The store was beautifully decorated for the holidays! My daughter was interested in finding a new signature cologne/perfume . Nella assisted her in a professional, patient manner. She was specifically looking for a Jo Malone perfume. Nella explained to us about a fragrance wardrobe and scent layering. Jo Malone's philosophy is to have scents designed to blend well with each other, so they can be layered . The entire experience was personal and helpful. Nella even provided my daughter with her cell phone for future questions or help. Wonderful experience. read more

Nordstrom Oakbrook Center - Department Stores Near Me - Oak Brook, Illinois

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First time coming here, me and my wife were shopping here to look at a few things. This place has three full floors to check out. For men is just the first floor primarily. They have restrooms on each of the floors as well that are clean and very well maintained. This place has a great selection of clothes and accessories. The second and third floor have direct access to the rest of the mall. Price point is pretty steep even after the discount prices that they might offer. Overall, I thought it was a solid store to check out. read more

Horrible experience in the dress department. Department was a mess. Dresses were not zipped, buttoned, and hung haphazardly. Dresses weren't in order according to size. Sales people were totally unhelpful even after I called to make an appointment and explained some special needs re fit. So disappointing. Certainly not anywhere I'd ever return to expecting good service. read more

Have always enjoyed shopping here. My experience is always priceless. Pretty crowded today, I'm sure it's because of the holiday weekend. I had to take a number in the lady's shoe section. When my number was called on the mic, I was instructed to raise my hand and someone would be over to assist me. Found a really cool pair of leather mules; black leather with silver studs. Nice, cute and comfy. After five other numbers were called, it was my turn. The young lady assisting me grabbed my size, but the mule was a black suede. She suggested that I try it on just to be sure the size was right. It was. She went to get the right style. Upon returning she asked if I wanted to try it on and I declined. Saw on the box that it was a 7.5 so I was good. My husband was able to get the Hokas he wanted without any wait. On to the next store. I never put anything away till the next day. I took my shoes out of the box and noticed how big they appeared. Tried them on and noticed they were the wrong size. There was a size 8.5 in a 7.5 box. Oh boy. Put the receipt inside the box, put the box in the bag and put it by the door downstairs. My husband and I returned to Nordstrom. No wait this time. Without any issues, I received my right size shoe. On to the next store. read more

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Clean! Classy! Beautiful women's section! Staff very attentive! Love the children's section! Good sales!

My wife and I have been looking for strollers and car seats, and were recommended by friends and family to check out some of the products at Nordstrom. There is a ton of baby stuff out there, so we have been overwhelmed with all the things we have seen thus far. The staff at Nordstrom were very helpful in answering our questions and allowing us to try all the different models. The Uppababy Vista was our favorite, and they gave us a tutorial of how to operate the different controls and buttons. We're very excited for our little guy coming in the next few months, hope he likes the stroller as much as we do! Best, Charlie read more

In your Cosmetics department; you have a real gem by the name of Angelica. Angelica is very knowledgeable and very caring for the customer. She has the patience of a Saint. Angelica really helped my 94 year old Mother with her cosmetic needs. read more

Visited today not expecting the best and was pleasantly surprised at the level of knowledgeable service provided. THE Lingerie departments staff is knowledgeable of product and helpful at finding a correct fit/ comfort& style for the customer. The Sales consultant provided good information on a correct fitting. Great assistance today for a person that does not play dress-up in order to buy! Im definetly not a dance & prance or a show. Thank you for the assistance! Purchased today & I am happy! P.S. while in active wear I did feel eyed multiple times w/o being asked if assistance was needed. Never approached once by sales. I presume store security appearing / swooping Multiple times... (job) Not a real shopper or department staff...or Anyone else. Made me not want to try clothes to buy. Cringe worthy. Is there a dress-up code to shop at Nordstrom? ? Don't try to I.D. my $ by my dress/look. I just want to shop No sweat here. read more

Whenever I order online in this store it says pick up today and yet they don't do that, instead you can pick up the you order the following days. This is misleading they should just say pick up in days to come so people are not expecting. read more

The shoe department has sadly declined!! Was there again today, trying to get someone to help me. No one knows what they are doing, nor do they care to look for shoes that you want!! They tell you to look them up online, and order yourself. Absolutely NO CUSTOMER SERVICE!! So sad!!! read more

Go see Daniel if you need help finding the right outfits. Good variety of clothes and alway fun shopping there.

I wanted to give kudos to the lovely lady working in the baby department on March 1 at around 3 pm. My wife and I were researching baby car seats and strollers, and she was accommodating. We were playing with the Nuna strollers to help us decide which one we wanted. Also, we were looking at the Nuna car seats. She kept coming over and talking with us and sharing knowledge of this brand. It helped us decide exactly which model car seat and strollers we will buy in the near future. I am glad Nordstrom had a lot of strollers and car seats on display. We have been having issues finding Nuna-branded baby gear or, if we found a store, they would only carry one of them. read more

High service commission driven boutique which is great for helping my mom find good fits on her birthday. We appreciate this sort of assistance with intimates and other garments. read more

This rating is for the Tom Ford counter in Nordstrom's. We decided on one of the fragrances and when we went to pay, the cost was almost $500! We asked the salesperson if there was the smaller size available as we weren't interested in the large one. Mind you, they never asked what size just automatically charged us for the much more expensive one. They said there was only the large size due to being busy season. We said that we didn't wish to proceed with the purchase then and guess what? Miraculously a smaller bottle appeared from the same drawer there were supposedly none for sale. This is a terrible business practice and I will never return here again to shop for fragrances. Also no samples were offered. Dishonest! read more

Nordstrom has gone down hill. They used to stand behind the products they sold you. Purchased a purse from them and used it twice and it broke, did not offer to fix it. read more

After entering the fragrance department, the male that was there to help others, had his shirt unbuttoned halfway down and was extremely unprofessional. Was there to hit on people not sell. Most of the females that were there were only there to sell, regardless of what you were asking for. One of them literally insulted what I already previously liked, which was the boxer at 5:40 perfume. One of the vendors that was there was extremely nice and helpful And did anything and everything in her power to keep me as a customer. The other employees did not care as long as it was something that was good for them. read more

It's Nordstrom's, when it matters go to Nordstrom's. Bought a gift for a family member on the West Coast, and it cancelled. Tara and Angelica got right on it found what I was looking for (the last one in inventory and expedited it). Handled the transaction perfectly and could not be more pleased. Now, if they could put men's suits and the pub back on the second floor... read more

Their online ordering for in-store pickup is awful. Any time I order something for pickup that day, it's rarely ready that same day. It has become so unreliable that I just use Von Maur's online ordering for in-store pickup and it's so much faster and reliable. read more

Nordstrom is the best department store out there with service second to none! Love their employees and the selection and quality is there!

Admittedly, I do most my shopping online but because I bombed on ordering the right shade of foundation I had to go into the store. I had THE MOST pleasant experience in the Cosmetic Department with GiGi at the Armani Counter. She was so patient, kind, extremely knowledgeable, warm & personable. Outstanding customer Service ( not common these days). Gigi introduced me to several new products and she will be my go to woman when I need cosmetics/ skincare. Seek her out if ur there u will not be disappointed! Way to go Nordy's on hiring her! I sure hope u appreciate her as much as I do! read more

Such a cool store! I had a great experience with this Nordstrom. We came to this Nordstrom- virtually. I signed up for a virtual consultation with a fashion merchandiser, and got some clothes! So here's what happened- you can reserve a thirty minute consultation over Zoom with a real life person. They send you a questionnaire to get a handle for what your tastes are like, what kinds of outfits you're looking for, what styles and brands you're into. Then, we met up online with Christina, who did a great job of asking the right questions, making the proper points. She knew the brands we had put in the questionnaire, and was familiar with the styles and colors. Then, she drew up a series of 'style boards' which was a set of pictures and links to various designers and outfits. She had her comments at the top of each 'board.' It was like she sort of made her own Pinterest board for us, with recommendations that she knew came in the right sizes. Afterwords, our rep followed up with us to make sure we were happy. We're awaiting the package of the clothes now to see how it all worked out, but I can already tell that this is a great experience. It's a great way to shop in a pandemic, while still having that personalized touch. read more

Don't shop here for shoes on a weekend: department was insane and we got matched with a guy who kept calling us "my dear" and also didn't seem interested in listening to what we were looking for. My friend (who wears a large size but is a shoe fanatic) was particularly irritated because Nordstrom is her store for shoe shopping and this guy basically just blew her off. I was annoyed too because it was like he only listened to one aspect of what I wanted (the color) and nothing else. If you don't have it you don't have it, but don't bring nonsense because you didn't pay attention. We addressed this to the manager, who made some excuses but did match us with a different sales person; unfortunately she still didn't find anything for either of us. read more

Wonderfull store and very helpful staff , i had a great experience shopping there ..

I've been to this Nordstrom's a couple of times now and it's always great!! I've done the personal shoppers and they've always left me feeling good and confident about the clothes we pick out. Most recently we went to find something for family pictures. I was feeling discouraged and Madelyn in the women's department helped me out! She picked out the best options, was a good listener and receptive to my requests, and was quick on her feet. I left feeling like I picked out stuff I loved but also things that pushed me out of my comfort zone while still feeling comfortable. Always a great experience! read more

It is a Nordstrom so it can not be bad. But if Nordstrom have most amazing lady Myriam ( Jo Malone stand) and lady Gigi ( Giorgio Armani beauty) than it is THE Nordstrom. This two ladies made my last two tour de Nordstrom very very pleasant. They know how to give you best advice if you need one. I needed their help bc beauty department can be overwhelming. So many products, too many choices. Lady Gigi knew what I need, I don't know how but she suggested, I listened and I am more than happy with my GA purchase. I love when sales lady listen for what I need and with best interest she makes choices for me. I hate when I feel that they just wanna sell me random things just for their profit and they are soooo pushing that I just don't feel good. It is not case with those two ladies. They will recommend, explain and leave decisions up to you. Very simple and very efficient. I love it. Jo Malone is always great choice. Great for layering. Clean scented and very easy to wear. Lady Myriam is lady with warm eyes and great energy. Being her customer is honor for me. read more

Nordstrom Oakbrook Center - Jo Malone - Department Stores Near Me - Oak Brook, Illinois

Out of all the Nordstrom locations, this is by far my favorite. Their selection is one of the best I've seen. From the shoe section, to the kids section- I'm sold!! I drive the extra distance for their offerings and great brand knowledge. They have a great restaurant to grab a quick bit which is very kid friendly. read more

Great shoe shines! $3.50 for boots. That's inexpensive for a shoe/boot shine and worth it. The shoe shiner knows what he is doing and executes several laborious steps to give you a great shine. I told him he needs to double his price for shoe shining! read more

I like coming to this Nordstrom because the service is good and has good quality products. They offer sanitizer at the entrance, With their card you get more benefits. Will keep coming back. read more

Nordstrom Oakbrook Center - Department Stores Near Me - Oak Brook, Illinois

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Who is running the Oak Brook Mall location? Are they trying to be a shipping and receiving cross dock or a K-Mart? The main entrance feels like you're walking into a flea market. Crammed areas, no flow or selection to merchandise, poor product display. read more

The boys who work on the first floor of the men's department have the worst attitude. They look at you like your an inconvenience. You leave feeling very judged and uncomfortable after the transaction is done. One guy in particular has long brown hair has the worst attitude, all his missing is an eyeroll with every sentence. read more

I love Nordstrom but I've been sending more and more things back in the mail and not shopping in the store because although their new renovations look beautiful, the service desk is pathetic. You took away a huge counter for returns on the first floor and made a 2 person desk on the second floor?!? Why?! I'm currently standing in a line of 8 people and it's taking forever, per usual. For a place that prides itself on customer service - this is not top notch. Macy's has the same set up with 4-5 people, not 2! Come on, you're better than this! Also...attaching photos of the bathroom today. It's more like being at Wal Mart. Seriously my target has nicer and cleaner restrooms. There was grime and so much dust! Is anyone cleaning them?! And then the paper towel dispenser that you have to spin the knob to get one is soooo gross. Think of how many people that touch that knob! read more

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Worst store ever, lacks customer service, careful with returns they don't make any effort even with receipt. Management lacks professional experience read more

Went here specifically looking for True Co bras (an online brand I learned nordstrom carried). I understand employees looking to make commission but shopping for bras/lingerie is a very personal topic and i did not appreciate whoever was helping me being very assertive and not leaving me alone from the time I found what i was looking for to checkout. Please in the future just be of assistance if we ask. Im sure i can speak for more women than just myself read more

One star because of Nordstrom using the delivery service "UDS". Unfortunately, I am about to stop ordering from Nordstrom.com since this is now the third issue I am having with this TERRIBLE excuse of a "delivery company". A simple google search will show you the exasperating number of 1 star reviews for this delivery service. Filed an official complaint with Nordstrom today and will no longer order anything from them unless item(s) has the option to be picked up at their store in a day or two. Won't risk future orders being delivered by UDS. The store itself is great...but customer service goes hand in hand with online customers receiving orders in a timely manner without their packages being thrown at their doorstep...along with, you know, actually RECEIVING their purchases. read more

I am LOYAL Nordstrom customer. I've been living in Seattle for the past seven years and have benefited from awesome customer service in the store's hometown and headquarters. I just recently moved back east. I visited the store in Oakbrook and was less than impressed. My critique is specific to the Jo Malone counter. I waited a while for service because the counter was very busy when I arrived. That's not what disappointed me. What did disappoint me was the feeling of being a nuisance to the staff. Like I said, I am a loyal customer and have spent a lot of money over the years in Nordstrom (current level 3 customer). The sales associated seemed more interested in other people in the store, seemed irritated when I was asking about different fragrance matches, and tried to convince me to buy large sizes of different products even though I share numerous times that I travel weekly and prefer smaller sizes that meet travel restrictions. She also seemed to want to be done with me.. maybe that's why she suggested not to wrap my fragrance in a box. Disappointing Nordstrom!! Maybe I've gotten spoiled by the consistently amazing experience I had in Seattle. read more

The ladies at the bridal shop are total gems, a pleasure to work with, I'm looking at you Maryanne! My childhood best friend is getting married and had us (the bridesmaids) meet up with her at Nordstrom for a bridesmaid dress fitting. She coordinated everything with Maryanne and booked an appointment. When we showed up Maryanne was bubbly and ready to assist! She pulled out several dresses that the bride to be liked for us to try. She helped us try several dresses until we all found one style that the bridal party liked and agreed on. Fast forward a couple weeks Maryanne emailed us all to make sure we booked an appointment to get fitted for our dresses. I scheduled mine, got fitted and purchased my dress with more than enough time for it to arrive prior to the wedding. The whole experience was easy, positive and fun! Definitely give Nordstrom's a look if you are a bride to be! read more

This is where I go to negate any money I make... or as I like to call it, money laundering. My parents always ask me if I make good money, to which I reply "of course". The next question is usually something along the lines of "where does it all go?". Well, just like the mob to the FBI, I ain't sayin' nuffin... but if you did any amount of research on my accounts and whereabouts, you'd likely get routed back to this place. Nordstrom is my ground zero for wallet cleaning. I recently came to terms with the fact that I am now too old to be shopping in the BP section. My realization of this was a very cold, sad day but it was followed by a brighter look into a more age appropriately dressed future. Enter 3rd floor accessories and handbags, designer collections, and shoes. To date, I've spent countless dollars and what seems like an infinite amount of hours in this Nordstrom. I've found that it can be pretty difficult if your not a wasp-y mother of 3 to get the attention of a sales associate unless you're in shoes. In which case, I can recommend a shoe angel, named Eric Hansen. Eric is an older gentlemen who is quick on his feet and eager to help... more so than the other employees at this location. Eric has assisted me with a number of finds including my gifts for mother's day and few treats for myself. Eric has my shoe size memorized and is so on top of his game that he could be my very own shoe stylist. I would totally trust my BF to come here, ask for Eric, and leave with a fabulous gift to surprise me with. In the Nordies shoe department I trust and I WILL be back. read more

Nordstrom Oakbrook Center - Department Stores Near Me - Oak Brook, Illinois

Nice location,friendly staff and large variety of stores. Parking was plentiful but outlay of parking for out of towners can look confusing and could be better. I liked it here and would have spent much more time had it not been so humid that day and so crowded. read more

#Nordstrom the over price retailer is now using its "reputable" to screw people on Medicare. I care for an elderly family member and the sales lady assured us that they take Medicare. #nordstrom is incapable of doing so and lies to the customer saying the reason the claim won't go thru is, insert lie, they will not call Medicare. If you have elderly family that need prosthetics do not shop the women department at #nordstrom read more

5 stars. Only the second business to earn such honors from this Yelper... Well, the story goes.... My older sis woke up one morning about 2 months ago and decided that she was gonna "jump the broom." She calls me up with this information and shares her vision for the theme - "Christmas at the Oscars". My response, "Okay?" She then tells me that, "as the Matron of Honor I am to wear a sexy, black evening gown with a thigh-high, side split." Again, my response, "Okay??" My days are SUPER LONG, I have a horrible commute, and I haven't had time to shop. The wedding is on Dec. 23rd! So, on a whim, I walked in Nordstrom last night and shared my story with Jackie, my new personal shopper. After a hearty chuckle and some witty alliteration, she started grabbing dresses. God has blessed me in lots of ways - two of my blessings sit on my chest and make shopping a chore. Well, Jackie took this as a challenge and in 30 minutes she had found the perfect dress, the necessary shapewear, and shoes. All at a price point that didn't make my heart stop! Only thing missing was hair and makeup and I woulda been ready to go! I could even hear her giving updates to my hubby who was patiently waiting - how sweet! I would have to say that she was the BEST personal shopper that I have had the pleasure of working with in a very long time. Check her out - tell her I said, "Hi!" read more