Horrible - I went to pick up an airsoft gun for my son…read more Jerry in the firearms department is just incompetent. I waited for 30 minutes with him wandering around avoiding anything that had to do with work before I walked out.

Don't bother buying sunglasses from this place, what a headache, just making up their own rules as…read morethey go, instead of making it an easy process ? Fuck no, tell me how another store found the receipt to this store through their system but they can't find the receipt through their own system, when I bought these glasses I also bought the protection plan, this lady didn't mention I had to call the company to "activate" my plan, so now that's gonna add another day to the whole ordeal of getting a new pair.

I was in desperate need of heavy duty uniform pants. This store was recommended as they carry a…read moregreat selection of quality uniforms. Most of their pants have a reinforced crotch and knee area, to withstand wear and tear. Four-way stretch and lots of pockets. This was my first time shopping at the 511 store but the two ladies at the register were so nice. Every interaction was helpful and attentive which made my experience flawless.

5.11 use to be a great store recently tried to make my usual purchase 42 x 34 was told corporate is…read morechoosing not to supply stores with plus sizes and needs to be ordered through website 1 this is discrimination 2 if I wanted to order and wait and possibly return because didn't try on would order Amazon And stores complain about low sales but choose to discriminate Lost a long time customer found a uniform store that Taylor's my needs 5pants 4xs a year at $80 apair -$1600 revenue for 5.11 Sad they are willing to lose loyal customers

I've been to the store a couple of times recently, and while I usually love the selection, I…read morenoticed the stock seemed pretty similar both times. It's baseball season, right? I was hoping to see some new gear maybe some different bats, gloves, or apparel. I know things can be tricky with inventory, but thought I'd mention it. Also, any chance you could look into the escalator? It seems to be out of order pretty often. Just wondering if there's a plan to get it fixed

I have been visiting this location for more than 6 years and my experience has always been…read moredelightful. Today I purchased a North Face backpack for my flight tomorrow to India. Customer Service is friendly and prices are fair.

Even when there is a problem at REI it gets worked out…read more I have been a member for at least 20 years. I appreciate the garage sale and coupons. Most of my long term gear is from there. I hope their house brand improves - now get outside and go play.

I have been to the bike shop twice in the past two months…read more Unfortunately, the shop experience and service provided were less than great. The first time, I needed to get some cables and housing for a bicycle. I was very specific about getting 4MM SHIFT housing and the correct cables and fittings to make my project complete. I was sold the wrong size housing and fittings by the shop. They unfortunately did not have the time to check what they gave me. They gave me an obsolete 5MM housing, and the wrong fittings. This was not great because I had a bike that needed to be running with the correct parts. So I had to find another solution. I had to get the correct goods from a different LOCAL shop, and I did not feel that I had a great experience for driving over to REI for what was supposed to be the right stuff. Plus I wanted my REI dividend to grow. I had to give them a second chance. Because I wanted to see if I could get the correct service, and parts for my second project. This time I needed some Disc Brake Pads and a Rotor for a bike. I was told that NO One needed to have a rotor as big as I requested... And that there was no way to match my parts. I brought in parts for a Tektro Brake which shares the same Pads as Shimano. However I was left to my own time to look for the parts myself. It was a bummer because I was getting a bike together for my Friends and I needed the correct goods. I had to wait by the counter for more than expected. I was ignored by the other shop members and when confronted by the shop tech, I was greeted with a 'What Do You Want?" Again..I had Zero Hope that I would get the required parts or even a Hello....But here we went. I bought the One part they had in stock, though I suspect that there was more opportunity to bring a polite and productive conversation to the table. None the less...I bought the One part they had and headed to another REI in Chicago to get the rest. However, the fella behind the counter was working on a customers Bike. It was a very good bike. And I overheard the customer complain about bad shifting. I am an experienced mechanic with over 35 years of wrenching to my belt, so I had to politely listen. I listened to this newish sales and mechanic person tell the customer that his bike was fine, and in adjustment. However after listening to the customer complain about his shifting "slipping"... While waiting for someone to help me with my parts needs. I was enjoying the explanation of this mechanic representative to the customer about how he had to lower his power output in order to shift. He told the customer that he had to shift 30 feet before a hill in order to not have a "shift-skip". This is NOT accurate, and I was cringing at the bubbling blather being generated from this fellas mouth. The bikes are built to absolutely undergo stress while shifting uphill. This was not the best advise, as I saw that the bike was mis-adjusted from 8 feet away. I asked very politely and cautiously to help give the customer and mechanic a detail about how to resolve the complaint. They both agreed, as the customer did not seem to believe the employee....I knew it was not the right advise. And so I gave the attention to detail that was not noticed by the employee. The B-Tension was way off....by nearly an inch or 25.4mm. I had pointed that the top pulley of the Rear Derailleur was too far from the cogs in the rear. Thus the chain did not have enough "grip" on the rear cogs to initiate the correct shift clearances and adjustments. The chain only had about 30% of engagement. I advised the customer and tech that the B-Tension was Way off, and the solution would be to adjust the rear derailurer into the correct adjustment by loosening the B-Tension fitting to the correct the adjustment to properly let the chain sit closer to the cogs. This is critical for correct shifting and engagement to make the shifting system work correctly. The customer was Delighted, as I did state that I am also an experienced mechanic. And I was noting the problem that was obvious. Then...the mechanic started giving back an attitude....He put the bike back in the stand, and started giving excuses and the wrong adivise to the customer. I had what I needed from REI and so I left. However, I told the customer to NOT leave without getting the B-Tension adjustment corrected into the factory setting. Not 25mm- But closer to 1-3 mm depending on the bike and other factors including clearance for each situation. The mechanic was not helping, and became "Whiny-Sensitive" after my attempts to add some Value and Experience to Both. I purchased what I needed from REI, but to be Honest...The Staff is Severely Under Trained. The ability to fix a BIKE is pretty easy if you follow the training and methods in order to make everything sing correctly together. However...REI has not figured out how to make this work.

Very first time inside of an L.L. Bean store. It felt good walking around being able to actually…read moretouch the items. Introduced to this brand by my husband and would usually just order from their catalog. The store has a reputation for having durable, quality items at affordable prices all made in the US. Their outdoor gear used to be guaranteed for life. The new policy guarantees items for one year with or without a receipt as long as you provided your information at checkout. The L.L. Bean motto is: "get outside and do something".

Came here with some friends from out of town. Nice, open store. Very clean. Other than a…read moresalesperson asking if we could hear the ocean while sitting in the folding chairs on display (waiting for our friends), no salesperson spoke to us or asked if we needed help.

The coats are absolutely terrific. I think I bought three…read moreof their coats so far two of their Arch pads and a couple hats and gloves and they're all very superior quality

I wanted to say the cashier named Armenia from the Rosemont location in Illinois that took care of…read moreme and my son today was amazing! She was so helpful polite and had such great customer service skills. She made our visit perfect. I highly reccomend this location!

I came to this athletic gear store as apart of an afterparty for my hiking group: Black People…read moreOutside. The venue is really nice and open. The workers were friendly and assisted me with looking for additional colors for a balaclava. At the store they had a pretty lavender and black one. I really was seeking a cream or grey one. Anyway, may still get the lavender balaclava. It would come in handy while walking the dog on those cold days. This store is locate near parking in Oakbrook mall. Once inside the store there is an array of outdoor clothing, shoes and accessories. I like how trendy the styles were and variety of colors. I was interested in some cute athletic pants that were two toned (Red/pink). I would of tried them on but I was smelly as just finished a hike. I plan to visit Chicago location since I live less than a mile from the Bucktown Outlet. This is a high end store with quality products. That being said the price point is $$$. Products appeared to be durable and clearly a lot thought was put into the design. Thanks Arc'teryx for support local athletic and community groups.

I enjoy trying out all the Arc Terex products in this location. Other than new products here, you…read morecan bring in your worn products and get items such as a zipper fixed here, since every Arcterex product you own has a lifetime warranty. Highly recommend and always free parking at this mall location.

So happy to have our products as a small business stocked at DNA Active Lifestyle Outfitters. The…read moreshop has a great vibe and a thoughtful selection for anyone who enjoys staying active and living well. The team is genuinely kind and easy to work with -- a great spot to check out if you're in the area.

This was one of the best experiences I've had! There was a lady working, I missed her name, she was…read moreso helpful! She measured my feet, looked at my arches, and watched me walk. The very first pair of shoes I tried on were heaven! I never had shoes feel so good! We tried a few more on but I was set immediately! I also was interested in another pair of shoes that they did not have in my size so she ordered two sizes so I can try them on! They were so nice and knowledgeable. I will continue to buy my running and walking shoes!