Even when there is a problem at REI it gets worked out…read more I have been a member for at least 20 years. I appreciate the garage sale and coupons. Most of my long term gear is from there. I hope their house brand improves - now get outside and go play.

I have been to the bike shop twice in the past two months…read more Unfortunately, the shop experience and service provided were less than great. The first time, I needed to get some cables and housing for a bicycle. I was very specific about getting 4MM SHIFT housing and the correct cables and fittings to make my project complete. I was sold the wrong size housing and fittings by the shop. They unfortunately did not have the time to check what they gave me. They gave me an obsolete 5MM housing, and the wrong fittings. This was not great because I had a bike that needed to be running with the correct parts. So I had to find another solution. I had to get the correct goods from a different LOCAL shop, and I did not feel that I had a great experience for driving over to REI for what was supposed to be the right stuff. Plus I wanted my REI dividend to grow. I had to give them a second chance. Because I wanted to see if I could get the correct service, and parts for my second project. This time I needed some Disc Brake Pads and a Rotor for a bike. I was told that NO One needed to have a rotor as big as I requested... And that there was no way to match my parts. I brought in parts for a Tektro Brake which shares the same Pads as Shimano. However I was left to my own time to look for the parts myself. It was a bummer because I was getting a bike together for my Friends and I needed the correct goods. I had to wait by the counter for more than expected. I was ignored by the other shop members and when confronted by the shop tech, I was greeted with a 'What Do You Want?" Again..I had Zero Hope that I would get the required parts or even a Hello....But here we went. I bought the One part they had in stock, though I suspect that there was more opportunity to bring a polite and productive conversation to the table. None the less...I bought the One part they had and headed to another REI in Chicago to get the rest. However, the fella behind the counter was working on a customers Bike. It was a very good bike. And I overheard the customer complain about bad shifting. I am an experienced mechanic with over 35 years of wrenching to my belt, so I had to politely listen. I listened to this newish sales and mechanic person tell the customer that his bike was fine, and in adjustment. However after listening to the customer complain about his shifting "slipping"... While waiting for someone to help me with my parts needs. I was enjoying the explanation of this mechanic representative to the customer about how he had to lower his power output in order to shift. He told the customer that he had to shift 30 feet before a hill in order to not have a "shift-skip". This is NOT accurate, and I was cringing at the bubbling blather being generated from this fellas mouth. The bikes are built to absolutely undergo stress while shifting uphill. This was not the best advise, as I saw that the bike was mis-adjusted from 8 feet away. I asked very politely and cautiously to help give the customer and mechanic a detail about how to resolve the complaint. They both agreed, as the customer did not seem to believe the employee....I knew it was not the right advise. And so I gave the attention to detail that was not noticed by the employee. The B-Tension was way off....by nearly an inch or 25.4mm. I had pointed that the top pulley of the Rear Derailleur was too far from the cogs in the rear. Thus the chain did not have enough "grip" on the rear cogs to initiate the correct shift clearances and adjustments. The chain only had about 30% of engagement. I advised the customer and tech that the B-Tension was Way off, and the solution would be to adjust the rear derailurer into the correct adjustment by loosening the B-Tension fitting to the correct the adjustment to properly let the chain sit closer to the cogs. This is critical for correct shifting and engagement to make the shifting system work correctly. The customer was Delighted, as I did state that I am also an experienced mechanic. And I was noting the problem that was obvious. Then...the mechanic started giving back an attitude....He put the bike back in the stand, and started giving excuses and the wrong adivise to the customer. I had what I needed from REI and so I left. However, I told the customer to NOT leave without getting the B-Tension adjustment corrected into the factory setting. Not 25mm- But closer to 1-3 mm depending on the bike and other factors including clearance for each situation. The mechanic was not helping, and became "Whiny-Sensitive" after my attempts to add some Value and Experience to Both. I purchased what I needed from REI, but to be Honest...The Staff is Severely Under Trained. The ability to fix a BIKE is pretty easy if you follow the training and methods in order to make everything sing correctly together. However...REI has not figured out how to make this work.

I came to this athletic gear store as apart of an afterparty for my hiking group: Black People…read moreOutside. The venue is really nice and open. The workers were friendly and assisted me with looking for additional colors for a balaclava. At the store they had a pretty lavender and black one. I really was seeking a cream or grey one. Anyway, may still get the lavender balaclava. It would come in handy while walking the dog on those cold days. This store is locate near parking in Oakbrook mall. Once inside the store there is an array of outdoor clothing, shoes and accessories. I like how trendy the styles were and variety of colors. I was interested in some cute athletic pants that were two toned (Red/pink). I would of tried them on but I was smelly as just finished a hike. I plan to visit Chicago location since I live less than a mile from the Bucktown Outlet. This is a high end store with quality products. That being said the price point is $$$. Products appeared to be durable and clearly a lot thought was put into the design. Thanks Arc'teryx for support local athletic and community groups.

I enjoy trying out all the Arc Terex products in this location. Other than new products here, you…read morecan bring in your worn products and get items such as a zipper fixed here, since every Arcterex product you own has a lifetime warranty. Highly recommend and always free parking at this mall location.

I have been visiting this location for more than 6 years and my experience has always been…read moredelightful. Today I purchased a North Face backpack for my flight tomorrow to India. Customer Service is friendly and prices are fair.

I've been to the store a couple of times recently, and while I usually love the selection, I…read morenoticed the stock seemed pretty similar both times. It's baseball season, right? I was hoping to see some new gear maybe some different bats, gloves, or apparel. I know things can be tricky with inventory, but thought I'd mention it. Also, any chance you could look into the escalator? It seems to be out of order pretty often. Just wondering if there's a plan to get it fixed

I was in desperate need of heavy duty uniform pants. This store was recommended as they carry a…read moregreat selection of quality uniforms. Most of their pants have a reinforced crotch and knee area, to withstand wear and tear. Four-way stretch and lots of pockets. This was my first time shopping at the 511 store but the two ladies at the register were so nice. Every interaction was helpful and attentive which made my experience flawless.

5.11 use to be a great store recently tried to make my usual purchase 42 x 34 was told corporate is…read morechoosing not to supply stores with plus sizes and needs to be ordered through website 1 this is discrimination 2 if I wanted to order and wait and possibly return because didn't try on would order Amazon And stores complain about low sales but choose to discriminate Lost a long time customer found a uniform store that Taylor's my needs 5pants 4xs a year at $80 apair -$1600 revenue for 5.11 Sad they are willing to lose loyal customers

Place has moved to Villa park. Between Mike's meat market and Kuppie Bakery and an Ace hardware…read more Walked in with my son to check it out. Felt like i was at a garage sale. Very tight rows, not organized, used fishing poles and worried my son would knock over something. The owner was flat out rude multiple times and seemed overly stressed out....knows nothing about customer service. Would have better luck at Dicks sporting goods. Top it off with a rescue German Shepherd in the store not doggie trained yet and the owner wiping up his mess. Leave the kids in the car!!! One pro was bait for a local pond, but I will pass to skip the store drama.

Excellent advice, great variety of running shoes and can handle all the quirks an athlete has…read more Depending on how you move shoes can be helpful or not. They have treadmill and excellent staff. My champion runner stepsons have shopped here for years and they were great with me a 61- year old wish-i-were-able-to-run-more runner too. They can help you get racing spikes or marshmallow-soft training shoes or choose the nicest color (that matters to some people) in a style that suits your feet. Used to live in the city Lincoln Park and got great service at Fleet Feet. Happy to find someplace even better in Western Suburbs!!!

I had a wonderful experience here! Nick is extremely knowledgeable, helpful, and takes pride in…read morehelping people find the perfect fit! He immediately found the perfect shoe for the support I needed to finally feel relief. I highly recommend you stop by and get his professional opinion!

They have alot of cool stuff including Jerseys, Shoes, regular clothes, winter hats, and even…read moreonesies for babies

Offshore contacted Eddyline and changed their order with them so I could have two matching colored…read morekayaks, a Caribbean 12 FS and a Caribbean 14 FS, and delivered them to my home in Noblesville Indiana. My local Eddyline retailer was unable/unwilling to do the same. Great communication and pleasant demeanor. Highly recommend Offshore in Lake Bluff.

We spoke with Sam from Offshore, regarding repairs to our Zodiac boat…read more After much discussion with Sam his integrity became apparent in that his honest opinion was that spending additional money to repair this boat would not be worth while. He is to be commended for his honesty in appraising the return value for the expenditure for the need repairs. He took the time to honestly evaluate our Zodiac boat rather than turn just a "quick profit". We honestly would not have know the difference. He runs his business in a forthright manner to be commended in this day and age the "Quick Profit". Thank You M. Jens

I had a phenomenal experience at Aritzia last night!…read more I had come in shortly before closing and I understand how annoying it can be to have one of those last minute people come in but I was treated with nothing but the utmost respect and kindness. As expected, ( you can never go into an Aritzia not falling in love with everything you see lol ) looking around I found so many pieces I just fell in love with. I had grabbed several things and immediately a worker there came to take them for me, grab my name, and set them aside for a fitting room! It was so thoughtful and it just elevated the experience of shopping without having to carry a bunch of clothes around. Once I was done browsing I headed to the fitting room area where my things I had picked up were set aside for me. I then had a pants apart of a set I was in love with but was a size too big not work out too well for me. :(( Yet the kindest girl there looked immediately if they had a 00 to pair with my top on hand which they did and they ended up working perfectly! This is one of the few stores that has sizes in tops and pants that fit my waist measurements perfectly!! :)) Once I was done trying on everything the same girl who had set aside my things took everything that didn't work out for me and didn't let me carry a thing! They truly value their customers and go above and beyond for customer service, satisfaction, and experience. The atmosphere is very clean and orderly. Everything was racked neatly and in place. There wasn't a sign of anything un-orderly or messy. Oh my gosh and the fitting rooms( in pictures provided) are just to die for. I ended up leaving with the most beautiful set, yet it wasn't just the clothes that had me leaving happy it was also how respectful and kind I was treated. How helpful all the staff were there and how welcomed I felt. All I can say is if the manager of this location is reading this review, all the girls working the night of 5/24/25 go above and beyond for their customers and in keeping their store looking put together and beautiful and deserve a huge thanks for up keeping a respectful, friendly, and welcoming face for this Aritzia location. I will most definitely be returning and bringing friends and family.

Last night, I ordered a pair of pants online and the only location available near my house was the…read moreOakbrook location, it said there was 1 left in stock. I arrived around 1pm to pick up my order, waited for 10 min for someone to get my order from the basement, and was then told they don't even have the pants anymore. All the associate said was " Sometimes our stock online isn't accurate to what's in store." She then confirmed I will be refunded and walked off. She never once offered to try and help me order a new pair online or give me some sort of a discount given the pants were $150. This was my first time shopping at this store and let's just say I will never be back!