyone that mentions that they're going to Mega Sports, I will strongly advise them not to and will explain to them exactly what I've explained here. The employees have no respect for their customers or their customers belongings/guns to sell. read more