On May 13th I went to your store yo buy work shoes. Who closes for lunch and will be back at…read more3pm????? YOU DO!!! With the price of gas do I need to waste my time? When I was in France the stores closed for an hour in the southern region. That I knew and understood. Not my experience yesterday!!!!!

I stopped in the store on a Saturday afternoon. Their parking lot is always packed but the people…read moreare all over the strip mall, so don't be scared off. Let me start by saying, "I adore SAS shoes". These are the only shoes that I have ever owned that I have to replace the inside before the outside looks bad. When I went inside 2 employees were very helpful in showing me my options, not just one choice of insoles but 3. Along with the insole I also purchased some new shoe laces so my 1 year old shoes look and feel good as new. I work 12 hour shifts and am on my feet all day, so shoes are extremely important to me. At $200 a pair, their shoes are not cheap, but they wear extremely well. This is money well spent!

Memo is his real name! What a superstar! I was having a tough time finding shoes. He was a shoe…read moremaster and found me two pairs of shoes that were a great fit! Also nought my son a pair of shoes that he loves! He is hard to shop for!!!!! Thank you Memo for everything!

I was shopping a few days ago, came in late, and the customer service from everybody working was…read moreamazing. Patient & super helpful! The manager is a great example of how retail should train/present there store. I'll be back soon!

Waited in line for half an hour, one customer in front of me the whole time, they couldn't get a…read moregift card to work, said it was a computer issue because of new systems. I asked if maybe we could check out at a different register, they said no, I asked if we could maybe jump in front of this women, check out in 90 seconds and they could continue troubleshooting, they said no that wouldn't be fair. I do understand that sentiment, but we were the only other ones in the store... and it was just irritating that 3 of them were standing there so clueless with no answers... I mean what if it took another hour to figure out the gift card issue? Should they just close down the store and not check out any more customers until they figure it out? I'm very disappointed with the way this way handled.

Decent size famous footwear. Located in a strip mall, there is plenty of parking. They have a…read moreclearance section and run sales. Service is usually pleasant.

The sales associate was older and mean as heck. First and last time from this store. Hire people…read morethat aren't grumpy.

The sales associates at this location are very nice and helpful, but the manager is awful. I came…read morein to return a hat I had purchased at the Downers Grove location. This woman gave me such a hard time, telling me I should exchange this for something else, they have so many new things, etc. I kept telling her no thank you, I'm not interested. So, she started to show me scarves and a purse that she thought would look great on me, again, I said no, thank you. This went on for like 10-15 minutes. Then finally, as she was processing my return, she said I have to give her my phone number, email and address in order to finalize the return. I said no, you don't need that information. Then she smirks at me and says, I'm sorry, but we won't be able to do the return then. Really? You need all of this information to make a return? I called another location (Oak Brook) and asked if the above "policy" about returns was valid. She said absolutely not. We only ask that if you want to be on our mailing list (for catalogs) and receive special offers through your email.

VIP service! I've…read morenever been taken care of this way, not even nordstroms. They were the sweetest staff members and miracle workers. I was in dire need for an evening dress for a special occasion, with absolutely no time to shop. It was near closing time and I desperately called and asked what time they were closing, if I could make it in.....they quickly answered and said "come on in, we'll get some dresses ready for you, what size are you?" I was working out across the street and made it 10 min before close...it was the only opportunity to try on a dress. I showed up and these ladies had 8 dresses, with shawls, shoes and accessories waiting for me in the dressing room. Amazing service in such short notice. They never made me feel rushed and it was their mission to make me feel comfortable with what I was trying on. Such great service! I felt like a million bucks!

Love this store, great finds, great staff. I got a really nice pair of jeans and had tons of other…read morequality items to look at, nice shoe selection too.

The girls seem to racially profile, they're rude and never asked if we needed help and kept…read morestaring and following us around. It was overall a uncomfortable experience everytime we've gone and at first I thought it was just overthinking but no they're racist lol

Wish I could give this place 0 stars. There is no customer service at all. I am already…read moreuncomfortable taking my toddlers to ANY store to shop and the employee made me feel worse by making an assumption I am switching shoe boxes or taking shoes when I am going to purchase the shoes that my toddlers are REFUSING to take off (I was actively holding the correct boxes for purchase and clearly told the employee that as well when she approached me). Customer service is supposed to have a little bit of empathy to a certain extent depending on the situation. Just because my toddlers are loud and running around does not give a worker the right to have a negative judgement on what kind of shopper I am. I've been in retail for 7 years and on going, I would never make a PARENT or anyone who is obviously having a difficult time feel the way I did throughout this experience. I understand each shoe has to be checked when purchased but there is a much nicer way to ask instead of asking in a forceful manner with sarcasm/attitude especially during the situation I was having.

Seemed like a smaller DSW store, was clean and well-stocked. Not much in the clearance aisle (darn…read morehaha). Not much for runners (I recommend Dicks Sporting Goods or an actual running store). I do like their dressier shoes both for work and shoes for a night out. My girlfriend found a nice pair of Merrells for under $30. Definitely a good deal. Cashiers and employees on the floor were friendly.

Came here looking to try out a shoe I saw online. Glad that it was there as indicated in the…read morewebsite. Store is clean and well organized.

I was about to leave the store empty handed after an unsuccessful search for the work shoes I…read morewanted when a store associate pointed me in the right direction. Thanks to Melissa, I found the most comfortable pair of non-slip shoes I've ever worn. It really means a lot to me because I work on my feet constantly and have a lot of discomfort from my previous pair of shoes. My days of being tortured by uncomfortable shoes are over thanks to Melissa.

I passed by the store sometimes on my way to various work activities and since I was a fan of the…read moreRed Wing Shoes and I needed a pay replaced I figured I could give this place a chance. This place looks pretty small driving past it I can assure you that this place is much bigger on the inside. It's usually dead inside from the times I've passed by it and why is it here was also dead. Which was good because I got helpedfrom the. right away. Staff here was friendly and accommodating. They didn't have the right shoe I wanted in stock but they happily assist me to a few locations that did and that was kind of them and I ended up doing business with Red Wing Shoes as well so I appreciate the Downers Grove location for helping me out

Chadwick was incredibly knowledgeable and professional. He did a great job of analyzing and putting…read moreme into the right pair of boots. Highly recommend anyone thinking about shopping here.

It's always a great find... you just have to look. Service was good as usual, I shopped in Sephora,…read moregreat deals on Kai Ali products. Paid for my stuff... then came back bc I wanted a pair of shoes that I was debating on lol. Wide selection of everything for everyone! Price was great ( 40% off)!

My go to Kohl's. Like many Kohl's now, they only have registers at one entrance. There is plenty…read moreof parking as well as charging stations available. Decent selection and well maintained. If you are nice to the Cashier's, they will reward you!