Great service. I…read morehave worked with them on 2 separate instances. 1) firearm repair. They repaired a firearm that another gunsmith was not able to repair. The gun doctor repaired in a week. The other gunsmith took 2 months to return a broken gun. 2) firearm transfer. The firearm was purchased online and delivered here for transfer. The process was efficient and painless. Highly recommend.

The older guy answering phones / working reception is overall unknowledgeable and outright rude…read more Value / quality of work itself was fine I guess, though I had to adjust elevation in turrets more than I would have thought.

I highly recommend taking a class or two (or three!) with Victor. From beginner's safety to gaining…read moreconfidence in a 1:1 to knowing I have the skills and knowledge to carry is priceless. He is a clear communicator who notices your weaknesses and helps you correct them. I appreciate his dedication to safety and becoming responsible owners.

Have been going a few times a week for a few weeks now. Yesterday Brian W spent a good deal of time…read moretalking with my friend and me about firearms options - which caliber upgrades I would prefer, etc. Very nice guy and informed and not condescending. Again, my experiences have been great. The guys watching over the range are cool too. I'm hooked!

I was it there today and was very blown away by the way I was treated and there very poor selection…read more(pretty sure Walmart has a better selection) I went in looking for a IWB holster and was told that I would end up giving myself a sex change operation!! For a gun shop ran by COPS! That they would understand what trigger discipline is!! Very unprofessional and inappropriate! There prices are very expensive on what little firearms they do have. Also if u aren't a cop they treat you like you don't have any idea what you're talking about and are very rude when you correct them on the false information they give you!! 10/10 wouldn't recommend

Starting my post by saying that I am not usually so vocal about my opinions, but I feel as if this…read moreneeds to be addressed. I will not bring my business back to COPS, Inc, nor will I recommend this business to anyone else. I was looking to buy a firearm for hunting and training purposes and it was recommended that I go to this business from someone who has had good experiences with them. I purchased from COPS on February 24th, 2020 through their online store. I received confirmation for pickup within the standard amount of time. We went to pick up and had a fine time, no issues. The firearm started experiencing problems within the first few times I used it, training once per month, I noticed the first problem in May. I decided to return the firearm to be fixed under the manufacturer's warranty and dropped it back off to COPS on August 7th, which was a Friday. With Covid in full effect, we were warned that turnaround time would likely be a few more weeks than normal. I understood and we left with a firm "We will send this out first thing Monday morning." Everything seemed to go well, we dealt directly with Mike, he received the gun from us at that time. Problems with COPS directly did not begin until a few weeks later when calling to check back about the status of repair on the gun. At this point, we were directed to the in-store gunsmith, Jeremiah. He said he had not heard from the manufacturer, but would check in with them and we would hear back when he had an update. A week later and we still had not heard anything back from him. Calling back multiple times per month, it was always "we have not heard anything from the manufacturer, let me get back to you." Until January 5th, when we called to speak with Jeremiah again and the phone was answered by Mike due to it being before store hours. Mike said he would have Jeremiah call us back, in which he did, but what he said was unbelievable. He told us that the firearm was never sent out, "it was waiting on a shipping label and has been in back since dropoff." The offer that they gave us is to have this sent out "ASAP" to be fixed or replaced, in standard time, due to this gun now being recalled for a known issue that was what we were experiencing. There was no offer to expedite, nor any other compensation for our now-5-month-old-problem that had been pushed aside without any answers and told that our gun had been sent out when we dropped it off in August. When we called to check up with Mike a few days later, Mike was very adamant that Jeremiah was a completely separate business and it was no fault of COPS directly. That Mike was doing everything in his power to fix our problem. Shifting blame onto someone who looks and acts like an employee, who answers phones and questions directly coorelating to COPS, but isn't affiliated apparently. Within that phone call, we told Mike that with how long this process had already gone on, that if we could not get our gun back within a few weeks, that we would be returning for a refund. In which, Mike said "don't threaten me and treat me like an asshole, I dont take kindly to that." Today I received an update call from Mike telling me that the manufacturer had received our gun and it would be 4-6 weeks for return. I told him that I would like to start the return process to purchase another gun and he interrupted saying "that isnt possible, we have a sign saying all sales are final," which has never been brought up before. So when my husband called back Mike proceeded to tell him that there's no possibility of expediting our order with the manufacturer and we would have to wait like everyone else. After a very heated phone call, Mike told my husband to "get his head out of his ass," and when my husband told him that after we received our gun back we would not be returning to COPS with our business, Mike replied "Good, I dont need the headache." Im appalled by the lack of customer service and the blatant disrespect and disregard for the situation we have been put in by this company. Whether Jeremiah is a direct employee of COPS or not, Mike has him working in the building and is using him as a scapegoat for any potential business problems. I will do whatever I can possible to not let anyone go through this situation. I see that COPS has a lot of good reviews, which would have been my case if I had written my review right after purchasing. Unfortunately, this company lacks in every other aspect than being a good place to purchase a gun. Dealing with any problem is where this company lacks significantly

This experience was unacceptable…read more My husband called ahead looking for a specific silver roll and was told it was available. Based on that information, we stopped what we were doing, withdrew cash from the bank, and drove over an hour to the store. When we arrived, the owner was rude, dismissive, and suddenly refused to sell the item to my husband. Whether the item had already been sold, there was a misunderstanding, or the owner simply changed his mind, the least he could have done was treat us with basic courtesy and respect. Instead, our time was completely wasted, and we were met with poor customer service. A customer's time has value. Driving over an hour, arranging funds, and making a special trip based on information provided by the store, only to be turned away rudely, is extremely disappointing. I understand mistakes happen, but professionalism and kindness cost nothing. Unfortunately, neither was shown during our visit. We will be taking our business elsewhere.

Good shop for firearms or jewerly. Good customer service and feels like a family. Workers are very…read morenice and welcoming and the process is simple. Ignore any negative comments they are false !

Marine Corps Veteran here. I bring my younger siblings who…read moreare active duty Marines here whenever they are home. We are always treated with respect & we never have anything negative to say about Article II. We will never stop going here. we go out of our way to goto Article II even though we reside closer to some of the chain ranges closer to us. 10/10. Always recommended.

Very helpful gunsmith right in the neighborhood. No long wait while firearm was shipped off for…read moreservice

I don't understand any of the negative reviews. I'm guessing they all went on the weekend when they…read moreare very busy, and just got annoyed for having to wait while other customers were being attended to... I've been going to this range since the month they opened their doors, and I happily keep going back! This is the epitome of what a "clean range" should be. It has the best HEPA filters in the ranges and it never smells of powder. The employees are all so very nice and helpful, usually with a does of comedic relief. Shooting there is like going to a friend's home to shoot. They make all their customers feel welcomed, rather than some ranges (on Rt 30?) where everyone seems to have an attitude of being better than you and that you're inconveniencing them at their place of work. NOT HERE - YOU ARE ALWAYS MADE TO FEEL WELCOMED AND APPRECIATED AS A CUSTOMER! ALWAYS! While I've been shooting for over 50 years, I recently took a private lesson from Mark Longo to break a bad habit of (like many!) anticipating the shot and shooting low-left. WHAT AN AMAZING INSTRUCTOR! Mark was able to zero in on several bad habits I had developed over the years, and taught me how to correct them as well as practicing drills to continue to fix and internalize them at home. I was always a "decent" shot, but in only one lesson I absolutely improved. I will be joining their club as Mark Longo got me excited to shoot again, because of the progress I immediately noticed. I just want to continue to get better, and I've found no other range that comes close to helping me achieve this. This range rocks! "Uncle Steve" Bloome

Friendly, well run range. I won't go anywhere else. Positive experience every time I am there.read more

Unorganized company with poor customer service. Accidentally placed an order and immediately sent…read morean email to cancel. Sent multiple other emails with no response and they shipped the item anyway. Only way to return is for me to pay return shipping of an item I accidentally ordered.

phenomenal service!!!!! ordered clubs and wasnt the right…read moreones the gentleman was so polite and professional thanks!!!!!

Gary has fixed a few guns for me reasonably priced and they have be working with no problems since…read more can fixed any firearm from what I understand

If there was a customer service rating less than one star, Riverside Sports would earn it. Poor…read moreselection, poor customer service, high prices. Trifecta of don't waste your time. You would be better of going to GAT guns, Cabelas or for that matter anywhere else even if it took hours to get there before you would want to experience Riverside Sports. Imagine a small closet with some old used firearms that were double what they should cost. Now imagine the worst possible customer service experience. Do you have that in your head? It is worse than that. Again, don't waste your time.