Horrible customer service, very rude and unprofessional! Definitely will not be back to this location!

Quality clothing; comfy and stylish. Something for everyone. Even a great selection of accessories from hair ties and clips to hats and crossbody bags. I found a couple of pairs of pants and a really nice hat that was on clearance. Who doesn't love a good sale? What was most special about this visit is that for a petite person like myself, I receive free alterations with purchase. Had to return back to the dressing room where one of the young ladies would pin my pants to my desired length. They send them out and I pick them up in a couple of days. I have never been more excited! When I am unable to find petite pants, I spend a lot of money on alterations. Thank you Lululemon! read more

lululemon athletica - Entrance - Women's Clothing Near Me - Oak Brook, Illinois

Always liked this store. It can get crowded by rowdy teens, but you need to come when they're at school, haha. I bought a shirt for $118. I came back 2 days later to return it and waited for the store to open at 10am. An employee placed a temporarily closed sign on the front window that was super vague. I am disappointed in the lack of communication. There were a lot of customers caught off guard, too. The closest other store to me is downtown Naperville. read more

lululemon athletica - Women's Clothing Near Me - Oak Brook, Illinois

If you want to get trampled on by entitled people, then go ahead and walk in here. This store definitely needs to do something with the volume of people allowed. I was pushed around by other customers that I couldn't even get near a rack to browse. Women with double wide strollers are oblivious they are taking up so much space. High prices. Sizing runs small. I ended up walking out because I just felt that uncomfortable in there. read more

Store felt a bit empty compared to others I've been to. Prices....well are high for what you get.

My mom Visited this store 4:50ish pm AUG 4, 2025 and was rudely greeted by a woman with dirty blonde brown hair that had a white shirt and ponytail that was working register 1 (believe only one open at the time). My mother was trying to just buy me a gift for my recent promotion and instead was greeted with complete negativity and honestly, a malicious attitude. How selfish and unpleasant of a person do u have to be to be having that type of attitude when you are facing customers each day. I understand people have bad day's as I worked the service industry before, almost or much more ruthless than retail, but the attitude the woman had was uncalled for. Maybe this isn't the right job or addition training needs to be given as this was abhorrent. The lady acted as I did not have an account here which after this incident is 100% fine as Costco is selling the same things. I hope everyone involved has the day they deserve, you make your own day and I hope it is positive moving forward. Fyi, value is not really worth it when you can get the same quality at Costco. read more

The staff here are so helpful and efficient! I dropped in to make a return. Though there was a bit of a line, it moved very quickly.

I walked in here and needed to do an exchange. Staff was rude, not welcoming nor helpful! I was not impressed by this store at all. I've been to other locations who have been incredibly kind and helpful. Their employees need to learn how to provide better customer service. Store itself had a nice selection but was quite a mess. read more

Customer service was amazing. I was treated very respectfully and kindly by Candy. She immediately exchange my old Lululemon sling bag for a new one. Helped me with everything Thanks read more

Great Service, nice staff, amazing clothing, just over all an amazing brand and location

It seems obvious but store managers should have a proper understanding of their return/exchange policies, be knowledgeable enough to navigate the ERP system efficiently, but above all should possess basic customer service skills. That does not seem to be the standard at this location. Making up a "policy" on the fly is also a bad look when the customer is able to verify whether or not it's true. This store could use a few workshops in customer service etiquette across the board. read more

There are few places where I feel that I'm welcomed and this place is legit amazing. Joey was very helpful and accommodating even though they were so busy this Sunday afternoon There was another strawberry blonde hair girl who helped my daughter Sofia pick the right leggings. Wonderful customer service It's pricey here however I love the fact they don't discriminate anyone. We are avid fans of this store read more

lululemon athletica - Women's Clothing Near Me - Oak Brook, Illinois

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Clothes are way over priced. Made us wait outside in 22 degree windy conditions to control the number of people in and out of the store. Apparently they were having their own little vax mandate. Because of that I will never buy clothes from them again. read more

Rating only for customer service, not the clothes. I was searching through clothing piles for a size, right next to an employee who was folding clothes. In my opinion, high-quality customer service is people-first. I asked the employee if she could help me find a certain size. Instead of offering to help me, I had to initiate contact with her. Instead of stopping folding for a moment to help me, she saw and let me continue searching through various piles. It's so obvious to me that people matter more than folding clothes, but she barely helped me. read more

Not often do I comment on customer service. But holy sheeeeesh. Sarah was absolutely amazing. Idk if she was a manager but she helped my every need read more

Nice selection to clothes, a little small and narrow for how busy this place gets but overall nice place

Everyone here was so kind and helpful! I was worried that the long checkout line would take forever, but it moved pretty fast!

Wow.. i am so disappointed with my visit. I just walked out of the store 2 min ago upset with this location. I live in hour away, in the past i only purchased online, and the seam on my right leg was wearing off, i went up to the front desk as i entered and there were 5 ladies standing up there. I show them the tare and i ask a question about a rumor I've been hearing going around and one lady turns around looking pissed off saying "UM NO i don't know where you've been hearing this rumor, but it is false, we would never do that" and all the ladies look over at me as if there pissed off. The lady who initially took me started giving me attitude, couldn't even look at me. She then tells me to go to the fitting rooms and i already upset with how I've been treated wanted to leave. Luckily the girls over there wear very polite, i just ask to see the manager and the lady who basically screamed at me walked over as well to see what question i had for the manager and at this point i wasn't looking for an argument. I just wanted my leggings fixed and to get out of there as soon as possible. Such a high end store like this, you don't want to get bad customer reviews like this. Sadly. This is the only store near me and i hope i will never have to return for a repair. The service in there is disgusting! Very upset. read more

lululemon athletica - And this is what this store calls fixing the hemming on your leggings. - Women's Clothing Near Me - Oak Brook, Illinois

So i stopped in to pick up a hold at lululemon. The wait time was a breeze. Taylor and Katie introduced me to Lululemon running tights AND let me tell you I fell in love! I honestly never really shopped much at Lululemon bc I was always under the assumption the clothing gear was more for "lean, and slim" figures. I however am far from lean and slim. Anyways I was given a pair of fast and free 7/8 to try on and I absolutely was in love with the fit and loved how they hugged my curves. I will definitely start shopping here for my running tights! Taylor and Katie you both are awesome! Thank you! Elisa read more

lululemon athletica - Women's Clothing Near Me - Oak Brook, Illinois

A lot of nice things to consider at this store, plenty of yoga wear for women and men. More women items but it's ok. I bought some shirts for hot yoga and a towel to go with my mat since I keep slipping on the mat that I got from Lululemon. Not sure why I need a towel on top of the mat but I'll give it a try. Since it was Sunday there were plenty of people in the store but the checkout was fast. Didn't get any assistance or offered any but I got what I wanted on this visit. Will keep coming back. read more

I wish I could give them no stars. I purchased the Mirror workout system from this store. I paid 1400.00 that included installation. Well my mirror was delivered they dropped it off and left. No installation no anything. Which I was told they come set it up and have it up and running before they leave. None this happened. Long story short do not purchase The Mirror from this store. The woman whose name is Amy sold me the mirror and now after 3 weeks of being pushed off to everyone under the sun I still have a 1400.00 Mirror that does nothing it's just sitting there. She is avoiding me like the plague. I tried calling her yesterday and the girl I spoke to first said she wasn't there and then she said oh she's on a break but you can email her. DO NOT DEAL WITH AMY OR LULULEMON AT OAK BROOK MALL. read more

The gentleman outside of the door told us we had to wait an extra 30 mins outside of the store even if their capacity was not filled. We just wanted to look at one thing. I don't live in the area and don't have any stores near me. I appreciate the help, it did me no good. Wouldn't even grab the item for us & take our payment outside of the door. read more

This review is long fair warning I have shopped at this location multiple times and have never had a problem. This particular time i had the WORST experience i've ever had at any store. I went today to return a few items, the items did not have any tags but i have returned items without tags here before. I went up to the register and said "i would like to return a few items if possible" the lady proceeded to take my items out of the bag and inspect them. she proceeded to say without tags she cannot do the return. I then explained to her i have done returns without tags and my fiancé then said the last time we were in here a worker told us we could do this. she then said " No one at this store would ever tell you that, you guys are liars." I was very taken back at this statement. She then said without any tags the return couldn't be made and she started to try and see if she could find the items in the system. She evidently could only find items we weren't trying to return in the system. Some of the items were purchased at the same time as the ones we were trying to return. My fiancé then stated this and also said they were bought with a veterans discount so they should be in there, and that we've done a return without tags before. She again said "No one at this store would ever say that to you or accept this. You guys are lying." she then saw one of the shirts had a small hole in it and said "are you kidding me?!" we then left and looked for our receipt in our email, after her saying there was nothing she could do. we went back and finally got our return. during the transaction she asked if we wanted our bag back and after us saying yes she slammed the bag on the counter. I completely understand if a return can't be made for understandable reasons, but to be told i was a liar multiple times in front of a store full of people was embarrassing and degrading. If you go to this location and see a middle aged women with shoulder length blonde hair avoid her at all cost because she will ruin you're entire day. read more

I have been to this store twice, and every time I go I am disappointed with service. For one I am a Latina, I don't know if that has anything to do with it but I am the only person that doesn't get greeted when walking in the door. This happened last time i went and it happened again today. I thought maybe I was over reacting until Someone walked in right behind me today and was greeted. Also, I have to look for workers when I need assistant while other people get asked if they need help with anything. I will not be shopping here anymore. read more

The quality of their products speak for themselves and justify the non existent return policy on their sale items. I have been visiting this location substantially more than usual and have been successful finding my size. Obviously holiday shopping here is challenging in this small space but their cashiers try to keep the lines moving. I haven't had any performance issues relating to products yet, but when/if I do, I ll update this review with my experience. *Update As I've gotten to know the staff over the last 5 months I increased my rating to 5 stars. Super friendly and helpful, never pushy. They don't need to push either, the product speaks for itself! read more

Clean, organized and quick to help guests here. Lindsey was a great help when looking to try on some leggings! Friendly and professional. Will be back to shop more for my new obsession. read more

This was my first ever time stepping foot into a Lululemon and I'd say I liked it about as much as every other person who never ever works out and doesn't have $100+ to shell out on a yoga pants. I went in because I saw this puffy pullover jacket thing on Pinterest that's supposedly from Lululemon and that I think I might like to own (although it does not exist in their online store, nor this store and the only place I've ever found it is in broken blog links on Pinterest). The shop girls greeted me nicely enough -- though it was more like, 'Oh, hey, what are you doing here?'... okay, that's not what they said, just the vibe I got, and rightfully so as I had little to no business being here given my pretty much non-existent work-out schedule. I took a look around and accidentally started on the wrong side with men's shop --- had no idea they even had guy's stuff, but they do, and it actually looked like they had some items my guy might like... though he'd probably sh*t a brick knowing how much they cost. They did have this creepy pair of what I thought were tight little underwear, but were actually some type of yoga briefs. Super creepy. If you're a guy and shopping here, you should totally get those. Everyone will want to stand by you in yoga class. You'll be so popular. Worth the investment for the new friends you'll have won over. For the women's stuff, they didn't have the elusive puff pullover I was looking for, but the store was well laid out, easy to see everything and didn't require much digging. The chatter amongst the end-of-the-shift employees was what you'd expect from a fitness-oriented store, 'Emily does cross-fit, don't mess with her.' or 'OhMiGod, you're training for the tri, too?' and other stuff that'll make you just feel like the laziest person ever, which I'm not proud of, but don't feel bad about at all. Okay, maybe I'm a little proud. I felt like if I had shelled out the massive amount of cash for their goods that it would have inspired me to workout at least 3 times, as I've found new gear to be the #1 motivator for me when it comes to working out, or doing anything for that matter, and I'll work out roughly 3 times for every $100 worth of stuff I buy. I would normally just go to Target or Meijer or wear whatever my pajamas were for workout gear but I've only heard rave things about the quality of Lululemon products. I have one friend who always tries to pull me into the Lululemon fold and justifies it by saying that the yoga pant will last years and won't wear out in the crotch like other brands and to that I have to ask, what the f*ck she's doing with her crotch that it's wearing out your yoga pants?' I don't know if I want to do that kind of yoga... or any kind of yoga for that matter, but I guess if I ever need the motivation to start and have an extra $200 laying around, I can scrape together an outfit here. read more

Shit. A Lulu that only deserves two stars? And I'm the girl who lives in their clothes - hell, half the time their employees assume I work at another location I'm so decked out in Lulu. So what I'm asking is...did hell freeze over and I missed it? Nope, the staff just sucks. The store itself is huge and stocked with everything, even the hard to find stuff - think herringbone wunder unders for those in the know ;) Here's the thing - I was fine when I was ignored by the staff. I was even ok when they'd greet and offer to help the people directly in front and behind me, and roll their eyes when I'd mistakenly respond, thinking they were talking to me. I found a few new prints in the staples I love, and figured I can overlook an idiot or two. It was when a member of their staff decided that she needed to be where I was, and instead of saying excuse me physically knocked into me to get me to move that I dropped what I was buying and left. Not. Cool. And to think we stopped at Oakbrook solely to hit up the Lulu. I won't make that mistake again. read more

Alright, I love the cloths from this place. I also enjoy the feel of the company and when I ran through the 'lululemon cheer station' at a race this past summer, I was re-charged and finished stronger than I would have without them. The reason I have given two stars is because of the staff. I went in looking for a new pair of running shorts that will allow me to carry 'runners gu' comfortably. I didn't own anything with pockets. When I arrived, I was a little overwhelmed with the different size system and layout of the store. After hunting down an employee who was busy folding and chatting with a friend, I asked for some help figuring all this stuff out. She was unkind and pretty much told me that nothing was going to be as comfortable as I want if I am carrying the runners gel 'gu'. It was so weird because I only had one or two simple questions and the place was empty. Isn't her job to help someone who has a question? I was not a happy camper and have decided that there are awesome cloths in other stores too. Other stores where people sometimes even smile. :o) read more

Lululemon products make me swoon. There are very few places where I have no problem over spending on a product - and Lululemon is one of them. The quality of their products is top notch. They're made well, don't fall apart or blow out after 3 wearings, and they're super comfortable. However, this is coming from someone who is not an avid yoga-girl or marathon runner... The Oakbrook store is my go-to place for all my yoga, running, and exercise duds. They have a great selection of tops, bras, pants, shorts, and accessories and I've always been welcomed by an extremely friendly and helpful staff. ((Although every time I'm in there shopping, I must hear the term "core power" at least 15 times. Sorry ladies, yoga isn't my life...)) I've found that if they don't have your size on the racks, ask one of the employees working there. They often carry more of their products in the back. And don't forget to check the sale rack...more often than not, I always score a great find. So, ditch the poorly made VS duds and spend a little extra a lululemon. Your bod will love it. And your wallet will eventually thank you for it. read more

Went here today because my $98 align leggings got a hole in the leg simply by scratching the fabric. Hoping lulu lemon would have good customer service, especially considering the price of their items they would be able to give me a new pair. Nope, the rude woman at the register told me "it wasn't their fault" and that i must be wearing them wrong. As if she doesn't know that every girl in the world is wearing her aligns on a daily basis. Terrible experience. NOT TO MENTION as i went to write this review someone wrote that their pants ripped and they got a free pair. Where's the consistency????? read more

Not gonna lie, I wish the associates here were friendlier. I'm not looking for a new BFF, just maybe someone to acknowledge me other than when I'm at the register to pay. Or, if I'm looking at a shirt maybe don't just say "that's our bike shirt" and then pretty much walk away from me. Why not ask me if I bike or tell me some of the features of the shirt (cuz I'm pretty sure we all know Lulu's stuff is amazing and pretty much everything has some awesome hidden feature). ANYWAYS. That being said, they don't pressure you to buy things (mostly because they don't talk to you if they don't have to). But I still love Lulu, you can't deny their stylish athleticism and their awesome hot yoga gear. I own two of their bags, and the "The Mat" which is really great. This location ususally has the best odds of finding some marked down gear in my opinion, but it is hard to find sizes under 6 or 8 sometimes. I won't say what I wear, but it's smaller than that (what a lady!). read more

I love Lululemon but generally cannot bring myself to shell out THAT much cash for workout gear. I do, however, buy all of my sports bras exclusively from Lulu. You can't put a price tag on being comfortable when running/jumping etc. I find this location to be inferior to the downtown Naperville location. Not sure if it's because it's in a mall, but the sales people are far less friendly and seem aloof. If convenient, I'd shop here again but I prefer the Naperville location. read more

Let me just preface this review by stating one fact...I am not a yoga enthusiast(yet) nor am I a runner(yet). As far as I can tell, the clientele that Lululemon aims to hit is that demographic - those who run, and those who can Chatauranga like nobody's business. BUT, that does not mean that lululemon does not make clothes for you if you are neither of those people up there, like myself(yet!). It is pricey, but I think for the most part you are paying for what you get out of it - Very comfortable, technical, sleek, and good looking clothes that serve their purposes, functionally and aesthetically. The apparel at lululemon have features such as... Anti-stink! Perfect for guys and gals who.....don't necessarily stink, but want to NOT stink, make sense? Diamond gusset! Um.....reduces cameltoe....A LOT OF PEOPLE COULD BENEFIT FROM THIS Flat seams! For chafe resistance! Or you can just put band-aids all over... 4-way stretch - stretches in every direction for maximum comfort They do occasionally have sale items, and depending on the store location, they'll have a sale rack or they will be interspersed with the other products. I've never been disappointed with anything I've ever purchased at Lululemon, however, I wish the prices could be a bit lower, but, I suppose if I really had a major problem with the value, I wouldn't leave with anything, right? read more

I love lululemon attire but the customer service I experienced in this particular store was the most disappointing customer service in my life. I have never rated a store for customer service because I understand how stressing it can be but this was another level of disrespect. It was one specific employee who made me feel like trash for exchanging a pair of leggings. I hope no one ever has to experience that. Ruined my day. read more

Oh Lululemon I love you - why are you so expensive? The service here is excellent. The staff take their time with you and explain the difference between similar items. I also love the free yoga classes and the company seems to care about and love their employees. Everything I have gotten from here is of excellent quality showing you pay for what you get (but it's still expensive!!) read more

Just walking into this store makes me feel motivated! The atmosphere feels so uplifting and happy and I always coming out buying at least 1 piece of clothing to help me in my workout adventures. The clothes are FANTASTIC QUALITY. I bought a pair of capris over a year ago and a half ago and absolutely love them! They've been through hell and back with me and barely show signs of wear (that may be bad though, because I'm not sure when I'll even have to buy the next pair). I've had no problems with the staff, although the store is a little small for how busy it gets in there, and they some times are short handed. I actually prefer not being bombarded with customer service the entire time I'm in a store. I try to go to other stores and see if I can find a good deal on what I'm looking for, but I always end up stopping here and buying what I need. FYI - they also have FREE YOGA CLASSES on Saturday mornings from 9-10 am. read more

I've visited this location a handful of times and the staff is not as friendly as your typical Lulu bunch. They are very informative and always explain everything even when it looks like I know what I am looking at and there for and that's the extent of that. I'm looking for my next Lululemon return trip as I always walk out with a smile and a dent in my pocketbook. read more

I love lululemon and everything about it. Since i found it i am slowly migrating out all my non lulu workout gear. Its multipurpose justifies the price. You can run to the gym and run errands and not look like you just stepped out of the gym. The sizes are a blessing to workout gear. The clothing is not just S, M,L and XL. sizes are 2-12 it may go higher.. You can work out and not have to think about the clothing bugging you. The staff has always been helpful. I love this location over any other. Plus they always have my size :-) Yes its pricy but you pay for what you get. I will never buy Nike or Under Armor...EVER read more

Came here on a Friday night to exchange a gift I received. Having never been to Lululemon or even owing a luluelemon piece I didn't know what to expect. I came in with my new sports bar that I loved...but fit me to big on the band. I explained to the cashier my situation and they quickly took me to the floor to find the bar I had. They didn't have it store but he quickly found the same style in a different color. He began to try to assist me in trying to determine by band size, but another employee stepped in to help me as well. She was very helpful and informed me about the options I have and how I should want the sports bar to fit. I am very happy with there service and will definitely be back again to purchase more! read more