Horrible - I went to pick up an airsoft gun for my son. Jerry in the firearms department is just incompetent. I waited for 30 minutes with him wandering around avoiding anything that had to do with work before I walked out. read more

Don't bother buying sunglasses from this place, what a headache, just making up their own rules as they go, instead of making it an easy process ? Fuck no, tell me how another store found the receipt to this store through their system but they can't find the receipt through their own system, when I bought these glasses I also bought the protection plan, this lady didn't mention I had to call the company to "activate" my plan, so now that's gonna add another day to the whole ordeal of getting a new pair. read more

I like the outdoors and I like Bass Pro, Here's the problem: I picked up a hat with an American Flag on it - manufactured in Vietnam Some of us have uncles, friends, & fathers that fought in that Police Action. Why that hat is available, much less sold in America? It strikes me as obscene. How about we manufacture products carrying the American Flag in America? read more

I love this store, it is like going on vacation for an hour. There are waterfalls, aquariums, Santa, two floors of merchandise and gifts galore! If you are an outdoors person it is heaven. You can buy coffee cups, puzzles, bird houses, stuffed fish and a world of other things. read more

Bass Pro Shops - Outdoor Gear Near Me - Bolingbrook, Illinois

Real dump. Employees standing around and no one to help you. Four employees just standing around at the gun section with no other customers. When I asked to see a firearm I was told to get a number even though they were 4 employees standing around doing nothing and no other customers. read more

Just wanted to report on an awesome experience I had here in this store because of an employee by the name of Michael from the footwear department on the second floor! I had been looking around at different stores for a particular product when I came into this store I was trying to locate this said product and couldn't find not one associate on the sales floor as I walked around no one was around to help me & then I walked over to the footwear department at the suggestion of another customer like myself because they noticed Michael there and Michael walked me over to the product that wasn't in his area and helped me going above and beyond the call of duty such excellent customer service! Thank you Bass Pro for hiring employees who actually care and work with passion‼ I will visit again because of Michael in footwear, if you ever need anything in footwear look Michael up! God bless this store! read more

I found out that bass pro has pictures with Santa for over a month, every day, for free! They give you a free 4 by 6 print out with the option to buy the digital copy and other copies when you get home. You definitely want to make a reservation. They open up at 12:01am for the following week. I also recommend just checking the website for cancellations. I checked on a Saturday night and got a 10:45 am appointment (cancellation) for that Sunday which was perfect. Prior to that I didn't have any luck. The experience there was great. We checked in, waited in a small line and once it hit 10:45 the line moved very quickly. Your time with Santa is very short because he has a lot of kiddos to see and pics to take! He hands out candy canes as well. My son was sadly terrified, but that's ok! Maybe next year. He enjoyed looking at all the toys, the fish in the aquarium, and the dogs they let people bring into their store. This experience definitely made me more fond of bass pro and I'll be stopping in to shop here more often! read more

Bass Pro Shops - Free 4x6 picture with Santa. Highly recommend! - Outdoor Gear Near Me - Bolingbrook, Illinois

honestly, one of the best ones I've been to treats it employees nice are very helpful. It's just a little bit of the best selections I've ever seen has such a great variety whether you like snacks guns fishing and what are the employees named Michael super nice and helpful, and he even gave me a free hat and no matter what you're trying to look for you always find something that's in your price range for that person. It really has a lot of great stuff in it. read more

The gun department is the worst run operation I have ever had the displeasure of dealing with. Disorganized, slow, uninformed, zero concern for customers time. I am aware they are restricted by state laws but when there are four people certified to do background checks and only one is actually doing anything it becomes very frustrating. read more

Hour long line with no differntiation between customers who are simply picking up items vs. those just browsing. No attempt at customer service. Just not good overall read more

So my experience is only for the firearms section of the store. I went there on a weekday afternoon just so look at a few firearms they had in stock. I figured it would not take too long just to compare the two models and decide which I prefer. Well it took me 90 minutes waiting in line just to be served with help! The wait was agonizing as we the customers watched the sales associates walk and work at a snails pace. They would stop and talk to each other about their weekend, plans, and other social topics as there was a bunch of customers waiting for a long time and getting aggravated. It seemed ridiculous as one associate became free and then walked into the back room to disappear for 10 minutes...Then another associate comes out the back room does a snail walk looks at all the customers piling up in front of them and then disappear into the back room again. This was worst then being at the DMV. The associates have very limited knowledge of firearms and it is apparent they have no passion for what they do. They are dead inside... While waiting in line I actually witnessed a confrontation between a white shirt associate (others had colored polos on so not sure if there is a pecking order there) and a customer where the crusty asked to see if a scope ring fit their scope. The associate said he did not have the time to hassle with such a low cost item. When the customer asked if he was too good to help him the associate said that he was not worth his time....then the associate went to talk about the customer after he left and the two associates were shaking their head snickering about the customer. Yes, this is what us customers are subjected to when we have to wait for 90 minutes just to be helped... Also the firearms for the most part are over priced compared to other chain stores. I was thoroughly aggravated by the time I left as what seemed to be a 10 minute excursion ended up being closer to 2 hours! And the worst part is they don't give a care! read more

Ordered oair of ski pants, they were 2 sizes to small. I should have trusted reviews about the vendor,Artic. Bass charged me Shipping fees and refused to refund them citing if it shipped to their store it would have been zero. But since it shipped to my home I had to lose out on the cost. Their staff person said Shipping would be free. 2 issues. One the vendor mis-marks sizes. 2. Bass has to clarify its return policy. read more

If you an outdoor s person this is your store. We stopped in to purchase a clean er for our cast iron pan. I ended up buying a new pair of rain shoes. The staff was extremely helpful and located the size I needed. Thank you for putting in the extra effort! read more

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Great selection of outdoor gear here! There's something for every outdoor hobby here. There's a huge variety of fishing and hunting gear, backpacks, coolers, outdoor chairs, etc. I ended up purchasing a cute Northface waist pack from here. The prices are reasonable too. I love visit Bass Pro Shops just to walk around in too - I love viewing the indoor waterfall (there's a second floor to the store around where the waterfall starts), indoor river with fish, and large aquarium with different types of fish. In another location I've gone to, there was even a fake shooting range set up like an arcade. I appreciate the lengths Bass Pro Shops go out to set up products and allow customers to see what they look like unboxed. They had most of their outdoor chairs out for customers to try out for size and comfort. Fun shop! Will be back here! read more

They need to update their system. How can you order some ammo online they send you the email your order is ready for pick up but when you get there they can even check your ccl or fold card cause there system is so crappie and can't verified new cards with no expiration date. Is ridiculous and frustrating read more

I had never been in a Bass Pro Shop before and let me tell you, did it ever leave an impression! My experience was around Christmas time as I found out I could take my boys to see Santa there with an appointment. The appointment idea was appealing to me as with covid I wanted to limit the exposure my baby had. The Santa experience was awesome! Well organized, not super busy because of the appointment times and cutely decorated! After the visit with the Big Guy, we took a trip around the store. I was so impressed! Amazing displays of outdoor gear, clothing, toys that seemed endless! The store has a fun outdoorsy vibe to it too. We really enjoyed the huge fish tank as well. I felt like we went to the Brookfield zoo without paying the huge entry fee! I felt like the prices here for what I looked at (mainly toys) was on par for other stores, but they even had exclusive items for Bass Pro. I definitely want to come back here again to explore and shop! read more

Bass Pro Shops - Free photo at the Santa experience - Outdoor Gear Near Me - Bolingbrook, Illinois

Man! I love this store! It is one massive adult outdoors hobbies playground and one of the places I can lure the hubs and getting a resounding Yes! without any hesitation. Bought two really awesome pairs of Columbia women's pants from here, prices weren't outrageous as I expected. I thought I would use them for the great outdoors but honestly I have been wearing them to work. Not only are they lightweight and comfortable, but they also have UV protection and are water resistant. The staff are helpful and the fitting rooms are massive. Really good selection of outdoor gear and hobby equipment. Just a really fun place to browse. Easy to get lost here and easy to find a sales person who is willing to help you find an item. I also signed up for a bass pro member credit card and got a 20% discount on my purchases. Winning!!!! read more

Bass Pro Shops - Outdoor Gear Near Me - Bolingbrook, Illinois

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If you are into fishing or outdoor adventure this is the place to go. They have everything you need from gear to apparel. My son also loved the place, seeing those animals. The only thing i did not like is there is a section there were people try to sell you vacation and they are so persistent. read more

Bass Pro Shops - Outdoor Gear Near Me - Bolingbrook, Illinois

First let me start off by saying the custmer service here is okay and could be a lot better. The guy that assisted me was giving misleadsing information and was speaking to me as if I was a criminal trying to buy a gun saying remarks like when you fill out the background info you can't be on your phone cause someone can be coaching you and that he's not going to jail on the count of me etc etc. I ignored it and went with my purchase of a used GF3T pump action shot gun. My background cleared and I picked it up this past Sunday which was 12-10-23. Today 12-14-23 I decided to do a function check I place one shell in the barrel and one in the tube and cycled the rounds. Well the shell ejected but it did not feed the next round. Strip the shot gun apart to get the shell out and tried it multiple times. I called Bass pr shop to speak with someone and asked what was their policy on defective used guns and basically they told me I was SOL. I asked for a manager who told me the same thing and I asked him "So anyone can come in with a broken gun and as long as it looks good they will buy it and sell it at a profit" and his answer was yes. The don't test it at all. NO function test, dry fire, or function test it. Told me to contact a gun smith and have them to look at it. Never again will I purchase a firearm new or used from them again. read more

The store is great the service varies. I was Interested in purchasing a firearm, signed up for the queue and waited. After a while I was called, the staff just ignored me and kept looking over me and answering other peoples questions that weren't even part of the queue. Didn't think much of it, I got the person's attention that was supposed to be helping me and just ignored me and said I had to keep waiting. I got fed up and left. Purchased my firearm for a better price at their competitors. read more

Bass Pro Shops - P320 - Outdoor Gear Near Me - Bolingbrook, Illinois

I have been here a couple of times with my family, but every time, i try to shop alone. They ignore me. - I feel like I need a guy with me to get help. The last time I had to looked hard for someone to get some for help. They told me their off the clock, and it wasn't their area anyway . They told me their should be someone in the area to help me . When I told them there was not and showed him. He didn't care or try to call someone over to help. I just walk out without. read more

I used to go to the " Islemirada" restaurant ( food was ok ) in Bolingbrook to have lunch with my Mom in the early 2000's The Aquarium was Great !! We would always sit near it . The Bass Pro Shops was walking distance from her house on Justine Ave. Great memories ... RIP +++ Mom read more

This place is almost like an amusement park .People taking pictures out front on the displays. Lots of talk about fishing and boating. Inside is huge. A big fish tank of common lake fish and a small waterfall enhance a staircase to the second floor. I toured the whole place. The crossbows and kayaks caught my eye. Left with a bag of fishing tackle . read more

Bass Pro Shops - Outdoor Gear Near Me - Bolingbrook, Illinois

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If I could give more than 5 stars, I would. The service is amazing, the people were amazing and brought me to what I wanted. I was about to go on a ice fishing trip and I needed boot cleats so I don't slip on the ice, and they were kind enough to bring me to the cleat area and we found the size I wanted. The staff were so kind, that while I was getting a rewards card, me and my kids got free Hats. They had a lot of attention to detail, like that the crosswalks were painted to look Like fish. And someone even gave us tips on how to ice fish. read more

Not a great visit unfortunately. I used to live in Illinois and this was one of my favorite stores. 2022 moved to Michigan. Went back to Illinois for a visit and learned that I was unable to purchase ammunition because I do not live in a neighboring state. Even though I had a valid Illinois hunting license and a valid Illinois FOID card. Because I moved my FOID card is now invalid. To learn this I waited in line for 20 minutes for an extremely annoyed employee to tell me. No signs were posted to read while I waited so this is my public service announcement. Hope it helps someone save some time. read more

Great store. I wish one was closer. Even in the frigid weather, this store makes me want to go camping and explore the great outdoors.

The worst customer service in firearms I have ever experienced. You should fire the managers in that area. I was disrespected and treated rudly. I believe I was racially discriminated against, and I over heard a they do this quite often. The guy with the blue shirt and the associate Zach are terrible. Promote your elder associates up, they at least know how to talk to people. You all should feel ashamed!!!! read more

Good to see ammo finally stocked on their shelves. Also looks like they continue adding more ammo online as well. read more

Bass Pro Shops - Outdoor Gear Near Me - Bolingbrook, Illinois

This is always a fun place to go. Live fish, a giant fireplace and great snacks. Their clothes are actually priced very reasonable and the hunting gear as well. They have lots of different things on sale and there's a large selector of any sports item you are looking for. There are plenty of cashiers to get you out quickly. read more

Bass Pro Shops - Outdoor Gear Near Me - Bolingbrook, Illinois

Best place to buy a firearm . Fast friendly service. Ask for Steve or Joe . Best prices

Worst customer service ever. I went to compete my paperwork and have never been treated so poorly in my life. The wait for over two hours and the drive was about an hour to this location. I truly believe that my brother was profiled in this establishment. The service was so bad I asked for a refund and had purchased other items in which I returned them all. I will tell everyone I know to never purchase anything from this business seeing they don't know how to treat their customers. I left and purchased my firearm from another competitor down the road. I paid a little more, but it was worth it seeing I was treated with respect. Horrible customer experience read more

The sunglass hut store is doing a terrible job with their customers, especially their manager Kristina. They have young employees selling damaged sunglasses, and then when you try to return them, they won't take them back, claiming the customer damaged them. This business is terrible, they should be ashamed of themselves. Don't ever purchase glasses here, it's a damn mess. read more

The young lady working in the shoe/boot dept. is terrible. On two seperate occassions I've tried to get a new set of hiking boots and she just says that brand doesn't make that size. She didn't even make an effort to check the supply in back. I wanted Merrell Moab 3 Mid 11 wide. Well Merrell does make them in 11 wide because I ordered them from Amazon. read more

We decided to go shopping at Bass Pro on a rainy Sunday afternoon. Not one of my better ideas. I know. The parking lot was packed but we were undaunted. My husband had seen a Bass Pro flier with his favorite shorts on sale and wanted to shop. My husband is a 36, a very common male size, so naturally they did not have the size he needed. An employee, Debbie, was working the area and asked that deadly question, "Are you finding what you are looking for?" "No, we are not," was my reply. "He needs a 36 in this color, as does that gentleman over there." (Another 36 male and his wife were shopping for the same items.) Off Debbie went to "look in back". Surprisingly, she returned with 3 pair of 36's; one for us, one for them and one for the rack. Fast forward 15 minutes, to another area of men's clothing. Different shorts, no 36's. I sought out Debbie and off she went to search for this new style in a 36. God love 'er she returned with the exactly what I had requested. We purchase 3 items that we would not have had access to had it not been for this employee. Management take note: This is an awesome employee! Kind, patient and all about customer service. Please keep her happy and employed with Bass Pro because I will be looking for Debbie the next time I need assistance. She's a rock star! read more

Bass Pro Shops - Lots of clothes to chose from - Outdoor Gear Near Me - Bolingbrook, Illinois

I wish I could give it 0 stars. The wait at the gun counter is astronomical. Then even after ordering it online they make you wait 3 hours to have to come back in 3 days when that isn't a part of illinois law. Will never come back again or give them their business. It should take 2+ HOURS for what other stores take 15 minutes. Absolutely ridiculous. read more

In and out in a safe manner. Needed to a 12 gauge shot gun to round out my home protection cache and dropped in to BPS. Knowledgeable associate walked me through a few options. 15 mins later purchased my first Benelli. Walked through, demo'ed and purchase the tactical with the pistol grip style however after the background check, come time for pick up upon inspection mine did not have the pistol grip style. The shotgun was so impressive I still purchased. Very happy customer read more

Debbie is great - I used The barcode to give her a complement, from the receipt, as I asked the manager prior to leaving, doesn't work, shameful. She deserves a day of full pay free. Now here is the rest of the story. I've never been to the store nor will I ever go back. I had to go to the customer service counter twice, because of being misdirected. First person was fine second person was cantankerous. Group of employees asked for location of a certain shirt item, all three of them directed me to the wrong place. I selected an item to purchase, a fly fishing shirt, it wouldn't scan, there was a system issue with it another problem It was a total joke. Susan ? Manager she said. Bass Pro-my impression over the years, good set up, decent prices but the culture inside is like Kmart I may never go back to any ever read more

Worst Company ever. Do not buy a boat or 4x4 or ATV. They make cheap crap, will keep it for 3 months and then screw you over on the warranty even when their own Mechanic tells you it is their fault. Just disgusted and disappointed with them. read more

I am thoroughly disgusted by the treatment I just received at Bass Pro Shop. My husband and I went to this particular Bass Pro Shop to get a picture of our 2 year old with Santa. We got to the store over 2 hours before Santa was scheduled to leave. I was told at the front that Santa was booked, so I asked the second station if I waited would we be able to see Santa. The man working said they had a lot of people waiting but that he would try to put me in at the end if we were willing to wait. So we waited. Then they changed employees manning the second station. So I courteously went up and said I had been waiting for an hour and we were waiting until the end to get a spot to see Santa. The last man said this was our choice to wait, and he would try to get us in at the end if we waited. I was only relating what had already been told to us. The worker - Tim - told me I should never have waited and there is absolutely no way I would get in to see Santa tonight. I, being 9 months pregnant, asked if there was any way if I waited until the end because that was what had already been communicated, knowing I could go into labor any day and couldn't guarantee I'd be able to come back. He was extremely rude, barely making eye contact with me and kept repeating don't wait there's no way. So I waited a little while longer and checked in about the amount of people still on the list and likelihood of getting in. He only got ruder and ruder basically telling me to get over it and leave. I overheard him talking to a different family who didn't make it on the list about the people and children the Bass Pro Shop makes accommodations for, and apparently a 9 month pregnant woman was not one of them. I am horrified by the miscommunications, misinformation, and most of all the treatment I got here. We will not be back, but I also wanted to let any one know what this company and certain employees are all about. I guess some people feel a sense of power and authority when turning away children and pregnant women (who are willing to wait 2+ hours) to see Santa. Thanks for opening my eyes to this representation of the company so I can know where not to do business. read more

This review is based on my Santa and Easter bunny experiences. Nov. 17, 2018, we went to see Santa. The process was great- check in at a kiosk- provide your cell # & receive a text when it's time to get in line. Today, I took my toddler to see the Easter bunny. This time, there was no kiosk just follow the footprints (bunny). We got there at 1:45 & the bunny arrived at 2pm. We waited in a steadily moving line for about 1 hour- not bad! My advice- go early and understand you'll have to wait- it's life. Talk to the people around you- hopefully they're not obnoxious! Relax- it's about the experience for the kids and dogs. I like that they allow dog pics w/ the bunny! read more